J D

Returned an item that I bought online & refund never come back onto my account, have since then lost misplaced receipt, so thanks ELVERLYS for ripping me off

Had ordered this item which I really like via adidas website, received my normal size L, but item well oversized item sent back 2 times L & M ended up getting this size S off here but cost nearly twice as much sold out at adidas, hey ho why I don’t buy that much off here!

Thanks for reply back……don’t know why you did anyway. If you want to Price match what I originally bought from Adidas that would be great, but have a strong feeling you will not. So reply back as many times as you want, but you’re wasting your time & mine as well.

As my local locker is only couple hundred yards away it’s very convenient for me, & very easy to use, so recommend inpost my favourite

Another late departure, overpriced food & drinks, as well as reserve seat cost rip off rip off repeated again!

Response to your reply 24/09/25 1240pm

I have nothing to add to my review, it’s all there. When I complained about awful food in Benidorm you ‘investigated’ it for over 6 months & came back to say no other persons had complained about food, when I stated I was laughing to myself first day, Chap on next table to me was pulling out food out of his mouth (5/6 times) & putting it on side of his plate. Also in lift first day I asked fellow guest about food replied replied back to me ‘booked room only, read reviews (as I should have) food was apparently poor’

Easy to follow & nearly always available to send receive, and even more convienent a recent locker 5 min walk away

Had my first accident in 40 odd years, driving in 30mph road, when pregnant women passed out comes across the road towards us & hit us head on approx 7pm. Police, Ambulance, Fire Engine arrive after approx 10 mins, we have rung RAC & told someone will be with us within 60-90 mins, well after near an hour, I tell police I’m going to walk back home with wife, disabled daughter which is less than 10 min walk, he said ok and asked me to come back when RAC breakdown arrive, I said yes no problem. I’m home 15 mins police ring me to ask any update on Breakdown, and can I contact them as cars are causing congestion & if they don’t come soon which is near 90 mins am told, they the police will have to instruct tow breakdown of there choice to remove cars, well after 15 mins on hold ringing RAC back I’m now told lorry will arrive but could be as late as 2AM! I inform them I was told 60-90 mins & of course am not happy, ask to escalate it to a serious complaint & someone will ring me back soon, well they did, spoke to I thought was a senior manager of some sort, explained again my disgust of been told could be 2am, and chap tells me, he will pass it onto someone….AGAIN! and will ring me back soon, I told him I thought you were senior & I am now awaiting another manager to ring me! Anyway no one did at all call me back after. I told the chap I was speaking to the RAC institute world renowned company & your telling me I’d be waiting till 2am with disable daughter wife & 2 dogs, and what a Mickey Mouse organisation they are, totally DISGUSTED with there non service, so anyone who thinks they are this big brand of a company they are absolutely dog💩 and that is polite as I can say, no phone call since & this happened a week last Thursday. Btw I get a call just before 10pm the night of accident, it’s recovery driver, asking where I was as he was where accident was, I told him the police must of had instructed there own removal truck as these were to slow to react, SHAMBLES OF AN ORGANISATION, stay clear of this lot RAC are NOT what they claim they are, near 2 weeks and no one still not returned my call I was told they would of my escalated complaint!

Update today after seeing my review Mon June 16th I have someone contacting me….will reply back on here for further updates


UPDATE 20 JUNE.
After sending a message as they asked re my review on Monday 16th, today now FRIDAY 20th & STILL NO REPLY BACK FROM MESSAGE SENT ON MON 19th,
So I suppose it looks good when they see reviews & reply back on here saying how sorry they are & to contact them with ref code………BUT CONTINUE TO GIVE 💩 ONGOING SERVICE


UPDATE TODAY SAT JULY 5th
Absolutely NOTHING in the way of a Telephone, Email, Letter NOTHING of a response back from RAC

Update SUN 27 July
Nothing no response reply back from this institution of RAC complete 💩 service 💩customer ‘care’

Heard from a very good source re ongoing poor service of Vets4pets in Templars Square Cowley re a dog they diagnosed with Slipped Discs to there dog, with possibility of paying loads of money & not guaranteed for dog to make it, massive bill, decided to take to another local vet, who said that was completely wrong, and dog is now fit & healthy without no op, apparently story doing rounds on FB which I don’t do

Complete waste of time, should have looked at previous review and how many 1 star ratings, surely there should be a NO STAR rating. Garbage service as you see by that Red Line on bottom of reviews.

Complete waste of time, near 2 years before I get a reply decision back. I’m informed from day one to request telephone log from dodgy VW dealership in Kidlington Oxon. This am told by garage is not available, so there is my evidence gone ‘he said she said’ so after TMO investigating this for 18 months I’m stewing waiting for reply, then when I do get reply back it’s my word against theres, and it has took how long to tell me this, nothing can be done, I have no evidence of dodgy dealing. Over 18 Months to tell me this? Another 1 Star Rating to vast majority of current, maybe I should have read reviews before ever contacting this useless organisation, total one sided, and you have to wait near 2 years for a final decision…Pathetic Service

Templar’s Square Cowley Store

Dog had a problem with his Paw, broken nail we noticed after his morning walk today, so rung up Vets4pets and explained the problem so told us to bring dog in 1pm my wife took dog in, think this is 3rd time same problem with both our dogs in very recent years, and was charged roughly £60/£70 a go previously. So after a bit of a traumatic visit for the dog, it was ‘fixed’ my wife paid the bill and returned home, I was home on my break and looked at the bill, was charged this time £125, normal assessment cost £49 fine, then Oral Medicine £25, then the other item £35.67 for a Bandage……..a bandage that is not even ‘Rolled Gold’ absolutely disgusting, so I rung vet up at 1409 and stated am willing to return this Bandage and I’ll use my own, spoke to a Non English Person Martin on the phone, and having to repeat myself numerous times cos he does not understand the English language, (PHONE CALL JUST RECEIVED FROM ‘MARTIN’ THIS MINUTE WHILE WRITING THIS AT 1829hr) he stated which my wife never, ‘agreed’ to this, my wife next me totally denied agreeing anything just took dog in for similar problem before. So Martin stated he would speak to the Vet and enquire and ring back.
Well phone call returned now as writing this & it’s Martin again in his NON fluent English language he again claims the Vet had informed my wife before of the cost….total LIE, my wife never asked, she just expected same sort of price as before, and as Martin claims my Wife ‘agreed with the Vet’ re price…total BS!
So VETS4PETS have charged me £35.67 for a BANDAGE!
So do we wonder why Pets are left in boxes, abandoned, returned to homes etc…..take a bow all the vets who charge similar prices for this sort of rip off service. Last year I read Vets make a THIRD of their income Via Prescriptions. We had drops from our last visit, so my wife took them down today thinking hopefully saving us a few quid, but was ‘delighted’ to be told yes you can use that still but they gave us EXTRA oral drops, obviously to bump up the bill with the bandage. So there you have it, poor service and rip off Vets4pets.

And phone call with Martin just now gone 6pm, I’m talking to him and ask him why the Vet did not ring me back instead of him to discuss this, he asks me WHO? I state to him who do you think I am talking about? What a stupid question you are asking, who do you think? he then HANGS UP ON ME! There you go this is the Cowley Branch of Vets4Pets SHOCKINGLY POOR SERVICE, Shafted for a bandage £35.67. Bandage took off on Sunday Measured less than 8” Long! And receptionist who is learning the language …..Badly, just clarifying the conversation On second phone call to me I ask the Q ‘why did not the vet ring me to explain instead of you’ his reply back was ‘Who’ I then said ‘Who do you think I’m on about?’ Stating what a stupid reply asking ‘Who?’

Update today 19th Oct

Received an email from Alice Client Care Manager and she has informed me I have now been banned as well as our Dogs from this store, on solely Staffs word I was abusive etc. Tho she has not listened to Phone recordings just that she believes her own staff members words she also spoke to my wife who clearly stated no cost of bill was told to my wife BEFORE treatment & she had not ‘agreed’ to it as SHE is claiming, just Alice judging it on her own staffs word & against our word? Why have our Dogs been banned?

On my policy document it has EDF & D&G logos on! Have been with this company now a few years & must say my last year now with them. Had them up 2/3 months ago after reported a fault, when the chap come up boiler was working ok so he had a look & we showed him a video of noise that was happening, he informed my wife, it was familiar with him but, he would let us know re referring us to get a Worcester engineer out to fix problem & would get back to us, well after three weeks nothing so I rung D&G and asked what was happening, spoke to a few people in a few days, one told me and was helpful in referring me to Worcester gave me a code reference & thought this was good service, when I got through to Worcester they informed me the code ref was invalid, so had to go back ring D&G again spoke to foreigner this time and am told different now, all the time I’m asking why engineer not get back to me after initial visit? All the time they just swerved the question, was then told I would have to pay Worcester up front to book appointment £300 and if there was a problem I could claim money back, if no problem found I would have to pay £300, so I was not happy, they then offered to send another engineer up to look, who was very local to me, previous engineer came from High Wycombe Gas & Heating Services….the one who never rung me back from initial call out. Other chap come checked boiler had stated ‘ratios’ were out and not set properly, engineer asked who had been out before, I told them someone from Wycombe gas & heating, he smiled and informed me they had being called out to a ‘few’ jobs recently and in the past to ‘correct’ what had been not done properly before them.
Well roll on couple months later & am due a service, so ring up book appointment & hey ho, same engineer who never rung me back ratios out etc. I was not in my disabled daughter was when he turned up, now I had on my notice board a note they were coming on fri 30 may….it was actually thur 30, normally I will take trim off top of kitchen units which allow Boiler cover to be taken off, and I usually get a message to remind me of appointment but this time never, as I left for work Thursday thinking engineer was coming Friday, anyway my daughter rung saying he turned up and I obviously got day day wrong, spoke to engineer on the phone and I said it was all ok to service it, which he said he would.
When I come home I asked daughter how long he was here, she like I said has disabilities she said 5 mins, I asked were you sure, she was hesitant in saying yes. So I tried to ring engineer to query this twice but no answer, so I rung Wycombe office where he was sent out from and questioned it to DEBBIE & she informed they are tracked and was there for just over 30 mins, I asked my daughter did he take the cover off the boiler, she said no, I asked her was she sure, again hesitant and said she thought so, so I thought he was quick as he took trim off and replaced it covering the boiler etc. DEBBIE mentioned she had a photo of his work and cover WAS TAKEN OFF and work done, and all was done and proper, so put phone down and I then remembered I have cctv outside house, so checked it, at 1047 he drove up on our driveway after ringing door bell speaking to my daughter ringing me etc he entered house with no toolbox just something small package in his hand at 1057hr and exited at 1108hr, 11 MINS WALKING IN AND OUT FRONT DOOR so I rung Wycombe back and spoke to DEBBIE & I asked for a photo of boiler with cover off as she CLEARLY STATED SHE HAD IN PREVIOUS PHONE CALL, well she couldn’t/wouldn't send me a photo, so was not happy of this suspicious scenario so I ended call. I then received a call from engineer LEE who obviously had missed my 2 previous calls to him and was now returning my call, I asked had he took cover off boiler, he replied NO as trim 2 screws was holding trim & obstructing taken cover off, as he was not allowed to remove it, so not sure what he done as stated he was 11 mins walking in front door and back out. So obviously I was Lied to by DEBBIE with this imaginary picture she had with boiler cover off? I then rung her back up again 3rd time that day to inform her what LEE had told me, she then rudely HUNG UP, I rung back straight away and someone obviously next to her picked up phone, I told them I was just hung up on, and wanted to know who was that person so I could report them, the lady informed me it was DEBBIE. So I since rung up same day again to complain to D&G Who said would get back to me, today is Mon June 2nd and no one has got back to me from D&G re being LIED to & my boiler not been serviced FULLY, so can a service be fully done with cover on it? On my documents it has EDF & D&G as well as GAS & HEATING SERVICES WYCOMBE HP12 3PY. So hopefully all calls are recorded, tho am sure they will be deleted now as Debbie was telling me a big Porky!

Well ANDREW thanks for NOT leaving details of contacting you…..are you related to DEBBIE? BS SERVICE💩

Have an upcoming trip to Seville, so was looking to book bus transfer from airport to city centre, put in an approx time of arrival for bus to catch. Only single fare available no return fair showing, so went on live chat and spoke to rep Abhishek Bisht to ask if flight delayed would I be allowed on next available bus, also asked re a return ticket, well I asked this return ticket THREE TIMES and never answered, did reply back regards the ‘delayed flight scenario’ was told I WOULD HAVE TO PAY AGAIN, if flight delayed, so thought better get on here to let any fellow travellers know. And they eventually replied back re RETURN TICKET, which was NEGATIVE as well so there you have it. SO DO NOT BOOK WITH THESE TERRIBLE CUSTOMER ‘CARE’


Update Reply back 3/9/24

You clearly have answered question, that if I book a bus that is the bus I travel on, if I (or airline is) am late then I pay for the next available one, non refundable as you clearly state I have to be on that specific time of bus, no flexibility good to know & let others know. Why you need any other details of mine? YOU HAVE PUT IT VERY CLEAR!

Just made an enquiry re a policy & get 2 annoying calls same day pressure sales tactics

Update this was NOT RESOLVED, no call centres in UK they are in South Africa!!

Latest today 20thAug 2024
This morning I received a message at roughly 0800 saying payment not gone through…BS, my bank account shows it was taken on Aug 16th
Then at 1000hr I get another message saying ‘sorry you’re leaving us’ ????
So have rung twice on 020 number and after a min or two am told to leave a message for someone to ring me back, as it is an Asian call centre expect there still in bed, what a MICKEY MOUSE Co They are!!!!

Aug 20 6pm update
So following on from earlier edit above, spoke to someone across other side of the world, was told I had 2 policies the same & they cancelled one, hence the messages sent to me. I informed the chap I have never had 2 policies, a mistake his end nothing of my doing, he would not accept it was not my fault just blabbered on it was now sorted, I was covered & only paying for one policy, would not accept admit obviously someone there end cannot read a proper balls up, in the end I more or less had to force him to admit it was a fault HIS end, so after he finally admitting it was nothing my fault of anything, I decided to cancel the policy, think it was Kim who previously told me when taking out policy I could ring her re a fault or query in the future on a ‘London’ number she rung me on, which I did today, the number I rung after 2 mins leave a message, TWICE I done this today TWICE I had to leave a messsge. So unsatisfactory service glad I had cooling off period so I could cancel. So if you want a UK based boiler cover customer care/call out number, then this is NOT this is South Africa based call centre. So there you have shocking stuff, as I had to force them to admit they were WRONG, I won’t bother them again, I PROMISE!!!

Easy & simple to send, great service

On my policy document it has EDF & D&G logos on! Have been with this company now a few years & must say my last year now with them. Had them up 2/3 months ago after reported a fault, when the chap come up boiler was working ok so he had a look & we showed him a video of noise that was happening, he informed my wife, it was familiar with him but, he would let us know re referring us to get a Worcester engineer out to fix problem & would get back to us, well after three weeks nothing so I rung D&G and asked what was happening, spoke to a few people in a few days, one told me and was helpful in referring me to Worcester gave me a code reference & thought this was good service, when I got through to Worcester they informed me the code ref was invalid, so had to go back ring D&G again spoke to foreigner this time and am told different now, all the time I’m asking why engineer not get back to me after initial visit? All the time they just swerved the question, was then told I would have to pay Worcester up front to book appointment £300 and if there was a problem I could claim money back, if no problem found I would have to pay £300, so I was not happy, they then offered to send another engineer up to look, who was very local to me, previous engineer came from High Wycombe Gas & Heating Services….the one who never rung me back from initial call out. Other chap come checked boiler had stated ‘ratios’ were out and not set properly, engineer asked who had been out before, I told them someone from Wycombe gas & heating, he smiled and informed me they had being called out to a ‘few’ jobs recently and in the past to ‘correct’ what had been not done properly before them.
Well roll on couple months later & am due a service, so ring up book appointment & hey ho, same engineer who never rung me back ratios out etc. I was not in my disabled daughter was when he turned up, now I had on my notice board a note they were coming on fri 30 may….it was actually thur 30, normally I will take trim off top of kitchen units which allow Boiler cover to be taken off, and I usually get a message to remind me of appointment but this time never, as I left for work Thursday thinking engineer was coming Friday, anyway my daughter rung saying he turned up and I obviously got day day wrong, spoke to engineer on the phone and I said it was all ok to service it, which he said he would.
When I come home I asked daughter how long he was here, she like I said has disabilities she said 5 mins, I asked were you sure, she was hesitant in saying yes. So I tried to ring engineer to query this twice but no answer, so I rung Wycombe office where he was sent out from and questioned it to DEBBIE & she informed they are tracked and was there for just over 30 mins, I asked my daughter did he take the cover off the boiler, she said no, I asked her was she sure, again hesitant and said she thought so, so I thought he was quick as he took trim off and replaced it covering the boiler etc. DEBBIE mentioned she had a photo of his work and cover WAS TAKEN OFF and work done, and all was done and proper, so put phone down and I then remembered I have cctv outside house, so checked it, at 1047 he drove up on our driveway after ringing door bell speaking to my daughter ringing me etc he entered house with no toolbox just something small package in his hand at 1057hr and exited at 1108hr, 11 MINS WALKING IN AND OUT FRONT DOOR so I rung Wycombe back and spoke to DEBBIE & I asked for a photo of boiler with cover off as she CLEARLY STATED SHE HAD IN PREVIOUS PHONE CALL, well she couldn’t/wouldn't send me a photo, so was not happy of this suspicious scenario so I ended call. I then received a call from engineer LEE who obviously had missed my 2 previous calls to him and was now returning my call, I asked had he took cover off boiler, he replied NO as trim 2 screws was holding trim & obstructing taken cover off, as he was not allowed to remove it, so not sure what he done as stated he was 11 mins walking in front door and back out. So obviously I was Lied to by DEBBIE with this imaginary picture she had with boiler cover off? I then rung her back up again 3rd time that day to inform her what LEE had told me, she then rudely HUNG UP, I rung back straight away and someone obviously next to her picked up phone, I told them I was just hung up on, and wanted to know who was that person so I could report them, the lady informed me it was DEBBIE. So I since rung up same day again to complain to D&G Who said would get back to me, today is Mon June 2nd and no one has got back to me from D&G re being LIED to & my boiler not been serviced FULLY, so can a service be fully done with cover on it? On my documents it has EDF & D&G as well as GAS & HEATING SERVICES WYCOMBE HP12 3PY. So hopefully all calls are recorded, tho am sure they will be deleted now as Debbie was telling me a big Porky! Look forward to EDF & D&G getting back to me, and hopefully a FULL PROPER SERVICE hopefully from GAS SAFE

Have been with this company now a few years & must say my last year now with them. Had them up 2/3 months ago after reported a fault, when the chap come up boiler was working ok so he had a look & we showed him a video of noise that was happening, he informed my wife, it was familiar with him but, he would let us know re referring us to get a Worcester engineer out to fix problem & would get back to us, well after three weeks nothing so I rung D&G and asked what was happening, spoke to a few people in a few days, one told me and was helpful in referring me to Worcester gave me a code reference & thought this was good service, when I got through to Worcester they informed code ref was invalid, so had to go back ring again spoke to foreigner this time and am told different all the time I’m asking why engineer not get back to me after initial visit? All the time just swerved the question, was then told I would have to pay Worcester up front to book appointment £300 and if there was a problem I could claim money back, if no problem found I would have to pay £300, so I was not happy, they then offered to send another engineer up to look, who was very local to me, previous engineer came from High Wycombe Gas & Heating Services….the one who never rung me back from initial call out. Other chap come checked boiler had stated ‘ratios’ were out and not set properly, engineer asked who had been out before, I told them someone from Wycombe gas & heating, he smiled and informed me they had being called out to a ‘few’ jobs recently and in the past to ‘correct’ what had been not done properly before them.
Well roll on couple months later & am due a service, so ring up book appointment & hey ho, same engineer who never rung me back ratios out etc. I was not in my disabled daughter was when he turned up, now I had on my notice board a note they were coming on fri 30 may….it was actually thur 30, normally I will take trim off top of kitchen units which allow Boiler cover to be taken off, but as I left for work Thursday thinking engineer was coming Friday, anyway my daughter rung saying he turned up and I obviously got day date wrong, spoke to engineer and said all ok to service it, which he said he did.
When I come home I asked daughter how long he was here, she like I said has disabilities she said 5 mins, I asked were you sure, she was hesitant in saying yes. So I tried to ring engineer to query this twice but no answer, so I rung Wycombe office where he was sent out from and questioned it to DEBBIE & she informed they are tracked and was there for just over 30 mins, I asked my daughter did he take the cover off the boiler, she said no, I asked her was she sure, again hesitant and said she thought so, as I thought he was quick as he took trim off and replaced it covering the boiler. DEBBIE mentioned she had a photo of his work and cover was taken off and work done, and all was done and proper, so put phone down and I then remembered I have cctv outside house, so checked it, at 1047 he drove up on our driveway after ringing door bell speaking to my daughter ringing me etc he entered house with no toolbox just something small package in his hand at 1057hr and exited at 1108hr, 11 MINS WALKING IN AND OUT FRONT DOOR so I rung Wycombe back and spoke to DEBBIE & I asked for a photo of boiler with cover off as she CLEARLY STATED SHE HAD IN PREVIOUS PHONE CALL, well she couldn’t/wouldn't send me a photo, so was not happy of this suspicious scenario. So ended call then I received a call from engineer LEE who obviously missed my 2 previous calls to him and was now returning my call, I asked had he took cover off boiler, he replied NO as trim 2 screws was holding it he was not allowed to remove it, so not sure what he done as stated he was 11 mins walking in front door and back out. So obviously I was Lied to by DEBBIE with this imaginary picture she had with boiler off? I then rung her back up again 3rd time that day to inform her what LEE had told me, she then rudely HUNG UP, I rung back straight away and someone obviously next to her picked up phone, I told them I was just hung up on, and who was that person, the lady informed me it was DEBBIE. So I since rung up same day again to complain to D&G Who said would get back to me, Mon June 2nd and no one has got back to me from D&G re being LIED to, so can a service be fully done with cover on it? On my documents it has EDF & D&G as well as GAS & HEATING SERVICES WYCOMBE HP12 3PY

Well recently left positive review here but have encountered problem since. Booked car, no probs driving car etc returned all ok no serious probs. Well just checking credit card statement & noticed an extra charge for £25.01 so messaged Europcar/GoCar got a reply back apologising for it, (anyone else get this & possibly ignored it or not noticed?) well got the refund but was a little short, so messaged them again & asked re the difference was told by MIKE O’NEILL that it was exchange rate & for me to contact my bank…..a payment was taken by ’error’ & I got to chase up the difference? Messaged Mike again shortly after sending 1st message today & now got ‘on leave till next week’ So now i message my bank & get a foreigner who cannot understand English language near 2 hours, trying to explain EUROPCAR took an unauthorised payment, but never refunded me in full, because off exchange rate/market saying i have to now contact my bank? So just wondering I bet they try this on all there customers many who do not check there bill or think it must be an extra & don’t bother. TWICE I Emailed MIKE ONEILL & twice I get a fobbed off message ‘I’m away on leave till next week’ BE AWARE & CHECK FOR EXTRAS THAT ARE ’ACCIDENTLY’ PUT ON AFTER HIRING A CAR FROM THESE EUROPCAR/GOCAR
Today March 4th email address Mike sent me ‘as he is away’ has come back undeliverable as his has as well so presume they have blocked me

Easy straight forward to use, very rare a hic cup, so happy to use as often as I can.

Was online & made enquiry re a car last nite, then they rung me today asked what I wanted told them just bought second hand car off Audi recently 10/11 months ago in near 11 months 2500 miles they offered £5000 less what I paid for it, even tho on there web calculator offered £16k as did ‘we buy any car’ they were supposed to ring me back in 5 mins this morning but I got a call back at 4.30pm this afternoon, some BS they were busy etc. so Audi garages I’ve sort of gone off them now, charge you more or less walking in there showrooms….bad taste. Since I’ve had the car with years warranty have had to book it in, they gave a 3 week waiting list! Tried to get someone to look at Audi for a petrol leak, wanted me to leave for 4/5 days while someone could check?

Reasonably easy to scan items at lockers, out of all of them Evri etc INPOST is most convenient