Had my first accident in 40 odd years, driving in 30mph road, when pregnant women passed out comes across the road towards us & hit us head on approx 7pm. Police, Ambulance, Fire Engine arrive after approx 10 mins, we have rung RAC & told someone will be with us within 60-90 mins, well after near an hour, I tell police I’m going to walk back home with wife, disabled daughter which is less than 10 min walk, he said ok and asked me to come back when RAC breakdown arrive, I said yes no problem. I’m home 15 mins police ring me to ask any update on Breakdown, and can I contact them as cars are causing congestion & if they don’t come soon which is near 90 mins am told, they the police will have to instruct tow breakdown of there choice to remove cars, well after 15 mins on hold ringing RAC back I’m now told lorry will arrive but could be as late as 2AM! I inform them I was told 60-90 mins & of course am not happy, ask to escalate it to a serious complaint & someone will ring me back soon, well they did, spoke to I thought was a senior manager of some sort, explained again my disgust of been told could be 2am, and chap tells me, he will pass it onto someone….AGAIN! and will ring me back soon, I told him I thought you were senior & I am now awaiting another manager to ring me! Anyway no one did at all call me back after. I told the chap I was speaking to the RAC institute world renowned company & your telling me I’d be waiting till 2am with disable daughter wife & 2 dogs, and what a Mickey Mouse organisation they are, totally DISGUSTED with there non service, so anyone who thinks they are this big brand of a company they are absolutely dog💩 and that is polite as I can say, no phone call since & this happened a week last Thursday. Btw I get a call just before 10pm the night of accident, it’s recovery driver, asking where I was as he was where accident was, I told him the police must of had instructed there own removal truck as these were to slow to react, SHAMBLES OF AN ORGANISATION, stay clear of this lot RAC are NOT what they claim they are, near 2 weeks and no one still not returned my call I was told they would of my escalated complaint!

Update today after seeing my review Mon June 16th I have someone contacting me….will reply back on here for further updates


UPDATE 20 JUNE.
After sending a message as they asked re my review on Monday 16th, today now FRIDAY 20th & STILL NO REPLY BACK FROM MESSAGE SENT ON MON 19th,
So I suppose it looks good when they see reviews & reply back on here saying how sorry they are & to contact them with ref code………BUT CONTINUE TO GIVE 💩 ONGOING SERVICE


UPDATE TODAY SAT JULY 5th
Absolutely NOTHING in the way of a Telephone, Email, Letter NOTHING of a response back from RAC

Update SUN 27 July
Nothing no response reply back from this institution of RAC complete 💩 service 💩customer ‘care’