Well recently left positive review here but have encountered problem since. Booked car, no probs driving car etc returned all ok no serious probs. Well just checking credit card statement & noticed an extra charge for £25.01 so messaged Europcar/GoCar got a reply back apologising for it, (anyone else get this & possibly ignored it or not noticed?) well got the refund but was a little short, so messaged them again & asked re the difference was told by MIKE O’NEILL that it was exchange rate & for me to contact my bank…..a payment was taken by ’error’ & I got to chase up the difference? Messaged Mike again shortly after sending 1st message today & now got ‘on leave till next week’ So now i message my bank & get a foreigner who cannot understand English language near 2 hours, trying to explain EUROPCAR took an unauthorised payment, but never refunded me in full, because off exchange rate/market saying i have to now contact my bank? So just wondering I bet they try this on all there customers many who do not check there bill or think it must be an extra & don’t bother. TWICE I Emailed MIKE ONEILL & twice I get a fobbed off message ‘I’m away on leave till next week’ BE AWARE & CHECK FOR EXTRAS THAT ARE ’ACCIDENTLY’ PUT ON AFTER HIRING A CAR FROM THESE EUROPCAR/GOCAR
Today March 4th email address Mike sent me ‘as he is away’ has come back undeliverable as his has as well so presume they have blocked me