As per my usual review of the beard oil, this is the best beard oil I have ever used and I was so pleased that it has now come back into stock, as I have been having to make do with something else, wh... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Appreciate the customer support and quality of products. They are a great scent and it's nice to have the range of personal care products.
Great customer service. Purchased Black Oud but found it not to my liking as I prefer srronger Oud. So, they agreed to send me Gold Oud free of charge which I found to be more stronger and more to my... See more
Well. what can I say iv got alot of their products and the scent of BLACK OUD and GOLD OUD are truly amazing.. from beard wash, beard oils, balms, cologne, face moisturiser, face stub and pomade the... See more
Company details
About ZOUSZ
Written by the company
ZOUSZ was created out of a desire to create highly luxurious and deeply masculine grooming products that stand out because of the way they’re made, the way they’re presented and the way they make you feel.
Our vision is to lead the world in men’s luxury grooming products that awaken the senses and reflect true quality in every detail.
Our vision is to lead the world in men’s luxury grooming products that awaken the senses and reflect true quality in every detail.
Contact info
ZOUSZ LTD, WC2H 9JQ, London, United Kingdom
- +447822012246
- support@zousz.com
- zousz.com
4.4
Excellent
605 reviews
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This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically takes over 1 month to reply
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People also looked at
The packaging has changed so it doesn’t…
The packaging has changed so it doesn’t look as nice as they advertised
23 July 2024
Reply from ZOUSZ
Thank you for your feedback. I’m sorry to hear that the packaging didn’t meet your expectations. We recently made some changes to our packaging, and I understand how important it is for it to match what was advertised.
Please let us know if there's anything we can do to make this right for you, whether it's a replacement, a discount, or another solution. We appreciate your understanding and are here to ensure your satisfaction.
Reply from ZOUSZ
Thank you so much for the great feedback! We're thrilled to hear you're enjoying our products and finding them effective. If you have any favorite items or suggestions, we'd love to hear them!
9/10 for me!!
9/10 for me!!!
Saw the ad come up on Instagram and knowing my husband likes being pampered especially with face oils, keeping his beard in check and he likes his scents I thought this looked really good!
I ordered the full package. Loved the overall appearance looked high quality, the oud smell was amazing, super strong to start off with and as the day goes on it sets, giving this wonderful scent that’s still strong but in a nose inhaling ahhh kinda way 😂😂😂
To increase the buyer experience I think you should include luxury packaging box to put all the products in (1 product came separate to the rest and in a Amazon box) sort of similar to Gucci or Dior some nice wrapping paper and a personalised message to whoever it’s for would’ve made it a 10/10 experience.
29 July 2024
Unprompted review
Reply from ZOUSZ
Thank you so much for your feedback and for sharing your experience with us!
We're thrilled to hear that you and your husband are enjoying the full package, and it's great to know that the oud scent has been a hit. We appreciate your detailed comments and your sense of humor about the fragrance—your description truly made us smile!
We also value your suggestions on enhancing the packaging experience. Providing a luxury packaging box and personalized touches like wrapping paper and a message is a wonderful idea. We will definitely take this into consideration as we continue to improve our customer experience.
Thank you again for your insights and for choosing our products. If you have any other suggestions or need further assistance, please don’t hesitate to reach out.
Best regards,
Reply from ZOUSZ
Thank you so much! We really do appreciate your excellent review.
Absolutely amazing products .I have…
Absolutely amazing products .I have spent alot of money on other products but nothing beats this .I suffer with dry skin in my beard and the beard shampoo stops the dryness .smells amazing and is a good price too. Recommend to friends and family
3 July 2024
Reply from ZOUSZ
That's fantastic to hear! We're thrilled that our products have made such a positive impact on your beard care routine. If you ever need more recommendations or have any questions, feel free to reach out. Thank you for your support and for recommending us to your friends and family!
The best!!!
2 July 2024
Reply from ZOUSZ
Thank you so much for your enthusiastic feedback! We're thrilled to hear that you think we're the best. Your satisfaction is our top priority, and we're here to provide you with the best possible experience. If there's anything else we can do for you, please don't hesitate to let us know. We appreciate your support!
Brilliant
The beard oil and balm are so good and they also smell amazing. The delivery was really quick as well which was a huge bonus. Will definitely order again.
7 July 2024
Reply from ZOUSZ
Thank you so much for your feedback! We're thrilled to hear that you're enjoying the beard oil and balm. It's great to know that you found the delivery quick and convenient too. We look forward to serving you again in the future. If you have any questions or need further assistance, please feel free to reach out.
Gold oud is as good if not better than…
Gold oud is as good if not better than most expensive oud's.
Definitely recommend it
6 July 2024
Reply from ZOUSZ
Thanks for sharing your feedback! It's fantastic to hear that you've had such a positive experience with Gold oud.
Best beard oil
25 June 2024
Reply from ZOUSZ
Thank you so much for your feedback! We're thrilled to hear that you're enjoying our beard oil.
At ZOUSZ, we strive to provide the best products to enhance your grooming routine, and knowing that you're satisfied with our beard oil means a lot to us.
If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with our products.
Thank you once again for your kind words and for choosing ZOUSZ.
Reply from ZOUSZ
Thank you! We're delighted to hear that you're enjoying the black oud fragrance and beard oil. If you have any questions or need further assistance, feel free to reach out. Enjoy your products!
Reply from ZOUSZ
Hi Monepha,
Thank you so much for your kind words! We're thrilled to hear that you appreciate the uniqueness and authenticity of our products. If there's anything else we can assist you with or if you have any questions, please feel free to reach out. Your satisfaction is our top priority!
Excellent 👍
Excellent! I tried the elixir and the beard balm. Both smelled great and the smell lasted a long time. Nice packaging too, so would make a great gift. Recommended. 👍
3 July 2024
Unprompted review
Reply from ZOUSZ
Thank you so much for your feedback!
We're thrilled to hear that you enjoyed both the elixir and beard balm. It's wonderful to know that you found the scents long-lasting and appreciated the packaging—it's always a pleasure to hear that our products could make great gifts.
Your recommendation means a lot to us! If there's anything else we can assist you with or if you have any questions, please feel free to reach out. We're here to ensure your continued satisfaction.
Thanks again for choosing our products!
Best regards,
Alex
Reply from ZOUSZ
Thank you so much for your positive feedback! We're delighted to hear that you're pleased with our products and customer service. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your support!
Reply from ZOUSZ
I'm glad you're enjoying the beard oil! A lovely scent can really enhance the grooming experience.
Simply the Best!
I came across Zousz for the first time a few months ago on the internet. I ordered the Gold beard oil and Balm. The delivery was superfast with excellent outer packaging.
The actual product packaging is excellent quality and really impressive. The smell of the fragrance is very nice but not overpowering. Since my initial purchase have now added the Black Oud to my collection. I had one issue with a delivery which was incorrect, A short email to Customer Service was answered immediately and the issue resolved with 24 Hours!
An excellent company, excellent service and excellent product. Highly recommended ⭐️⭐️⭐️⭐️⭐️
9 June 2024
Reply from ZOUSZ
Thank you for sharing your experience with us! We're thrilled to hear that you discovered Zousz and had such a positive experience with our products and service. Ensuring fast delivery and quality packaging is something we take pride in, and it's wonderful to know that you found our Gold beard oil and Balm impressive. Adding the Black Oud to your collection must have been a great choice!
We apologize for the issue with the incorrect delivery but are glad to hear that our Customer Service team promptly resolved it for you within 24 hours. Your recommendation means a lot to us, and we look forward to continuing to meet your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.
Thank you again for choosing Zousz!
10/10 products. Highly recommend.
Wonderful products, honestly really exceeded my expectations. The packaging was immaculate and the products are extremely good. I’ve been using beard products for the more than 8 years now and this is by far the best i have came across. The oil and balm scents are on point, the softness and shine they give the beard are also on point. 10/10 experience. Highly recommend.
8 June 2024
Reply from ZOUSZ
Hi Karim,
Thank you so much for your wonderful feedback! We're thrilled to hear that our products have exceeded your expectations and that you are enjoying the oil and balm scents as well as the softness and shine they provide to your beard.
Your kind words mean a lot to us, especially coming from someone with your experience in using beard products. We're delighted to know that you had a 10/10 experience and appreciate your recommendation.
If you have any further questions or need assistance, please feel free to reach out. We're here to help!
Well worth it!
Beautiful scent and it’s so well worth it! Definitely recommend to everyone!
10 June 2024
Reply from ZOUSZ
Thank you so much for your wonderful review! We're thrilled to hear that you love the scent and find it well worth it. Your recommendation means a lot to us.
This product is great I bought it for…
This product is great I bought it for my husband and a present for my brother in law both say it’s of high Quality compared to the rest, the scent lasts all day.
The only comment for improvement is the Gold oud oil glass dropper. When you remove the sealed top and put the glass dropper to pick up the oil, you can’t then seal with the dropper as the head bit is smaller and there is no twist on the lid, like the other bottle. You have to take it out place the lid and either wipe the dropper with paper or put it on the side but then you get bits of oil wherever you place it.
11 June 2024
Reply from ZOUSZ
Thank you for your feedback! We're delighted to hear that both your husband and brother-in-law love the product's quality and long-lasting scent. We appreciate your input regarding the dropper design and will consider this for future improvements.
Reply from ZOUSZ
Hi Barry, thanks for your great review! We're glad you're loving the fragrance and getting compliments. Enjoy!
The balm I ordered was sent very…
The balm I ordered was sent very promptly so the service was very good. However, the beard balm was a gift from my daughter to her father and it was advertised in a very good box and packaging but when it arrived it was just the tub on its own with no box or any outer packaging which made it look cheap. Hence I having given it 3 stars as this was disappointing
10 June 2024
Reply from ZOUSZ
Hi Rizwana, Thank you for your feedback. We apologize for the disappointment regarding the packaging of the beard balm. We recently made changes and will certainly look into this issue to ensure it meets our quality standards.
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