Where do I even begin! Zousz beard products are top quality. I have been buying for 2 years now. My favourite is the beard balm, it’s perfect. My beard for anyone reading has tight curls and is... See more
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Company details
About ZOUSZ
Written by the company
Our vision is to lead the world in men’s luxury grooming products that awaken the senses and reflect true quality in every detail.
Contact info
ZOUSZ LTD, WC2H 9JQ, London, United Kingdom
- +447822012246
- support@zousz.com
- zousz.com
Replied to 66% of negative reviews
Typically takes over 1 month to reply
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I Love the scent ,I purchased the oud…
I Love the scent ,I purchased the oud ,the Beard lotion and the face cream ,the fragrance is the Best.
This is a company that makes me feel…
This is a company that makes me feel valued as a customer. Not everything is perfect, but the above sentiment will make me use Zousz again.
Gold oud
Gold oud - wow!!!! Excellent presentation, quality and out of this world fragrance.
The best beard products
The best beard products! I recommend the beard balms they smell amazing and tames the beard lasting all day!
I came across Zousz recently and…
I came across Zousz recently and decided to give them a try, and I’m glad I did. The ordering process was straightforward and delivery was quicker than expected.
The product quality is genuinely good – everything matched the description and feels well made. You can tell it’s not just cheap, rushed stock.
What stood out most was the customer service. I had a quick question before ordering and got a clear, helpful response without waiting ages. Overall, really positive experience and I’d definitely use Zousz again.
Great products and excellent for gifting
Thanks for the great products. Gifted the beard oil, balm and perfume and was well received.
Highly recommended.
Appreciate the customer support and…
Appreciate the customer support and quality of products. They are a great scent and it's nice to have the range of personal care products.
Absolutely amazing experience with…
Absolutely amazing experience with Zousz! The customer service from Zohaib was outstanding — he handled my issue quickly, professionally, and made the whole process smooth and stress-free. It’s rare to find service this responsive and helpful.
The Gold range is honestly the best — it smells so rich, luxurious, and long-lasting. The quality really stands out.
My husband has had many compliments using the beard balm and oil — the scent is incredible and clearly gets noticed.
Highly recommend Zousz for both their incredible fragrances and top-tier customer service. Will definitely be ordering again! ✨
Lovely oud products for men
Lovely oud products for men. Been using for years, black oud is my favourite, nice woody long lasting scent which is a definite compliment getter. Makes a great gift and highly recommend
Great products from ZOUSZ and the black…
Great products from ZOUSZ and the black and gold oud both smell truly amazing

Reply from ZOUSZ
The product is very nice
The product is very nice - if and when you ever receive it! I requested and paid for next day delivery to be told it would take another 3 weeks to deliver. This is the second time this has happened.
When it was advertised on Amazon, it was delivered the next day. Not anymore.
I wish I'd gone elsewhere.

Reply from ZOUSZ
Great experience from start to end
Great experience from start to end. I ordered something without knowing there was a pre ordered item on it. Once I got in touch with them they dispatched my available items the same day which I got next day delivery on. Cannot fault them at all.
No delivery for over two months
Second time ordering, first time was a few years ago. This time, been waiting since end of November 2025, no delivery, atrocious sourcing, product was good the first time but service is really poor unfortunately, be aware. Customer service is responsive but only when I email, need to get their supply chain in order

Reply from ZOUSZ
So I ordered the £164 bundle wanted to…
So I ordered the £164 bundle wanted to gift it someone but the package was ruined, not happy
And we wait….
So, second review in a short while here about Zousz, and maybe I’ve been unlucky, but needs saying.
First thing is the product is great. It’s unique and original and good quality.
Second thing is the delivery and service are poor. Ordered with a view to giving as a Christmas present with a promise of product coming in 15th December and no sign or update of when I can expect it.
Hardly Christmas ruined, but just infuriating….

Reply from ZOUSZ
My son in law loves his products that…
My son in law loves his products that have worked for him.
Best In The Market, Hands Down!
Where do I even begin!
Zousz beard products are top quality. I have been buying for 2 years now. My favourite is the beard balm, it’s perfect. My beard for anyone reading has tight curls and is long which is where the beard balm really begins to show off as combing it has become even easier than my previous routine with black castor oil (which got messy after a while and stained shirts)
The scent has become like a signature scent for me. It is mature, clean and lasts 24hr even after a shower im the evening. Best brand on the market by far! Prices some may question being expensive but the quality and product longevity reflects that! Bearing in mind I use this twice a day often i still get 6-8 weeks from it considering I have a large beard.
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