As per my usual review of the beard oil, this is the best beard oil I have ever used and I was so pleased that it has now come back into stock, as I have been having to make do with something else, wh... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Appreciate the customer support and quality of products. They are a great scent and it's nice to have the range of personal care products.
Great customer service. Purchased Black Oud but found it not to my liking as I prefer srronger Oud. So, they agreed to send me Gold Oud free of charge which I found to be more stronger and more to my... See more
Well. what can I say iv got alot of their products and the scent of BLACK OUD and GOLD OUD are truly amazing.. from beard wash, beard oils, balms, cologne, face moisturiser, face stub and pomade the... See more
Company details
About ZOUSZ
Written by the company
ZOUSZ was created out of a desire to create highly luxurious and deeply masculine grooming products that stand out because of the way they’re made, the way they’re presented and the way they make you feel.
Our vision is to lead the world in men’s luxury grooming products that awaken the senses and reflect true quality in every detail.
Our vision is to lead the world in men’s luxury grooming products that awaken the senses and reflect true quality in every detail.
Contact info
ZOUSZ LTD, WC2H 9JQ, London, United Kingdom
- +447822012246
- support@zousz.com
- zousz.com
4.4
Excellent
605 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Incredibly poor customer service from…
Incredibly poor customer service from this company, I ordered two men perfumes, but I only received one,I emailed them several occasions explaining the issue however they kept repeatedly asking what was missing which was annoying, it was simple matter to resolve but there communication or lack of understanding is poor, then after all of that they sent out the wrong perfume!!! Eventually I did receive the correct perfume after two weeks of explaining , in addition everyone got their own opinions but the perfumes weren't as great as the glossy advertisements suggest but as mentioned that a matter of opinion, wish them all the best in future
3 September 2024
Unprompted review
Reply from ZOUSZ
Thank you for sharing your feedback. We appreciate your input and understand your frustration regarding the order mix-up. Your experience is important to us, and we’re committed to improving our communication and service.
If you have any further concerns or need assistance, please feel free to reach out. We wish you all the best and hope to serve you better in the future.
Reply from ZOUSZ
Thank you for your kind words! I’m glad to hear you’re impressed with the quality. If there’s anything else you’d like to share or if you have any questions, just let us know!
I first tried Zousz a few years ago and…
I first tried Zousz a few years ago and it was good, I had a problem with the balm that they sent me, there was no scent, they replaced it and put it down to a faulty batch, I've just received beard oil, beard balm and the elixir and I have to say they really have up'd their game, all the products smell amazing, well done to everyone involved with Zousz, I'll definitely be ordering more.
15 September 2024
Unprompted review
Reply from ZOUSZ
Thank you so much for your feedback! We're thrilled to hear that you're enjoying the beard oil, balm, and elixir and that they’ve met your expectations. We really appreciate you giving us another chance after the earlier issue, and we're glad to know our improvements have made a difference. Your support means a lot to us, and we’re excited to continue providing products you love. If you ever need anything or have more feedback, please don’t hesitate to reach out!
Reply from ZOUSZ
We’re delighted to hear that you’re pleased with the product! Your satisfaction means a lot to us. If you have any questions or need further assistance, don’t hesitate to let us know.
Your product is absolutely first class…
Your product is absolutely first class and total value for money . I wore the beard oil and spray on Saturday to a party, and without any exaggeration must have had at least 30 people ask what it was.
And I still smelt of it the next day.
3 September 2024
Reply from ZOUSZ
Thank you so much for the fantastic feedback! We're thrilled to hear that our product made such a strong impression at your party. It’s great to know that not only did it catch people’s attention, but it also lasted well beyond the event. If you have any other thoughts or need more of our products, feel free to reach out. We’re here to help!
Reply from ZOUSZ
Thanks so much for the great feedback! I'm thrilled to hear that our products are making your beard feel soft and smelling awesome. If you have any other thoughts or need recommendations, just let me know!
Great products, great service
I've been using ZOUSZ for a while. I've tried the black oud, the gold oud and the beard oil. Honestly, the scents are amazing. I'm always getting compliments when wearing either one. The beard oil smells exactly the same. If you use beard oil you'll know that the last thing you want is one which is greasy and doesn't smell good. The ZOUSZ beard oil is the complete opposite. It smells great and doesn't leave a greasy look. I have the beard balm too which is just as great. Not only the products but the service is excellent too. On the occasions I've ordered or my wife has ordered for me, the products arrive within a few days. They respond to emails in a timely manner and are always helpful. I couldn't recommend ZOUSZ enough!
4 September 2024
Unprompted review
Reply from ZOUSZ
Thank you so much for the fantastic feedback! We’re thrilled to hear that you’re enjoying the black oud, gold oud, and beard oil, and that the scent and quality are meeting your expectations. It’s great to know that the beard oil isn’t greasy and that our beard balm is also working well for you. We’re equally pleased to hear that our service has been up to par and that your orders are arriving quickly. Your recommendation means a lot to us, and we’re grateful for your support. If you ever need anything or have any more feedback, feel free to reach out. Thanks again for choosing ZOUSZ!
Beard oil & Beard Balm
Beard oil smell is very strong my husband said like a headache type also the balm is very thick also.
18 March 2024
Reply from ZOUSZ
Dear Saima,
Thank you for your feedback. We’re sorry to hear that the beard oil’s scent was too strong and that you found the balm too thick. We’ve tried to reach out to resolve these issues but haven’t heard back yet.
We’d love to make this right for you. Please contact us at your earliest convenience so we can find a solution that meets your needs. Your satisfaction is our top priority.
Thank you for your understanding!
Lovely smelling beard oil
Lovely smelling beard oil! Bought for my boyfriend and he is very happy with it!
26 August 2024
Reply from ZOUSZ
Thank you so much for your wonderful feedback! I'm thrilled to hear that both you and your boyfriend are pleased with the beard oil. If you have any other needs or questions, feel free to reach out!
Customer for LIFE!!!
I don’t think there will be enough space to write how fond I genuinely am of this company. Both in terms of their incredible products and their exceptional customer service.
I first purchased their beard balm as I have quite a thick beard. Without a doubt the best beard balm I have used. I loved the quality and the smell of the black oud.
I then purchased their beard oil. I was then impressed once again at the quality and thickness of the oil. The packaging Zousz uses for all their items is very luxurious and stylish.
My third order there happened to be some complications. Not to worry as the Zousz team shipped out a replacement free of charge. Then unfortunately there was some further complications and I insisted on returning the product for a replacement.
The incredible team (shout out to Alex) refused to allow me to return the item and instead send me another replacement free of charge.
What can I say other than I will be a customer for life!
Thank you for amazing products, stylish designs and unmatched customer service!
22 August 2024
Unprompted review
Reply from ZOUSZ
Hi Abdul,
Thank you so much for your heartfelt and detailed feedback! We’re thrilled to hear that you’re enjoying our products and appreciate the quality and service we strive to provide.
It’s wonderful to know that our beard balm and oil have lived up to your expectations, and we’re especially pleased that our team, including Alex, could assist you during the recent complications. Your satisfaction means the world to us.
We’re incredibly grateful for your support and loyalty. If you ever need anything or have more feedback to share, don’t hesitate to reach out. Here’s to many more great experiences with Zousz!
Great scents and very high quality products for beards.
Some of the best beard grooming products with great long-lasting scents, especially the Gold Oud!!
15 August 2024
Reply from ZOUSZ
Thanks so much for the feedback! I’m thrilled to hear you’re enjoying the beard grooming products and the Gold Oud scent. If you have any other favorites or suggestions, feel free to share!
Reply from ZOUSZ
Dear Ahmad,
Thank you for your feedback. We made several attempts to reach you but were unable to get a response.
While we do not offer testers or gifts with direct purchases, we’d like to extend a discount as a gesture of appreciation for your understanding. Please let us know if there’s anything specific you’d like assistance with or if there’s anything else we can do to enhance your experience.
We value your patronage and look forward to serving you better in the future.
Best regards,
Reply from ZOUSZ
Thank you for letting us know! We’re glad to hear that your order arrived on time. If you need anything else or have further feedback, please feel free to reach out.
Reply from ZOUSZ
Thank you for the positive feedback! We're glad to hear that you’re pleased with our products and the service. We appreciate your recommendation and look forward to serving you again.
Very good service came quick and lovely…
Very good service came quick and lovely products scent is very strong
9 August 2024
Reply from ZOUSZ
Thank you so much for your kind words! We’re thrilled to hear that you’re pleased with the service and the products. If the scent is a bit stronger than expected, we’d love to hear any feedback on how we might improve. Your satisfaction is our top priority!
The perfume is good
The perfume is good, I tried it with my boyfriend and he loved it, it has a strong but pleasant aroma😍✅
25 July 2024
Reply from ZOUSZ
Thank you so much for your feedback!
We're thrilled to hear that you and your boyfriend enjoyed the perfume and found the aroma both strong and pleasant. Your satisfaction is our top priority, and it's wonderful to know that our product met your expectations.
If you have any further comments or need assistance with anything else, please feel free to reach out. We look forward to serving you again!
Best regards,
I give it 4 stars because the…
I give it 4 stars because the applicator for the bottle doesn’t screw on to the bottle just sits on top once you take the stopper out, so with it having the Oud scent I feel it would evaporate faster and lose the scent quicker and if I was to knock it on my dresser it would spill out than if it had a Proper screw top, and if we was to use the stopper after every use I would lose product because it would just come off the applicator otherwise nice product smells good nice packaging and presentation
2 August 2024
Reply from ZOUSZ
Thank you for your valuable feedback and for giving us a 4-star rating. We appreciate your detailed comments about the applicator and the potential issues with evaporation and spillage.
I apologize for the inconvenience caused by the applicator not screwing onto the bottle. Your feedback is crucial, and we understand the importance of having a secure and functional design to prevent any loss of product. We will forward your concerns to our product development team to explore possible improvements.
We are delighted to hear that you find the product’s scent, packaging, and presentation to your liking. Your satisfaction is important to us, and we are committed to continually enhancing our products and services based on customer feedback.
If you have any further concerns or suggestions, please do not hesitate to reach out. We are here to assist you and ensure you have the best experience with our products.
Thank you once again for your input and for choosing our product.
Reply from ZOUSZ
Thank you for your kind words! We’re thrilled to hear you’re pleased with both the product and the delivery speed. If you have any more feedback or need assistance with anything else, feel free to reach out!
Reply from ZOUSZ
Thank you so much for your kind words! We're thrilled to hear that you love the scent of our product. If you have any more feedback or need assistance, feel free to reach out. Enjoy!
Ordered for 4 th time
Ordered for 4 th time. Quality definitely went down, balm in plastic pot came all in scratches
Smells seems strangely different.
Not gonna order anymore.
Price > quality.
EDIT :
Customer support was extremely helpful.
Company cares a lot about them customers, Becouse of that I will give them another try and will stick with them.
Thank you for your help !
29 July 2024
Reply from ZOUSZ
Thank you for your feedback and for taking the time to update your review.
I’m sorry to hear about the issues you experienced with the quality of the balm and the scent. We take product quality very seriously, and your comments are invaluable in helping us improve. I assure you that we are addressing these concerns to ensure they do not recur.
I’m pleased to hear that our customer support team was able to assist you effectively. We deeply appreciate your patience and understanding, and we are committed to providing the best experience for our customers.
Thank you for giving us another chance and for your kind words about our customer care. If you have any further concerns or need assistance in the future, please don’t hesitate to reach out.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.