I’m very impressed with the efficiency and attention to detail shown here. The process was seamless, and the final result exceeded my expectations. They clearly take pride in their work and value thei... See more
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See what reviewers are saying
Had never ordered from Zinga before but found them when they were stocking Loki Funko Pops. Couldn’t be more happy, orders took a little longer than expected due to preorder dates changing but custom... See more
Received my first order from Zinga and am very pleased with my purchase! Nice and securely packaged in a box which was filled with four items (2 pops, 2 sodas). Pops were each individually wrapped in... See more
Order placed 28/1/2025 (yes, a year ago!), last contact from company in June saying one of items in order had been delayed, so I waited as I'd had no problems with Zinga before. Now I just want the i... See more
Company replied
Company details
Written by the company
Shop all the latest releases from Funko, Pokemon TCG, Loungefly and Magic the Gathering. You'll find the best Pop! Vinyl prices starting at £9.95 with safe & secure packaging!
Contact info
Unit 2, CH41 1FL, Merseyside, United Kingdom
- support@zingaentertainment.com
- zingaentertainment.com
3.9
Great
257 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Good customer service, needed to cancel a order I made by mistake, more than happy to help. Even replied to my email at 9pm.
27 December 2022
Unprompted review
never received
I've never received my order and they don't respond to my emails.
22 December 2022
Unprompted review
Reply from Zinga Entertainment
Hi Jade,
Apologies for the delay in getting back to you, due to Royal Mail strikes we have been experiencing an extreme volume of emails over the past few weeks which has impacted our response times, thanks for bearing with us.
We have now caught up with all emails & messages so if you still haven't received a response could you please send your message again to support@zingaentertainment.com and I will be sure to get back to you right away to ensure any issues can be resolved as soon as possible.
Thank you
Never again.
Ordered 3 July for my son's birthday and still waiting for it on 14 December despite numerous reassurances. Never again.
2 July 2022
Reply from Zinga Entertainment
Hi Paul,
Our sincere apologies for the delay to your order. Although this was a pre-order item was not expected to ship right away we apologise for the delays this item faced due to production delays from Funko (the manufacturer).
I can confirm that your order was dispatched on November 24th, however due to recent Royal Mail strikes on top of most businesses having increased volumes of mail over the Black Friday weekend this created an extreme backlog at Royal Mail which caused severe delays to standard 2nd class parcels. I can see now that your parcel was delivered on Dec 19th so I hope your items arrived safely.
If these items are no longer needed due to a missed birthday we would be happy to offer a free return, just let us know via email.
Thank you
Birthday present 6 weeks late
Ordered x2 items as a birthday present.
Package finally arrived 6 weeks later than anticipated.
4 December 2022
Reply from Zinga Entertainment
Hi,
Sorry to hear about the delays you've faced with this order. This item was a pre-order that was not expected to dispatch right away. Currently there are no delays to our fulfilment times as in stock orders are shipped the same day up to 3pm and pre-orders are shipped the same day we receive stock.
Our apologies we couldn't get this order to you in time for a Birthday. If these items are no longer needed you can send us an email to arrange a return.
Thanks
Scammers!
I ordered Oasis Funko Pops on Sept 15 and Zinga took the cash immediately from my bank. I have heard nothing since and have had no reply from my emails to them requesting a refund.
Avoid this company at all costs! Scam, is the only word that springs to mind. How can these people be allowed to operate??,
15 September 2022
Unprompted review
Reply from Zinga Entertainment
Hi Lynne,
Sorry to hear about the issues faced with your order. The item you purchased was a pre-order with an expected release date of Late November 2022. As we are still in November no delay emails would have been sent out until the last day of the month.
We try our best to make this clear to customers by renaming the buy button to ‘pre-order’ and highlighting the estimated release date in red on the product page, along with notices when the product is added to cart. Our apologies for any misunderstanding here.
You sent us an email requesting to cancel this order earlier today and we were happy to assist, replying to your email and issuing a full refund the same day you contacted us.
Apologies we weren’t able to get this order to you sooner.
Thanks
Good Company
Paid for Oasis funko pops in July and for various reasons Zinga couldn’t deliver my order. However i was kept informed during this period and when i asked for order to be cancelled, the refund was made with 2 days. These things happen but the customer service was on point and good. I will definitely use Zinga in the future you can tell they have a customer focused culture.
23 November 2022
Unprompted review
Garbage company
Garbage company. Don't answer any emails. Ordered 2 pokemkn boxes. No sign of them, just taken my money and no product. Will be contacting trading standards unless my order is fulfilled and a good explanation given
19 November 2022
Unprompted review
Reply from Zinga Entertainment
Hi Karl,
Our apologies for the issues faced with this order. Unfortunately, we had troubles receiving new stock for Pokemon TCG products between Late September and Late October 2022 which resulted in delays to our stock arriving.
The good news is, we received our stock for your order earlier this week and your order has now been dispatched. We also included an additional free gift to hopefully make up for the inconvenience this delay has caused.
The troubles we faced with Pokemon TCG products within this timeframe have now been resolved and new stock will continue to arrive on the exact release dates set by the manufacturer going forward.
Hopefully our response to the difficulties faced with your order has changed your opinion about us, if you have any further issues please let us know.
Thanks
I don't normally write reviews but on…
I don't normally write reviews but on this occasion only fair to warn people.
I placed an order 08/08/2022 for a pre order item to be delivered from 14/10/2022 I hadn't heard anything after this to which they replied they had dome delays but should be with me if I wait a further week. This then passed I waited 2 weeks still no update then I sent another email to chase they then informed me that orders were unable to be filled as they had to renegotiate contracts with their suppliers. They then said I had to wait further now more than 3 months after placing the order they have cancelled it.
Suffice to say will not be ordering again from the company as communication and updates were not provided
10 November 2022
Unprompted review
Reply from Zinga Entertainment
Hi Michael,
Our apologies for the issues faced with this order. Unfortunately, we had troubles receiving new stock for Pokemon TCG products between Late September and Late October 2022 which resulted in delays/cancellations for some products.
The troubles we faced with Pokemon TCG products within this timeframe have now been resolved and new releases will continue to arrive on the exact release dates set by the manufacturer going forward.
Our sincere apologies we failed to deliver the service customers expect from us in this instance.
Always have a good experience with…
Always have a good experience with Zinga Entertainment. Quick delivery and good customer service when you need it
31 October 2022
Trusted company
I pre-ordered a big set of funko's for my daughter's birthday. They arrived in good time and well packaged. I did contact Zinga about the pre-order and I received a reply the same day.
Would use again.
3 November 2022
Unprompted review
Excellent service
Product arrived on time,packaged extremely safely and with no problems.highly recommend zinga
2 November 2022
Items in stock at a fabulous price and…
Items in stock at a fabulous price and delivery was exceptional quick
6 October 2022
Great condition package arrived in time
Package arrived within estimated time and products came in perfect condition
27 October 2022
👍🏻👍🏻👍🏻
Order received. Customer support was very helpful after I needed to change my order.
Thanks Zinga!
31 October 2022
Reply from Zinga Entertainment
Hey,
Our apologies for the delay in your order arriving. Unfortunately, due to ongoing Royal Mail strikes at the moment the delivery times we typically expect for our parcels has been impacted.
Your parcel was shipped on Monday October 24th however Royal Mail were on strike the next day so your parcel wouldn’t have moved from our local delivery office until Wednesday.
I see from the tracking details that your parcel has now been delivered on November 1st and only missed our expected delivery time of 3-5 days by 2 days.
I hope your item arrived safely, let us know if you had any issues.
Apologies for the slight delay
Is this company legitimate or a scam
Is this company real ? I placed an order sent an email to find out when it will be dispatched and haven’t heard anything back
26 October 2022
Unprompted review
Reply from Zinga Entertainment
Hey Gary,
Our apologies for the delay in getting back to your email. We typically expect to respond to customers within 24 hours of emailing but occassionally if we have a high volume of emails it may take us a little longer to reply. We did get back to your email within 26 hours.
The item you pre-ordered has an expected release date of Mid November 2022. We do not have an exact release date right now, but we will send you an order dispatched email once your order has been shipped. If there are any delays to this item we will be sure to let you know via email.
Feel free to reply to our email if you have any questions and I will get back to you as soon as possible.
Thanks!
I got my order
I have recived my order from Zinga and everything was fine my order was in good shape (not broken). Next time when i order from here im just going to wait before writing a bad review. Sorry for any of the trouble i caused for you staff. And thank you for replying back to me straight away.
1 September 2022
Reply from Zinga Entertainment
Hi Ellie,
This order was shipped on Thursday 25th August 2022. You would have received an order confirmation email upon purchase of this order, followed by an order dispatched email on the 25th with your tracking information attached. If you did not receive these emails please check your spam/junk folders.
Royal Mail standard delivery aims to deliver within 3-5 working days and standard tracking will only update once Royal Mail have made an attempt to deliver your parcel.
With standard deliver Royal Mail would aim to deliver your parcel by September 1st. However, you may have heard about the ongoing Royal Mail strikes at the moment that took place on Friday 26th and Wednesday 31st. On top of this, we had a national bank holiday on Monday 29th. Keeping this in mind, I would anticipate your parcel being delayed by another 3 working days (Tuesday 6th September).
Our most sincere apologies for the delay to your order arriving, we hope you can understand that these Royal Mail strikes are completely out of our control and we are continuing to ship orders out the same day you place your order.
If you still have not received your parcel by early next week please reply to our email.
I hope this helps and possibly changes your opinion about us.
Reach out if there is anything else I could do to help.
Thanks!
Great place for Pops!
Everything came immaculately packaged and just as described on the site!
Great place to shop for pops!
19 June 2022
Bought for my grandson's birthday
Bought for my grandson's birthday. He loved it. It arrived promptly too.
18 June 2022
They did exactly what they said they'd…
They did exactly what they said they'd do, you can't ask for more nowadays.
15 June 2022
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