We have used Zest several times now when we've visited Mallorca and we've also used three different car rental providers. Each one has been excellent. Excellent, efficient service. The staff are a... See more
Company replied
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Review summary
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Reviews shaping this summary
An excellent experience at Kalamata Airport - everything was very smooth and efficient from start to finish. We were met on arrival at the airport and were in the car and on our way within 20mi... See more
Company replied
Would definitely recommend Zest Car Rental. They were very helpful before the rental, answering questions on their UK number about the International Driver's Permit in Albania - it's not required!... See more
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Pickup was very quick and well organised as was drop off. All the staff at Master King that we interacted with were very friendly and professional. The car was exactly what we booked and in nice condi... See more
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Company details
Written by the company
Zest Car Rental is a leading car hire broker, based in the UK. We provide worldwide car hire with excellent customer service.
Zest Car Rental - Car Hire Made Simple
Written by the company
- Excess Protection as Standard
- By including insurance to cover your excess, or negotiating no excess with rental providers, we keep you protected when others don’t.
- Keeping Things Simple
- From easy-to-understand terms and a simple booking process, you’ll find car hire with us straightforward and stress-free.
- The Best Service
- We hand-pick only the best rental providers, so you don’t have to. This is backed up by our 24/7 customer service should anything go wrong.
- Which? Recommended Provider
- We've achieved the coveted Which? Recommended Provider accolade. The first and only car hire broker to achieve such status. We've also topped the Car Hire Brokers chart for the past 6 years.
Contact info
Nelson House, NR19 1DJ, Dereham, United Kingdom
- +44 (0)1362 852288
- info@zestcarrental.com
- zestcarrental.com
4.8
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Reply from Zest Car Rental
Hi Bronislavas,
Thanks for taking the time to leave positive feedback. We're delighted to hear you were happy with your new car!
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Car rental in Madeira
I chose Zest as a Which recommended provider and found it easy to book. The price was reasonable given the additional insurance they provide as standard for peace of mind. The company I used through them (Madeirarent) were also excellent.
16 July 2026
Reply from Zest Car Rental
Hi Dave Mountford,
Thanks for taking the time to leave positive feedback. We're especially pleased that you chose us as a Which recommended provider and found our additional insurance offered you peace of mind.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Great company great service This company were professional and the…
This company were professional and the web site easy to use with lots of choices to hire the exact car and extras you required with the cost clearly shown . We had to make changes to our booking and when I phoned the phone go answered straight away and we dealt with a human not a computer who made our changes with no problem x
28 July 2026
Reply from Zest Car Rental
Hi Christine,
Thanks for taking the time to leave positive feedback. We're thrilled to hear you found our website easy to navigate with clear choices, and that our team provided prompt, human assistance when you needed to make changes to your booking.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Reasonable and transparent
Reasonable and transparent. Lays out all the options, makes it clear what you are getting both in terms of transport and insurance options. Website easy to use for booking and cancellation. Booking desk at car rental recognized zest and the extra cover I had and didnt push strong to sell their own.
16 July 2026
Reply from Zest Car Rental
Hi N Singh,
Thanks for taking the time to leave positive feedback. We're especially pleased to hear you found our options transparent and that our partners recognized your Zest cover without any pressure.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
collection was smooth
collection was smooth, drop off not so. If you take your car back before 8 am they charge you 40 euros - be aware.
27 July 2026
Reply from Zest Car Rental
Dear Customer,
Thank you for taking the time to leave your feedback. We’re glad to hear that your vehicle collection went smoothly, though we are sorry for the disappointment experienced at drop-off.
Out-of-hours return fees are set by the local rental provider to cover staffing or vehicle processing outside their standard operating hours (such as before 8:00 AM). While these terms and fees are outlined during the booking process, we understand that unexpected charges at the end of a trip can be frustrating.
We appreciate you sharing this reminder for future travelers, and we hope to welcome you back for another rental in the future.
Kind regards,
Zest Car Rental
Reply from Zest Car Rental
Hi Chris,
Thanks for taking the time to leave positive feedback. We're delighted to hear you had another excellent experience, with a smooth pick-up and drop-off!
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Excellent customer service
Had an issue with a fine and customer service was prompt and helpful
10 June 2026
Reply from Zest Car Rental
Hi Elaine Mather,
Thanks for taking the time to leave positive feedback. We're so pleased to hear that our customer service team was prompt and helpful in resolving the issue you experienced with a fine.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Have always feared returning rental…
Have always feared returning rental cars in Italy. They’re renowned for charging you for damage you know you haven’t caused. With Zest not only do you deal with English-speaking operators but you can insure against all eventualities, thereby eliminating all anxiety when returning the vehicle.
22 July 2026
Reply from Zest Car Rental
Hi Sandra Termini,
Thanks for taking the time to leave positive feedback. We're so pleased to hear we could help eliminate your anxiety about returning rental cars in Italy and that our comprehensive insurance gave you peace of mind.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Reply from Zest Car Rental
Hi William Macdonald,
Thanks for taking the time to leave positive feedback. It's wonderful to know you found the car hiring process so quick and smooth.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Disgraceful behaviour by Zest they have…
Disgraceful behaviour by Zest they have used a shoddy car hire company at Nuremberg Airport called Flex to Go (I urge people to go nowhere near them) who obviously didn’t like the fact that I wasn’t taking up their insurance as I already had it with Zest so decided to cancel the policy on the basis that I didn’t have an embossed credit card! This is a ridiculous term - credit card companies don’t issue embossed cards any more and if that’s secure enough for them it is for hire companies. Zest and Flex to go have then taken my money leaving me to book with another agent
27 July 2026
Unprompted review
Reply from Zest Car Rental
Dear Customer,
Thank you for taking the time to share your feedback. We are very sorry to hear about the stress and frustration you experienced at the rental desk in Nuremberg regarding the credit card requirements.
While we understand your frustration with non-embossed cards, the requirement for an embossed credit card for the security deposit is a specific condition set directly by the local rental provider, which is outlined in the rental terms prior to booking. The provider enforces this policy for their own payment verification and security imprinting processes.
That being said, we always aim to support our customers, and as confirmed in our direct correspondence, we have processed a full refund for your booking, including your Top Up Insurance, as a gesture of goodwill. We have also taken your comments regarding your conversation with our team on board to ensure we maintain the high level of service we strive to provide.
We hope that despite this disappointment, we can be of service to you again in the future.
Kind regards,
Zest Car Rental
Good experience
We had a car with Sixt. Arrangements went smoothly although we had to wait 20 minutes as they were busy on our arrival. I wish they would not try so hard to sell their insurance - we trust the policy we have with Zest and had extended it anyway to cover tyres etc.
But the car was good and return easy
27 July 2026
Reply from Zest Car Rental
Hi Felicity Collier,
Thanks for taking the time to leave positive feedback. We're so pleased to hear that your rental through us went smoothly, that your car was good, and the return was easy, and we truly appreciate your trust in the extended insurance policy you have with Zest.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Always very helpful if you need to…
Always very helpful if you need to contact them re any changes. Highly recommended them.
26 July 2026
Reply from Zest Car Rental
Hi Mike,
Thanks for taking the time to leave positive feedback. We're so pleased to hear our team was helpful whenever you needed to contact us regarding changes to your booking.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Great value and service
No pressure sales at collection, efficient process and straightforward return.
14 July 2026
Reply from Zest Car Rental
Hi Gally133,
Thanks for taking the time to leave positive feedback. We're so pleased to know you experienced a no-pressure collection and an efficient overall process.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Would definitely recommend Zest Car…
Would definitely recommend Zest Car Rental. They were very helpful before the rental, answering questions on their UK number about the International Driver's Permit in Albania - it's not required!
It is a bit awkward to reach the Sicily by Car office at Tirana Airport - it's across a busy and fenced main road so requires a detour on foot. Once there, service was fairly quick. Returning the vehicle was also quick and easy.
Very good service overall. No hidden charges or fees, and no insurance hard sell at the rental pick-up. I strongly recommend purchasing excess and top-up insurance through Zest when booking the rental.
16 July 2026
Unprompted review
Reply from Zest Car Rental
Hi Nm,
Thanks for taking the time to leave positive feedback. We're delighted to hear our pre-rental support regarding your questions about the International Driver's Permit in Albania was helpful, and that you appreciated our transparent pricing with no hidden charges or insurance hard sell.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Reply from Zest Car Rental
Hi Julien,
Thanks for taking the time to leave positive feedback. We're delighted to hear that you found our booking process, pricing, and service to be perfect.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Reply from Zest Car Rental
Dear customer,
Thanks for taking the time to leave positive feedback. We're so pleased to hear you found everything straightforward and enjoyed your car.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Good experience
Nothing went wrong. All was as billed. Almost flawless process. As good a car rental experience as you can expect.
26 July 2026
Reply from Zest Car Rental
Hi Andrew,
Thanks for taking the time to leave positive feedback. We're delighted to hear you found the process almost flawless and that everything was as billed.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Quick pick up service
Quick pick up service. Easily explained. Lovely car. Quick return and deposit returned. Staff very helpful
17 July 2026
Unprompted review
Reply from Zest Car Rental
Hi Steven Martin,
Thanks for taking the time to leave positive feedback. It's fantastic to know you experienced our quick pick-up and return service, and found our team so helpful.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
First time ever renting a car
This was my first time ever renting a car and looked on Internet for lots of advice and Zest kept coming up with good reviews so went with them and have to say they were very good on price, service and would definitely book again.
26 July 2026
Reply from Zest Car Rental
Hi Julie B,
Thanks for taking the time to leave positive feedback. We're so pleased to hear we made your first car rental experience a smooth and affordable one, and that our service met your expectations!
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
A good experience. The use of a good rental company in…
The use of a good rental company in Santiago de Compostella. The experience from picking up the car to its return was pleasant and reassuring, no heavy pushing for me to take extra insurance
26 July 2026
Reply from Zest Car Rental
Hi David Jameson,
Thanks for taking the time to leave positive feedback. We're so pleased to hear you had a pleasant and reassuring experience from pick-up to return in Santiago de Compostela, and that you appreciated our straightforward approach regarding insurance.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
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