I purchased a coccyx cushion for my 94 year old mother who is bedridden in a care home in Gloucestershire. The cushion has not arrived and Zenido Uk have put me onto the delivery company who have sent... See more
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Like others have commented on here, the quality of the dog bed from Zenido is terrible... nothing like the photo on the website. Cheap & nasty rubbish at a premium price. I've learned a lesson... alwa... See more
Company replied
I regret not checking Trustpilot before buying from Zenido; I usually check Trustpilot before buying from companies I don't know, but I forgot to this time. I bought cashmere leggings from this... See more
Company replied
I ordered an extra-wide bicycle saddle via the website. Instead, I was sent a standard ergonomic saddle. I sent an email stating that this was incorrect. In response, I first received a proposal to ke... See more
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2.0
Poor
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Please stay away from this place
Please stay away from this place. Horrible experience! I placed an order with them, they contacted me to tell me that the product I ordered is no longer available but they found a similar one on some Chinese site. Of course it arrived 2 months later than the date they confirmed and very poor quality. We actually threw away the item, this is how bad it was.
15 March 2026
Unprompted review
Reply from Zenido
Dear Bianca,
Thank you for your feedback. We are sorry to hear that you did not have a positive experience with Zenido. We would like to assist you further so that we can find the best possible solution.
First of all, we would like to clarify that we work exclusively with carefully selected suppliers from whom we normally receive a great deal of positive feedback. We would be happy to look into this matter for you.
Under normal circumstances, orders are delivered within 15 days at the latest. However, our warehouse is located in China, and due to the busy period surrounding the Chinese New Year, some shipments have unfortunately been delayed. As a result, delivery may take longer than usual in some cases. We would like to offer our sincere apologies for this.
We regret that you chose to leave a negative review without contacting us first. We always prefer to resolve complaints personally and strive to ensure customer satisfaction. We hope that you are still willing to get in touch with us at info@zenido.co.uk so that we can work together to find a suitable solution.
Kind regards,
Lisa
Customer Service Manager
www.zenido.co.uk
Fake pictures
The first shipment of our product was lost. Then they sent another one but thr product was totally fake. A cheap plastic clock board instead of the AI picture they had in their website. When asked for the money back and to return the product, only 2 options were allowed. 10% of the money back of a voucher of 50% to spend on the store again. What a joke. Stay away from this company.
18 January 2026
Unprompted review
Reply from Zenido
Hi Vinicius,
Thank you for your feedback. We’re sorry to hear that you did not have a positive experience with Zenido. We’d be happy to help look for a suitable solution.
Regarding the quality: the perception of quality can vary from product to product. We work exclusively with carefully selected suppliers from whom we usually receive a great deal of positive feedback. We will, of course, look into this for you and will be in touch as soon as we have more information.
We’re sorry to see that you decided to leave a negative review straight away. We would therefore like to invite you to contact us again via info@zenido.co.uk, so that we can work towards a more appropriate solution together.
Kind regards,
Lisa
Customer Service Manager
www.zenido.co.uk
Shocking customer service!
After multiple emails I am still trying to get a refund for a faulty fan that I purchased. I have been offered a 50% refund.
Please do not use this company. I have never experienced anything this poor.
23 December 2025
Unprompted review
Reply from Zenido
Dear Jane,
Thank you for your feedback. We’re sorry to hear that you didn’t have a positive experience with Zenido. We would be happy to assist you further so that we can work together to find the best possible solution.
We’re sorry to hear that you are not satisfied with the quality of the product. First of all, we can assure you that we only work with carefully selected suppliers from whom we normally receive very positive feedback. We would be happy to look into this for you.
We’re sorry to hear that you decided to leave a negative review without contacting us. Therefore we kindly ask you to contact us again at info@zenido.co.uk. In this way we can assist you further. Please also provide us with your order number in the email.
Kind regards,
Lisa
Customer Service Manager
www.zenido.co.uk
Selling fake products
Selling fake products, stating something is premium leather and it’s fake plastic. Won’t refund me unless I ship back to china! Says they’re based in the Netherlands but they’re not.
10 December 2025
Unprompted review
Reply from Zenido
Hi Nuaym,
Thank you for your feedback. We’re sorry to hear that you did not have a positive experience with Zenido. We’d be happy to help look for a suitable solution.
Regarding the quality: the perception of quality can vary from product to product. We work exclusively with carefully selected suppliers from whom we usually receive a great deal of positive feedback. We will, of course, look into this for you and will be in touch as soon as we have more information.
We’re sorry to see that you decided to leave a negative review straight away. We would therefore like to invite you to contact us again via info@zenido.co.uk, so that we can work towards a more appropriate solution together.
Kind regards,
Lisa
Customer Service Manager
www.zenido.co.uk
Absolutely rip off
Absolutely rip off, avoid this site. I bought a pair of "muck boots " for £38 and later found exactly the same boots on Temu for £10. They are re sellers. They now want me to pay the carriage to return them to China after I bought them from a Netherlands site.
Oh and boots are crap!!
28 November 2025
Unprompted review
Reply from Zenido
Dear Andrew,
Thank you for your feedback. We’re sorry to hear that you didn’t have a positive experience with Zenido. We would be happy to assist you further so that we can work together to find the best possible solution.
We’re sorry to hear that you are not satisfied with the quality of the product. First of all, we would like to clarify that we do not sell products from Temu. We can assure you that we only work with carefully selected suppliers from whom we normally receive very positive feedback. We would be happy to look into this for you.
It is correct that we do not offer a free return label. You always have the right to return your order within 14 days of receiving your parcel. All of this is clearly stated in our return policy: https://www.zenido.co.uk/policies/refund-policy.
We’re sorry to hear that you decided to leave a negative review. We hope you will consider giving our alternative options another chance so that we can work towards a suitable solution.
Kind regards,
Lisa
Customer Service Manager
www.zenido.co.uk
BEWARE OF THIS SITE
Made the mistake of ordering a dog bed which on their site was exactly the same bed I'd seen on other sites but cheaper.
It took weeks to arrive and when it did well.......it was nothing like the bed on the site, it was just tat, random pieces of cheap foam abd a quarter of the size advertised.
I immediately emailed them and they said I could have a refund but I had to pay the cost of return postage to CHINA..needless to say I didn't bother .
DO NOT BUY FROM THIS SITE
26 November 2025
Unprompted review
Reply from Zenido
Dear Tracy,
Thank you for your feedback. We’re sorry to hear that you didn’t have a positive experience with Zenido. We would be happy to assist you further so that we can work together to find the best possible solution.
We’re sorry to hear that you are not satisfied with the quality of the product. First of all, we can assure you that we only work with carefully selected suppliers from whom we normally receive very positive feedback. We would be happy to look into this for you.
It is correct that we do not offer a free return label. You always have the right to return your order within 14 days of receiving your parcel. All of this is clearly stated in our return policy: https://www.zenido.co.uk/policies/refund-policy.
We’re sorry to hear that you decided to leave a negative review. We hope you will consider giving our alternative options another chance so that we can work towards a suitable solution.
Kind regards,
Lisa
Customer Service Manager
www.zenido.co.uk
A truly awful product advertised as…
A truly awful product advertised as leather and there was not a natural fibre in them. Such poor quality they look like they cost 50 pence to make.
20 November 2025
Unprompted review
Reply from Zenido
Dear Johnny,
Thank you for your feedback. We’re sorry to hear that you didn’t have a positive experience with Zenido. We would be happy to assist you further so that we can work together to find the best possible solution.
We’re sorry to hear that you are not satisfied with the quality of the product. First of all, we can assure you that we only work with carefully selected suppliers from whom we normally receive very positive feedback. We would be happy to look into this for you.
We’re sorry to hear that you decided to leave a negative review without contacting us. Therefore we kindly ask you to contact us again at info@zenido.co.uk. In this way we can assist you further. Please also provide us with your order number in the email.
Kind regards,
Lisa
Customer Service Manager
www.zenido.co.uk
Delivery taking more than a month!
13 November 2025
Unprompted review
Reply from Zenido
Hi Rafael,
Thank you for your feedback. We’re sorry to hear that you didn’t have a pleasant experience with Zenido, and we’d be happy to help you find a solution.
We understand that you’re unhappy with the delivery timeframe. Processing your order can take 1–3 working days, and shipping 7–12, with a maximum of 15 days in total. Unfortunately, we don’t always have control over possible delays, but we always do our very best to deliver all orders within the promised timeframe. We would like to offer our sincere apologies for this.
We’re disappointed that you chose to leave a negative review straight away without contacting us first. We would like to invite you once again to reach out to us at info@zenido.co.uk so we can work together to find a solution. We prefer to resolve complaints personally and always strive for satisfied customers.
Kind regards,
Lisa
Customer Service Manager
www.zenido.co.uk
LunaWood Accent Do not buy!!!Wall Clock – Natural Elegance with Soft LED Glow
DO NOT BUY!!!!
The organisation is a scam! they send me a clock that does not meet the description is smaller and made from a cheap plastic, print. However, in the photo, they show a big size clock and they describe that is made with a natural wood structure. Finally, they want me to return the clock on China on my expenses or give me 20 % of the cost back and keep the clock. the quality of this item its a a shame! I don't want to keep it. and they should pay for the return. Such A shame!!! £77! the value is under £10 on TEMU for such a product. minimum 20 emails! losing my time! and not a tel number where to call and not even a return form with a complete address.
Their return policy:
Return Policy:
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To return an item, it must be in its original packaging, unworn, unused, and tagged. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
They instead did not send you any return label.
12 October 2025
Unprompted review
Reply from Zenido
Dear Roxana,
Thank you for your feedback. We’re sorry to hear that you didn’t have a positive experience with Zenido. We would be happy to assist you further so that we can work together to find the best possible solution.
We’re sorry to hear that you are not satisfied with the quality of the product. First of all, we would like to clarify that we do not sell products from Temu. We can assure you that we only work with carefully selected suppliers from whom we normally receive very positive feedback. We would be happy to look into this for you.
It is correct that we do not offer a free return label. You always have the right to return your order within 14 days of receiving your parcel. All of this is clearly stated in our return policy: https://www.zenido.co.uk/policies/refund-policy.
We’re sorry to hear that you decided to leave a negative review. We hope you will consider giving our alternative options another chance so that we can work towards a suitable solution.
Kind regards,
Lisa
Customer Service Manager
www.zenido.co.uk
Same Product and service as Zenvro
Same Product and service as Zenvro. Exactly the same experience as other people.
1 November 2025
Unprompted review
Reply from Zenido
Hi Geoff,
Thank you for your feedback! We’re sorry to hear that you didn’t have a pleasant experience with Zenido. We would be happy to assist you further so we can find the best possible solution.
We’d like to invite you to contact us at info@zenido.co.uk
so that we can better understand your issue and work together to find a suitable solution.
If you have any further questions, please don’t hesitate to get in touch. We’re always here to help!
Kind regards,
Lisa
Customer Service Manager
www.zenido.co.uk
Don't go near them.
Ordered from these a while ago. Firstly, UK is a misnomer as the product and company is in the Netherlands it seems. So it's taking an age to get here. Emailed them to ask when to expect it, but reply was waffle and a link to tracking which was as non committal as every time they say it's on its way - so far four times. Hopeless. Was going to cancel but can't. They don't even follow the UK legal online trading requirement of being allowed to return within 14 days.
IN RESPONSE TO THEIR REPLY TO MY REVIEW:
This is what their website says and this is not legal in the UK. We have the right to 14 day change of mind for any reason....
UNDER REFUNDS ETC......
Change of Mind:
Change of mind is not acceptable. No return or refund will be processed. Please note that a mismatch in colour or size is considered an exceptional circumstance.
DELIVERY TIMES
Their website states 3-5 days and tracking will be provided. The tracking though gives no estimated delivery times. Just a vague comment about it being in transit. This is not tracking information as most people understand tracking.
I look forward to the next pointless reply.
7 November 2025
Unprompted review
Reply from Zenido
Dear Clair,
Thank you for your feedback. We’re sorry to hear that you have a mistaken impression of Zenido. We always strive to provide a great experience for our customers.
Regarding our delivery times: these are clearly stated in our shipping policy, which you can find on our website at the following link: https://www.zenido.co.uk/policies/shipping-policy. There you will find all the information about expected delivery times and shipping.
It is true that we are not able to cancel the order after it has been send out. However it is not true that you aren't allowed to return your order within 14 days. We have a 14-day return policy, this is also clearly stated on our website. You can find it through the following link: https://www.zenido.co.uk/policies/refund-policy.
We regret that you posted a negative review without first contacting us. We prefer to resolve complaints personally and aim for satisfied customers.
Therefore, we invite you to contact us at info@zenido.co.uk so we can work together towards a suitable solution.
Kind regards,
Lisa
Customer Service Manager
www.zenido.co.uk
Scam fraudulent website
Scam fraudulent website. Received fake items ordered apple iPhone case received cheap one from china not from apple paid over £50 could have got from somewhere else, not wait 2 weeks for fake items. Don’t buy anything from this scammers !!!
22 October 2025
Unprompted review
Reply from Zenido
Hi Ramyar,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience with Zenido did not meet your expectations. We always aim to provide our customers with high-quality products and excellent service.
We understand that you’re not satisfied with the quality of the product you received. Please rest assured that we work exclusively with carefully selected suppliers who are committed to maintaining high standards of quality. We’d be happy to look into this further for you.
Regarding our delivery times: these are clearly stated in our shipping policy, which you can find on our website at the following link: https://www.zenido.co.uk/policies/shipping-policy. There you will find all the information about expected delivery times and shipping.
We regret that your experience led to a negative review. We always prefer to resolve issues directly and ensure our customers are satisfied with the outcome.
Please don’t hesitate to contact us again at info@zenido.co.uk, and we’ll do our best to find a suitable solution together.
Kind regards,
Lisa
Customer Service Manager
www.zenido.co.uk
Do not buy
The "bookcase" received was flimsy and poor quality.
Not all the screws would tighten and having put furniture together for years, I found customer service response inadequate.
Actual product a different color to that in advert.
There are no free returns as advertised. I was told I would have to pay for return and then only get a 20% refund.
Appalling. Wouldn't support a box of chocolates let alone books! Why is company listed as Netherlands but returns are to China?!
Lesson learned. Money wasted.
10 October 2025
Unprompted review
Reply from Zenido
Hi Marian,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience with Zenido did not meet your expectations. We always aim to provide our customers with high-quality products and excellent service.
Regarding the quality of our products, please know that we work exclusively with carefully selected suppliers from whom we normally receive very positive feedback. We would be happy to look into this matter for you.
You are correct that the return shipping costs are the customer’s responsibility; this is clearly stated in our return policy: https://www.zenido.nl/policies/refund-policy. It is not through that we promote free returns on our website.
We regret that your experience led to a negative review. We always prefer to resolve issues directly and ensure our customers are satisfied with the outcome.
Please don’t hesitate to contact us again at info@zenido.co.uk, and we’ll do our best to find a suitable solution together.
Kind regards,
Lisa
Customer Service Manager
www.zenido.co.uk
Amateurs
It took over 2 weeks to arrive and when the portable hard drives finally got here they were only compatible with Windows XP (decommissioned some 11 years ago), despite being advertised on their website as ok installed on the Mac OS.
Complained to them, but I am now getting the silent treatment...
Lets see if they can ignore our Solicitors !!
5 November 2025
Unprompted review
Reply from Zenido
Hi Ian,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience with Zenido did not meet your expectations. We always aim to provide our customers with high-quality products and excellent service.
We understand that you are not happy with the quality of our products, please know that we work exclusively with carefully selected suppliers from whom we normally receive very positive feedback. We would be happy to look into this matter for you.
Regarding our delivery times: these are clearly stated in our shipping policy, which you can find on our website at the following link: https://www.zenido.co.uk/policies/shipping-policy. There you will find all the information about expected delivery times and shipping.
We regret that your experience led to a negative review. We always prefer to resolve issues directly and ensure our customers are satisfied with the outcome.
Please don’t hesitate to contact us again at info@zenido.co.uk, and we’ll do our best to find a suitable solution together.
Kind regards,
Lisa
Customer Service Manager
www.zenido.co.uk
100% avoid
The item took weeks to arrive, when it did it looked like a return with badly damaged packaging. Marks on the product itself and the instructions for assembly were in chinese whern I scanned the QR code.
I worked out how to build it and even though I requested a return I wasa emailed to say I would have to cover costs for return to China. This makes the refund and return not worth it.
100% aviod this company. Products are not a good quality, way over priced for what I recieved and service is just not good enough.
30 October 2025
Unprompted review
Reply from Zenido
Dear Carlo,
We’re sorry to hear that your experience with Zenido didn’t meet your expectations. It’s certainly not our intention for your package to arrive damaged, and we sincerely apologize for the inconvenience.
Regarding the quality of our products, please know that we work exclusively with carefully selected suppliers from whom we normally receive very positive feedback. We would be happy to look into this matter for you.
You are correct that the return shipping costs are the customer’s responsibility; this is clearly stated in our return policy: https://www.zenido.nl/policies/refund-policy
.
We’re sorry to see that you decided to post a negative review right away. We’re always willing to work together to find a suitable solution. Please don’t hesitate to contact us — we’ll be happy to assist you further.
Kind regards,
Lisa
Customer Service Manager
www.zenido.nl
The clock I bought was nothing like the…
The clock I bought was nothing like the picture . Really poor quality and didn’t work
Wouldn’t refund even though paid parcel protection
This is not a Netherlands shop it’s all from china
Do not buy scam
When I complained they offered me 20% refund or I return it to china at my cost. The clock has gone in the bin.
29 October 2025
Unprompted review
Reply from Zenido
Dear Kate,
We’re sorry to hear that your experience with Zenido didn’t meet your expectations. Customer satisfaction is very important to us, and we would like to assist you further.
Regarding the quality of our products, please know that we work exclusively with carefully selected suppliers from whom we normally receive very positive feedback. We would be happy to look into this matter for you.
We’re also sorry to see that you decided to post a negative review right away. We’re always willing to work together to find a suitable solution. Please don’t hesitate to contact us — we’ll be happy to help you further.
Kind regards,
Lisa
Customer Service Manager
www.zenido.nl
If I could give Zenido zero stars
If I could give Zenido zero stars, I would. In my opinion, this website is a complete joke. The service is unbelievably careless — it feels like no one there has any idea what they’re doing. My order was delayed with zero explanation, zero updates, and zero accountability.
Customer support? Practically nonexistent. Messages get ignored for days, and when someone finally replies, it’s a copy-and-paste response that solves nothing. I felt like I was begging them just to do the bare minimum.
First of all they took payment twice for a clock that was advertised as a very large clock. Once it arrived it was in a box no bigger than a pizza box. I asked for a full address to return and it was China, would have cost same amount as clock to return, so they offered 20% of payment back. Not good enough the clock is tack we placed a battery in clock and guess what it dosent work.
23 October 2025
Unprompted review
Reply from Zenido
Hi Donna,
Thank you for your feedback. We are very sorry to hear that you did not have a positive experience with Zenido.
Customer satisfaction is very important to us, and we believe that something may have gone wrong in our system which caused your emails not to reach us properly. We are currently working on this and will contact you shortly to resolve your issue as best we can.
Please accept our apologies for the inconvenience. We always do our utmost to provide every customer with a pleasant experience, and we would be happy to work with you to find a suitable solution.
We want to kindly ask you to contact us again at info@zenido.co.uk so that we can give you a proper solution. We are always here to help!
Kind regards,
Lisa
Customer Service Manager
www.zenido.co.uk
Don't buy clothing from this firm
Don't buy clothing from this firm. The quality is terrible. Bought what thought was a nice fitted ladies jumper only to find it it would only fit a child. Looks nothing like the picture and has loose strands everywhere. Furthermore it has no labels. Cheap nasty product made in some sweatshop no doubt AVOID AVOID AVOID
25 October 2025
Unprompted review
Reply from Zenido
Dear Mark,
We’re sorry to hear that your experience with Zenido didn’t meet your expectations. Customer satisfaction is very important to us, and we would like to assist you further.
Regarding the quality of our products, please know that we work exclusively with carefully selected suppliers from whom we normally receive very positive feedback. We would be happy to look into this matter for you.
We’re sorry to see that you decided to post a negative review right away. We’re always willing to work together to find a suitable solution. Please don’t hesitate to contact us — we’ll be happy to assist you further.
Kind regards,
Lisa
Customer Service Manager
www.zenido.nl
If I could leave a 0.1 of a star I…
If I could leave a 0.1 of a star I would. This website is a scam. The products they are selling are not true to size, quality or anything. I would definitely not recommend this website to anyone. And I will definitely not buy from them again as you will have to pay £33 just to return the product. And there is no hassle free return as promised. It is all a big fat LIE.
15 October 2025
Unprompted review
Reply from Zenido
Hi Noorie,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience with Zenido did not meet your expectations. We always aim to provide our customers with high-quality products and excellent service.
We understand that you’re not satisfied with the quality of the product you received. Please rest assured that we work exclusively with carefully selected suppliers who are committed to maintaining high standards of quality. We’d be happy to look into this further for you.
It’s correct that return shipping costs are the responsibility of the customer. This is clearly explained in our returns policy, which you can find at the top of our website: https://www.zenido.co.uk/policies/refund-policy.
We regret that your experience led to a negative review. We always prefer to resolve issues directly and ensure our customers are satisfied with the outcome.
Please don’t hesitate to contact us again at info@zenido.co.uk, and we’ll do our best to find a suitable solution together.
Kind regards,
Lisa
Customer Service Manager
www.zenido.co.uk
Weeks waiting for Leather Clogs
I ordered leather clogs, 31 August, weeks ago, thinking it was a UK based Company. Yes, they have responded to my emails, but this Company is clearly a middleman for Drop Shipping from China. Im NOT impressed.
1 September 2025
Unprompted review
Reply from Zenido
Hi Guy,
Thank you for your review. We are sorry to hear that you did not have a pleasant experience with Zenido. We would be happy to work with you to find a solution.
We understand that you are dissatisfied with the delivery time. We always do our very best to ensure all orders are delivered within the promised timeframe. However, delays can sometimes occur that are unfortunately beyond our control.
It is correct that we ship our products directly from the supplier. We only work with carefully selected suppliers from whom we usually receive very positive feedback.
We regret that you chose to post a negative review straight away. We always prefer to resolve complaints personally and strive for satisfied customers. We would therefore like to invite you once again to contact us at info@zenido.co.uk
so that we can assist you further.
Kind regards,
Lisa
Customer Service Manager
www.zenido.co.uk
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