I purchased a coccyx cushion for my 94 year old mother who is bedridden in a care home in Gloucestershire. The cushion has not arrived and Zenido Uk have put me onto the delivery company who have sent... See more
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Like others have commented on here, the quality of the dog bed from Zenido is terrible... nothing like the photo on the website. Cheap & nasty rubbish at a premium price. I've learned a lesson... alwa... See more
Company replied
I regret not checking Trustpilot before buying from Zenido; I usually check Trustpilot before buying from companies I don't know, but I forgot to this time. I bought cashmere leggings from this... See more
Company replied
I ordered an extra-wide bicycle saddle via the website. Instead, I was sent a standard ergonomic saddle. I sent an email stating that this was incorrect. In response, I first received a proposal to ke... See more
Company replied
2.0
Poor
451 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Good communication and the shoes I…
Good communication and the shoes I ordered for my grandchildren are adorable. Delivery as promised.
14 September 2026
Unprompted review
I purchased a coccyx cushion for my 94…
I purchased a coccyx cushion for my 94 year old mother who is bedridden in a care home in Gloucestershire. The cushion has not arrived and Zenido Uk have put me onto the delivery company who have sent a picture of a parcel being delivered to somewhere else. Not the care home! They said that I must go back to Zenido Uk as they can't refund or replace. I have told Zenido Uk and I have received no feedback as to their actions. Currently I am out of pocket, my Mother is still in a lot of pain and I am very angry.
19 August 2026
Unprompted review
Fake not as described waste of money…
Fake not as described waste of money avoid
4 September 2026
Unprompted review
Reply from Zenido
Dear Amar,
Thank you for taking the time to share your experience with Zenido. We are very sorry to hear that the product you received did not match the description or your expectations. This is certainly not the experience we want our customers to have, and we appreciate you bringing this to our attention.
First and foremost, please accept our sincere apologies for the inconvenience caused. We work exclusively with carefully selected suppliers from whom we normally receive positive feedback regarding the quality of their products. Nevertheless, we take concerns like yours very seriously. Following your review, we have immediately requested an additional quality check with the supplier to investigate the issue.
We would also like the opportunity to look into your specific case and find a fair and appropriate solution. Our customer service team will therefore contact you shortly by email. We kindly ask you to keep an eye on your inbox so that we can discuss the matter with you directly and work towards a satisfactory resolution.
Should you have any questions in the meantime, please do not hesitate to contact us at info@zenido.co.uk. We will be happy to assist you.
Kind regards,
Team Zenido
Note: Following the customer's review, Zenido will contact the customer to verify the reported issue and assess the situation. Where appropriate, Zenido will offer a suitable resolution or compensation.
Cheap & nasty...
Like others have commented on here, the quality of the dog bed from Zenido is terrible... nothing like the photo on the website. Cheap & nasty rubbish at a premium price. I've learned a lesson... always check here first. I didn't realise until the extended delay (over 2 weeks) in delivery they're in China. If they were in the UK I'd return, but the hassle obtaining a refund is too much...
1 September 2026
Unprompted review
Reply from Zenido
Hi Allen,
Thank you for taking the time to share your feedback with us. We’re very sorry to hear that you’re disappointed with the quality of the dog bed. We completely understand your concerns and would like to find a suitable solution for you.
We work exclusively with carefully selected suppliers whose products normally receive very positive feedback from our customers. That said, we take your experience and review very seriously. We have therefore requested an immediate quality check of this product to investigate the issue further. This will help us determine what may have gone wrong, prevent similar issues in the future, and ensure that we can offer you an appropriate resolution.
We appreciate how frustrating this situation must be and would like the opportunity to put things right. We will contact you via info@zenido.co.uk to verify the issue and discuss a suitable form of compensation where appropriate. We would greatly appreciate your cooperation so that we can resolve this matter as quickly and fairly as possible.
If you have any questions in the meantime, please don’t hesitate to get in touch. We’ll be happy to assist you.
Kind regards,
Team Zenido
Note: Zenido will contact the customer shortly to request a few photos for verification purposes. Once the issue has been verified, appropriate compensation or cashback may be offered.
Disappointing product quality …
I regret not checking Trustpilot before buying from Zenido; I usually check Trustpilot before buying from companies I don't know, but I forgot to this time.
I bought cashmere leggings from this company for £44.95 and they felt like sandpaper and wool - absolutely awful! They've offered me a 30% partial refund or 100% store credit. Neither of which I will accept because NOBODY could wear those leggings comfortably, and I wouldn't trust buying anything else from them. Now, I have to return the item to CHINA, even though it wasn't shipped to me from CHINA. This will cost me over £10! Don't buy anything from this company, you will only waste money.
Update on my review: the company has provided a resolution that I'm satisfied with. They have been very responsive to my complaint since the start, so I will give an extra star for the customer service.
23 August 2026
Unprompted review
Reply from Zenido
Dear Shaneeka,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear that your experience with Zenido did not meet your expectations, particularly regarding the quality of the leggings. We completely understand how disappointing and frustrating this must have been.
We work exclusively with carefully selected suppliers and normally receive very positive feedback regarding the quality of our products. However, we take your concerns very seriously. Following your feedback, we have requested a quality check with our supplier to investigate what may have gone wrong and whether this issue can be resolved.
We expect to receive further information from our supplier shortly. Once we have the outcome of the quality check, we will review the situation and determine whether we can offer you any additional compensation for the inconvenience caused.
We sincerely appreciate your patience and understanding while we look into this matter. Please accept our apologies once again for the inconvenience and disappointment you have experienced.
Should you have any questions in the meantime, please do not hesitate to contact us at info@zenido.co.uk. We will be more than happy to assist you.
Kind regards,
Team Zenido
Note: Following the customer’s feedback, we have initiated a quality check with our supplier to investigate the issue further and determine how it can be resolved. Once we have received the outcome, we will also review whether we can offer the customer additional compensation for the inconvenience caused.
This company made me pay more than 90…
This company made me pay more than 90 euros for lamp that never came and never return my money back. I will follow up with a official complain.
30 April 2026
Unprompted review
Reply from Zenido
Hi Bea,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear that you never received your order. This is certainly not the experience we want for our customers, and we completely understand how frustrating and disappointing this must have been.
We would really like the opportunity to look into what happened to your lamp and find a suitable solution for you. To help us investigate this with our supplier, could you please provide us with your email address and order details through the Trustpilot request we have sent you? Alternatively, you are welcome to email us directly with your order details and mention that you are contacting us regarding your Trustpilot review.
As soon as we receive your details, we will investigate what happened to your order and do our best to resolve this for you as quickly as possible.
We sincerely apologise for the inconvenience caused and greatly appreciate your cooperation in helping us look into this matter. We hope to hear from you soon so that we can make this right for you.
Kind regards,
Team Zenido
Note: The customer has kindly been asked to provide her order details so that we can investigate with our supplier what happened to the order. Once we have received further information, we can determine the most appropriate resolution for the customer, which may include suitable compensation or, depending on the outcome of our investigation, a full refund.
I have ordered a lamp on Zenido
I have ordered a lamp on Zenido. The delivery took more than 10 days. Unfortunately my order was damaged and i immediately addressed this to a support team. Everything was fixed very fast! Thank you for a good collaborations with customers.
18 August 2026
Unprompted review
Reply from Zenido
Dear Yevheniia,
Thank you for your positive feedback! We're very glad to hear that you were helped satisfactorily. Thank you for your patience and trust! We hope to see you again:)
Kind regards,
Team Zenido
My issue was rectified promptly happy now with my purchase
My issues were rectified promptly I am now satisfied with the service.
29 August 2026
Unprompted review
Reply from Zenido
Dear Dawn,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear that you were disappointed with the quality of the dog bed. We understand how important it is for your dog to have a comfortable and supportive place to rest, especially when they are living with arthritis.
Following your feedback, we have raised a quality check with our supplier to investigate the matter further and help prevent similar concerns from occurring in the future. In the meantime, we have been in contact with you directly and are pleased that we were able to find a suitable solution together.
We sincerely hope that the solution provided meets your expectations and, most importantly, that your dog will be comfortable with the replacement bed.
Should you have any further questions or need any assistance, please feel free to contact us at info@zenido.co.uk. We will be more than happy to help.
Kind regards,
Team Zenido
Note: The customer was dissatisfied with the quality of the dog bed. As a goodwill gesture and to provide a suitable resolution, a larger size was sent to the customer free of charge. The customer was satisfied with the proposed solution, and the matter has been successfully resolved.
Dont buy from this company
Dont buy from this company , poor quaility and not as advertise i wish i could share photos . And when you want to return you have a send to china at your cost . Or they offer 20% back and you keep it . I ordered a dog bed that was meant to be orthopaedic. But padding totally flat. Rubbish
28 August 2026
Unprompted review
Reply from Zenido
Dear Sharon,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that you were not satisfied with the quality of the product you received. We understand how disappointing it can be when a product does not meet your expectations.
We would also like to clarify our returns policy. Customers are always welcome to return their order within 14 days of receiving it. However, as outlined in our returns policy, we currently do not provide prepaid or free return labels, meaning that return postage costs are the responsibility of the customer.
In the meantime, we have been in contact with you directly and are pleased that we were able to find a suitable solution together. We sincerely hope that the resolution provided has addressed your concerns to your satisfaction.
Should you have any further questions or require any assistance, please feel free to contact us at info@zenido.co.uk. We will be more than happy to help.
Kind regards,
Team Zenido
Note: The customer was dissatisfied with the quality of the dog bed, as she felt it was thinner and less padded than expected based on the product presentation. As a resolution, the customer was offered several compensation options and chose to accept 100% store credit. The store credit has been issued, and the matter has been resolved to the customer’s satisfaction.
I have just received 2 dog beds that…
I have just received 2 dog beds that state are for X L dogs. I have 2 bearded collies that will not fit on these beds! Very misleading on sizes.
I also did not realise they would take so long to come and was not aware they were from china when I purchased these.
27 August 2026
Unprompted review
Reply from Zenido
Hi Claire,
Thank you for taking the time to share your experience with us. We’re very sorry to hear that your experience with Zenido did not meet your expectations. This is certainly not the level of service we aim to provide, and we would really appreciate the opportunity to make things right.
We’re sorry to hear that the beds you received were not the correct size. Unfortunately, we’re unable to locate your order based on the information provided in your review. We kindly ask you to share your contact details with us through Trustpilot or email us at info@zenido.co.uk with your order number and a brief description of the issue.
Once we receive these details, our team will be happy to look into the situation and find a suitable solution for you.
We sincerely apologize for the inconvenience and hope we can resolve this to your satisfaction. If you have any further questions, please don’t hesitate to get in touch. We’re always happy to help.
Kind regards,
Team Zenido
Note: We have kindly asked the customer to share their email address with us or contact us directly so that we can investigate the situation and offer a suitable solution.
I ordered an extra-wide bicycle saddle…
I ordered an extra-wide bicycle saddle via the website. Instead, I was sent a standard ergonomic saddle. I sent an email stating that this was incorrect. In response, I first received a proposal to keep the saddle and pay only 50% of the price. I did not agree to this because I would then have paid for a saddle that I could not use anyway. I declined this offer again via email. Now a full refund has been proposed, and the amount has already been transferred to my account. I am now waiting for the procedure to return the incorrectly sent saddle. In any case, I am very satisfied with the quick response and the manner in which the complaint was handled.
23 August 2026
Unprompted review
Reply from Zenido
Hi Johan,
Thank you for your positive feedback! 😊 We’re glad to hear that you were satisfied with our quick response and the way we handled the issue. We appreciate your understanding and patience!
Kind regards,
Team Risora
Deception - you're shopping in China
Follow up:
They offered me another 20% if I would remove this review.
Original:
The website is designed to make you believe you're shopping in the Netherlands, you're not. You're shopping in China.
I only noticed after it took weeks to deliver and then received 45€ import duty in customs.
They offered to refund customs, but given the bad reviews here I expected low quality products and took the chance to reject it at customs, so I wouldn't have to return it on my own costs.
They claimed (without reason in my opinion) that the return shipment will be abandoned and said they could only refund me 70%. I thought that's the best I could get out of it, lesson learned.
One good thing to note: the support was responsive. But that won't change the fact that I've been deceived and lost 60€.
8 July 2026
Unprompted review
Reply from Zenido
Hi Tobias,
Thank you for taking the time to share your feedback. We're sorry to hear about the inconvenience you experienced with your order. This is not the experience we want our customers to have, and we'd like to look into what happened and help resolve the issue.
Unfortunately, we're currently unable to locate your order based on the information provided in your review. Could you please send us an email at info@zenido.co.uk with your order number and a brief explanation of what happened?
We've also sent you a request for additional information through Trustpilot. If you prefer, you can respond to this request with the email address you used when contacting us, so we can locate your previous correspondence and investigate the matter further.
Once again, we sincerely apologize for the inconvenience. We hope to get to the bottom of this and find a suitable solution for you.
Kind regards,
Team Zenido
£100 bookshelf late delivery and broken
Ordered a bookshelf for over £100. Bookshelf took over six weeks to arrive and when it did all of the parts were broken.
14 August 2026
Unprompted review
Reply from Zenido
Hi Daniel,
Thank you for taking the time to share your feedback. Customer satisfaction is very important to us, and we take your experience seriously.
We’re very sorry to hear that your product stopped working after such a short period of time. This is certainly not the quality or experience we want to provide, and we would be happy to look into this and find a suitable solution for you.
We also sincerely apologise for the delay with your order. We always do our best to ensure orders arrive within the expected timeframe, but unfortunately, some delays can occur that are outside of our control. We completely understand how frustrating this can be and apologise for the inconvenience caused.
Could you please send us an email at info@zenido.co.uk with your order number? This will allow us to review what happened and work with you to find the best possible solution.
Thank you for your patience and cooperation. We look forward to resolving this for you.
Kind regards,
Team Zenido
Zenido cannot be trusted
Zenido cannot be trusted. Goods ordered do not arrive. They constantly tell you the order is on its way but more likely it’s a lie. Do not use this platform!
UPDATE (17/8/26): I am now happy to say that this supplier has finally lived up to its money back commitment and I have now been reimbursed in full. Thank you Zenido, thank you Trust Pilot.
1 July 2026
Unprompted review
Reply from Zenido
Hi David,
Thank you for your feedback. We’re very sorry to hear that your order has been delayed, and we sincerely apologize for the inconvenience and frustration this may have caused.
We are currently in contact with our supplier to determine the exact status and location of your order. As soon as we receive further information, we will get back to you with an update.
As your order is already in transit, unfortunately, we are unable to cancel it at this stage. However, as a gesture of goodwill and to acknowledge the inconvenience caused by the delay, we have already offered you compensation.
Please rest assured that we are actively working to ensure that your order reaches you as soon as possible. In the unlikely event that your order cannot be delivered, we will of course make sure that an appropriate solution is provided.
We hope to have more information regarding the status of your order by tomorrow and will contact you as soon as we receive an update. In the meantime, we kindly ask you to keep an eye on your email.
Once again, we sincerely apologize for the delay and appreciate your patience and understanding while we work to resolve this for you.
Kind regards,
Team Zenido
Note: The customer received a full refund, so this case has been resolved to the customer’s satisfaction.
Defective mobile air cooler
I ordered a mobile air cooler which took four weeks to arrive. When it eventually arrived it was damaged. Two screw lugs on the bottom of the water tank had broken off and the tank will not hold water and the cooler is unusable. I emailed Zenido immediately after seeing the damage but didn't get a response.
Since I wrote this review I have been contacted by teh company via Trustpilot and been offered a full refund and am happy with the outcome. I am therefore modifying my review to reflect that they have now dealt with my concerns satisfactorily.
I would advise potential customers to carefully check the terms and conditions given on their website. You may not get the same rights of return that you would normally expect in UK and European countries.
5 August 2026
Unprompted review
Reply from Zenido
Hi Nick,
We’re very sorry to hear about your experience. It is certainly not normal that you did not receive any tracking updates or a response to your emails, as our customer service team normally aims to respond within 24 hours.
You should also receive automatic tracking notifications when your order is dispatched, in transit, and delivered. It is possible that some of these emails may have ended up in your spam folder, but we would still like to investigate what happened in your case.
Regarding the defective product, we would also like to clarify that customers are always entitled to a full refund when a product is confirmed to be defective. Although our official return warehouse is located in China, defective products do not need to be returned to us in order to receive a full refund.
We have requested your order details through Trustpilot so that we can locate your order, review the communication history, and determine exactly what went wrong. If the issue has not yet been resolved, we would be more than happy to make sure it is handled properly.
Kind regards,
Team Zenido
Note: The customer received a full refund, so this case has been resolved to the customer’s satisfaction.
Fast
I was unhappy with how long it took to receive the order and quality.
Zenido has kindly got in touch with me and offered me 50% refund.
Communication was fast.
16 July 2026
Unprompted review
Reply from Zenido
Dear Veronika,
We’re sorry to hear that you’re disappointed with your order. We have received relatively few complaints about the Mobile Air Cooler, and unfortunately, we were not made aware of your concerns before this review was posted.
For this reason, we’re particularly sorry to see the product described as a “scam.” The item delivered is the same Mobile Air Cooler as advertised on our website. It is designed as a compact air cooler, although it should not be unusually or unexpectedly small.
We would also like to clarify that Zenido is a registered Dutch company. However, our products are indeed shipped directly from our warehouse in China. This, together with our estimated delivery times, is clearly stated on our website so customers can review this information before placing an order.
We would be happy to look into your concerns more closely. Could you please send us a few photos of the product you received? This will allow us to verify the item and assess whether there may be an issue with your order.
Regarding the delivery time, your order unfortunately experienced a slight delay due to the exceptionally high demand for air coolers. Our standard processing time is 1–3 business days, followed by an estimated delivery time of 9–12 business days.
Please contact us at info@zenido.nl so that we can review your order personally and work with you toward an appropriate solution.
Kind regards,
Zenido Customer Service
Note: This customer posted a review directly and never contacted us by email to express her dissatisfaction. We reached out to her proactively and offered her a partial refund as a gesture of goodwill.
Placed an order 13th July
Placed an order 13th July. Its not been delivered as yet still waiting. The tracking has been changed 4 times and according to the company oh this happens. Well I think they need to read the reviews and start operating more appropriately with customers concerns as I've asked for a refund and they have not responded yet that was 4 days ago.Still on going will post when it finally arrives yeah whenever that will be reading other reviews. It's a scam!!!!!
13 July 2026
Unprompted review
Reply from Zenido
Hello Perry,
This is not a scam. We can see that your order was delivered several days ago.
Due to the exceptionally high demand for air conditioners, delays occurred in the production and shipping process. As a result, not all orders could be processed within the usual timeframe.
We sincerely apologize for the delay.
Kind regards,
Team Zenido
Really needs to be more done about it…
Really needs to be more done about these companies pretending to be from the UK. It’s an absolute scam. I would never have ordered knowing it’s from China. Sent a GLASS light shade with ABSOLUTELY NO packaging! You can guess the state of what finally turned up at my door 3 weeks later. Now I have the option of a 10% refund or nothing!!
Ignore the garbage reply from them below . Awful awful company. Needs to be stopped
30 July 2026
Unprompted review
Reply from Zenido
Hello Mr Marty,
We are not presenting ourselves as a UK-based company; we are simply active in the UK market. It is clearly stated at the bottom of our website that our company is not based in the UK. Our products are indeed shipped directly from our warehouse in China.
Of course, a glass lampshade should not be shipped without adequate protective packaging. We take your feedback seriously and will use it to improve the packaging in the future.
You also mentioned that the product did not arrive in acceptable condition. In such cases, we always offer a partial or full refund, depending on the severity of the damage.
Could you please contact us at info@zenido.nl so that we can review the issue again and find an appropriate solution?
We sincerely apologize for the inconvenience.
Kind regards,
Team Zenido
Damaged item - no response from company
UPDATE
The company has now satisfactorily resolved this issue and issued a full refund. Thank you
I ordered an air cooler on 28th June 2026. It was finally delivered on 23rd July 2026.
Immediately on opening the parcel I could hear something loose in the box. This turned out to be loose screws that had come out of the unit. In addition, there was a hole in the water tray – the piece of plastic with a screw in it was found at the bottom of the box. Clearly with a hole in the water tray the product is defective and unusable.
The next day, 24th July 2026, I emailed Zenido. I explained that the item was damaged. I sent photos of the damage as proof.
I requested a refund and a returns label. Returns should be free as the product is defective.
I have had no response.
I have tried several times telephoning, but the phone number that is given on the website does not work. 3 beeps and then cuts off.
I am extremely disappointed with your company and feel I have been scammed .
Without any further delay, please arrange a refund and send me a returns label, so I can return the item free of charge as per your returns policy for defective products.
Helena Bradley
24 July 2026
Unprompted review
Reply from Zenido
Dear Hela,
Thank you for your feedback. We're sorry to hear that you're not satisfied with your experience. Customer satisfaction is very important to us, and we would like to work with you to find a suitable solution.
After receiving your email, we offered to send you a replacement air cooler. Unfortunately, we did not receive a response. We have since contacted you again at info@zenido.co.uk with an alternative solution, and we hope you are willing to work with us to find a resolution that meets your expectations.
We look forward to hearing from you.
Kind regards,
Lisa
Customer Service Manager
Zenido
Note: The customer has confirmed that she is satisfied with the resolution. We issued a full refund for the damaged air cooler, and the customer was not required to return the defective item. The matter has now been fully resolved to the customer’s satisfaction.
Plane fraud
I bought a lounge set advertised as 100% premium cashmere and received a cheap synthetic set (55% polyester, 30% Viscose, 10% spandex). Total fraud.
29 July 2026
Unprompted review
Reply from Zenido
Dear Carmina,
Thank you for your review and for taking the time to share your feedback.
We are genuinely sorry to hear that you are disappointed with your experience with Zenido. We completely understand how frustrating this must be, and we sincerely apologise for any disappointment caused.
We regret that the tops did not meet your expectations. We understand how frustrating this can be, and we sincerely apologise for the disappointment caused.
We are sorry that your experience has resulted in a negative review. We would be grateful if you could contact us again at info@zenido.co.uk, as we would very much like the opportunity to resolve this matter to your satisfaction.
Thank you for giving us the chance to make things right. We look forward to hearing from you.
Kind regards,
Lisa
Customer Service Manager
Zenido
Note: We offered this customer a partial refund, which they immediately accepted. The case was therefore resolved to the customer’s satisfaction.
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