I purchased a coccyx cushion for my 94 year old mother who is bedridden in a care home in Gloucestershire. The cushion has not arrived and Zenido Uk have put me onto the delivery company who have sent... See more
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Like others have commented on here, the quality of the dog bed from Zenido is terrible... nothing like the photo on the website. Cheap & nasty rubbish at a premium price. I've learned a lesson... alwa... See more
Company replied
I regret not checking Trustpilot before buying from Zenido; I usually check Trustpilot before buying from companies I don't know, but I forgot to this time. I bought cashmere leggings from this... See more
Company replied
I ordered an extra-wide bicycle saddle via the website. Instead, I was sent a standard ergonomic saddle. I sent an email stating that this was incorrect. In response, I first received a proposal to ke... See more
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Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Cancellation and refund process challenged
We experienced an inaccurate product description, inaccurate and confusing process updates, refusal to accept cancellation of order despite clear evidence confirmed by Zenido that it was still in processing in China (somewhere!) which contradicts their '24 -hour cancellation'.The China return address was unverifiable, the original shipping source was unobtainable and accurate logistics info not forthcoming. Their client-paid China return policy also and cancellation policy can be challenged through Dutch consumer law, with the correct legal pressure.

Reply from Zenido
Low quality used goods sent
I am adding extra details as requested by TrustPilot:
On 18 March I received goods from Zenido that were of substantially lower quality than advertised. Also the packaging looked like it had been tampered with. I contacted Zenido an sent them pictures as evidence and received this response:
‘Hello Syeda,
Thank you for contacting us. We're truly sorry to hear that your order didn’t meet your expectations. We want to make this experience right for you while minimizing inconvenience.
Instead of going through the process of returning the item, we’d like to offer you two convenient options:
Option 1: 10% Partial Refund
• You will receive 10% of your order amount back to your original payment method. You get to keep the item – no need to ship it back or wait for return processing.
Option 2: 50% Store Credit
• Receive 50% of your original order value as store credit. Use it anytime on future purchases with us.
These options are designed to save you time, effort, and potential return shipping costs — while still acknowledging the issue and providing compensation.
Please let us know which option works best for you. If you have questions, we’re here to help.
Best regards,
Ron’
I then went on to explain that I didn’t want to keep the product as it was not as described on the website. Then I was told that I would have to send it at my own expense to China. Zenido traded as a European company, and the cost of a clock would outweigh the clock itself!
This has been ongoing and they repeatedly send the same email. I have contacted trading standards who say that they are required by consumer law to arrange for a collection and provide a full refund in the event that the product does not match its description and below the quality advertised. I believe they are using an AI to send standardised emails rather than deal with the complaints, because each time, they simple amend the percentage discount.
—————————————
I am extremely dissatisfied with my experience purchasing from Zenida and have serious concerns regarding their business practices.
The product I received was materially different from how it was presented online. The images used on their website appear highly misleading, giving the impression of a premium, well-crafted item, whereas the actual product is of significantly lower quality in terms of materials, finish, and overall appearance. This raises concerns of misrepresentation under consumer protection laws.
In addition, the company appears to present itself as a European-based brand, yet the product is manufactured and shipped from China. This lack of transparency is concerning and may mislead consumers about the origin and expected quality of the goods.
The condition of the delivery was also unacceptable. The item arrived in a damaged box that had clearly been opened and re-taped. This raises serious concerns about handling and possible tampering prior to delivery, and falls below reasonable expectations for goods supplied in satisfactory condition.
Customer service has been particularly problematic. Responses appear automated and repetitive, failing to meaningfully engage with or address the substance of my complaint. Despite clearly outlining the issues, I have received generic replies that do not resolve the matter, which suggests an absence of genuine customer support.
Furthermore, I have been informed that in order to obtain a refund, I must return the item to China at my own expense, after which it will be “inspected” before any refund is considered. The cost of returning a large item such as a clock internationally is substantial, and it is difficult not to view this requirement as a deliberate deterrent to prevent customers from exercising their right to a refund.
This approach appears inconsistent with basic consumer rights principles, particularly where goods are not as described or are not of satisfactory quality. Requiring consumers to bear excessive international return costs in such circumstances is unreasonable and unfair.
Overall, this has been a highly disappointing experience. I would strongly caution others before purchasing, given the concerns around misleading presentation, lack of transparency, poor delivery condition, and obstructive after-sales practices.‘

Reply from Zenido
Basically a pricier version of Shein, same quality
Basically a beefed up pricier version of Shein, with the same quality stuff though and a lot less choice.
So if you do want Shein quality level stuff, just get it for half of price there instead. A lot of images look like they have been "borrowed" from there. This company 100% ships from China and will take about two weeks to arrive in UK.
JUST DONT WASTE TIME AND MONEY

Reply from Zenido
Their 14 day return policy is farcical
This is a classic dropshipping scheme, and their 14 day return policy is farcical, they offer a 10% refund and let you keep it, or send it back to China on your own expense, which I'm not even sure it will result in a full refund.
I have received an item that did't match the description. Zenido's support agrees the item is not conforming. However they still refuse to issue a full refund, unless I pay for the return back to a warehouse in China, and they 'inspect it', which honestly sounds like a long shot. Every time I ask them to pay for the return, they make up some false terms and conditions. Very likely using a chatbot that's hallucinating terms and conditions.
Their support answers back on a daily basis, but they are just trying to buy time and tire you down untill you give up.
If you want a refund from this company, dont waste too much time with their support. Ron seems to be very polite and responsive but eventually he's not there to help you.
Edit: They offered partial refunds, up to 50%, but demand I delete my review first.

Reply from Zenido
Must be using less than snail mail
Must be using less than snail mail, as after 4 days, nothing has arrived and no communications from the company. They don’t deserve to be trading! Now contacted me to say that the product is out of stock and they are cancelling the order and sending a refund. Surely they could have told me this earlier.

Reply from Zenido
This product took 3 weeks to come
This product took 3 weeks to come. Clearly directly from China. Poor quality product at very high price.
Customer services was good with my return

Reply from Zenido
Great customer service from Ron.
Responsible and helpful
The product is defective, but customer service is responsible and helpful. Appreciate it!
SCAM COMPANY - AVOID!!!
Update 20/05/2026: Order tracking has not moved, I have demanded a refund and I keep gettig fobbed off by excuses. I would urge anyone to avoid this company at all costs.
UPDATE 21/04/2026: Order tracking has not moved, still 'in transit' from China. It has now been nearly 2 months since my failed first order was re-ordered. I have complained to customer service and been dealt with by Ron, we have exchanged numerous emails on different occasions, and all I am being told is: please wait. I have demanded a refund, but nothing. This company is a scam, DO NOT ORDER FROM THEM. I am seaking legal advice and I will happily pay out of my own pocket to close them down.
ORIGINAL REVIEW: I have been waiting now for 1 month for my order to arrive. The first one got sent back to China before being delivered, the second order still says 'in transit'. I have spoken twice to Ron in Customer Support and demanded a refund, but they won't do this. As such I am speaking with my lawyer regarding next steps.

Reply from Zenido
I purchased an item based on a photo…
I purchased an item based on a photo they were trying to pass off as a fluffy sturdy dog bed, but what I received was a flatter bed that doesn’t even fill in the casing it comes in. I asked for a refund since it was not used and I was not happy with the product and it doesn’t even come close to resembling the product sent to me. I was was they’d give me only 10% back of my money and that I could keep the pillow. Well I guess it wasn’t worth anything since they did not want it back. I would NEVER recommend this company to anyone.
This is a lie about 14 day refund because your company only wanted to offer me 10-% of my total cost back and I only just receive it

Reply from Zenido
Gorgeous cutlery set
Gorgeous cutlery set, looks so pretty and expensive! For a good price.
Customer service has been impeccable - a few items arrived slightly damaged and after I emailed I received instant correspondence and was then sent replacement items.
Lots of compliments on the cutlery set, would purchase here again
Complete rubbish
I've given 1 star, but really should be ZERO star. I ordered a pair of Luxury leather clogs, what arrived are nothing like the description, plastic top, not even cheap leather, hard plastic inflexible sole.
It's a shame they have to go to landfill, but burning them would create more pollution than they made in production. I'm fed up of getting Chinese rubbish after ordering items which I believe to be good quality from the description and photo.

Reply from Zenido
Item was definitely direct from China
Item was definitely direct from China! It was not as described by any means. It was made of poor quality materials and the glasses lens were ineffective.
£30 wasted!
*ps on contacting the supplier, who was most agreeable and helpful, I was given a full refund!! *

Reply from Zenido
Another cheap rip off company where…
Another cheap rip off company where returns have to be sent abroad at huge cost. You decide

Reply from Zenido
Very poor service
Very poor service. I ordered lamps 4 months ago and they have still not arrived. Now I'm told they are at our local post office with no waybill or tracking number ? seriously do not use them.

Reply from Zenido
Just bought the Aurora Globe LED…
Just bought the Aurora Globe LED ceiling light fast delivery and good quality.
Unsafe Lamp - Fire Hazard
I wish I checked here before buying. I am negative review number 174. My goodness what a bad company with shocking reviews.
Zendio is a company that operates on extremely poor morals. They sell cheap poor quality items directly from manufacturers in China. But please, don't take my word, they have over 200 reviews claiming product deficiencies & poor craftsmanship. Yet, they respond claiming everyone else is wrong & they are right.
There respondents Mark & Lisa also do not care about customer service as we can see here in their replies to reviews. Snarky, unprofessional & just humorous in a way to see a company behave so poorly. Incredibly embarrassing from a professional & ethical standpoint, such shame this company is in the Netherlands.
Companies like Zenido just want your cash. They will sell you any piece of crap just for your money. They do not care about quality or safety. This is why Zenido dropship, it's easy money for them. I dont even think they have seen most of their items as the photos on the website massively differ to what you receive. I suggest never to buy anything from these crooks. They are not professional & pray on customers who give them an opportunity. Companies like this need to cease trading & feel shame for such shoddy service. We are in 2026 & these companies still exploit consumer law & consumers for a quick buck.
I am confident mark will respond under here completely oblivious to this poor service & praise Zenido.
Please look at the reviews, there are many claiming unsafe & poorly made items along with people not receiving some stuff at all.
They have taken my cash & supplied dangerous goods, I will be contacting my bank for the refund like other reviewers suggest.

Reply from Zenido
Almost a scam
It's very hard to believe companies such as Zenido exist in our beautiful country, The Netherlands. Their website it's packed full of lies, and I strongly believe that it is in fact a Chinese company operating a .nl website. Their delivery times are not stated when placing an order and everything on the website is designed to make customers think that they are actually buying from a serious Dutch company. They dont have items in stock, everything comes directly from China and takes a very, very long time. I've paid and placed my order on the 5th of March and still didn't receive it. It's a very intelligent scam. Also, their tracking system is updating only every few days which is very unusual. Ordering from BOL.com or Ally Express is much safer with lower prices and a much faster delivery. Thumbs down for Zenido. I hope the consumer protection services will close them down.

Reply from Zenido
I do not recommend Zenido
I ordered what was described and pictured as a stained glass ornament. When it arrived it was painted metal. I contacted Zenido customer services with photos and requested to return it for a refund. They offered either a 10% partial refund or 50% store credit. When I expressed disappointment at this, the offer was increased to a 15% partial refund or 60% store credit. I accepted the partial refund and wrote a Trustpilot review. Zenido then contacted me to request that I remove or amend my review. I said I'd be happy to delete it if I received a full refund as I felt this was the only fair resolution. The best they felt they could do was give me a further partial refund. I have still only been refunded less than 50% of what I paid. I have amended this review as agreed. I will never buy from Zenido again.

Reply from Zenido
My experience with Zenido has been…
My experience with Zenido has been extremely disappointing. After waiting one and a half months, only part of my order was delivered—just a single lamp, even though I ordered several.
Throughout this time, I had to repeatedly reach out via email just to receive any updates on the status of my order, which is highly frustrating and unacceptable.
The quality of the lamp is far below expectations, even worse than comparable products from IKEA. On top of that, there is no adapter included, which means I cannot even use the lamp in the Netherlands or with European sockets.
Overall, the product feels like cheap imported goods that do not justify the price at all.
I would not recommend ordering from Zenido to anyone.

Reply from Zenido
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