YuMOVE Reviews 

85,376
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 12,622 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their effectiveness, noting significant improvements in their pets' mobility, joint health, and overall well-being. Many appreciate the high quality of the items, which often lead to positive changes in their animals' activity levels and comfort. The ordering process is described as easy and convenient, with many consumers valuing the simplicity of managing subscriptions. Furthermore, the delivery service is consistently reliable, ensuring products arrive on time. Reviewers also highlight the excellent customer service, often mentioning helpful and responsive interactions. However, some customers also noted issues with subscription management, such as products being sent too frequently or difficulty cancelling orders. A few other people also felt that certain products were not as effective for their pets, or that their animals had adverse reactions or refused to eat them due to smell.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising its effectiveness in improving pet... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its efficiency and... See more

Service

Reviewers mention positive feedback about service, consistently highlighting helpful, friendly, and efficient... See more

Quality

Customers are highly satisfied with the quality of products, with many reporting significant improvements in... See more

Order

People report positive experiences with order, highlighting the ease of ordering and managing subscriptions,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ease of ordering and changing delivery times if needed my dog is 13 and still enjoys long woodland walks , beach adventures and weekly agility classes..I’m sure her daily tablets have contributed to... See more

Rated 5 out of 5 stars

I started these using the adult tablets but my dog needed more so I upped it to the stronger tablets and they have made a huge difference. She is prone to injury as she is addicted to a tennis ball... See more

Rated 5 out of 5 stars

I contacted Yumove to see if I qualified for the top discount for our latest dog, even though I'd been a customer with our previous dog, which died in December. The lady who answered was... See more

Rated 5 out of 5 stars

It’s hard to say whether or not YuMove makes a difference as I have been giving them to my dog for years as a preventative measure. However: he is a big dog (mastiff), 10 years old with double crutiat... See more



Company details

  1. Pet Store
  2. Pet Supply Store
  3. Vitamin and Supplements Store

Written by the company

The UK's No1 Veterinary Joint Supplement Brand. On a mission to help all dogs, cats and horses live an active life, for life.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

85K reviews

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Asks customers to review

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4.7

All reviews

(85,376)

11,865 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

14 year old cocker

My cocker spaniel has been taking YuMove since she was 11 and it really made a difference. We once went on holiday and forgot to leave her tablets. When we came back she was in a lot of pain but after 3 days back on medication she was back to normal. She is nearly 15 now and is still quite healthy apart from struggling with the stairs.

15 May 2026
Rated 5 out of 5 stars

Fabulous service

I had a technical issue and it was delt with quickly and easily with no hassle and always very polite.
My dog has arthritis and since being on Yu move has not limped once. Its been like a miracle so no more horrible steroids. Ive also ordered the paste for upset tummy to take on holiday ( just incase)

30 July 2026
Unprompted review
Rated 5 out of 5 stars

My old girl was on yumove for years…

My old girl was on yumove for years until she passed. It kept her going, ensuring she didn’t suffer with too much joint stiffness. We could definitely tell when she had ran out and wasn’t taking it. I now have two move on Yumove and I wouldn’t let them be without it.
I would highly recommend this is worth a try for any dog suffering with either old age or joint problems.

5 June 2026
Rated 5 out of 5 stars

It's Yumove all the way!

Been using yumove products for a while now and think they are brilliant. Yumove joint care works wonders as does the digestive care tablets. I also order the digestive powder sachets from time to time if my dogs had an upset tummy. Try to keep them on hand just incase. Nothing else works as quickly and it isn't a struggle to get the dog to take them like some other pastes i've tried. They must taste good. Delivery is always quite quick too.Definitely recommend.

14 May 2026
Rated 1 out of 5 stars

I am not a customer but receive…

I am not a customer but receive constant e mails from them. I have tried to get them to stop but without success. I asked to speak to a human rather than a robot and this did happen but they were no more help. As far as I can see there is no way that you can unsubscribe.
anne

30 July 2026
Unprompted review
YuMOVE logo

Reply from YuMOVE

Hi there,

Thank you for taking the time to share your feedback, and we're sorry to hear about your experience.

We completely understand how frustrating it must be to receive emails when you've tried to stop them. There should be an 'unsubscribe' button at the bottom of the emails to enable you to unsubscribe moving forward.

We'd like the opportunity to investigate this further and ensure your email address is removed from our mailing list. Please contact our Customer Care team at hello@yumove.com with the email address that's receiving these messages, and we'll look into this for you.

We apologise again for the inconvenience caused and appreciate you bringing this to our attention.

Kind regards,
Ellie
YuMOVE Customer Care

Rated 4 out of 5 stars

Toby has Yumove every day and still…

Toby has Yumove every day and still runs round like a pup at 10!
Delivery service is good, but considering it’s supposed to be every 28 days I have a packet spare as seems to come more frequently!

14 June 2026
YuMOVE logo

Reply from YuMOVE

Hi Kathryn,

Thank you for your feedback.

We're delighted to hear that Toby is still running around like a pup at 10 – that's wonderful to hear.

We're also pleased that you've been happy with our delivery service. 

Regarding your subscription, we're sorry to hear you've built up a spare pack. We'd be happy to help adjust your delivery schedule so it better matches how quickly you're getting through your supply. Please get in touch with our Customer Care team at hello@yumove.com, and we'll be happy to look into this for you.

Alternatively, you can use the steps below to amend any future subscription order dates if needed:

• Log in using www.yumove.co.uk/account/login (http://www.yumove.co.uk/account/login)
• Click on 'My subscriptions' and select 'Manage' on the product you wish to move.
• You can either select 'Edit' to skip the order or click on 'Change/Pause delivery' at the bottom of the page to amend your next order date.

Thank you again for your support, and we hope Toby continues enjoying his YuMOVE for many years to come!

Kind regards,
Ellie
YuMOVE Customer Care

Rated 4 out of 5 stars

Arrived on time

17 July 2026
YuMOVE logo

Reply from YuMOVE

Hi there, 

Thank you for taking the time to leave us a review! 

We're pleased to hear your order arrived on time. We appreciate your 4-star rating and hope to provide you with a 5-star experience next time. 

If there's anything we could do better, we'd love to hear your feedback! Feel free to reach out to our Customer Care team at hello@yumove.com, and we'd be happy to help.

Kind regards,
Ellie
YuMOVE Customer Care

Rated 5 out of 5 stars

In my experience one of the best on the market

This is a brilliant company to do business with
Your order arrives in a few days, I subscribe to them and every month never fails where I have options and it is so easy to cancel suspend or accept my order
In my experience I cannot recommend Yumove joint supplement enough it helps in a big way
I have been a customer for a few years now superb service and customer service A1

16 July 2026
Rated 5 out of 5 stars

Your understanding regarding the need…

Your understanding regarding the need to cancel my purchases due to the loss of my dog.
Your card of condolence and thoughtful gift of forget me not seeds brought me such comfort.
For such a large company to take the time and effort renewed my faith in human nature.

16 July 2026
Rated 4 out of 5 stars

You do what you are meant to do

You do what you are meant to do - ie deliver the right products on time

14 May 2026
YuMOVE logo

Reply from YuMOVE

Hi Kate,

Thank you for your feedback.

We're really pleased to hear that you've found us reliable and that we're delivering the right products on time. 

We truly appreciate your support, and we'll keep working hard to provide the great service you expect. Thank you for choosing YuMOVE!

Kind regards,
Ellie
YuMOVE Customer Care

Rated 5 out of 5 stars

Lack of Product Information

Ordering/delivery was fine- but an algorithm on the Yumove website advised on the product best for my dog. From my perspective this was an uninformed choice - there is not enough information on the website regarding the different Yumove products for me to come to my own conclusions I also noted that the product Yumove algorithm selected was the ‘plus’ product which is exclusively available only through the Yumove website. I’m left feeling cynical and remain uninformed.

18 June 2026
Rated 5 out of 5 stars

Our dog benefitted from Yumove…

Our dog benefitted from Yumove throughout his more senior years. They were kind and understanding when an order arrived shortly after he died unexpectedly and they refunded it. Thank you for helping our beloved dog to enjoy his life more after his joints became painful.

28 June 2026

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