After 20 minutes I got an answer, lucky me it was Naz. He sorted my Direct Debit account change and email address change swiftly, efficiently and charmingly. 1* taken off as all previous emails and... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The agent I spoke to took responsibility to get the situation fixed for us. This has been something we have been trying to deal with for years with EDF and we switched to YU and the 1st impression of... See more
Company replied
I phoned the contact centre and spoke to Ben after the usual messages and security checks. He spoke good english and understood my issue and could answer other queries I had while I had a good knowled... See more
Company replied
Mark Aston from YU Energy was amazing. It looked like the installation wouldn’t go ahead but he arranged for Scottish Power to come round that day and sort some supplier issues out he could then insta... See more
Company replied
Company details
- Electric Utility Company
- Energy Equipment and Solutions
- Energy Supplier
- Green Energy Supplier
- Water Utility Company
Written by the company
Calling all business owners and entrepreneurs Are you looking for a business energy and water supplier that can save you time and money? We are Yü Energy. We’re here to make your life easier with simpler business utilities so you can focus on running your company because let’s face it, no-one wants to spend hours hunting down the best energy or water deal. Our multi-utility offer, simple fixed price plans and personal customer service are all in place to make life easier for you. And we’re delighted to offer 100% green, renewable energy.. We are a well-established business energy and water supplier, powering thousands of businesses across a wide range of sectors throughout the UK. From small manufacturing and retail outlets through to world famous sports stadiums such as Trent Bridge Cricket Ground and Bolton Wanderers Football Club. We also offer 100% clean energy, smart meters, electric vehicle charge points and commercial meter installations. We’re constantly looking for more ways to make life easier for businesses so stay tuned for our latest exciting developments. We work with you to find the right utility solutions for you and your business. With a speedy service, competitive prices and dedicated, UK-based relationship managers what’s not to love?
Contact info
Horizon Place, Mellors Way, NG8 6PY, Nottingham, United Kingdom
- 0115 9758 258
- reviews@yuenergy.co.uk
- yuenergy.co.uk
3.7
Average
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 10% of negative reviews
Typically replies within 1 week
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false charges fake bills destroys…
false charges fake bills destroys peoples buisneses , must be closed soon
30 June 2026
Unprompted review
Reply from Yü Energy
Hi Kariya,
We're sorry to hear you're unhappy with your experience.
We certainly don't want any customer to feel this way. If you believe there are any inaccuracies with your account, we'd welcome the opportunity to investigate and put things right where necessary.
To help avoid additional charges, we encourage customers to make payments by the due date wherever possible. Setting up a Direct Debit can also help keep payments on track.
If you'd like us to review your account, please reply to the request of additional information and we'll be happy to investigate further.
Kind regards,
Yü Energy Customer Services
I would strongly advise anyone considering Yü Energy to think twice.
After selling my convenience store, I informed Yü Energy of the change in ownership, supplied the solicitor's completion letter, provided handover meter readings, and even paid my final March invoice in full. I worked with the new owner so that the March bill was settled correctly, with them contributing their share directly to me.
Despite having all of this information, Yü Energy continued to bill me after I was no longer responsible for the premises. To make matters worse, they also billed the new owner for the same overlapping period, effectively creating duplicate charges for the same electricity supply.
I have made payments totalling £2,664.21, all of which are clearly visible on both my bank statements and Yü Energy's own online portal. Despite this, I later received another "final bill" followed by a Notice of Further Action, threatening debt collectors, County Court proceedings and enforcement action.
Sending debt recovery notices while a genuine billing dispute is outstanding and after being provided with documentary evidence of the sale is completely unacceptable.
I've now had to spend countless hours gathering evidence, writing formal complaints and disputing invoices that should never have been issued in the first place. This has caused significant stress and unnecessary inconvenience.
I'm happy to pay what I genuinely owe, and throughout my time as a customer I always settled my bills. What I won't accept is being pursued for charges after I had sold the business, particularly when Yü Energy had already been informed of the ownership transfer.
I sincerely hope Yü Energy resolves this matter quickly, but based on my experience, their handling of account transfers and billing disputes has been extremely disappointing.
Avoid if you value accurate billing and responsive customer service.
2 July 2026
Unprompted review
Reply from Yü Energy
Hi Kirsten,
Thank you for your review.
We're delighted to hear Lily was able to help. We'll be sure to pass on your kind feedback to Lily.
Kind regards,
Yü Energy Customer Services
Disgusting attitude and service!
Disgusting attitude from their customer service team!
Stuck up and not willing to help, they also advised they would get back to me on multiple occasions of which I never received a call back.
YuEnergy charged my small business premises over £1,000 a month for electricity! Absolutely ridiculous!!
£27.50 per day standing charge... WHAT!?!?!
We brought the Energy Ombudsman onboard to resolve the issue. Then we swapped to a new electric supplier... £150 a month including all charges. The standing charge is now a few pence per day.
Even the bay lifts which YuEnergy sent around to my shop were concerned about the high charges, they couldn't believe it! Management told them to continue forced entry!! A JOKE
CON ARTISTS! Do not use this company, you will regret it!
1 June 2026
Unprompted review
Reply from Yü Energy
Hi Diego,
We're sorry to hear you're unhappy with your experience.
Having reviewed your account, we can see that your supply was on deemed rates rather than a fixed contract. Deemed rates apply where a customer is supplied without agreeing a contracted tariff and can differ significantly from contracted prices, particularly for half-hourly metered supplies.
Setting up a Direct Debit is also a huge help for customers to ensure payments are made on time and reduce the risk of additional charges.
We are pleased to hear you have set up a contract and your bills are now more manageble moving forward. We wish you and your business all the best for the future.
Kind regards,
Yü Energy Customer Services
Had a chat with Bobbie Anderson…
Had a chat with Bobbie Anderson regarding a Smart meter Installation. Very helpful, courteous and friendly. Thank you for sorting it out.
2 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your review Trevor.
We're delighted to hear Bobbie Anderson was able to help with your smart meter installation. Helpful, courteous and friendly is a winning combination, and we're pleased everything was sorted for you.
We'll be sure to pass on your kind feedback to Bobbie.
Kind regards,
Yü Energy Customer Services
Engineer was friendly left no mess.
2 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your review Paul.
We're delighted to hear our engineer was friendly and left everything clean and tidy. Great service with no mess to clean up afterwards - that's exactly the service our cusotmers come to expect.
Kind regards,
Yü Energy Customer Services
Reply from Yü Energy
Hi,
Thank you for your review James.
We're delighted to hear you received fantastic service. Short, simple, and five-star worthy...we couldn't ask for more!
Kind regards,
Yü Energy Customer Services
Reply from Yü Energy
Hi Mayuran,
Thank you for your review.
We're delighted to hear you received good service. Short and sweet - we appreciate that!
Kind regards,
Yü Energy Customer Services
Thanks to Homa good service
Thanks to Homa good service
And she is very friendly and helpful.
1 July 2026
Unprompted review
Reply from Yü Energy
Hi Hawar,
Welcome to Yü Energy!
We're delighted to hear Homa provided such great service and made a positive impression with her friendly and helpful approach.
We'll be sure to pass on your kind feedback to Homa, thank you for taking the time to review your experience.
Kind regards,
Yü Energy Customer Services
Very helpful.
Ethan guided me through what I needed to do and was very friendly and profesional.
25 June 2026
Unprompted review
Reply from Yü Energy
Hi Terry,
Welcome Yü Energy and thank you for your review.
We're delighted to hear Ethan was friendly, professional, and guided you through everything you needed. Making the process simple is exactly what we aim for!
We'll be sure to pass on your kind feedback to Ethan.
Kind regards,
Yü Energy Customer Services
Great work done by Homa in COT department
Great work done by Homa in COT department. She done the work very professional also she is very friendly. Great working with her.
Thank You Homa
20 June 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your wonderful review Robert.
We're delighted to hear Homa made your Change of Tenancy experience such a positive one. Professional, friendly, and great to work with...we'd say that's a winning combination!
We'll be sure to pass your kind words on to Homa. Thank you again for taking the time to share your feedback.
Kind regards,
Yü Energy Customer Services
Moez was absolutely delightful
Moez was absolutely delightful, polite and professional he was very helpful and communicated his progress clearly
1 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your fantastic review.
We're delighted to hear Moez was polite, professional and kept you updated every step of the way. Great communication, a great attitude, and a great installation... Moez doesn't know how to do anything by halves!
We'll be sure to pass on your kind words on.
Kind regards,
Yü Energy Customer Services
This man was an absolute gentleman and…
This man was an absolute gentleman and lovely person ,who tried hard to fix the ongoing problem with the meter .
Eventually proved very difficult and seems not meter but an App that is associated with it but faulty.
30 June 2026
Unprompted review
Reply from Yü Energy
Hi James,
Thank you for taking the time to leave a review.
We're delighted to hear our engineer made such a positive impression and did everything possible to resolve the issue. While it wasn't the meter itself causing the problem, we're pleased they took the time to investigate thoroughly and identify that the issue appears to be with the associated app.
We'll be sure to pass on your kind words, they'll be greatly appreciated.
Kind regards,
Yü Energy Customer Services
Charlie was very helpful and sorted out…
Charlie was very helpful and sorted out setting up account and booking smart meter installation. Very pleasant and a sense of humour!
1 July 2026
Unprompted review
Reply from Yü Energy
Hi,
We really apreciate your review Rodney.
We're delighted to hear Charlie made setting up your account and booking your smart meter installation so straightforward. A job well done, a pleasant manner, and a sense of humour - sounds like Charlie brought the full package!
We'll be sure to pass on your kind feedback.
Kind regards,
Yü Energy Customer Services
Thanks Russel and Isabella
Overall Yu Energy took a long time to resolve my billing issue, however I want to give 5 stars to Russel who when he got on the case resolved it quickly and to our satisfaction. Isabella was also very helpful and I would like ot thank her for getting Russel involved and starting the process of resolution.
1 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for taking the time to leave a review Tim.
We're sorry your billing issue took longer to resolve than it should have, but we're delighted to hear Russell was able to get everything sorted quickly once he became involved.
We're also pleased Isabella helped get the ball rolling and ensured your case reached the right person. Teamwork really does make the dream work!
We'll be sure to pass your kind feedback on to both Russell and Isabella.
Kind regards,
Yü Energy Customer Services
Great service
Great service. I recently called regarding an issue. I was speaking with Homa and she helped me resolve my issue as quick as she could. Very happy with the service.
1 July 2026
Unprompted review
Reply from Yü Energy
Hi Alan,
Thank you for your review.
We're delighted to hear Homa was able to resolve your issue quickly and provide such great service. Fast solutions and happy customers, that's exactly what we like to hear!
We'll be sure to pass on your kind feedback to Homa.
Kind regards,
Yü Energy Customer Services
Reply from Yü Energy
Hi Jordan,
Thank you for your review.
We're delighted to hear our engineer was friendly, professional and completed the work so quickly. It's even nicer when great service comes with a smile!
We'll be sure to pass on your kind feedback.
Kind regards,
Yü Energy Customer Services
Amanda went above and beyond fitting…
Amanda went above and beyond fitting our meter, and restored power to us before we expected, despite the install being less than straight forwards!
1 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your fantastic review.
We're delighted to hear Amanda went above and beyond during your smart meter installation. Getting the power back on ahead of schedule despite a challenging installation is no small feat!
We'll be sure to pass on your kind words to Amanda, feedback like this really brightens our engineers' day.
Kind regards,
Yü Energy Customer Services
Easy online chat to change direct debit…
Easy online chat to change direct debit on energy accounts - Leyla was very helpful and efficient.
1 July 2026
Reply from Yü Energy
Hi Julie,
Thank you for your review.
We're delighted to hear changing your Direct Debit was quick and easy, and that Leyla was so helpful and efficient. That's exactly how online chat should work!
We'll be sure to pass on your kind feedback to Leyla.
Kind regards,
Yü Energy Customer Services
Not the Easiest Company to Deal With
The service I received from Mariam O was excellent. However, we have not found YuEnergy the easiest to deal with. To explain, I was Treasurer of a St Andrew's Church in Co. Durham. Over time it became clear that other St Andrew's churches around the country were being added to the same account, and it wasn’t easy to get YuEnergy to resolve this, if they ever did. This even led to a phone call from a fellow Treasurer in Hampshire on Boxing Day asking why we were on the same account and apologising that he had changed the password! He had obtained my contact details from our shared account, which isn't great for security.
1 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for taking the time to leave a review Nigel.
We're delighted to hear Mariam O provided you with excellent service and made a positive impression.
We're sorry to hear about the issues you experienced with your account. We appreciate how concerning it must have be for your account to be affected in this way. That is certainly not the experience we want for our customers. We would like to investigate further.
In the mean time, we'll ensure your feedback is shared with the relevant teams so we can continue to improve our processes, and we'll also pass your kind comments on to Mariam.
Kind regards,
Yü Energy Customer Services
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