After 20 minutes I got an answer, lucky me it was Naz. He sorted my Direct Debit account change and email address change swiftly, efficiently and charmingly. 1* taken off as all previous emails and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The agent I spoke to took responsibility to get the situation fixed for us. This has been something we have been trying to deal with for years with EDF and we switched to YU and the 1st impression of... See more
Company replied
I phoned the contact centre and spoke to Ben after the usual messages and security checks. He spoke good english and understood my issue and could answer other queries I had while I had a good knowled... See more
Company replied
Mark Aston from YU Energy was amazing. It looked like the installation wouldn’t go ahead but he arranged for Scottish Power to come round that day and sort some supplier issues out he could then insta... See more
Company replied
Company details
- Electric Utility Company
- Energy Equipment and Solutions
- Energy Supplier
- Green Energy Supplier
- Water Utility Company
Written by the company
Calling all business owners and entrepreneurs Are you looking for a business energy and water supplier that can save you time and money? We are Yü Energy. We’re here to make your life easier with simpler business utilities so you can focus on running your company because let’s face it, no-one wants to spend hours hunting down the best energy or water deal. Our multi-utility offer, simple fixed price plans and personal customer service are all in place to make life easier for you. And we’re delighted to offer 100% green, renewable energy.. We are a well-established business energy and water supplier, powering thousands of businesses across a wide range of sectors throughout the UK. From small manufacturing and retail outlets through to world famous sports stadiums such as Trent Bridge Cricket Ground and Bolton Wanderers Football Club. We also offer 100% clean energy, smart meters, electric vehicle charge points and commercial meter installations. We’re constantly looking for more ways to make life easier for businesses so stay tuned for our latest exciting developments. We work with you to find the right utility solutions for you and your business. With a speedy service, competitive prices and dedicated, UK-based relationship managers what’s not to love?
Contact info
Horizon Place, Mellors Way, NG8 6PY, Nottingham, United Kingdom
- 0115 9758 258
- reviews@yuenergy.co.uk
- yuenergy.co.uk
3.7
Average
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 10% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Michal was on time very professional at…
Michal was on time very professional at his job.
Glad to see a positive guys turn up happy to help with no job to big to small attitude.
Please thank Michal from us.
6 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your fantastic review.
We're delighted to hear Michal was punctual, professional and brought such a positive attitude to the job. No job too big, no job too small - exactly the kind of service we're proud to deliver.
It will be our absolute pleasure to pass on your thanks to Michal. Feedback like this really makes a difference.
Kind regards,
Yü Energy Customer Services
Homa was very helpful and polite during…
Homa was very helpful and polite during this case and very positive to solve the problem.
6 July 2026
Unprompted review
Reply from Yü Energy
Hi Kuan,
Thank you for your review.
We're delighted to hear Homa was so helpful, polite and positive while helping to resolve your issue. A positive attitude goes a long way, and we're pleased she made such a great impression.
We'll be sure to pass on your kind feedback to Homa.
Kind regards,
Yü Energy Customer Services
Threatening, stressful and untruthful, fees added
Edit - while its a nice reply I'm still at a loss how somebody can inform you they aren't at a business anymore for you to then send letters to a unused address and send a debt recovery team out to said address and then bill us. I appreciate what your saying but we cannot action something we had no idea was happening. Especially while my wife is in and out of hospital. The 192 pound is just a slap in the face and something we will have to ring and organise paying off from her hospital bed, another unexpected cost that's made a hard time that little bit harder.
Wife left her business, informed you energy. Turns out there "estimated usage" was out by about 60 percent so ended up with a 280 pound bill with the usual pay now threatening letter (which of course my wife not being at her business which she no longer rented the building didn't get these) when she found out she rang up, paid 160 and agreed a payment plan for the remaining money. This was on the 19th June, checks today and gets informed she now owes another 220 because they've added 192 pound because that's the cost of sending out a debt recovery team. This was on the 22nd, 3 days only after agreeing the payment plan with her and saying any debt collection letters to ignore them as she's agreed the plan.
She's due to have twins this month, the constant stress of this has caused her absolute untold anguish.
Thanks yu energy, I CANNOT STRESS ENOUGH HOW BAD THIS COMPANY IS
5 July 2026
Unprompted review
Reply from Yü Energy
Hi,
We're very sorry to hear about your experience, and we're especially sorry to hear about the stress this has caused at such an important time for your family.
Having reviewed your account, we can see that you have been billed on estimated meter readings for around two years and not recieved any Meter reads from you until your very last bill. We regularly encourage and remind customers to submit up-to-date meter readings monthly as this helps ensure bills remain as accurate as possible, especially for final billing.
We've also reviewed the additional charge. This relates to a visit that took place before the payment plan was agreed. Once the payment arrangement was put in place, you were correctly advised to ignore any further debt recovery correspondence relating to that action.
We appreciate this has been a difficult experience, and we're sorry for any stress or inconvenience caused. We also wanted to wish you and your family all the very best for the exciting arrival of your twins, and we hope everything goes smoothly over the coming weeks.
If there's anything further you'd like us to review, please get in touch and we'll be happy to help.
Kind regards,
Yü Energy Customer Services
Customer service is completely rubbish
Customer service is completely rubbish. Don’t contact you when they say they are going to. Take unauthorised mid month payments and also cut off the electricity with no reason.
If I could give a 0 star I would.
Avoid avoid avoid.
Customer service adviser Ash spoken to her manager who confirm that there had no idea why the electricity was switched off. Account was in credit of £90 and I open a complaint ref 00744259 and was told it would be looked into and resolved with 7-10 working days that was on 10/6/26. As stated avoid.
10 June 2026
Unprompted review
Reply from Yü Energy
Hi,
We're sorry to hear you're unhappy with your experience.
We take feedback like this very seriously. We would never disconnect a customer's supply without a valid reason and following the appropriate process.
If you're experiencing difficulties making payments or believe there has been an error on your account, please reply to our information request so we can investigate and work with you to find a resolution. We're here to help and would welcome the opportunity to review your concerns.
Kind regards,
Yü Energy Customer Services
Ash was very helpful and sorted my…
Ash was very helpful and sorted my missing April bill and issues I was having logging into my account.
3 July 2026
Unprompted review
Reply from Yü Energy
Hi Richard,
Thank you for your review.
We're delighted to hear Ash was able to help locate your missing April bill.
We'll be sure to pass on your kind feedback to Ash.
Kind regards,
Yü Energy Customer Services
Fantastic service from Sam Cheetham
Fantastic service from Sam Cheetham! Didn’t think the job could be done but went out of his way to complete it. A real asset to yü
3 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your fantastic review.
We're delighted to hear Sam Cheetham went above and beyond to get the job done. When some see a challenge - Sam sees a checklist!
We'll be sure to pass on your kind words. Being called "a real asset" is praise of the highest order, and we're sure it'll make his day.
Kind regards,
Yü Energy Customer Services
Had a complicated set of circumstances…
Had a complicated set of circumstances to deal with. Long on hold times, but when I finally got through, very helpful and courteous service from Ethan.
3 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for taking the time to leave a review.
We're sorry you experienced a longer wait than expected, Billing period is our busiest time, but we're delighted to hear Ethan provided such helpful and courteous service once you got through.
Complicated situations deserve the right support, and we're pleased Ethan was able to help get everything moving in the right direction.
We'll be sure to pass on your kind feedback on, he'll be over the moon.
Kind regards,
Yü Energy Customer Services
Moez our engineer was very helpful and…
Moez our engineer was very helpful and informative.
New meter was fitted in a timely manner and shown to be working.
Thank you
3 July 2026
Unprompted review
Reply from Yü Energy
Hi Charlene,
Thank you for your review.
We're delighted to hear Moez was so helpful and informative throughout your smart meter installation. It's great to know everything was fitted efficiently and that he took the time to ensure it was up and running before leaving.
We'll be sure to pass on your kind feedback to Moez.
Kind regards,
Yü Energy Customer Services
I called YU EExtremely disappointing and unprofessional customer service.nergy three times today…
I called YU Energy three times today regarding our charity. On the first two occasions, my call was answered and then immediately disconnected without any explanation. I called back thinking it was a technical issue, but the same thing happened again.
On my third attempt, I was trying to trace a quote that one of the representative's colleagues had already sent us earlier this week. When I was asked to spell the name of our organisation, the representative struggled to understand it. Instead of asking me to repeat it, confirming it by email, or trying any other way to help, the call was ended once again.
As a charity looking for an energy supplier, we expected a basic level of professionalism and courtesy. Instead, we were repeatedly disconnected and never given the opportunity to discuss our enquiry or receive any assistance.
This is, without doubt, one of the worst customer service experiences I have had. If this is how prospective customers are treated before they even become clients, it does not inspire confidence in the level of service they would receive afterwards.
3 July 2026
Unprompted review
Reply from Yü Energy
Hi Michela,
Thank you for your wonderful review.
It's great to hear Leyla made such a positive impression. Being helpful is one thing, but taking the time to truly understand a customer's situation is what makes great service.
We'll make sure your kind words are shared with Leyla, they will certainly make her smile.
Kind regards,
Yü Energy Customer Services
Great communication from Dave
Great communication from Dave. Arrived on time and got the job sorted. Power was off for the minimal time and work carried out is tidy. Very happy.
3 July 2026
Unprompted review
Reply from Yü Energy
Hi Andrew,
Thank you for your fantastic review.
We're delighted to hear Dave kept you informed, arrived on time and completed the work with minimal disruption. Getting the power back on quickly while leaving everything neat and tidy is top notch in our book
We'll be sure to pass on your kind words to Dave—they'll certainly make his day.
Yoliswa was very professional and non…
Yoliswa was very professional and non judgemental. She listened to my query carefully and helped me step by step to resolve my issue. Thank you Yoliswa.
3 July 2026
Unprompted review
Reply from Yü Energy
Hi Elvio,
Thank you for your wonderful review.
We're delighted to hear Yoliswa took the time to listen, guided you through everything step by step, and made you feel supported throughout. Professionalism and empathy are a powerful combination, and we're so pleased she made such a positive difference.
We'll be sure to pass on your kind words to Yoliswa.
Kind regards,
Yü Energy Customer Services
Shahista Solved the issues with the…
Shahista Solved the issues with the patience and clearly.
3 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your review.
We're delighted to hear Shahista resolved your issue with patience and clear communication. Taking the time to make things easy to understand is exactly the service we aim to provide.
We'll be sure to pass on your kind feedback to Shahista.
Kind regards,
Yü Energy Customer Services
Homa was very helpful and efficient
Homa was very helpful and efficient, She resolved the matter very quick,.
3 July 2026
Unprompted review
Reply from Yü Energy
Hi Sazzad,
Thank you for your review.
We're delighted to hear Homa was so helpful and efficient, and that she resolved your issue so quickly. Fast, friendly service is what we like to hear.
We'll be sure to pass on your kind feedback to Homa.
Kind regards,
Yü Energy Customer Services
I was quite stressed as I inherited a…
I was quite stressed as I inherited a pay as you go meter which cut my power unexpectedly. Wanting immediate action and a transfer to monthly auto bank pmnt. Adethu dealt with me well.
1 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for taking the time to give us your feedback.
We're sorry to hear about the stressful situation you experienced, but we're delighted to hear Adetutu was able to support you when you needed it most. Taking the time to understand your situation and help you move forward is exactly the level of service we strive to provide.
We'll be sure to pass on your kind feedback to Adetutu.
Kind regards,
Yü Energy Customer Services
Professionalism to a T
Professionalism, work ethic and brilliant support, had a great experience with Andrew and his knowledge allowed me to understand what he was doing to get the metres changed. Highly recommend Andrew and his company as a whole
3 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your fantastic review Daniel.
We're delighted to hear Andrew's professionalism, work ethic and expertise made such a positive impression. Taking the time to explain the process and keep you informed is all part of delivering a great customer experience.
It will be our absolute pleasure to pass on your kind words. Thank you also for recommending both Andrew and Yü Energy—it really means a lot to us.
Kind regards,
Yü Energy Customer Services
Mows has worked on installation of…
Mows has worked on installation of three
smart meters. There was considerable amount configuration of the cables
I have found him to be very meticulous with
the work considering has has been till
late night to get the job done
2 July 2026
Unprompted review
Reply from Yü Energy
Hi Haren,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear Moez dedication and attention to detail made such a positive impression. Installing three smart meters and taking the time to ensure everything was configured correctly is no small task, and it's great to hear he stayed until the job was completed properly.
We'll be sure to pass on your kind feedback to Moez, it's always appreciated.
Kind regards,
Yü Energy Customer Services
I rang about my meter reading and ask…
I rang about my meter reading and ask him if he take my meter reading noumber which he did it gentel man call mr ben very helpfull frindly he sought straight away and bring my bill up to date which i am very thankfull
2 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your feedback Mohammed.
We're delighted to hear Ben was able to help with your meter reading and get your bill up to date. He is a bit of a Hero around these parts.
We'll be sure to pass on your kind feedback to him and thank you for taking the time to review.
Kind regards,
Yü Energy Customer Services
Great service
Ishra was very helpful & responsive to my query using the online help.
2 July 2026
Unprompted review
Reply from Yü Energy
Hi Ann,
We really appreciate your feedback.
We're delighted to hear Ishra was so helpful and responsive through our online chat. As one of the newest members of our team, feedback like this is a fantastic start, and we'll be sure to pass on your kind words.
Kind regards,
Yü Energy Customer Services
Reply from Yü Energy
Hi Lin,
Thank you for your review.
We're delighted to hear Homa's friendly approach made such a positive impression. Sometimes a warm, friendly service makes all the difference!
We'll be sure to pass on your kind feedback to Homa.
Kind regards,
Yü Energy Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.