Yorkshire Gas and Power Reviews 3,533

So Gary Siritzky was amazing really quick and helpful didnt take long to get resolved. really impressed and restored my faith in the company today

Very helpful person on the phone, Gary Siritzky

Appalling service and incompetence, to such an extent that I am about to take them to the small claims court. I have four accounts with them and sometimes money is taken by direct debit and then chase me for non payment. Direct debits appear to be internally cancelled. They then levy a charge of £120pm on the accounts. Completely ignore GDPR - I am hounded for money they have received or failed to collect.

I have sent them dozens of emails and fielded numerous calls and nobody has taken ownership of progressing the problems or even taking them one step forward. Such a huge waste of time and energy.

I rue the day I ever joined them. I look forward to publicly shaming them in the county court.

Had nothing but trouble from day one . Still on going.
Put there price up on a fixed contract. Overcharging , Using the old excuses." That person dose not work here anymore"
Stuck with them till 2028.
PLEASE RELEASE ME LET ME GO

Great and efficient customer service from Aimee Baldwin

Very helpful lady on the phone. Great service !

Quick and efficient

Very helpful and assisted and answered my query professionally.

Although we were dealing with a problem, it was sorted quickly and efficiently. Everybody that I spoke to were polite and seemed determined to get to the bottom of the problem.

Sales team Cerys on the phone answered all my questions. I had to hang up to take another call. I called back, Cerys never skipped a beat. She asked me question, then took care of my contract.

I have had issues with YPG from the start of my contract. Lack of empathy to sort out my wrong bills and then constant daily emails bombarding me with threatening action.
Then i spoke to Gary, he spent time listening to me and checking what i said and confirmed YPG had got it wrong. He explained what he would do to put it right. He explained the portal and when and how to submit my readings so i receive accurate bills in the future.
Thanks to him!

I was so stressed out at the beginning when I was registering my beauty salon for energy supply for first time but whole process was well explained by Cerys. Really appreciate her entire help. Thank you so much and keep up the good work!

Hello. I'm writing to learn how YGP calculates electricity consumption, and because no one seems interested or helpful. My question is: when I signed the contract, my electricity meter showed 31,187 kW, but now it shows 74,161 kW, and I've used a total of 43,374 kW. The daily reading is 0.33p per kW, and the contract states my bill should be £12,352.62. I've already paid £17,700, and they're still saying I owe £7,100. In total, they want to take £24,800 from me. Please, everyone, pay attention to your bill.

The absolute worst decision we ever made for our small family run business was getting tied up with YGP. We’ve had nothing but problems from day one. The stress and anxiety it has caused us is off the scale. Our dream has been ruined by this company and we were unable to enjoy our dream coming true by starting our own business due to the way we’ve been billed and it’s been dealt with. I’ve literally just got off the phone with the customs services (based in South Africa not Leeds like they’d have you believe). First of all, we were billed over £500 per month for gas and electricity for 6 months (because they said that was a reasonable estimate) 2 of those months we weren’t even in the property yet.
We opened a case with the energy ombudsman who sort of sided with us in the end ( YGP had to send us a letter saying sorry and give us £125 🤦) and this week we have a bill for £67 for gas and then 5 days later ANOTHER bill for gas for £507. I provided a meter reading when asked to by the way.
I told the operator that this was obviously crazy and way too high and he stated that it’s even higher than their estimate based on the readings provided and that the only thing I can do is get an engineer to look at it. 😡. We just want to pay normal bills for our little consumption. It’s a beauty salon with one employee. We barely use any gas. For example the previous tenant ran an artisan bakery from the property and paid under £200 per month for both gas and electricity. Obviously with a much better company. They won’t let us leave our contract so we’re stuck with them for another 2 and a half years. They won’t acknowledge that it’s clearly incorrect so we’re at a loss as of what to do. They said they had temporarily lost communication with our meter. How convenient that the one who has to suffer for a companies incompetence is the customer. Great job YGP. Nice little scheme you’ve got going here. 😡

Edit: To Lina at YGP. How do I go about providing you with that information?

I am extremely dissatisfied with the level of service I have received. Your company has refused to provide access to a complaints team while simultaneously allowing an account to be opened in my name without my knowledge or consent, and with inaccurate information. This appears to have resulted from your mishandling of my tenant’s account when they attempted to switch back to their previous provider. Such conduct is unacceptable and falls far below the standards expected, particularly when compared to providers such as Octopus Energy.

A new gas meter was installed five weeks ago and is not working. Despite repeated calls and numerous attempts to get this resolved, I have been given no clear answers, no accountability, and—most concerning—no timeline for a fix.

As a direct result of your failure to provide a functioning service, I have been forced to delay opening my business. This has led to ongoing financial losses, disruption to operations, and unnecessary stress.

It is unacceptable that a business customer can be left in this position for over a month without resolution. The lack of urgency and communication is extremely  concerning

The advisor I was dealing with was so obliging and handled my queries very professional. He made me feel I was not a nuisance taking up his precious time and was an excellent advisor for your company.

I’ve had a very frustrating experience with YGP while trying to close my account after moving. Despite providing confirmation from solicitors that the property has been sold and that my parents have moved into a care home, this evidence has not been accepted.

The telephone service is extremely unhelpful, with limited options, and although their hours state they are open until 6pm, I’ve repeatedly found the lines closed when calling shortly after 5pm. On top of that, I’m not receiving monthly invoice emails, even though the property has been unoccupied since early March.

It really shouldn’t be this difficult to close an account. Overall, a very disappointing and stressful experience.