After 20 minutes I got an answer, lucky me it was Naz. He sorted my Direct Debit account change and email address change swiftly, efficiently and charmingly. 1* taken off as all previous emails and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The agent I spoke to took responsibility to get the situation fixed for us. This has been something we have been trying to deal with for years with EDF and we switched to YU and the 1st impression of... See more
Company replied
I phoned the contact centre and spoke to Ben after the usual messages and security checks. He spoke good english and understood my issue and could answer other queries I had while I had a good knowled... See more
Company replied
Mark Aston from YU Energy was amazing. It looked like the installation wouldn’t go ahead but he arranged for Scottish Power to come round that day and sort some supplier issues out he could then insta... See more
Company replied
Company details
- Electric Utility Company
- Energy Equipment and Solutions
- Energy Supplier
- Green Energy Supplier
- Water Utility Company
Written by the company
Calling all business owners and entrepreneurs Are you looking for a business energy and water supplier that can save you time and money? We are Yü Energy. We’re here to make your life easier with simpler business utilities so you can focus on running your company because let’s face it, no-one wants to spend hours hunting down the best energy or water deal. Our multi-utility offer, simple fixed price plans and personal customer service are all in place to make life easier for you. And we’re delighted to offer 100% green, renewable energy.. We are a well-established business energy and water supplier, powering thousands of businesses across a wide range of sectors throughout the UK. From small manufacturing and retail outlets through to world famous sports stadiums such as Trent Bridge Cricket Ground and Bolton Wanderers Football Club. We also offer 100% clean energy, smart meters, electric vehicle charge points and commercial meter installations. We’re constantly looking for more ways to make life easier for businesses so stay tuned for our latest exciting developments. We work with you to find the right utility solutions for you and your business. With a speedy service, competitive prices and dedicated, UK-based relationship managers what’s not to love?
Contact info
Horizon Place, Mellors Way, NG8 6PY, Nottingham, United Kingdom
- 0115 9758 258
- reviews@yuenergy.co.uk
- yuenergy.co.uk
3.7
Average
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 10% of negative reviews
Typically replies within 1 week
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Reply from Yü Energy
Hi,
Thank you for your kind feedback!
We're delighted to hear Homa provided you with very good service. It's always great to know our team has made a positive impression.
We'll be sure to pass your kind feedback on. Thank you for taking the time to recognise Homa's excellent service.
Kind regards,
Yü Energy Customer Services
Called in about an charge that was made…
Called in about an charge that was made due to an engineer visit which provided false information to Yu Energy, Thanks to Nozrul, he helped me complain towards this charge and got my charges removed. He Understood me well and provided the best service he could. i am happy with the outcome i got.
8 July 2026
Unprompted review
Reply from Yü Energy
Hi Samet,
Thank you for your amazing review!
We're delighted to hear Nozrul took the time to understand your concerns and helped resolve the charge following your complaint. It's great to know he listened, kept you informed and was able to achieve a positive outcome for you.
We'll be sure to pass your kind feedback on to Nozrul. Thank you for taking the time to recognise his excellent service.
Kind regards,
Yü Energy Customer Services
Ethan was friendly and helpful and I…
Ethan was friendly and helpful and I felt that my enquiry would finally be dealt with after months of no response from anyone
8 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for taking the time to leave a review.
We're sorry to hear you've experienced delays in getting a response, but we're delighted to hear Ethan was able to restore your confidence. It's great to know he was friendly, helpful and gave you reassurance that your enquiry would finally be progressed.
We'll be sure to pass on your kind feedback to Ethan, and we appreciate you bringing your overall experience to our attention as we continue to improve our service.
Kind regards,
Yü Energy Customer Services
We have had issues with trying to get someone to take our calls-we do not have all day to sit around waiting for the phone to be answered!
We have had issues ever since moving to Yu energy. Over the last few months we have had issues with nobody answering your phones, despite hanging on for about 45 minutes at a time. Your AI bot keeps saying someone will contact you, they didn't. Yu tried to take a payment of £53,519.52 from our bank account and then charged us for not having the money available, i was still unable to make contact with anyone, despite getting threatening letters for non payment of an £18.?? bill, not £53,519.52! Ash? was spoken to by my admin, but he did not reply to an email, all very frustrating-until today. Thank you Nozrul for sorting everything out for us. He spent over an hour going through everything for us and even he was shocked at our £53,519.52 DD payment. Fingers crossed that the DD goes out properly tomorrow(this was set up by Ash) and we have no further charges added to our account. What a lovely man Nozrul was. Thank you Nozrul.
8 July 2026
Unprompted review
I spoke with Saima today regarding a…
I spoke with Saima today regarding a community centre account and the service was impeccable, from start to finish she ensured everything was taken care of before the call ended. Excellent.
7 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for taking the time to leave such a fantastic review.
We're thrilled to hear Saima looked after everything from beginning to end and made sure you didn't leave the call with any loose ends. We believe the best customer service is the kind that leaves you with nothing else to do!
We'll be delighted to share your wonderful feedback with Saima.
Kind regards,
Yü Energy Customer Services
Fantastic service
Absolutely fantastic service by Alessandro, great job from a super nice guy :)
7 July 2026
Unprompted review
Reply from Yü Energy
Hi David,
Thank you for your delightful review.
We're delighted to hear Alessandro delivered such great service. A fantastic job from a super nice guy, it's hard to ask for much more than that!
It will be our absolute pleasure to pass on your kind words to Alessandro.
Kind regards,
Yü Energy Customer Services
Great engineer!
Moez came on time and did more than was originally expected to have our business running smoothly. Great see uce
Many thanks!
7 July 2026
Unprompted review
Reply from Yü Energy
Hi Mr Jay,
Thank you for taking the time to leave a review.
We're delighted to hear Moez arrived on time, went above and beyond, and helped get your business running smoothly. When an engineer does more than expected, that's energy well spent!
We'll be sure to pass on your kind feedback to Moez.
Kind regards,
Yü Energy Customer Services
Our Company had a really positive…
Our Company had a really positive experience and would highly recommend their service. Everything was handled professionally, clearly, and with great care from start to finish. A special thank you to Huma for being so helpful, supportive, and responsive throughout the process. Her guidance made everything much easier and stress-free. Excellent service overall!
1 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear your company had such a positive experience with us. It's great to know everything was handled professionally from start to finish, and that Homa's support, responsiveness and guidance helped make the process smooth and stress-free.
We'll be sure to pass on your fantastic feedback to Homa. Reviews like yours remind us why we do what we do!
Kind regards,
Yü Energy Customer Services
Miriam O was absolutely amazing with…
Miriam O was absolutely amazing with her phone support. She helped me with all my questions was super patient and kind. The only negative is that it took almost 2 hours until I had someone on the other end of the line.
7 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for taking the time to leave a review.
We're delighted to hear Miriam provided such amazing support. Her patience, kindness and willingness to answer all of your questions are exactly the qualities we value in our team, and we'll be sure to pass on your wonderful feedback.
We're sorry, however, that you experienced such a long wait to get through to us. We know your time is valuable, and we're continually working to improve our response times so we can provide the same great service without the wait.
Kind regards,
Yü Energy Customer Services
Exceptional customer service ...
Exceptional customer service provided by Sophie at Yu Energy. She displayed great listening skills and asked all the right questions to help resolve my query. Sophie went that extra mile to find out additional information and provided a long-term solution to the account ownership query.
7 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for taking the time to leave a review.
We're delighted to hear you Sophie provided such amazing support. Going the extra mile sums Sophie up.
We will be happy to pass on your glowing feedback, it will make sophie's day.
Kind regards,
Yü Energy Customer Services
Friendly and professional.
Dimitri was punctual, professional, and efficient during my meter exchange today. He was incredibly polite, easy-going, and a pleasure to chat with while he worked. The installation was seamless and completed ahead of schedule with zero hassle. Top marks for great customer service!
7 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your fantastic review Thomas.
We're delighted to hear Dimitri made such a great impression. Punctual, professional, efficient, and even time for a chat, that's multitasking at its finest
We'll be sure to pass on your kind words to Dimitri. Receiving top marks for customer service is something he'll be really proud of.
Kind regards,
Yü Energy Customer Services
Rach came to install a new meter and…
Rach came to install a new meter and was absolutely brilliant. She phoned to give me an arrival time, she was very friendly, efficient and it was completed very quickly! Thank you so much! 😊
7 July 2026
Unprompted review
Reply from Yü Energy
Hi Sara,
What a delightful review.
We're so happy to hear Rachel kept you informed, arrived when promised, and completed your smart meter installation so quickly. Friendly, efficient, and on time - thats a better hatrick than anyone in the world cup!
We'll be sure to pass on your kind words to Rachel. Thank you again for taking the time to share your experience.
Kind regards,
Yü Energy Customer Services
Yu energy is the wrost company
Yu energy is the wrost company. Becuse they charge me 276 £
Becuse the terrible engneer come to the shop. But he is useless he don't want to work . And he left and loaded my bussness with this charge and yu energy. Done nothing to this charge .
6 July 2026
Unprompted review
Reply from Yü Energy
Hi Mohammed,
We're very sorry to hear you're unhappy with your experience.
Having reviewed the engineer's report and photographs, it appears the smart meter could not be exchanged because a cupboard had been built around the meter, preventing the engineer from gaining the safe access required to complete the installation.
When the appointment was booked, it was confirmed that the meter was unobstructed and easily accessible. Unfortunately, on arrival this was not the case, and for safety reasons the engineer was unable to proceed.
If the access issue is resolved as per the engineers notes you were given, we'd be happy to arrange a new appointment to complete the installation.
Kind regards,
Yü Energy Customer Services
Great experience
Very friendly, helpful staff. Mo H had my issue resolved with no stress at all.
7 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your review Hazel.
We're happyto hear Mo was able to resolve your issue quickly and without any stress. Friendly, helpful service is music to our ears
We'll be sure to pass on your kind feedback to Mo.
Kind regards,
Yü Energy Customer Services
This company is a nightmare to deal…
This company is a nightmare to deal with fitted pay as you go meter every time it runs out you have to ring them up to put it back on they never answer the phone and when they do nothing ever gets sorted out very disappointing
6 July 2026
Unprompted review
Reply from Yü Energy
Hi Paul,
We're sorry to hear you've found your Pay As You Go experience frustrating.
Having reviewed your account, we can see your meter can be topped up either through the app or directly at the meter, so you shouldn't need to contact us each time your credit runs low.
Instructions were previously posted to you, and to make things easier we've also asked our PAYG team to email them to you. We hope this helps you manage your meter more easily going forward, but if you continue to experience any problems, please let us know and we'll be happy to help.
Kind regards,
Yü Energy Customer Services
Very nice job and clean and tidy after…
Very nice job and clean and tidy after no mess unlike previous ones
6 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your review.
We're delighted to hear you were pleased with the installation and that everything was left clean and tidy afterwards. We believe the only thing our engineers should leave behind is a working smart meter!
Thank you for your kind feedback.
Kind regards,
Yü Energy Customer Services
Moez was very professional and…
Moez was very professional and completed the job in a good time.
6 July 2026
Unprompted review
Reply from Yü Energy
Hi Cameron,
Thank you for your review.
We're delighted to hear your engineer was professional and completed the job in good time. Efficient and professional are Moez' middle names
We'll be sure to pass on your kind feedback to Moez.
Kind regards,
Yü Energy Customer Services
Customer Services
Customer Services - Nozrul was really helpful in sorting
and resolving my query. Very Satisfied.
6 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your review.
We're delighted to hear Nozrul was able to sort out your query and provide the support you needed. Knowing you left very satisfied is exactly the outcome we aim for!
We'll be sure to pass on your kind feedback to Nozrul.
Kind regards,
Yü Energy Customer Services
Reply from Yü Energy
Hi Tracie,
Thank you for your delightful feedback.
Short, simple, and music to our ears! We're delighted to hear you're happy with our service.
Thank you again for your support.
Kind regards,
Yü Energy Customer Services
Reply from Yü Energy
Hi,
Thank you for taking the time to leave us a review.
Thanks for taking the time to share your feedback, and we look forward to making your next experience even better.
Kind regards,
Yü Energy Customer Services
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