After 20 minutes I got an answer, lucky me it was Naz. He sorted my Direct Debit account change and email address change swiftly, efficiently and charmingly. 1* taken off as all previous emails and... See more
Company replied
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Review summary
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Reviews shaping this summary
The agent I spoke to took responsibility to get the situation fixed for us. This has been something we have been trying to deal with for years with EDF and we switched to YU and the 1st impression of... See more
Company replied
I phoned the contact centre and spoke to Ben after the usual messages and security checks. He spoke good english and understood my issue and could answer other queries I had while I had a good knowled... See more
Company replied
Mark Aston from YU Energy was amazing. It looked like the installation wouldn’t go ahead but he arranged for Scottish Power to come round that day and sort some supplier issues out he could then insta... See more
Company replied
Company details
- Electric Utility Company
- Energy Equipment and Solutions
- Energy Supplier
- Green Energy Supplier
- Water Utility Company
Written by the company
Calling all business owners and entrepreneurs Are you looking for a business energy and water supplier that can save you time and money? We are Yü Energy. We’re here to make your life easier with simpler business utilities so you can focus on running your company because let’s face it, no-one wants to spend hours hunting down the best energy or water deal. Our multi-utility offer, simple fixed price plans and personal customer service are all in place to make life easier for you. And we’re delighted to offer 100% green, renewable energy.. We are a well-established business energy and water supplier, powering thousands of businesses across a wide range of sectors throughout the UK. From small manufacturing and retail outlets through to world famous sports stadiums such as Trent Bridge Cricket Ground and Bolton Wanderers Football Club. We also offer 100% clean energy, smart meters, electric vehicle charge points and commercial meter installations. We’re constantly looking for more ways to make life easier for businesses so stay tuned for our latest exciting developments. We work with you to find the right utility solutions for you and your business. With a speedy service, competitive prices and dedicated, UK-based relationship managers what’s not to love?
Contact info
Horizon Place, Mellors Way, NG8 6PY, Nottingham, United Kingdom
- 0115 9758 258
- reviews@yuenergy.co.uk
- yuenergy.co.uk
3.7
Average
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 10% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Log in Issues - New Customer
After calling Yu Energy several times over the past few weeks to sort a log in issue out, Patricia who i have spoken to today was the only person to asked me for a screenshot so she could see what was wrong. She was immediately able to tell me why it wasn't working and the problem was solved.
13 July 2026
Unprompted review
Reply from Yü Energy
Hi Lou,
Thank you for taking the time to leave a review.
We're delighted to hear Patricia took a different approach, quickly identified the issue, and got your login problem resolved. Sometimes one screenshot really is worth a thousand words!
We'll be sure to pass on your kind feedback to Patricia. Thank you for recognising her initiative and persistence.
Kind regards,
Yü Energy Customer Services
Reply from Yü Energy
Hi Jun He,
Thank you for your review.
We're delighted to hear you received such helpful service. Short and sweet, but it says it all!
We'll be sure to pass on your kind feedback to the team.
Kind regards,
Yü Energy Customer Services
Service and help of the highest order
Nozrul who answered my call could not have been more helpful. He immediately understood the issue and knew the solution. He offered advice and has ensured that the issue will not recur. He was friendly, professional but had the time to share a joke and a laugh with me.
13 July 2026
Unprompted review
Reply from Yü Energy
Hi Bill,
Thank you for your amazing review.
We're delighted to hear Nozrul understood your issue straight away, provided the right solution, and took the time to make sure it wouldn't happen again. It's even better to hear he managed to fit in a joke or two along the way, great customer service doesn't have to be all business!
We'll be sure to pass on your fantastic feedback to Nozrul.
Kind regards,
Yü Energy Customer Services
Excellent assistance from Stacey
Very helpful and friendly service from Sophie, who sorted out a messy situation that had arisen with my billing. I appreciated her help, since I was feeling very concerned about the situation.
7 July 2026
Unprompted review
Reply from Yü Energy
Hi George,
Thank you for taking the time to leave such a thoughtful review.
We're delighted to hear Sophie was able to help resolve your billing issue and provide the reassurance you needed. We understand how worrying billing concerns can be, so it's great to know her friendly approach and support helped put your mind at ease.
We'll be sure to pass on your kind feedback to Sophie, she will be delighted to hear it.
Kind regards,
Yü Energy Customer Services
Despicable company
This company is appaling and despite several calls, emails and using there own contact us page they still don't get the message that the meter they are trying to charge me for doesn't exist in my property. They even sent an engineer who confirmed that it's not on my property and if they do not stop threating me with court action I will be forced to take my own legal action. They also never reply or follow through with anything they say. Disgusting.
11 July 2026
Unprompted review
Moez has been very thorough with his…
Moez has been very thorough with his job replacing our meters
10 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for taking the time to leave a review.
We're delighted to hear Moez attention to detail stood out during your meter replacement. It's great to know he took the time to ensure everything was completed to a high standard.
We'll make sure your kind words are passed on to Moez. I know he will really appreciate the recognition.
Kind regards,
Yü Energy Customer Services
Homa was on the other line today and…
Homa was on the other line today and was dealing with my case and with landlord and other parties involved
She was really patience and helped advice a lot
Honestly if it wasn’t for homa
I would be still confused ant not know what to do
Very professional
I hope she can train other people on how to explain and deal with Issue
10 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear Homa was able to guide you through what sounds like a pretty complicated situation. Coordinating with multiple parties while keeping everything clear takes real skill, and we're so pleased Homa was able to give you the confidence to know exactly what to do.
Your amazing feedback is amazing to hear, and we'll be sure to pass on your kind words. We think she'd make a pretty good trainer too!
Kind regards,
Yü Energy Customer Services
Naz perfect! Yu rest pants
After 20 minutes I got an answer, lucky me it was Naz. He sorted my Direct Debit account change and email address change swiftly, efficiently and charmingly.
1* taken off as all previous emails and phone calls to You energy were awful.
Always ring the disabled number and have your account number ready to type in FAST!
10 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for taking the time to feedback your experience.
We're sorry your previous experiences with us didn't meet your expectations, but we're delighted to hear Naz was able to turn things around. It's great to know your Direct Debit and email address were updated swiftly, efficiently and with a friendly approach.
We'll be sure to pass your kind feedback on to Naz. We also appreciate your comments regarding our response times and previous interactions, as they help us continue to improve our service.
Kind regards,
Yü Energy Customer Services
Spoke with a great guy today Noz who…
Spoke with a great guy today Noz who sorted my issue out for me , he was calm and had my problems sorted in no time, thank you .
10 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your review Maxine.
We're delighted to hear Nozrul was able to get everything sorted so quickly. Calm under pressure and quick to find a solution—that's exactly the kind of service we pride ourselves on.
We'll be sure to pass on your kind feedback to Nozrul. Thank you for taking the time to recognise his great work.
Kind regards,
Yü Energy Customer Services
I encountered a highly unsatisfactory…
I encountered a highly unsatisfactory customer service experience. The waiting period exceeded one hour. Despite selecting the option for a callback, no return call was ever received. This marks the fifth occurrence of this issue.
10 July 2026
Unprompted review
Highly capable.
Person showed interest in problem, listened and was able to rectify the problem. She was extremely pleasant and concerned
10 July 2026
Unprompted review
Reply from Yü Energy
Hi Andy,
Thank you for your kind review.
We're delighted to hear your advisor took the time to listen, understand your concerns, and resolve the issue for you. Being pleasant, caring and focused on finding the right solution is exactly the experience we want every customer to have.
Thank you for taking the time to share your feedback.
Kind regards,
Yü Energy Customer Services
Home was very polite and helpful
10 July 2026
Unprompted review
Reply from Yü Energy
Hi Debbie,
Thank you for your review.
We're delighted to hear Homa was so polite and helpful. It's amazing how a friendly, helpful approach can make all the difference!
We'll be sure to pass on your kind feedback to Homa.
Kind regards,
Yü Energy Customer Services
Cowboy outfit stay away
YU energy has set up a new account number and demanding an additional 18,000 for a previous tenants consumption, ignoring all documental evidence.
10 July 2026
Unprompted review
Nozrul - An example to all in delivering flawless customer service
The only reason that made the experience great was Nozrul because he owned the situation and pursued it through to a conclusion and apologised (With sincerity) for the error and the inconvenience caused and put steps in place to ensure that it would not re-occur in the future. All of the above are a rarity in todays world so credit where it is due. I speak from experience as I deal with issues four to five times a week caused by large companies and it is my greatest frustration not least in the amount of my time that is wasted by the ineptitude of others.
10 July 2026
Unprompted review
Reply from Yü Energy
Hi James,
Thank you for taking the time to leave such a thoughtful review.
We're delighted to hear Nozrul took ownership of your issue and saw it through to a successful resolution. Owning the problem, offering a sincere apology, and putting measures in place to prevent it from happening again is exactly the standard of service we strive to provide.
We also appreciate your wider comments and understand how valuable your time is. It's especially rewarding to hear that Nozrul's approach stood out in such a positive way.
We'll be sure to pass on your fantastic feedback to Nozrul. Thank you for recognising his efforts, it really does mean a lot.
Kind regards,
Yü Energy Customer Services
Having a issue with a incorrect supply…
Having a issue with a incorrect supply address, I calle yuenergy and was greeted by Nozrul who not only handled my issue with professionalism, politeness and quickly but went above and beyond to keep ontop of everything while it was being fixed, this guy deserves a raise!!!!!!
9 July 2026
Unprompted review
Reply from Yü Energy
Hi Kyle,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear Nozrul handled your incorrect supply address issue with professionalism, politeness and efficiency. Going above and beyond to stay on top of everything until it was resolved is exactly the kind of service we're proud to provide.
We'll definitely make sure your glowing feedback reaches him! Thank you for recognising his hard work, it will mean a great deal.
Kind regards,
Yü Energy Customer Services
I had my meter changed to a smart meter…
I had my meter changed to a smart meter Moez came and changed all the wiring as it was a great mess he came and sorted it all out in a very professional manner very happy with the service provided 😊
10 July 2026
Unprompted review
Reply from Yü Energy
Hi Harjera,
Thank you for your fantastic review.
We're delighted to hear Moez was able to transform a complicated installation into a smooth one. Sorting out the wiring and leaving everything in great order takes real expertise, and we're pleased his professionalism made such a positive impression.
We'll be sure to pass on your kind feedback to Moez. Thank you for taking the time to share your experience.
Kind regards,
Yü Energy Customer Services
Shayla W from Customer Service is just what you need
Shayla W was wonderful in sorting out a difficult sitiation for me. Very kind and understanding.
10 July 2026
Reply from Yü Energy
Hi,
Thank you for your wonderful review.
We're delighted to hear Shayla was able to help resolve a difficult situation with kindness and understanding. It's especially important to have someone in your corner when things aren't straightforward, and we're so pleased she made a positive difference.
We'll be sure to pass on your lovely feedback to Shayla.
Kind regards,
Yü Energy Customer Services
Disgraceful service – Threatened court action & disconnection after they agreed to drop charges
I called Yü Energy on 3 June 2026 at 4pm to dispute several incorrect charges on our account, including a smart meter installation fee for a meter that was never booked and never installed.
The customer service agent confirmed the charges would be dropped. I paid £157.51 on the spot to clear the agreed balance, and we specifically checked that we could switch supplier with no further charges. On that basis, we switched suppliers.
Then on 28 June 2026, I received a letter demanding £716.09 and threatening Warrant of Entry, forced disconnection, and additional £150 charges. This is despite their earlier agreement to drop the disputed charges.
This is completely unacceptable. It feels like a deliberate attempt to extract money for services never provided. The level of stress and threat of court action and disconnection over a balance that their own advisor agreed to cancel is outrageous.
Yü Energy – you cannot verbally agree to drop charges, take payment, allow a switch, and then send aggressive debt letters threatening enforcement. This is poor customer service bordering on sharp practice.
I have raised a formal complaint and will be escalating to the Energy Ombudsman if this is not resolved immediately.
Account reference: 2000365185
Avoid this supplier if possible.
4 June 2026
Unprompted review
The advisor i dealt with was Ishra
The advisor i dealt with was Ishra, very helpful and made everything easy for me to understand, also very polite manner.
8 July 2026
Unprompted review
Reply from Yü Energy
Hi Drew,
Thank you for your review.
We're delighted to hear Ishra was so helpful and took the time to explain everything clearly. Making things easy to understand, while providing a polite and professional service, is exactly what we strive for.
We'll be sure to pass on your kind feedback to Ishra.
Kind regards,
Yü Energy Customer Services
Corrupted energy company behave like…
Corrupted energy company behave like thieves and break into your business without court order or police notice avoid them and report them they are a gang company never friendly or trustworthy as they promote themselves
9 July 2026
Unprompted review
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