Youtooz Reviews 

They were very fast and responsive with an email in regards of updating my shipping info!

I heard they often send incorrect plushies, boys versus girls. To my surprise, my son received the wrong order. About a year ago, they kept reassuring me that once the plushies are back in stock, they'd send the correct ones. The quality is good, but the items are expensive, and there's a high chance of receiving the wrong one.

I had to contact Youtooz support in order to change the email address due to a mix up. They got back to me quickly and were able to switch everything without much issue. This was by email so everything was professional and the staff member contacting me was kind. Overall, great service and communication.

Edit after reply: I had a negative experience because it WASN'T clear. It's incredibly annoying to always assume that a user wants to subscribe to spam, and if I don't untick the box once I'm assumed to have wanted it.
This experience made me sign up on trustpilot for the first time, and guess what? Their sign up process had an "email me for news" button, but it was default to OFF.

Original review:
Threw something in cart, started to put in info to check shipping, un-ticked "email me with news and offers" and proceeded to get emails (like 5 in 2 days) until I went to block it. Later decided to buy it anyway, then they decided that I wanted to sign up for some payment platform which isn't clear to me when i just want to buy this lil dumb plushie. Which now I have to go spend more time to go delete.

Yes this is common, but that doesn't mean I have to settle for it.

I usually have trouble with email based customer service because I’ve had many experiences where the companies don’t get back to me or even respond in the first place but I am happy to report that youtooz email system works very smoothly and I had no trouble at all! The issue I had was fixed very quickly and instructions were very clear and easy to follow. And they were very kind!

I needed to update my shipping address, so I sent a message to support. They got back to me the same day. The changes took no time at all and they were very professional

Support was genuinely helpful and helped me to get my product after I moved and it was delivered to my old house!

Had an issue on a Sunday (go figure), but they were so quick to respond to me, figure out and solve my issue. Thanks again!!!

Amazing service and very responsive. Highly recommended!

My original order was lost. So emailed the shipping company they confirmed that my order had been lost contacted youtooz with this information. And they happily sent me a replacement!! I’m soo happy and grateful for the replacement. I can’t wait for my order to get here.

So…what do I start with? I ordered a Tom plushie (from Eddsworld) in December 2025. It said it was expected by January. Okay, no updates for several weeks and suddenly it’s pre order and supposed to ship in may. I was very mad that they didn’t message me about the delay but accepted it, since they are known for stuff like this. I waited and waited…still no update. I look back on the website, and guess what? It’s delayed until July! They didn’t inform me whatsoever. I was incredibly mad, so I canceled my order and filed a chargeback per PayPal. Not long afterwards they’ve contacted me via email, telling me I should revert that chargeback and that it will surely ship in July. I honestly didn’t want the plush anymore, since they took my money and didn’t give me the product as promised. I told them that I have no intention to revert the chargeback, since I don’t want it anymore. They proceeded to put my account on hold and refund all my other orders I’ve made (WHICH ALSO DIDNT SHIP) So…I’m being punished for something that’s clearly their fault? I do not intend to ever order from this company directly anymore. They do not notify about delays and keep pushing orders back and back while announcing brand new products on their website! And if you dare to want your money back, then you’re not allowed to ever order again. Either you put up with their bs or you can’t order anymore at all.

Their support team is honestly amazing!

I will admit - I was a bit of a nightmare customer in this situation, but Youtooz were incredibly helpful very patient.
I ordered a Dokibird vinyl figure back when they first came out but I was away from home when it supposedly got delivered back home. There was a mail pile when I got back but I don't remember seeing or opening it. Clearly the postal service lost it and I never noticed.

The thing is, I had only noticed a year after the delivery when I was spring cleaning and prepping for a move that it wasn't among my collection. Not expecting much, I contacted support to ask for options and expecting to buy a new one. Support got back quickly to (rightfully) to let me know I should keep a closer eye on my parcels and that they have sent out a replacement.

They didn't have to do this for me, I'm just a dingus that didn't pay attention to what I ordered. But the fact that they did made me incredibly happy!
Lovely company, their support was incredibly pleasant and I am very happy to order from them again!

Okay so I bought a plushie from Youtooz, however there are MANY things that heavily icked me: Never sending any kind of update emails, ONLY when the plushie was being shipped (Unlike companies like Makeship or Amazon that constantly update you of the state of your package), it took way longer to reach my country and ultimately the plushie failed delivery never reached my home. Not only that, their client service just SUCKS as I had to reach to them through 3 different platforms to be able to ONLY update my address. Horrible experience won't buy again. I've also heard a lot of negative reviews regarding delays on products that just never enter shipment.

Great customer service!

I bought a Slime Rancher plush. I know the price can seem steep, but the products are of good quality and arrive without any issues. Very happy, and have already ordered again. I am happy to place my trust in Youtooz and will most definitely buy again after I get my latest order.
The only pitfall is the steep pricing. I've bought quite a few plushes, spending hundreds, but if they offered a subscription for discounts or gave discounts with a certain numbers of purchase, I feel like they'd get more foot traffic because realistically one plus is costing me 50 euro, and therefore is less enticing to buy from.

I had to change my address when I realized I was pre-ordering and not just buying something. (Moving!) Thought I'd have enough time before the move, but nope! OOPS! Emailed support and got a response quickly the next day (emailed them late at night) and they were able to correct my address! Very polite and helpful! Never had any problems with shipping/packaging in the past, either!

The products they sell are great quality and the customer service is amazing aswell they're very friendly and help out with any issues 10/10

Definitely recommend !!! Bought the dungeon soup lemon guy. My package got lost while in transit (not their fault) and Youtooz assisted me from the beginning to the end (got it this week - still excited). Their customer service, helpfullness and all round great attitude is something that you dont get these days. They kept in contact with me until i received the barbarian. Thanks to everyone for going the extra mile, for making these amazing items, and for making me a massive fan of Youtooz!!!

Genuinely good customer service. Emails are replied to rather swiftly, plushies are great quality and figures as well.

They’re a super helpful company! I had some issues with my shipping address and they were able to help me out. It was very easy to find their support email and get in contact with them, as well as find out what information I needed to provide them for the help I needed. A lot of companies make it a bit more difficult to get into contact with them but not Youtooz! I got a quick response from their support team and they were able to correct the issue without any trouble. Really looking forward to receiving my product and buying from them again in the future.