Youtooz Reviews 

The Boggo plushie arrived and is Exactly as I hoped, and as promised. It captures the character as the creators intended - it’s 100% Boggo, as funny as it is cute, and it’s very well made, of boutique-shop quality. The materials are soft and colorful. Limited editions of crafted items from independent artists can take time to be fulfilled and delivered so for me it was worth the eight month wait. The people who made this are amazing at what they do, so it will always be cherished by me. Thank you ☕️

The customer service team was very helpful with my order! I hadn’t realized I had a typo in my email when I ordered my plushie from their site. So when I hadn’t received the order confirmation I reached out to the company and they didn’t take long to respond and figured out I had a typo in my email address! They were kind enough to help me and fix it. Once it was fixed I got my order confirmation! Now I am just waiting for my plushie to be shipped!! Thank you again Youtooz for the help!

Has taken 9 months to get item sent out. Only after many emails & contact through X has it been sent ( i think) stuck in Hong Kong airport now for 5 days. Really disappointed. Grand daughter ordered not a cheap item so saved a long while for it. Not good enough Youtooz. Fingers crossed it does eventually get here. No more orders from us.
Yes it was pre order but not 9 months. February should have been the date. Just kept getting put back. It’s now on it’s way slowly so will await delivery. I still think its unreasonable.

Customer service was very nice and helpful when I screwed up my info on my order fixed within a day

Ps: previous items I bought are pretty cool

Item is on it's way for 30 days now and hasn't moved in the last 10 days after arriving in Slovakia and **supposedly** leaving Slovakia.

The support doesn't try to help me anymore.

On their website it said 10-15 business days to Europe. After we were way above that, they tried to gaslight me by saying it's 20-30 business days (I have screenshots that's not true) and now they just changed the website to reflect their new timeframe.

They don't want to send replacements for the order and obviously don't want to give my money back.

Avoid this company at all costs. Buy the stuff in stores or on Amazon, but make sure you don't have to deal with their "customer support".

Edit: After it moved again, there's no new updates for 11 days and still counting.
In addition to that my account has been closed by Youtooz after using PayPal buyers protection, so keep in mind that this company does not take kindly to customers excercising their rights. I needed to do this because not once in the process was a replacement or refund offered to me, only "wait a little longer" as you can see in their answer. I ordered a replacement at a different store now, way after Youtooz sent their item and it is already here.

Edit 2: The replacement I ordered from a completely different store was ordered way after the original order and is already here for a week. It's now been 14 days since the last movement of the package and over one month since it entered the EU. This is beyond ridiculous. Thankfully I won't need the order by Youtooz anymore.

I had accidentally set my shipping to the wrong address and I asked customer service to help me fix it and I was able to have it fixed no problem! Great customer support

I've had bad experiences with other brands' customer service. But Youtooz was so quick I got an automated email to tell me they were prepared to reach out once an actual employee was available as reassurance. But I think the actual email came through within another hour or two, atleast in the same day. It gave me all the information I needed, telling me that my stuff was actual shipping in a batch for June and that was responsible for the delay. They also informed me that my other item was actually already shipped and on the way! Just super quick and super informational and exactly what I was asking for.

Poor customer service, sent two emails now regarding my order and so far no reply.

EDIT Email reply received with 15 minutes of this review being listed. Overall took 9 business days.

Great product and customer support

Support answered really quickly and could resolve my problem easily.

Been waiting 13 months for a mug. I am so sick of waiting. Initially bought an APPA mug for presale in March 2025 saying it’d depart in May 2025(it’s currently April 2026). They keep updating their page everytime it gets close to the date and adding an extra couple of months so now it’s been a year. I’m actually going to scream. The communication has been atrocious. But at this point, cancel the product. It’s obviously not working. What a joke. Don’t buy from this company. I suspect it’s a scam

I’ve gotten more then 3 youtooz and I haven’t had any problems but I recently moved and forgot to change my adress for another one I was ordering and so I contacted them to change my adress they responded very quickly, were very nice and helpful, and easy to contact.

I can write how amazing Youtooz is how amazing customer sirve was how they when buying to make our matter better. Let me tell you about Youtooz this company when beyond to make my daughter of 10 years with autism , I can say that because of them my daughter will be so happy on big day, all she wanted was a plushie that was hard to find and that’s when the beyond comes to shine , they helped this mom find it for my daughter. I will be lying if I said I didn’t cry . They hold a special place in my heart. If you are wondering if it’s worth buying from them they are 100% YES!!!!! 🫶🏻🫶🏻🫶🏻🫶🏻 thank you 😊

I've ordered a total of 4 items by now, one is currently still in the pre-order phase so I'm awaiting the delivery meant to happen sometime in September. However, the item I ordered before it is taking a whole year to ship for some reason so my previously good experience with Youtooz is quite tainted until I get that order, HOPEFULLY this June-July. The quality, at the very least, is top notch.

Edit: Apparently complaining here does get a reaction, so kudos to the site and whoever works at Youtooz that monitors the reviews! My item has been shipped, so thank you

very helpful support staff

Quality products and a great support team!

Youtooz is so insanely goated I love youtooz so much they go far beyond just collectibles I mean they have stuff from your favorite shows to your favorite youtubers in general about 85% of the time maybe a little lower you can find something you will love on Youtooz and there support center is a tier love this company from the bottom of my heart and stay hard or some shi idk
Dr.fih002 signing out

Had issues with the shipping address, and the customer service was extremely helpful.

I ordered something and shortly after I mailed the support about a change I needed for my order they helped with it. And the E-Mail felt personal and warm,
I really appreciate it. Also they make cool products!

I had a question for customer service and they got back to me asap and were extremely kind to me!! Definitely will be getting more Youtooz in the future!!