Youtooz Reviews 

I pre-ordered something and needed to change the adress before it shipped and they didn't give me a problem at all!

I had some issues with the shipping company not delivering/delivering my packages with severe damage - and the Youtooz team was extremely friendly and willing/able to help get everything replaced. You can only really tell the quality of customer service when things go wrong, and they really knocked it out of the park. Will be buying from them again!

Like some other folks, I had shipping issues with a preorder. These things happen! But it was really refreshing to have responsive customer service via email. My item was replaced and the team was great.

Customer service is doing good work.

They are very transparent on their due dates. They keep you informed and their customer service is very nice and fast. They helped me to change my delivery address with no issues what so ever.

I placed an order for christmas on an item that was due between christmas and the start of January, i did not receive this item and when i looked back on the website the estimated delivery had been changed to be the start of June, i had to email and message through X to get a response and they eventually refunded me the delivery fee however it is now the start of June and i have still received an update on the item which is now claiming that the estimated delivery time is august.
This is overall unacceptable and the customer service and communication about my order has been awful.

Was very helpful, and very communicative!! The wait did not feel as long as I thought it would be :)

Ordered a pin set back in August. Was supposed to be shipped by Christmas. It didn’t ship. I contacted support in January. They said due to high demand, the shipping would occur in April. It didn’t ship in April. I contacted them again asking for a refund. They said they would do so. I just contacted them because I had not received the refund yet. They claim they can’t since it has been over 6 months since my order, but I can order something else or the original pin set that NOW says it will ship in July. They stole my money. It’s too late to get help from PayPal due to the age of the original order. Be wary of using them. I’m out $30 because of their scam.

Recently, I've ordered a V1 ULTRAKILL Vinyl Figure, however after checkout, I've realized that I accidentally mistyped my email. I contacted their support team expecting a long and complicated conversation spanning over multiple weeks (if not months) like with any other company, but they responded super quickly and gave me very clear instructions to follow. Aside from that, the conversation felt good. Instead of talking to some random emotionless AI, I read messages that were effective, clear, yet also mood-lifting and lighthearted. In a very short period of time, they were able to change my email and sent me the tracking number. Overall, I experienced great customer support, and I can't wait for my V1 Vinyl Figure to finally arrive! Great company, customer support and vibes, and I look forward to buying more products off of YouTooz in the future!

I imputed the wrong address by accident and these guys answered me the next day GOATED company :))

Amazing products and equally great customer service. I've ordered/received multiple plushies and figures which never disappoint in quality, and when I contacted the support team in regards to an issue with an unshipped product, they were polite, helpful, patient and sorted the issue within the week. I absolutely recommend.

Bought two my little ponys for preorder. and then all of a sudden once one of them was shipped out, I got a sketchy looking email saying I had to pay $23 for an additional shipping fee!!! It said I wouldn't get the plush if I didn't pay?!?! By the way, I had already paid for the shipping fee originally when I had bought the plush months back, and I don't think it was fair that I had to pay an extra $23 and shipping fees in order for me to get the plush!? That's just pure greed. The messed up part is they are a Canadian company and they're charging their own country's customers extra shipping fees to get delivered here? That's just completely unfair. Thankfully my other order didn't get shipped out yet and I canceled the other order so I didn't have to face the same problems again!! I'm very disappointed, this shouldn't have happened especially because I already paid the original fees initially when I purchased the plush and they're Canadian too!! This was months back and I still won't use youtooz anymore, I think about it often as I see ads pop up all the time for youtooz. Do not buy from them if you are Canadian!!!

Needed customer service and received a quick response and an easy fix!!

Bought a plushie by accident -don't ask me how- then panicked a little looked around a little didnt find anything to cancel the order with which is what most companies have too however I did reach out to customer support wrote an email which gave me an estimated response time of 3-5 business days, it was a lie response time was two hours all I gave them is the order number in the email and no extra info was needed. In the span of two hours I bought something didnt want it emailed customers support an actual human and not a bot looked over it refunded me and confirmed it and it is the end :)

I've gotten a few youtooz things by now, and I've always gotten my packages around when estimated and in good condition. I like the dolls better than the figures. The quality seems fine, and even when I've had to contact youtooz for address changes, they've been obliging and nice.

I reached out to the support team about an address change on my order and they were very prompt in their response and assistance. Much appreciated!

This is the second plushy I have gotten from these guys. I put the wrong address twice I know not smart of me. But they were able to catch it and ship them both times to the correct address. On top of the great customer support the plushy have been made of quality materials. I got the reaper leviathan to my son and he goes everywhere with it snd the peeper went to my friends kid and they do everything with that plushy great work I will be buying more from these guys great work

i was moving out and needes to change the shipping adress for my preordered package to a new one as quickly as possible. I've sent an email with an adress change request and got an email back the same day with everything changed. I can't wait for the package to arrive i'm really excited!

They were very fast and responsive with an email in regards of updating my shipping info!

I heard they often send incorrect plushies, boys versus girls. To my surprise, my son received the wrong order. About a year ago, they kept reassuring me that once the plushies are back in stock, they'd send the correct ones. The quality is good, but the items are expensive, and there's a high chance of receiving the wrong one.