Youtooz Reviews 

Customer support staff were excellent. Very helpful, and quick replies via email. The items I have ordered have arrived in excellent condition and well packaged, considering the international shipments.

I just asked them about my yang xiao long plushie and they said til August not this month of July and my Christmas shopping time is almost over and I’m still pissed off so I had to wait til September for my regular yang xiao long plushie to get to my apartment I’m still pissed off to Youtooz and they said it’s the most popular thing most popular my ass

I placed a pre-order on June 14th under the premise of a mid-July shipping timeline. Since then, it has been a masterclass in poor communication and hidden delays, directly contradicting Youtooz's stated Shipping Policy regarding transparency and tracking.

When I reached out to customer support on July 8th because the tracking page silently shifted to an August timeline without any email notice, they assured me my order would ship between August 1st and August 31st. I explicitly replied stating I expected them to respect that timeframe. On July 13th, their support sent me a generic template telling me to "rest assured" and that they would ship it "as soon as possible".

However, their internal tracking page reveals the ugly truth they intentionally hid in their emails: the estimated departure has been silently pushed back YET AGAIN to September 1st–30th, with arrival delayed until late OCTOBER (Oct 26th).

Holding customers' money upfront for months while providing misleading information via email and masking continuous delays is unacceptable. Give me a real, honest update on my order and stop hiding the truth from your customers.

UPDATE: Your reply confirms the standard evasive behavior: citing 'estimates' to justify the lack of proactive transparency. You ignore the fact that your private support provided contradictory assurances while the tracking page silently shifted for the second time. I am not seeking a refund, I am seeking the product I purchased. Cheers ✨

Very friendly and helped me change my shipping address quickly to my new address!

Amazing quality of Customer Service, quick and reliable! Really happy with how y'all work!

The support team was very polite and helped me out as soon as they were able with my situation and were always contacting me to make sure everything went as smoothly as possible.

I’ve ordered a few items from YouTooz and while it’s true the shipping to the U.S. is a long process, the items always arrive in good condition. The items I’ve ordered include plush Ghostfaces (3) and the Sidney Prescott vinyl figure. All are great! This week I reached out requesting to cancel a new pre-order I had placed and they got back to me quickly and got my order cancelled and refund process started. Really can’t complain about the experiences I’ve had with this company!

I've ordered from Youtooz before and their products are always packaged so nicely and the items are so high quality! Just recently I ordered another item but we had to move unexpectedly and I needed to change my address. The Youtooz team was so nice and helpful when emailing me back and got my address changed super quick! Amazing service!

Quick and effective customer support, very respectful. Using suggested formats helps speed up the process.

Had some issues with the UK delivery service & it was looking like I wouldn’t receive the limited edition item for my partners birthday. I reached out to Youtooz about it to see if they could help and they’ve honestly been nothing but helpful - they’ve managed to sort a replacement while getting back to me so fast and being so friendly! I honestly can’t thank them enough & wish more companies were as helpful as they’ve been ☺️

I have multiple Youtooz products (bought in store, ordered, and gifted), and they are all super high quality and detailed. In my most recent order, I had mistakenly put in the wrong address and contacted the support team. I got almost an immediate response, and they were so helpful and kind, and were able to fix my mistake very quickly! I love Youtooz, and I highly recommend them💕

Although you may have to wait for a response, they are ready to take care of anything you need help with. I needed to change my shipping adress, it took a couple of days but they got the job done! My order is a preorder and I dont have it yet but still amazing customer service.

They helped me really quick and answered all my questions

Very poor. It’s been seven months and the product still hasn’t arrived. I’ve found staff rude, dismissive, and unhelpful.

I ordered a Vox plushie on January 15th; it arrived in my city and at the postal service by mid-March, but they didn't call me, so it was returned to the original sender and I never received it. I wrote to Youtooz customer service and they were SUPER kind—they sent me another one without any issues. I love this service; it's a 10 out of 10, for sure. I hope to buy from them again soon!

This nice and cool plush of the Prince the bird is magnificant it arrived at time and very secure is a lovely and beautiful detail to remember....!!!

Their products just get shittier and shittier. I ordered the Daisuke from mouthwashing plush back in December, it arrived June 30th. I expected that, that's normal. Once received, however, you can physically feel the quality of the plush has gone down. It feels like a dollar store plush for a high quality price. Never ever buying again.

I pre-ordered a Vox figure on October 15th 2025 when it released. I got it today... It's June 29th. Estimated time when it should have arrived was in the middle of May. Only when I asked about my order via email, they finally sent it.

Sure I was mad about it but I expected it could be delayed. Then I received my figure and I was disappointed.

The material of the figure feels cheap, there are no details and the figure had scratch marks on the bottom and some of the paint job isn't ideal. The mechanism of the swapping face plates feels also cheap and you have to be sooo careful not to break the plastic holders. It would have been better to use magnets or something more durable. The only thing I really liked was the packaging itself and the faces looked nice and accurate to the character.
After this experience I won't be buying from them again unfortunately...

In summary:
+ Figure looked like the picture on Youtooz
+ Nice packaging

- Delays, a lot of delays
- Lack of communication
- "Cheap" materials
- For $44 total, the price is not acceptable for the product

Ok…. So I bought the Cookie Run: Kingdom Licorice Cookie plush a long time ago. I knew it would take months to come in, so that’s a failure on my part but the issue I’m having is that I’m not a fan of Cookie Run anymore, they kinda ruined the game so i stopped playing. I was planning on returning it but it was already too late. When it came in…. The first thing I noticed was that it felt like it was trying it’s absolute hardest to look nice but as I looked closer I noticed little strings that you’d see when you use a hot glue gun. I see no stitching when I pull his skulls away from his neck. I’m 90% sure that if I pull at this longer it’ll come off. This genuinely sucks for me because this just put the nail in the coffin. I don’t make a lot of money so it pains to buy things. This…. This is so bad that I don’t even want to put it on my bed. Like even the bootleg Shadow Milk plush that I own doesn’t use GLUE. This is extremely disappointing and I don’t plan on ever buying from them again. It sucks because I genuinely want my money back. 😭 I haven’t contacted them yet about it because I just opened the bag. Again I’m literally afraid to have this on my bed because I don’t want a toxic glued up hodgepodge right next to me.

The only 2 times ive used youtooz they've failed me. The orders either never came and were already delayed like 10 times, or when they finally were out for delivery they were sent to the wrong adress after waiting even longer to actually go in transit.