Youtooz Reviews 

I purchased a Jenny Miku figure on July 6th, and it did not get here until August 11th!
They tell you that US orders can take 20 - 30 days to arrive, but I had high hopes that they over estimated. Sadly in my case, they under-estimated! As my purchase (that was NOT a preorder) took THIRTY SIX DAYS to arrive. :⁠'⁠(
Needless to say, it did not make it in time for the Birthday it was intended for.
I will still gift this item, as it looks super cute, but WOWZA, be READY to WAIT for your purchase. :(
Which doesn't make sense to me, because I purchase enamel pins and scene stickers and other things from China and they HARDLY EVER take more than a week to get here, so I don't understand what the super crazy long shipping is about with this company???

i got a preorder pip plushie and even though he took over a year it's sooooo worth it!!! for $30 usd you get a GIANT plushie hes so big and the details on it are insane. little stitches on the top of his hat, the hair has a thin piece of foam in it so it's firm and not just a single piece of fabric and it's made so well!!! came with no loose pieces of fabric or mishaps and there's a detachable tag with a chain so you can keep the tag the way it is. by far the best plushie i own :) the staff are also soooo helpful, i had to change the address a couple times and they were so kind about it and have the best customer service. they also reply in a few hours so very very quick responses!!
ALSO VERY ACCURATE TO IF NOT BETTER THAN PHOTO!!!!

extra: i won this plush so i didnt pay a dime, wouldnt have my boy if that didnt happen<333 thank you youtooz!!

i pre-ordered a limited vinyl figure (BFDI Two vinyl figure) back on January. by the time it arrived on summer, it got stolen some time after delivery. i ended up emailing youtooz about the situation and attached a screenshot from a courier called "UniUni" that shipped the product and the proof of photo for it. after some explanations and emails about it, they were kind enough to check their warehouse for a replacement of it and managed to ship it out soon. as this review is being made, they are getting some stuff ready to ship it out as a replacement.

But overall, they have great customer service and provided me with the product i needed

Bought a brick set and it was an awful experience. The studs seem to small to securely fit any piece on top of them. The design has so many hanging pieces that the whole structure is completely fragile and the bags come without numbers and some are a complete free-for-all in terms of pieces big and small. The instructions tell you to ensure every piece is as secure as possible and the design proceeds to be more unstable than Britney. I bought this brickset as it was from a game I loved, but I've never seen such awful work, which is rich given the states the game has been through. Cheaper than Lego, but you get what you pay for and in this case that shines more than ever.

I bought a Puppet plush in December from a third party site and the order got cancelled (that’s on me) so I finally caved and bought one straight from Youtooz in March. The original shipping information said it would be delivered in June/July. Then the date changed to July/August. Then August/September. The delay, though a bit disappointing, I understand. It arrived August 3rd (3 days ago).
Now, I’m not the type of person to buy a plushie just for it to sit on a shelf. I buy it to hold, put in my bed, cry with, and the Puppet plush is the perfect size, shape, and weight to do that with. However, it seems like every time I touch it, there’s a new loose thread. In the eyes, back, hands, legs, all over. And, as I don’t want to ruin my new plush, I take a pair of small sewing scissors and cut the thread. But then there’s another one! I swear I have cut loose thread ends from every seam: the face embroidery, back stitching, arms, hands, legs, etc.
I’ve heard nothing but amazing things from Youtooz, and I’m honestly a bit peeved at the quality of this product. This is my first order and it’s been a big turn-off from the brand. I love the plush, but every time I have to get up and cut another loose string, I wonder if I ordered from the wrong company. I payed just under 40$ for a plush that is worse quality than some I’ve found for a quarter of the price!
I’m disappointed with my overall experience, and moreover that there is no place directly linked to Youtooz (that I could find) to put these types of concerns. I’d be interested to know if this has happened to anyone else, or if I just got unlucky.
Do better, Youtooz.

The plushies are always really good But there is more complaints than the quality of the plushies

1 the plushies never arrived on time I received one of mine TWO YEARS after I ordered it which is absolutely insane

2 the fact that the plushies can go out of stock is absolutely horrible there should be an option to bring them back like Makeship for example the mangle plush I wanted to get it so bad I finally got enough money to buy it and then it was sold out I genuinely wanted to cry cuz it was going to complete my collection and it is being resold for like thousands on eBay....

3 All three plushies I have gotten took more than a few months for me to receive one of them took 2 years the other two took a year each I received all three of them today...

Very good Customer service, they were very helpful with my change of shipping address, it has been a while since i received such a good service.

First, I was affraid that it was a scam because I waited almost 1 year for delivery.
At the end, the item was sent but from our post office not delivered. Instead of returning to them, Youtooz customer service was very friendly and helpful so at the end, return to sender was stopped at returned to me.
I know it' s a long waiting time, but my son is very happy and I would recommend and order again.

I would not recommend Youtooz based on my experience.
I pre-ordered a Cartman Night Light because it was advertised with a July shipping window. At the end of July, I checked the product page to see when it would be shipped, only to discover that the estimated release had quietly been pushed back to sometime in September. There was no email, no advance notice, and not even a specific shipping date—just a vague two-month delay.
The most frustrating part is Youtooz's business model. Nearly everything they sell is a pre-order, yet they charge your credit card immediately instead of when the item ships. You're paying in full months in advance, but there's no firm release date and no guarantee that the estimated shipping window won't be pushed back again.
These products are not cheap, and customers deserve better communication and reliability. If delays happen, that's understandable, but simply changing the estimated date on the website without proactively informing customers is poor customer service.
As a Canadian company, I expected a much higher standard of professionalism. Instead, I found vague shipping estimates, delayed products, and uncertainty about when—or even if—my order would actually ship.
If you're thinking about starting a Youtooz collection or buying one as a birthday or Christmas gift, I'd think twice. You simply can't rely on the estimated shipping dates, and a gift you expect in July could easily become "sometime in September" with little or no warning.
Until Youtooz improves its communication, stops charging customers months before products are ready, and provides reliable shipping estimates, I can't recommend them.

Youtooz support has been very helpful for me! I needed my address changed for a preorder and it was relatively prompt for me to get a reply and to get that changed. Very nice!

Wonderful customer service. I reached out about updating my delivery address for a pre-order item, and the support team got back to me quickly. Also love their figures and plushies

So I ordered a plushie of Toph for my sister birthday but due to supply issues it missed the date. The customer tram did keep me informed through out and even offered me a full or partial refund. I took the partial refund and waited for the item. However after it arrived I got another email saying the same item was dispatched. I did email back to double check if it was a mistake and they confirmed it was a double order mistake on their end. I offered to return the item once it arrives but they asked me to keep it and I quote - "After all, you can never have too many Earthbending Masters... just don't let her rearrange the furniture." Top level customer service!

8 months on and I’m still waiting for an item from my order … lies after lies from this company - of the five items ordered only one came of its own accord - all the rest had to be chased via email with lies, lies and more lies from them!!! After promises the missing item would ship early June, here I am 2 month on and still no sign of it!!! It’s 8 months since my order date - 8 months - this is a shambles of a company - avoid at all costs. My next step is a charge back via my bank, the company can’t be trusted to fulfil simple requests or keep their customers updated. I’m also in the process of reporting this company for fraudulent activities, ie, taking money under false pretenses- they have neither an intention nor ability to fulfil their orders - scam of a company.

Lies of a response from this company - they only replied to my email only after my review / now advised a new shipping date of September!!! - 11 month after order and only then plan to ship the order then. They expect me to wait nearly a year - a year for an order!! - crazy business practice… how are these people in business … avoid, avoid, avoid

After I placed a preorder, months later I released that I forgot to add with stairway of my building do I live in and the support was very nice to me and they corrected it for me.

I pre-ordered an item in October 2025 that they said would start shipping in January or February. This was fine by me, I don't mind a wait as long as I know it's happening. Come February, I had heard nothing, and found that they had silently pushed the shipping dates forward. This has continued, passing the "expected" timeframe repeatedly. It is now late July 2026, and they say they will be shipping it the end of this month, but I've still heard nothing. I received zero communication about these delays, not even an announcement, and have simply been left in the dark the whole time. I'm extremely displeased. I would never order from them again, and if it weren't for the fact that they clearly do deliver SOMETIMES, I would call this brand a scam outright. Don't give them your money.

For ordering any stuffed animals i turn to them they are super nice the customer support was super super kind they helped me fix my billing address im tired of mean customer support so this was a nice change so now im sticking with them😁

I respect Youtooz so much. Not only is the customer service awesome, but the products are always on point too. I really appreciate all the help I received when needing to change my shipping address. It was seamless and they got back to me super fast. The problem was resolved in a couple days (probably would have been hours normally because they got back to me faster than I could get back to them lol). Thanks a ton!!

I've ordered from them a few times. I've only had to cancel one order. It was because I had found the same plush at a mall. The staff were polite on helping me cancel the order. I've since bought quite a few plush characters and figurines from their site.

I moved to a different state and was afraid that my pre order item wouldn’t get to the right address. I contacted Youtooz support via X. They got back to me fairly quickly and made the adjustments and got my address corrected.

Thank you guys for making this right, I will always remain a loyal fan and recommend your products to anyone!

I had gotten a gift for my boyfriend for our anniversary, and needed to change the address and name on their because of changes that may happen around the time of the item being shipped, I emailed yootooz, and within a good amount of time, they helped me change the address, and change the name with no issues at all! They got to me within 3-4 days, and responded immediately after each email sent back. They were extremely patient and the process was very easy! Their customer service is top notch and I didn’t feel a bit like a burden or at unease that they wouldn’t be able to help me.