Y'OUR Personalized Skincare Reviews 685

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness in transforming skin, addressing various concerns like acne, dryness, and redness, and providing noticeable improvements in complexion and texture. Many people appreciate the personalized approach to skincare, finding the customized routines easy to follow and highly beneficial. The customer service and staff are frequently highlighted as exceptional, with consumers noting their responsiveness, helpfulness, and accommodating nature. However, some customers reported negative experiences, including products that caused skin irritation, burning, and peeling. A few individuals also expressed dissatisfaction with the company's refund policy and raised concerns about certain business practices.

What people talk about most

Product

Consumers generally express high satisfaction with the product, often highlighting its effectiveness in... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality of the products,... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as exceptional and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their kindness, professionalism, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers appreciate the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Truly hands down above and beyond in customer service on top of having an incredible product. My daughter found this product 4 years ago for us. She is currently about to graduate from Esthetician s... See more

Rated 5 out of 5 stars

I've been using Y'OUR skincare for years now and am constantly amazed that more people don't know about this company. I often get asked about my skincare routine, which is really simple thanks to Y'OU... See more

Rated 5 out of 5 stars

If you're uncertain about which skincare routine to try, let me share my exciting discovery! Y’OUR has completely transformed my skin and brought back the confidence I thought I had lost after battlin... See more

Rated 5 out of 5 stars

Game changer! My skin was dry with redness and breakouts. Now after using my personalized skincare line products from Y’OUR, my skin is moisturized and smooth, no longer red and irritated. I did deve... See more


Company details

Written by the company

We created a unique algorithm - Skin AI ® - that’s driven by powerful AI and human insights to fully assess your skin’s needs, then create a personalized regimen that changes with you. Because we believe every person should be able to have the confidence and “I can do anything” feeling that comes with having great skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

685 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

This is a Quality Lip Balm!

This is a great lip balm 5/5, and the aesthetic packaging is lovely! I enjoyed the smooth application and hydration that it provides. I’d say that this lip product is a hybrid between a lip oil and lip balm, but doesn’t give a greasy or sticky feel. It easily squeezes out of the tube and a little goes a long way. It also has a subtle peppermint scent which isn’t too strong and makes the product pleasant to apply.

6 October 2025
Rated 5 out of 5 stars

I love their products

I love their products. I have been using them for 6 months. I went from having frequent breakouts to barely any. My skin is soo smooth and less oily. Hyperpigmentation has decreased a lot. I recommend this to anyone who is struggling and nothing has worked. This product is a game changer.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

I am a new customer I did

I am a new customer I did. Ot know what to expect.
The products are everything they say it is. First time I found a product that removes the deep wrinkles around my mouth.
Y'our skin care is a speedy and professional Co. Employees respond within a day. Customer service 5☆

18 December 2025
Unprompted review
Rated 5 out of 5 stars

It's science

Well, I was very excited to get this product. I did each step as the team was instructions. I felt and looked different immediately in a good way.
This product is very amazing because it doesn't feel greasy.It soaks right into your skin, leaving your skin.Looking youthful. I don't go out and buy a lot of products for my face to be honest.But I know robin it's a very respectable woman. So I gave it a try, and I just love it so thank you very much.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

My face loves YOUR skin products!!

My face loves YOUR skin products! I've been a loyal customer for a couple of years, and had accumulated more than I expected or could use! I paused my subscription for a little while, so I could use up my cache! When I ran out of a few things, I reordered them, and started up my subscription. Then I realized that all I needed to do was to wait for my new green box to arrive! When I reached out to your company, all I wanted to do was cancel the items, as I couldn't afford them, and the box! I was told that they would still give the 3 products to me, along with my green box, as a gesture of kindness, as they had already been ordered. I couldn't believe it... what a great company, as you could have easily charged me for these items. I will remain a loyal customer and always keep my subscription ON!! Thank you again for making such a great product!!!
Warm wishes for the holidays,
Stacy Stutheit

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Game changer!

Game changer!
My skin was dry with redness and breakouts. Now after using my personalized skincare line products from Y’OUR, my skin is moisturized and smooth, no longer red and irritated. I did develop under eye bags, but the professionals recommended using the eye cream that took care of the problem. I recommend these products to family and friends now. Great service and great products.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Great Company!

I’m always satisfied with how helpful the team is whenever I have problems of any kind (skin problems, shipping issues, etc.) . I’ve used Y’our skincare for years now and I couldn’t ask for a better team of professionals helping me along my skincare journey. I know they will always be there to help when I need it and they have the best customer service I’ve ever experienced.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

When I contacted customer service to let them know that I haven't noticed a difference with my redness, they contacted me real quick with a solution and they adjusted my serum, sent it right away and even offered me a new product at no cost. I'm in love with their products and they really care about me. Thanks Your's!!

8 December 2025
Unprompted review
Rated 4 out of 5 stars

Best customer service ever.

My experience with this skincare company had some ups and downs, but their customer service truly stood out. The first products I tried didn’t work well for me, and I was planning to cancel my subscription. When I reached out, their team was incredibly kind — they asked what went wrong, offered helpful feedback, and even took the time to look at my skin concerns.

They also sent me a product to try that ended up being a much better fit for me. There was some confusion with my account afterward, but when I brought it to their attention, they handled everything professionally and made sure everything was resolved fairly.

Even though the products weren’t a perfect match for my skin, I really appreciated how supportive and responsive their customer service was. They genuinely tried to help, and that meant a lot. If you’re considering this brand, I’d say their customer support is exceptional.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Y’OUR has truly changed my skin

Y’OUR has truly changed my skin. The 4 step routine is easy to consistently follow. The products I received leave my skin feeling clean and fresh. I have combination skin but I have not experienced any increased dryness since using these products which is huge. I have used the products for about 2 months now and have seen dramatic changes. I’m 25 and have struggled with hormonal acne. After using these products, I no longer have black heads on my nose or white heads on my chin. My makeup lays so much smoother. I would recommend these products to anyone looking to transform their skin!

Additionally there was a mistake with an order I received. I contacted customer service and they were quick to respond, apologetic, and so accommodating to make sure I was satisfied. Followed up numerous times to make sure everything went well. Easily one of the most positive customer service experiences I have ever had.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Best Postpartum Skincare

I am 4 months postpartum and have been using Y’our Skincare for about a month. I am not one to normally invest in skincare but pregnancy left me with very prominent melasma and terrible complexion. I have been so pleased with my simple but effective skincare regimen. I am actually shocked by how much my melasma has improved and how my skin is starting to get that “glassy” look… I’ve never had that!! The skincare team has helped so much when I was still having concerns about some breakouts. After reviewing photos, they were able to adjust my regimen and send me a new product… FREE. I would absolutely recommend Y’our Skincare. The best part has been the fact that it’s breastfeeding safe and created JUST FOR ME!

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Sweet Surprise

I was unfamiliar with this company and hesitant to try, but I decided to take the plunge. The packaging is simplistic, modern, and very nicely put together. I need more time before settling on my overall thoughts, but the products go on smoothly and the moisturizer has a nice consistency. My skin feels softer and I’m looking forward to my complexion evening out. The customer service though. Top notch. Excellent. Bar none. Every experience superseded the last. I feel valued, respected, and appreciated. Annie, my Skin Consultant, is exceptional. I look forward to the companies continued growth and future successes.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

My customized products arrived quickly…

My customized products arrived quickly and are AMAZING!!!! I have seen instant improvement in my skin, not only do I love my full skincare routine they made me but the customer service and the entire experience has all been fabulous! I highly recommend you take the skin care quiz and try some products out - highly recommend! -Emily Herman

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Game changer - Don’t think twice GET IT NOW!

This product has changed my
Perception on facial products. I started peri menopause almost 12 months ago & acne hit me out of nowhere. I stumbled upon Y’our & haven't looked back. Customer service is outstanding. They work with you to ensure you are reeping the benefits of this product. It’s amazing I’m acne free & the reward is greater than the cost it’s worth every Penny. Don’t think twice Buy it & stay smiling every time you look in the mirror.

30 November 2025
Unprompted review
Rated 5 out of 5 stars

Y’our skincare is excellent

Y’our skincare has honestly been a game changer for me. I love the way it makes my face feel—so smooth, refreshed, and cared for. The acne ointment really cleared my skin, even when I wasn’t as consistent as I could be. The fact that I still saw results says a lot!

I just had a baby, so the 3-step routine is quick and simple, which fits my life perfectly right now. It’s fast, it’s effective, and it doesn’t overwhelm my schedule.

I can only imagine what it would do if I used it daily like I should 😅 but the results already speak for themselves. If you want skincare that actually works and keeps things simple, Y’our is it!

Absolutely love it.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Good Quality Products

My daughter really enjoys her products and feels like they have helped her skin become more clearer.

17 November 2025
Y'OUR Personalized Skincare logo

Reply from Y'OUR Personalized Skincare

Thank you for sharing! We’re so happy to hear that your daughter is enjoying her products and seeing improvements in her skin. We appreciate your feedback!

Rated 5 out of 5 stars

Best skincare

Ever since I started using this skincare my skin has never looked better. I have always had sensitive skin with lots of redness and acne, and I have truly seen a huge difference with this skincare routine.

18 November 2025
Y'OUR Personalized Skincare logo

Reply from Y'OUR Personalized Skincare

We’re so happy to hear that your skin is looking and feeling better! It’s amazing to know that our skincare routine has made such a positive difference for your sensitive skin. Thank you for sharing your experience!

Rated 5 out of 5 stars

Great product, even better staff.

Y’our skincare has been amazing from the very beginning. I’ve spent many years searching for products that work for my skin (which is oily and prone to breakouts) without drying it out. I stumbled across this company during one of my many binges of research and I haven’t looked back yet. On top of the product being amazing the customer service and support are always so nice and accommodating and they respond very quickly. I always recommend these products when I hear people complaining about their skin and/or current skin care. Overall amazing product and amazing staff.

16 November 2025
Unprompted review
Y'OUR Personalized Skincare logo

Reply from Y'OUR Personalized Skincare

Thank you so much for your kind words! We’re thrilled to hear that both our products and customer support have made such a positive impact on your skincare journey. Your recommendations mean the world to us, and we’re grateful to have you as a customer!

Rated 5 out of 5 stars

such a MUST-HAVE!

Absolutely love this brand! I got my acne-prone friend the spot treatment and she has been LOVING it! while I got myself the exfoliating gloves and setting spray, and they've been great aswell! I love that the gloves are so easy to use in the shower compared to an actual scrub where it's kinda hard, and the makeup setting spray melts and sets my makeup nicely!

16 November 2025
Unprompted review
Y'OUR Personalized Skincare logo

Reply from Y'OUR Personalized Skincare

Thank you for the awesome review! We’re so glad both you and your friend are enjoying your products. It’s great to hear that the exfoliating gloves and setting spray are working well for you, too! Thanks for sharing your experience!

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