Y'OUR Personalized Skincare Reviews 684

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness in transforming skin, addressing various concerns like acne, dryness, and redness, and providing noticeable improvements in complexion and texture. Many people appreciate the personalized approach to skincare, finding the customized routines easy to follow and highly beneficial. The customer service and staff are frequently highlighted as exceptional, with consumers noting their responsiveness, helpfulness, and accommodating nature. However, some customers reported negative experiences, including products that caused skin irritation, burning, and peeling. A few individuals also expressed dissatisfaction with the company's refund policy and raised concerns about certain business practices.

What people talk about most

Product

Consumers generally express high satisfaction with the product, often highlighting its effectiveness in... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality of the products,... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as exceptional and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their kindness, professionalism, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers appreciate the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Truly hands down above and beyond in customer service on top of having an incredible product. My daughter found this product 4 years ago for us. She is currently about to graduate from Esthetician s... See more

Rated 5 out of 5 stars

I've been using Y'OUR skincare for years now and am constantly amazed that more people don't know about this company. I often get asked about my skincare routine, which is really simple thanks to Y'OU... See more

Rated 5 out of 5 stars

If you're uncertain about which skincare routine to try, let me share my exciting discovery! Y’OUR has completely transformed my skin and brought back the confidence I thought I had lost after battlin... See more

Rated 5 out of 5 stars

Game changer! My skin was dry with redness and breakouts. Now after using my personalized skincare line products from Y’OUR, my skin is moisturized and smooth, no longer red and irritated. I did deve... See more


Company details

Written by the company

We created a unique algorithm - Skin AI ® - that’s driven by powerful AI and human insights to fully assess your skin’s needs, then create a personalized regimen that changes with you. Because we believe every person should be able to have the confidence and “I can do anything” feeling that comes with having great skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

684 reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Super fun products to try

I tried the Y’OUR lip balm, eye cream, and tinted moisturizer recently and honestly I’ve been really liking everything so far. The lip balm is probably my favorite because it has that minty feeling that makes your lips feel super fresh, and it actually stays moisturizing for a while instead of disappearing after 10 minutes lol. The tinted moisturizer was a tiny bit darker than my skin tone, but once I blended it down my neck it looked totally fine and actually gave my skin a really nice healthy glow without feeling heavy or cakey. It feels way more lightweight than a lot of face products I’ve tried. I’ve also been using the eye cream and it feels really hydrating under my eyes, especially before makeup.
I love the personalized touch and the luxury feel, will purchase again!

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Deep Hydration That Actually Lasts

l've been dealing with really dry, chapped lips lately, so l was excited to try Y'our Intensive Healing Lip Balm and it honestly exceeded my expectations. From the first application, it felt incredibly nourishing without being too heavy or sticky. It creates a smooth barrier that helps lock in moisture, and I noticed my lips felt softer and more hydrated throughout the day rather than needing constant reapplication.
What stood out most is how soothing it feels on already irritated lips. After a couple of days of consistent use, the dryness and flakiness noticeably improved, and my lips looked healthier overall. I also appreciate that it wears comfortably alone or under other lip products.
Overall, this is a great option if you're looking for a reliable, deeply hydrating lip balm that actually helps repair dry lips instead of just temporarily masking the issue.

5 May 2026
Unprompted review
Rated 1 out of 5 stars

I feel like I was taken advantage of

I feel like I was taken advantage of. The products are small travel size with a huge monthly price. I don't think it was worth any of it. I don't normally complain but when I seen there were billing me again and sending out more products like I have a life time subscription. My husband has cancer, spending like this is hurting my family. That can't help my skin. I am very dissappointed. And yet I keep writing and telling them I don't want anymore product. But another shipment went out again. I need to cancel my debit card apparently to get them to stop billing me.

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Truly hands down above and beyond in…

Truly hands down above and beyond in customer service on top of having an incredible product. My daughter found this product 4 years ago for us. She is currently about to graduate from Esthetician school and still will only use this product for her skin care.
We have had only needed customer support twice in those 4 years. Once was for issues with delivery and they more than made it right! And the 2nd time was actually our fault and the customer service has been out of this world (I used to train customer service for a living so I don’t say this lightly). They have been so kind and accommodating in helping us straighten everything out bc we forgot to update our address and make account in my daughters name now that she is an adult. Highly recommend!!!

28 April 2026
Unprompted review
Rated 4 out of 5 stars

The packaging is very cute

The packaging is very cute. I like the serum and the night cream. However the cleanser and the day cream need improvement. I know I have dry skin but the cleanser feels more like a moisturizer than an actual cleanser. It doesnt feel like my face is being cleaned when I use it. The day cream does not spread well. It leaves alot of white residues afterward thats very annoying clean off. I would not recommend the day cream to anyone.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Great company!!

I have been using Y’OUR Skincare for 3 years. I’ve had a great experience with this skincare line. The products feel high quality and have made a noticeable difference in my skin. What really stands out, though, is the customer service. They are always super responsive, helpful, and genuinely caring. It’s rare to find great products and great support, but they deliver on both.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

The customer service is awesome

The customer service is awesome. I had trouble getting the dropper to dispense serum. I contacted customer service and they sent me a new serum. I also needed to change due date. Customer Service took care of everything. I enjoy using the cleanser and product made just for me.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

I started my journey while I was…

I started my journey while I was pregnant so when I had to make some changes, I emailed and the response time and communication was impeccable. In a time where it's hard to talk to anyone at all when you have a concern, Y'OUR went out of their way to accommodate my skin/hormonal changes and needs for my skin. So far the adjustments has been working well! Even if it didn't, their commitment to enhancing my PERSONALIZED skin routine e is unmatched.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Y’OUR Skincare has changed my life

Y’OUR Skincare has changed my life. Before I started this regimen, my skin was inflamed. I dealt with cystic hormonal acne. In one month, I don’t even look like the same person. Worth every penny. I will forever be a customer! Thank you Y’OUR Skincare. I am grateful for you!!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

I’m almost 33 years old and this is the…

I’m almost 33 years old and this is the first skin care I’ve used that has NOT made my skin break out or feel greasy or heavy. The redness has gone down and my breakouts have slowed down. My face feels good for the first time in YEARS.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

I was not happy at the beginning

I was not happy at the beginning. I am 40 and my skin changed. So I answered all the questions as my normal skin. I reached out to them to cancel my subscription and they talked to me about my issues. They sent me a whole new set for my new problems. I am in love with this now. I’m looking younger and rejuvenated. The customer service is 10 out of 10! I am a tight wad also and this is my new staple

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Redness, breakouts, scarring—-quickly fading!!

I’ve been using Y’OUR skincare for about one full month now & oh my goodness. If I could say one thing about their products, it would be that there is QUICK results. I had been battling deep cystic acne, scarring, uneven skin, redness, texture & constant breakouts. But about two weeks into using Y’OUR products, all those things began to subside. My redness cleared up the quickest! I’m so very happy with my skincare now. I’m getting married in October so having clear skin is my goal, and Y’OUR has helped me find the perfect regimen to accomplish that!

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Love the Staying Power of the HD Matte Powder

I had a great experience with communication and shipping status. I chose the HD-Perfect Matte Pressed Powder, Translucent. I love the 'staying power' of the setting product and still wasn't shiny about 8 hours after application. Also, I love that it's Talc & paraben free for healthy skin.

2 April 2026
Unprompted review

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