Your Great Adventures Reviews 

186
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for making holiday planning stress-free and straightforward. Many people appreciate the seamless booking process and the excellent service provided, noting that everything went smoothly. Reviewers frequently highlight the staff's professionalism, attentiveness, and personalized approach, ensuring all needs are met. Consumers feel well-supported, with staff readily available to answer questions and adapt plans for complex itineraries or unexpected situations. This dedication results in fantastic holidays and memorable experiences, leading many to become repeat customers who highly recommend the service.

What people talk about most

Holidays

Customers had positive experiences with holidays, often praising the stress-free booking process and... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting that the team excels at finding suitable... See more

Booking process

Reviewers express high satisfaction with the booking process, often highlighting the ease and stress-free... See more

Customer service

Clients share positive opinions on customer service, highlighting the helpfulness and attentiveness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve used YGA twice now to book our family summer holidays, and really happy both times. Lewis is great at taking our brief and finding suitable options. Jill is very attentive and keeps us informed... See more

Rated 5 out of 5 stars

We had a fab Greek Island cruise on Celebrity Infinity booked via Lewis and YGA team. We got a really good value cruise from Lewis, with well organised itinerary from booking to holiday. But it didn't... See more

Rated 5 out of 5 stars

We’ve just returned from a trip to South Africa and what an amazing time we had. The package put together by Lewis and Jill was everything we could have wished for. The experiences were so varied from... See more

Rated 5 out of 5 stars

Once again an excellent experience booking our trip to Florida with Lewis and team. We had a varied itinerary, some time staying with a friend then all 3 of us on a road trip. Flights, rental cars and... See more


Company details

  1. Travel Agency

Written by the company

Your Great Adventures is a Personal Travel Planner providing all types of holidays to personal, business and small group travelers. Specialising in creating magical Disney packages. As a member of the Hays Independence Group, we are able to provide travel all over the world with high quality service, working with and for our clients, at a great price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

186 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(186)

39 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service!

We asked Lewis to find us a holiday to celebrate our Silver Wedding and he really delivered!

From the initial enquiry through to the 'Welcome Home' postcard waiting for us on our return, the service was exceptional. He found us the perfect hotel in the perfect location at a reasonable price.

Really impressive service and will definitely be using Your Great Adventures again.

22 September 2022
Unprompted review
Your Great Adventures logo

Reply from Your Great Adventures

Thank you Matthew, much appreciated!

Rated 5 out of 5 stars

Dream holiday

Lewis helped us organize our dream holiday and it was truly amazing. Lewis was always friendly and positive and willing to help us sort things out and find the right alternatives….and he helped us find the perfect solution. We went to Jamaica for a week and everything went super smoothly…from flights, transfers to the most amazing resort. All wonderful! Thank you for your fantastic services!

14 June 2022
Unprompted review
Your Great Adventures logo

Reply from Your Great Adventures

Thank you for your kind words Heidi, glad we could help you with your holiday to Jamaica!

Rated 5 out of 5 stars

Amazing Customer Service

I would like to thank Lewis Miller from Your Great Adventures for the amazing customer service and support with booking our holiday to Cyprus, in May this year.

This holiday was booked last minute for myself and my husband, two teenagers and my elderly Mother, so with three generations to cater for, it was not the easiest task! Lewis listened to our questions and ideas and delivered the most amazing holiday, which ticked every box we had requested and more!

As with most of us, having not travelled for three years, I was very apprehensive about going abroad, but Lewis went through everything is so much detail, offering reassurance and information from start to finish, which we were incredibly grateful for.

This made the whole experience much easier and always having Lewis at the end of the phone, made the entire process run much more smoothly, which calmed my nerves considerably.

Unfortunately, we travelled at a time when BA were closing flights, which only added to the unpredictability! Lewis supported us with from day one when we booked the holiday to the moment we returned to the UK. Lewis checked us in, checked flight announcements and even emailed us all the paperwork, saving us time and stress, which made everything much easier.

Lewis even managed to book the seats we requested upon our return, so the children had a window seat each!

It was a lovely touch also to be sent a card and chocolates when booking our holiday and a postcard upon our return, which is a strong example of the high level of customer service and attentiveness we received.

Time now is more precious than ever, so if you are looking for that magical escape away, I cannot recommend more highly you contact Lewis today to get that holiday in the diary.

I would not hesitate to go back to Lewis again for our next adventure!

Thank you Lewis for allowing us to create some lifelong memories, which will cherish forever!

Clare, John, H, Y and Granny!

12 May 2022
Unprompted review
Your Great Adventures logo

Reply from Your Great Adventures

What a lovely review Clare, thank you, we really appreciate the time you've taken to write this, Thank you.
Looking forward to sending you off again this year for your summer holiday!

Rated 5 out of 5 stars

This was a great holiday to the USA

This was a great holiday to the USA - 4 cities and lots of flights. We had great support from yourgreatadventues over flight changes and airline issues - thanks guys.

22 March 2022
Unprompted review
Your Great Adventures logo

Reply from Your Great Adventures

Thank you Richard!

Rated 5 out of 5 stars

Would definitely recommend

Lewis booked us a trip to Krakow and it was brilliant! He booked us a great hotel and well organised day trips!
Great price as well!
Would definitely recommend!

9 March 2022
Unprompted review
Your Great Adventures logo

Reply from Your Great Adventures

So glad to hear you had a brilliant time Rachel.
We really appreciate you taking the time to leave a review for us, thank you!

Rated 5 out of 5 stars

Excellent service and support

Lewis was recommended to me by a friend and I am so glad we found him!!! We wanted to book a holiday for a big birthday celebration, Lewis listened to our requirements and found amazing deals and offers to suit us. Due to covid things moved around a bit (countries being on and off red lists) but he has been amazingly supportive and guided us through the whole process. We also added a few curve balls with additional last minute requirements, but nothing was too much bother for him.
A genuine and honest guy to work with. I would 100% recommend him. We too only returned back from our trip last week and already trying to arrange another.

12 November 2021
Unprompted review
Your Great Adventures logo

Reply from Your Great Adventures

Thank you for your kind words Danielle, its much appreciated that you took the time to leave a review for us.

Rated 5 out of 5 stars

Personal service and very helpful.

We booked a special holiday through Lewis. He was very thorough and very patient with my many queries. Sadly we had to postpone due to covid, but Lewis helped with the reschedule. I'm sure we'll have the best trip, when we eventually get to go.

5 November 2021
Unprompted review
Your Great Adventures logo

Reply from Your Great Adventures

Thank you Gez!

Rated 5 out of 5 stars

Lewis was very helpful and efficient…

Lewis was very helpful and efficient researching and booking our recent holiday to Lanzarote. He printed out all the paperwork for us and talked me through all the Covid regulations. It was great knowing he was contactable if we had any issues (which we didn’t). Will definitely use Lewis again.

3 November 2021
Unprompted review
Your Great Adventures logo

Reply from Your Great Adventures

Thank you Linda for leaving a review for us at Your Great Adventures. We really appreciate it.

Rated 5 out of 5 stars

Holiday Break Support

We recently asked Lewis to find us a potential holiday destination and accommodation and the support we were given from Lewis was exceptional. We gave him a blank canvas (with some very strict guidelines) and he somehow delivered on all fronts (including cost!). We had a lovely break and Lewis was extremely helpful throughout to ensure we had ideas, tips and advice for the perfect break away. Highly recommended!

31 August 2021
Unprompted review
Your Great Adventures logo

Reply from Your Great Adventures

Thank you Gerard for your recommendation and review.
We really do appreciate you taking the time to write such kind words, thank you!

Rated 5 out of 5 stars

Our Florida Adventure

We used Lewis to book a hotel for our next Florida Adventure. He made sure he could find us the best price possible and communicated every step of the way. He was cheaper than main high street vendors (I.e TUI and Virgin). We will definitely be using Lewis again

4 June 2021
Unprompted review
Your Great Adventures logo

Reply from Your Great Adventures

Thank you Andy!

Rated 5 out of 5 stars

Stellar customer service

I had to arrange emergency travel because of family bereavement. Phoned Lewis at Your Great Adventures, and his help and expertise were stellar! Their service gave me one less thing to worry about.

On a separate occasion, phoned them again to find out about transportation for a forthcoming charitable cycle ride-again excellent help, really friendly and again sorting things out for one less thing for me to worry about!

Your Great Adventures will be my go-to! Highly recommended.

27 May 2021
Unprompted review
Your Great Adventures logo

Reply from Your Great Adventures

Thank you so much James! I really appreciate the review and look forward to helping you again in the future.
Lewis

Rated 5 out of 5 stars

Fantastic Service

I got in touch with Lewis to book a staycation for the Summer holidays, we are quite a big family so not the easiest task, but Lewis listened to our requirements and provided various options, quickly and within budget. Fantastic service and I will be booking all my future holidays with Lewis.

25 May 2021
Unprompted review
Your Great Adventures logo

Reply from Your Great Adventures

Thank you Donna for your very kind review. I truly hope you have a fantastic time in a beautiful part of the world!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look