Thank you Emerald and escalation team for finally approving my refund. Let's hope that happens quicker then your response to me canceling a subscription I wasnt aware of
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See what reviewers are saying
I didn’t quite realize what I had signed up for initially so I decided to cancel. After emailing yourbeautyaid.com Bob replied and said that my subscription would be cancelled and that my membership f... See more
Caution! Scam! The company made me enter me contact information, falsely pretending that it was selling a product that it had never really sold. She was just looking to encourage people to leave the... See more
This company replied instantly with a phone call and follow-up email , after an error was discovered and rectified the issue. An immediate refund was made, and the problem was resolved without... See more
Company replied
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Hasn’t replied to negative reviews
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Customer service
I had a query and voiced it on the website. The query was resolved immediately without delay. The query was escalated and resolved to my satisfaction. I did not expect the quick customer service from an international company. Thank you.
Issue is being handled by Claire
I've have experience unclear product to…
I've have experience unclear product to you, you collected double payment from my account which I don't know if other payment was it for, lately you I was told it was Gift card in which I never ordered.
Did not indicate that there was a…
Did not indicate that there was a subscription unless it was in the fine print which should have been conveyed on taking card payment details before processing as I would not have considered the transaction
Kenny is helping to resolve
Scam
Scam. Do not buy anything using this platform. You will be automatically enrolled in a membership subscription, which will charge between €29 and €70 every 14 days.
Eric was super helpful!
This company is a scam!
This company is a scam and the way you get roped into a subscription is unethical!! I thought I was clicking on a page to receive some end of range clothing from Mr Price. Only after I entered my bank details did I see there was a tiny box ticked next to tiny print at the bottom saying I was subscribing to yourbeautyaid.com
There was no way to stop or reverse it. 2 amounts came off my bank account immediately! I tried emailing them numerous times to no effect. In fact some guy emailed me back to say they would cancel my subscription after the next payment only if I did a 5 star google review!! 🤬
Shocking and disgusting!! I still get emails saying my bi-weekly subscription will be automatically renewed!!
Good response from the team
Scam!
Caution! Scam!
The company made me enter me contact information, falsely pretending that it was selling a product that it had never really sold. She was just looking to encourage people to leave their contact information. Needless to say, I didn't get anything after they got paid. The company's representative wrote to me three times that he would refund me the amount, only if I left a positive review on the site.
It was a good time dealing with the…
It was a good time dealing with the team.
Eric was so helpful and useful for my…
Eric was so helpful and useful for my problem.
Professional Service
1. The promptness of responding to my email requesting the discontinuation of my membership.
2. The courtesy in the tone used in responding to my email
The prompt response to my email asking…
The prompt response to my email asking that my membership should be discontinued
The courtesy in the email sent to assure me that action is being taken
Revesal of Amount then i'll be satisfied
Please Reverse my amount as soon as poosible
they return my money after some…
they return my money after some misunderstandings I can complain they responded fast and correct 💯
Problema solucionado.
I'm glad my concerns were addressed…
Kenny is assisting in resolving the issue
Raj help me a lot
Good in response to resolve the short…
Good in response to resolve the short falls by fake users using ur site please protect ur customers who trusted in u all
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