Youi Reviews 29,109

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 7,970 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, especially regarding claims which are handled smoothly and quickly. Many people also found the pricing to be competitive, often saving them money compared to other insurers. However, some customers also noted issues with pricing, finding quotes to be significantly higher than competitors. A few other people also felt that the company lacked flexibility and common sense, particularly when dealing with long-term loyal customers or specific repairer choices, leading to frustration and extended repair times.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Service

People report positive experiences with service. Many reviewers praise the friendly, helpful, and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the helpfulness and... See more

Price

Customers consistently note positive experiences with price, often highlighting significant savings. Many... See more

Claim

Consumers find the claim process to be positive. Many reviewers highlight the speed and ease of the process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Youi was able to provide comprehensive car insurance competitively, with additional inclusions. For example, their quote was around half the cost of my renewal notice with RACV, and less than others.... See more

Rated 5 out of 5 stars

I've been with Youi for 11 years. In that time I've had several policies car, home, contents & business. Every interaction, no matter if it's quoting/changes, cancellations or roadside assistance, I... See more

Rated 5 out of 5 stars

Whilst not my fault for a mishap with my Car , Youi were very professional and spoke with a real human voice that cared in my opinion. Understanding and given choice to where to have car fixed, O... See more

Rated 5 out of 5 stars

I had a direct debit on my credit card and had no idea what this was for. I called Youi and did not wait long to get a connection. The lady I spoke to was very efficient and solved my query. It was... See more


Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Business Insurance Company
  4. Home Insurance Agency
  5. Insurance Company
  6. Motorcycle Insurance Agency

Written by the company

We get that you’re all different, living in different homes and driving different cars so we get that you should be with an insurer who understands you. This is why we ask questions to get to know you better because the more we know about you, the less we have to assume. This helps us to tailor-make a premium to suit your needs. Simply put, at Youi, we get you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

29K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Huge savings on car insurance

My interaction with youi and inparticular the agent (lindo) was an absolute pleasure. Extremely helpful and very friendly, she explained everything and encouraged me to ask questions about anything she offered. And the savings I received were HUGE. Highly recommend you give them a call if you need to save a fortune.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Damien made the switch over to my new car an easy and pleasant experience. 10/10 mate. I wish all of your staff had his enthusiasm and pleasantness. He deserves the role of a trainer.

My last call 2 months ago was destructive, and I was ready to go elsewhere. Damien cemented me on staying with Youi.

Please pass on this to Damien

Regards
Mark

12 May 2026
Unprompted review
Rated 5 out of 5 stars

YOUI was excellent easy to work with in…

YOUI was excellent easy to work with in submitting and managing the claim. and Inkerman panels was a a well organised and friendly company with excellent SMS updates and prompt phone responses that made it very easy to organise the whole repair. It was well planed with regular content updates as to the arrival of parts confirmation of repair dates and finished on the day and time agreed. Very simple and efficient good service.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

I found the process of obtaining a car…

I found the process of obtaining a car insurance quote to be straightforward, and a customer service representative promptly contacted me to discuss optimal cost-saving strategies. The entire experience was both efficient and convenient.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

The young lady on the phone part of the…

The young lady on the phone part of the quote was excellent.Very professional and friendly..she made the experience so easy..was a pleasure to do business with.We were impressed with our savings and the whole experience was easy and efortless

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, felt like I was talking to a friend helping to sort out and give me the best policy for my car. Very happy with Youi and servi e.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Solar pannel replacment

Dealing with Youi and the owner of the Greenbank Solar, Scott Leaver (who replaced my solar panels and the electrical unit) was really easy to do. Youi helped us immediately with no fuss and Scott did what he could to make sure that everything fell into place.
I definitely recommend Youi for insurance and Greenbank Solar for ALL of your Solar needs

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Kate was very professional and…

Kate was very professional and extremely helpful with my concerns. She provided a happy and friendly service which is hard to find these days. Thank you Kate for making my experience with YOUI a pleasant one.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have always found Youi to be friendly, polite, helpful, informative and caring about the best policy for us. Today was no exception. Excellent as always

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

I recently had an accident my car was declared a write off. From the very 1st moment i rang Youi i found them to be friendly ,approachable , easy to deal with. They clearly explained what needed to be done, The whole process has been easy from start to finish .one week after my accident and i have already been paid out. I couldnt be happier .

12 May 2026
Unprompted review

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