Just dealt with Brad through the Chatbox &... what a star !!! He totally understood my concerns & queries & was sooo efficient & concise with his answers & advice. If only all Chatbox agents could be... See more
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I had live chat with Brad
I had live chat with Brad. I was a little dubious at first as I would rather speak to someone but it was clear that this was not AI, there was someone at the end of the phone and he was very helpful. All of my questions were answered and it was done in a timely manner
Ami was really helpful
Ami was really helpful. Responded quickly to my query and solved it in the same chat. They explained everything clearly. Thank you.
I have been struggling to find some…
I have been struggling to find some home contents insurance as the company I was using stopped and as I had filed for bankruptcy years ago which is now completed it was problematic and then I requested a quote via an email from “ discounts for carers” and found a quote by yoga insurance. I was still struggling with the policy declaration wording but after talking to Jack on the web chat he eventually sorted out my problem & I now have the insurance I needed. I have only just started the policy so cannot comment on the policy it’s self but I am very happy with the help & information I received from Jack
Understanding my policy
I was confused about my policy, and went on live WhatsApp chat with Ami, who was very patient, understanding and helped me add a couple of upgrades to my policy, brilliant customer service 👏
Considered changing this year however
Considered changing this year however, Ami helped in providing my renewal van insurance with a honest professional manner, definitely using yoga insurance again. Grass isn’t always greener! Thanks Ami
Abbie your staff online advisor…
Abbie your staff online advisor quickly sorted my issue out and was an excellent advert for you company. iId give her 10 stars out of 5 !
Simon
South Cave East Yorkshire
Bradley was very good as I was pretty…
Bradley was very good as I was pretty irritable. I’m not a fan of not talking to companies on the phone but he sorted the problem out.
Brad communicated promptly and…
Brad communicated promptly and effectively to resolve my query - thank you
Brad my advisor was great
Brad my advisor was great, very professional, reassuring and knowledgable
He made a stressful process easy and I wouldn't hesitate to recommend.
5 Stars for brad
Ami did try
Ami did try his best to renew my policy in the last year was good when I had but in this current climate it all comes down to money. No discount for loyalty, work both ways.
Charlie,D was very helpful and…
Charlie,D was very helpful and professional
Great service from Jack
I started a live chat as I had an issue getting into my online account, Jack sorted the issue in no time.
Excellent customer service, thank you
I rang to enquire about my renewal cost…
I rang to enquire about my renewal cost for car insurance. Ami was extremely helpful and came up with lost of solutions to my questions. Highly recommend as never had anyone on live chat this helpful!
Deficient policy detail
When taking out insurance with a Yoga Lite policy at no point was it made clear that this policy does not have windscreen cover. I have never, in 50 years of insuring a car, had a policy that does not have windscreen cover. This should be emphasised at the point of taking out cover. To add insult to injury I am now getting emails from Yoga telling me how easy it is to make a windscreen claim. Any saving I made with this policy will now be gobbled up my paying for a new windscreen.
Ami D was helpful in sorting my renewal…
Ami D was helpful in sorting my renewal price for which I'm very grateful. Thanks Ami.
Super Speedy Service!
First off, very cost effective and great value for no nonsense insurance. Everything you can manage online, so no hanging on the phone for hours.
If you do need any help or assistance, there are real folk on the online chat. I had cause to need to talk to someone and I got through to Jack within a couple of minutes and he sorted out my issue no problem.
Great service and staff - happy to recommend.
Sorted my issue really quickly. Thanks Brad!
Live chat with Brad today. Helped me out and sorted my issue really quickly. Thanks Brad!
Charlie was a breath of fresh air after struggling with chatbot
Charlie helped with my questions. He was patient and clear with his responses. And gave assurance I could come back if I needed more help
Jack was great
Jack was great, understood the problem, communicated the consequences and sorted it for me. It’s a very easy insurance that I’m now on a monthly rolling contract as a loyal customer. Didn’t wait too long to speak to Jack either.
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