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Review summary

Created with AI, based on recent reviews

Considering 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and efficiency, highlighting their excellent service and quick response times. Many people appreciate the ease of contact and the smooth process from initial inquiries to problem resolution. However, some people were dissatisfied with the company, describing it as expensive and difficult to reach the right personnel. There were also mentions of issues with service provision and communication, particularly concerning contract agreements and resolving disputes.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professional,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and... See more

Customer communications

Customers had positive experiences with contact. Many reviewers praised the quick response times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently signed up for the Starlink Broadband with Yellowcom and have had a pleasant experience so far. Stephan initially got in contact with us and sold us the product. He was clear and... See more

Company replied

Rated 5 out of 5 stars

Can highly recommend Yellowcom and the service they provide. I have only ever had small issues with them on a couple of occasions - couldn't log in online / trying to set up holiday recordings etc. As... See more

Company replied

Rated 5 out of 5 stars

We contacted Yellowcom late in the afternoon and were handled by Cliodhna Kennedy who was very friendly and efficient. We expressed that we were a start up and urgently needed a number for our brandin... See more

Rated 5 out of 5 stars

Have had a few issues in service which were logged and Michael Robinson was straight on the case and did not leave a stone unturned until it was fixed and we were happy with the service being 100%. he... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Telecommunications Equipment Supplier

Information provided by various external sources

Leading provider of mobile and landline solutions for business


Contact info

  • Clydesdale House, Glasgow Business Park, G69 6GA, Glasgow, United Kingdom

  • yellowcom.co.uk

4.9

Excellent

TrustScore 5 out of 5

784 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Thank you Rachel for your prompt…

Thank you Rachel for your prompt response..

13 May 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thank you for your kind feedback, Shirley. We’re delighted to hear that Rachel was able to provide such a prompt response and assist you quickly. We truly appreciate your support.

The Yellowcom Team

Rated 5 out of 5 stars

Great service

Ciarán & Kyle were very helpful with the transfer over of our old phone lines to the new system.

12 May 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thank you for your kind feedback. We’re delighted to hear that Ciarán and Kyle were so helpful during the transfer from your old phone lines to the new system. It’s great to know the process went smoothly for you. We truly appreciate your support.

The Yellowcom Team

Rated 5 out of 5 stars

As always Yellowcom acted straightway…

As always Yellowcom acted straightway on my request to block a problem number. Great service!

13 May 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thank you for your great feedback, Steph. We’re delighted to hear that the team acted quickly once again to resolve the issue and block the problem number for you. It’s fantastic to know you continue to receive the level of service you expect from Yellowcom. We truly appreciate your support.

The Yellowcom Team

Rated 5 out of 5 stars

Just had a call from Harry regarding…

Just had a call from Harry regarding logging in as a manager rather than a general user. He had me sorted in minutes, and nothing was too much trouble for him. Top man and service.

13 May 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thank you for your great feedback, Jonathan. We’re delighted to hear that Harry was able to get everything sorted for you so quickly and make the process straightforward. It’s fantastic to know his helpful attitude and support stood out. We truly appreciate your kind words.

The Yellowcom Team

Rated 5 out of 5 stars

First class service from Yellowcom

First class service from Yellowcom, Jack sorted out our directory in super fast time.

11 May 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thank you for your great feedback, Corriena. We’re delighted to hear that Jack was able to sort out your directory so quickly and provide the first-class service you expect from Yellowcom. We truly appreciate your kind words and support.

The Yellowcom Team

Rated 5 out of 5 stars

Phone issues resolved quickly.

We had great difficulty with our phones. Harry was able to guide us in how to resolve this. And then checked in to make sure things were working a few days later. Great customer service!

11 May 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thank you for your great feedback, Mairead. We’re delighted to hear that Harry was able to guide you through resolving the phone issues and then followed up afterwards to make sure everything was still working properly. It’s fantastic to know you received the level of customer service we strive to provide. We truly appreciate your kind words.

The Yellowcom Team

Rated 5 out of 5 stars

First class service

Always receive a fantastic service from Yellowcom.
Raised an issue with Yellowcom and Michael was quick to follow this up with a call. He was very knowledge, extremely patient and friendly and guided me through the fix. First class service as always! Thanks Michael.

1 May 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thank you for your fantastic feedback, Kim. We’re delighted to hear that Michael responded so quickly and provided such knowledgeable, patient, and friendly support. It’s great to know he was able to guide you through the issue and deliver the first-class service you expect from Yellowcom. We truly appreciate your continued support.

The Yellowcom Team

Rated 5 out of 5 stars

Great help from Harry today

Great help from Harry today. Thanks again.

7 May 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thank you for your feedback, James. We’re delighted to hear Harry was able to provide great support today. We’ll be sure to pass on your thanks - it’s much appreciated.

The Yellowcom Team

Rated 5 out of 5 stars

Customer Service & Support

Very good service and customer support. No problem too big or small. Natalie dealt with my query today very efficiently.

7 May 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thank you for your kind feedback, Sandra. We’re delighted to hear that you received very good service and customer support, and that Natalie handled your query so efficiently. It’s great to know you feel supported no matter the issue. We truly appreciate your comments.

The Yellowcom Team

Rated 5 out of 5 stars

Cameron was most helpful throughout the…

Cameron was most helpful throughout the whole process and replied very fast to every email as well. Thank you!

22 April 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thank you for your kind feedback, Rafal. We’re delighted to hear that Cameron was so helpful throughout the process and kept communication prompt and responsive. We truly appreciate you taking the time to share your experience.

The Yellowcom Team

Rated 5 out of 5 stars

Cameron always gives us am excellent…

Cameron always gives us am excellent service. He's friends and very knowledgeable and always communicates with us

7 May 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thank you for your kind feedback, Caroline. We’re delighted to hear that Cameron consistently provides excellent service and keeps communication clear throughout. It’s great to know his friendly and knowledgeable approach continues to make a positive impression. We truly appreciate your support.

The Yellowcom Team

Rated 5 out of 5 stars

Another first class job from Cameron…

Another first class job from Cameron and the team at Yellowcom. New Starlink service installed and integrated to suit our business, great job and thank you.

23 April 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thank you for your fantastic feedback. We’re delighted to hear that Cameron and the team delivered another first-class service for your business. It’s great to know the new Starlink installation and integration went smoothly and met your requirements perfectly. We truly appreciate your continued support.

The Yellowcom Team

Rated 5 out of 5 stars

Amazing comms - super helpful!

Amazing comms, could not be more helpful - both Graeme and Cameron were brilliant and could not have done more! Answered all of our questions and talked us through everything in detail before going ahead. They really tailored the service to our needs as a small company with only two users. And they explained how easy it is to expand the service as the company grows. Cameron spent time talking me through everything in detail once the app was in place and has been very attentive to make sure we have everything we need going forward!

15 April 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thank you for such a fantastic review, Sheena. We’re delighted to hear that Graeme and Cameron provided such attentive and helpful support throughout the process. It’s great to know they took the time to answer all of your questions, tailor the service to suit your business needs, and clearly explain how the system can grow alongside your company.

We’re especially pleased that Cameron continued to provide detailed guidance and ongoing support after setup.

The Yellowcom Team

Rated 5 out of 5 stars

Cameron Reid was extremely efficient…

Cameron Reid was extremely efficient handling our new handset purchase, with excellent communication throughout, good follow-up, and timeous delivery.

28 April 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thank you for your wonderful feedback, Mandy. We’re delighted to hear that Cameron handled your new handset purchase so efficiently and kept communication clear throughout the process. It’s great to know the follow-up and timely delivery made for such a positive experience. We truly appreciate your kind words.

The Yellowcom Team

Rated 5 out of 5 stars

Andrew was very helpful with the issue…

Andrew was very helpful with the issue with my phone, very friendly and a lovely experience. thanks so much again!

6 May 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Hi Hannah,

We're delighted that Andrew was able to resolve your issue efficiently over the phone. We appreciate your kind feedback and 5- star review.

The Yellowcom Team

Rated 5 out of 5 stars

Switching to Yellowcom

We recently moved our phone systems over to Yellowcom and honestly couldn’t be more pleased with how everything went. Stephen, Kyle and Dara were incredibly helpful throughout the entire process and were always available whenever we needed anything. Nothing was ever too much trouble, and they made the switch so easy and hassle-free for us. Their customer care and support really stood out, and we’d happily recommend Yellowcom to anyone looking for a reliable and friendly service.

6 May 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thank you for your fantastic review, Siobhan. We’re delighted to hear that your switch to Yellowcom went so smoothly and that Stephen, Kyle and Dara provided such helpful support throughout the entire process. It’s great to know their availability, customer care, and attention made everything easy and hassle-free for you.

We truly appreciate your recommendation and your kind words.

The Yellowcom Team

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