Scancom Reviews 458

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, products, and competitive pricing. Many highlight the quick delivery service, often noting that products arrive promptly and work perfectly right away. People appreciate the overall value and efficiency, finding the deals to be solid and the process hassle-free. However, some customers also noted issues with customer service, mentioning slow responses or a lack of phone support. A few people experienced problems with SIM card activation or network connectivity, and some found the communication from support to be unclear or unhelpful when issues arose.

What people talk about most

Service

Consumers find service to be positive, with many praising the efficiency, professionalism, and quick response... See more

Product

Reviewers highlight positive aspects of the product, often praising the ease of use, with many stating that... See more

Price

Customers consistently note positive experiences with price, often describing them as great, reasonable, and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the quick and fast delivery,... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the excellent and... See more

Based on these reviews

Rated 4 out of 5 stars

Great value for money, did i 'need' it? Probably not but good to have. One concerning issue I had after inserting SIM, I started receiving messages from someone chasing an unpaid debt! Thankfully i... See more

Company replied

Rated 4 out of 5 stars

Great value eSim, so good I bought another. The only reason I have taken off a star is that the original eSim was not initially activated. It took me persuading via a few emails to get it going. Als... See more

Company replied

Rated 4 out of 5 stars

Great deal,quick delivery misleading data requirements. This is a great deal for a lot of people requiring great broadband using Three. If you watch netfix, especially 4k or 1080p, or watch youtube r... See more

Company replied

Rated 4 out of 5 stars

The ordering and delivery were fine. The SIM card, with pre-loaded data on the 3 network, worked for the first couple of days and now says no connection. I'm not out in the sticks. Not great. UPDATE... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Mobile Network Operator
  3. Telecommunications Equipment Supplier

Written by the company

Scancom is a leading telecoms provider with over 30 years of industry experience. As Official Network Partners with EE, Three, O2, and Vodafone, we deliver reliable mobile connectivity solutions tailored for individual and business needs. Our core offering includes preloaded data SIM cards and pay monthly contracts, backed by competitive pricing and dedicated UK-based network support. Trusted by organisations nationwide, we provide scalable, flexible mobile solutions built for performance and reliability.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

458 reviews

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1-star

Replied to 87% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

Bargain prices on their 3 data sims but…

Bargain prices on their 3 data sims but there’s a catch….. your speeds are extremely slow in parts of London due to congestion. I’m talking as low as 3Mbs/s!

Also, if you’ve chosen the eSIM and need to transfer to another device. You may need to order a new eSIM to do this - costs £18 pounds each time you wish to do this!

27 January 2026
Rated 5 out of 5 stars

Three data sim

Great company to deal with, very quick delivery. Having a prepaid sim does away with the need for monthly payments. you just pop the sim in your router and it is ready to go.

2 April 2026
Rated 1 out of 5 stars

No Support Emails Answered

Ive used scancom EE sims for a few years, decent value , but the support from Scancom is lacking, no phone support, and emails arent answered.

All i want to know is when is the 1000GB EE £15 a month sim reset, the old sims used to be on the 23rd of every month, but on these you cant text 150 to find out.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Speedy delivery

Speedy delivery. Ordered a preloaded SIM card. Arrived within 48 hrs. Popped it into a 5g enabled tablet. Job done. No hassle and worked 1st time!

31 March 2026
Rated 1 out of 5 stars

Cancelled within cooling-off period – eSIM still issued

I ordered an eSIM on 30/03/2026 but changed my mind the same day and exercised my right to cancel. I emailed Scancom that evening to cancel the order.

Despite this, I received no meaningful response and the eSIM was sent to me afterwards. I have not downloaded, installed, or used the eSIM at any point.

I have since followed up by email and have also sent a written letter requesting cancellation and a refund. At the time of writing, this has not yet been resolved.

Based on my experience, I would advise caution.

30 March 2026
Unprompted review

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