Yale Home UK Reviews 

Received very professional service by Sean regarding ordering a safe key from Yale

Had misplaced my main key to get into my safe, called them and they did everything to get my problem resolved.

Panic over

Thank you!

Amazing customer service from Sean! Needed a replacement rechargable battery pack for our home alarm. Emails were responded to really quickly, and the replacement part was a great price and arrived the next day. Much appreciated - thank you!

I called Yale Home Support and needed replacement parts. Sean at the support center was very helpful and provided feedback right away. I received the part the next day.

I was desperate to open my safe, due to a failed battery and I have lost the keys.
Sean in customer services was quick to respond and resolve my problem without any fuss.
I cannot recommend him and the services in general highly enough.
Thank you very much.

I had a great experience with Yale customer support, particularly with Sean. From start to finish, he was responsive, helpful, and kept me fully informed throughout the process.

My order was handled quickly once payment was confirmed, and Sean even ensured it was dispatched the same day with clear tracking provided. It’s rare to receive this level of personal attention and efficiency.

Really appreciate the smooth and hassle-free service – highly recommend both Yale and Sean for their excellent customer support.

Hansen was amazing in helping me get the phone and access cards connected to the door. He was so patient and calm. We got cut off and he rang straight back.
Thank you so much Hansen!

What a great experience, customer service agent was extremely proactive and kept me updated throughout every stage of the process. Would highly recommend Yale for any product related support. My experience of engaging with 3rd party recommendations was nowhere near as professional as dealing directly with Yale.

I sent an e -mail asking for help, and within the hour help arrived and sorted out my issue.
Thank you so much Sean.

I recently moved home and needed support with parts for fitting smart lock on new front door. Sean, instantly reached out and offer the perfect support to solve the problem I was facing in a couple of hours.

The Safe Battery Died - the key could not be located. I couldn't access the safe at all.
Completed the online forms with Yale uploading all relevant documentation and providing an explanation as to what happened in the evening.
The Following morning, first thing, I rec'd an email from Sean in customer service UK and over the course of the morning he immediately arranged the issue of a replacement key.
The service couldn't have been smoother and Sean sent numerous emails until he had resolved the situation.

Had a great experience today when I called up regarding a replacement key. Sean was very helpful, polite and very responsive to emails.

Sean was incredibly helpful from start to finish. It is so rare to get this level of customer service these days (sadly), but Sean has restored my faith. I just wish that one could get this level of helpful friendly service elsewhere !

Consistently over the years offering first class and responsive post sales and installation telephone support for home alarm based DIY systems

Dealt with Sean and he helped me recover a key for a safe that I have had many years. Also answered my emails promptly and kept me well informed with the process and timescales. Great service.

I had a great experience with Hansen at Yale. He was professional, friendly, and went above and beyond to resolve my issue quickly and efficiently. It’s rare to find such attentive customer service these days—Hansen made the whole process smooth and stress-free. Highly recommend!

Cameron customer care made everything easy great service

Part arrived in time and works as described.
Cannot understand why you offered me a discount when ordering if I sign up with my email ?
Considering the discount wasn’t applied but you now have my email for marketing purposes .

I contacted Yale about my damaged key for my safe as I forgot the electronic code Sean who dealt with me has absolutely brilliant my new key is on the way cant thank you enough Sean well done brilliant service

Absolutely outstanding service from Sean 🤩 He was professional, helpful and delivered excellent communication every step of the way. Thank you Sean