So glad to have keyholder response service with Banham. Our alarm activated at night when away recently, we missed calls as phones on silent, keyholder arrived to check out the property, identified th... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Sarah made our experience very special. She’s very knowledgeable, pleasant and professional. Sarah was able to offer excellent advice and we were happy to buy a lock as well as the keys we came to cut... See more
Company replied
Engineer Stephen Donaghy called in advance to advise he would be with us in 20 mins (we had booked appt between 8.00 - 11.00 as we were going out late morning). Annual Maintenance completed in 20 mins... See more
Company replied
We had our new Banham front door installed by Lee & Ben yesterday (Friday 23rd January 2026) to our new home. It’s a bespoke door to our liking and in Duck Green with Gold fittings. They... See more
Company replied
Company details
- Security Service
- Door Supplier
- Emergency Locksmith Service
- Locks Supplier
- Security System Installer
- Security System Supplier
Written by the company
Banham Security is a leading provider of security solutions, offering a wide range of services including locks, safes, alarms, gates, CCTV systems, and more. With over 90 years of experience in the industry, Banham has established itself as a trusted and reliable name in security. At Banham, we are committed to providing our customers with the highest level of service and quality products. Our team of experts is dedicated to ensuring that your property is secure and protected at all times, with a focus on innovation and customer satisfaction.
Contact info
20 Thornsett Road, SW18 4EF, London, United Kingdom
- 020 7622 5151
- customerservice@banham.com
- banham.co.uk
4.5
Excellent
6K reviews
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Five stars from me.
James (?) telephoned ahead to tell me he was on his way with an ETA:
He was on time, professional and answered my questions effectively.
I believe he’s an excellent ambassador for your company.
15 April 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Polite and efficient
Very nice chap who rang me an hour and a half before he arrived to check I was still okay with timings. Polite and efficient service
15 April 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Excellent service- came within…
Excellent service- came within timeframe given and let me know w/i 15mins before arrival. Two service men took off shoes and tested and changed all batteries inside and out, and tested the system worked before leaving taking abt 45 mins in all- thank you.
15 April 2026
Reply from Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineers and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Good service
14 April 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Arrived in time for service
Arrived in time for service. Friendly engineers. Efficient service.
15 April 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Everything that had to be done was…
Everything that had to be done was executed in good time. I am content.
15 April 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Excellent efficient service
1 April 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Popped in about 20 mins before closing…
Popped in about 20 mins before closing time on New Year’s Eve, because the previously made copies were done manually rather than with the laser machine, therefore they didn’t work on our doors.
As I came in I was greeted by both Yohannes and Maryam, who regardless of closing soon, said they’d make all the faulty copies again.
While there, another customer showed up looking for a latch lock unit, which unfortunately was out of stock but they walked them through all the steps to order a new lock before New Year’s Day.
By the time the other client left, my keys were ready and they even walked me out of the shop. 5 star service from these two super professional members, which unfortunately, is not a common thing at yours stores. These 2 represent what Banham service is really about.
24 December 2025
Unprompted review
Reply from Banham Group
Thank you for leaving us this wonderful 5-star review. We are glad to hear that you were satisfied with the service provided and will be sure to pass your comments onto Yohannes and Maryam.
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Excellent
I have been with Banhams for decades. They have always proved reliable and courteous.
8 April 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Efficient and very polite
13 April 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Helpful and knowledgable staff
The staff are always very polite when they come to do maintenance.
10 April 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Visit by Steve Martin from Banham on 11 April
I had a regular annual maintenance visit by Steve Martin from Banham on 11 April. The engineer arrived on time, was polite and pleasant, explained what he needed to do and provided an overview of his findings. Very happy with my Banham alarm system.
11 April 2026
Reply from Banham Group
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.
Kind regards
Debbie
Banham Customer Service Team
Saved the day!
11 April 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Service with a smile
Ollie embodies service with a smile. I registered some keys and also had four keys cut this afternoon. He was courteous, and beyond helpful; he served me with patience and quiet confidence. Would highly recommend the Kensington HS store and Ollie!
11 April 2026
Unprompted review
Reply from Banham Group
Thank you for leaving us this wonderful 5-star review. We are glad to hear that you were satisfied with the service provided at our Kensington showroom and will be sure to pass your comments onto Ollie.
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
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