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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers overwhelmingly had a great experience with this company, often finding it to be a suitable and superior alternative to Skype for international calls. Customers appreciate the ease of use, transparent pricing, and the ability to make calls to landlines and mobiles at very affordable rates. Many highlight the simplicity of the app and the straightforward sign-up process, making it accessible even for those less tech-savvy. The service is frequently praised for its reliability, clear sound quality, and consistent connections, even when calling from various international locations. However, some people mentioned issues with call quality, such as calls cutting out or not connecting, and occasional problems with incoming calls not getting through. A few other people also felt that mobile connection rates, particularly to certain regions, were too expensive and that call charges were not always transparent, with some experiencing unexpected deductions from their balance.

What people talk about most

User experience

Customers generally report positive experiences with the user interface, highlighting its ease of use, clear... See more

Service

Reviewers highlight ambiguous aspects of service, with many praising its convenience and effectiveness for... See more

Price

Consumers find price to be a positive aspect, with many reviewers highlighting the affordability and value... See more

Application

Customers consistently note positive experiences with the app, with many finding it to be a superior and... See more

Customer communications

Clients share ambiguous opinions on contact, with some reviewers finding the service a superb life saver for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Since the effective demise of Skype I have found Yada phone a suitable alternative. My only minor qualm is that I have to keep entering +44 to prefix my UK telephone calls. There seems no way to def... See more

Rated 5 out of 5 stars

Living in Germany, I used to rely on Skype to make calls to U.S.-based accounts (banks, apps, institutions, etc). I was thrilled to find Yadaphone as a replacement. I love how easy the access is (no n... See more

Rated 5 out of 5 stars

I have tried and inquired about 2 other internet phone svces after Skype was terminated earlier this year, and was not satisfied with any. Then I was recommended Yadaphone about 2 months ago. I hav... See more

Rated 5 out of 5 stars

Excellent Alternative to what was once Skype for me. Easy to use, quickly set up, mostly fair prices and simple payment. Exactly what I have been looking for ! My only issue is that current... See more


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

156 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 58% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Affordable and reliable

I've used this convenient service a few times to make long support calls to my Australian bank while overseas, and the connections have been flawless. The price is also very honest. Recommended.

11 December 2025
Unprompted review
Rated 4 out of 5 stars

it does not work

It seems I had a problem with my browser.
I ask yadaphone to refund my money to my credit card.

25 November 2025
Unprompted review
Yadaphone logo

Reply from Yadaphone

Hello Marian, we have reached out to you with a solution – the problem was likely an incompatible version of the browser, and would have been solved by using another browser.

As agreed, we have provided the full refund for the credits you purchased.

Rated 5 out of 5 stars

Yadaphone appears to fill my needs

I am a US Navy retiree residing in the Philippines. I use US banking facilities and credit cards plus need to contact US Veterans Administration and various health programs. I have a brother who resides in the US that I contact frequently. After Skype was discontinued, I tried two other services but they were not compatible with my needs. I finally found Yadaphone and have used it satisfactorily twice. It appears to supply all my overseas phone needs and recommend it to anyone with similar needs.

16 November 2025
Unprompted review
Rated 5 out of 5 stars

Best internet phone option

I have tried and inquired about 2 other internet phone svces after Skype was terminated earlier this year, and was not satisfied with any.
Then I was recommended Yadaphone about 2 months ago. I have used it in the Carribbean and out of South América.
I had solid, continuos, clear contact.
The price is as cheap as I could wish for. And downloading the app, has made it an easy experience everything.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service - easy and reliable

Living in Germany, I used to rely on Skype to make calls to U.S.-based accounts (banks, apps, institutions, etc). I was thrilled to find Yadaphone as a replacement. I love how easy the access is (no need to download an app or click through multiple pages - just straight to the dialpad) and how transparent the pricing is (the always-visible credit). Even if Skype were an option, I'd still prefer Yadaphone for these reasons.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Not quite Skype, but a close second!

I signed up for Yadaphone shortly after Skype closed its doors earlier this year. I live in the UK and need a service that can call my parents in the US. Yadaphone provides this service flawlessly at an extremely great price.

My only wish is that I could be able to use it through an app like Skype did, rather than strictly through a web browser.

28 May 2025
Unprompted review
Rated 1 out of 5 stars

Ads, trackers, and diversion to graphic porn

Calls could not be made unless I stopped blocking trackers and ads (no less than 30)
After I used Yadaphone and tried opening a page dedicated to air purifiers, I was diverted to a very graphic porn webpage. This never happened before I used Yadaphone. I strongly recommend AGAINST using Yadaphone

7 October 2025
Unprompted review
Yadaphone logo

Reply from Yadaphone

Hi,

I’m really sorry to hear about your experience — that definitely shouldn’t happen. Yadaphone doesn’t include any ads, tracking scripts, or redirects of any kind. Our app connects calls directly through a secure telecom infrastructure, and we don’t inject or modify any web traffic.

The issue you described (being redirected to unrelated or explicit sites) can sometimes happen if a browser extension, VPN, or local DNS/ad-blocker modifies network traffic. There is no technical way Yadaphone could be related to it.

If you’d like, we can help you look into what caused it - for example, by checking your DNS or ad-blocker logs. You can also try opening Yadaphone in a clean browser profile or on another device to confirm.

We take privacy and safety seriously and want to make sure you feel fully secure using Yadaphone. Please contact us at info@yadaphone.com if you’d like us to help investigate this further.

– The Yadaphone Team

Rated 5 out of 5 stars

The perfect alternative to make international phone calls

So tried Yadaphone the first time after depositing at least $5 to make the very first international in Australia, and the audio quality is incredibly clear and easy to understand as well. Will be using it again in a foreseeable future if possible (perhaps limiting myself to both English-speaking countries and Spanish-speaking countries to make things easier). Thanks to the folks at Yadaphone for making it happen!

And just a protip to folks: Only make international phone calls when its ABSOLUTELY NECESSARY! Don't drag the conversation for too long as every second counts when you're making an international phone call so use them wisely and save up as much as you can before you make your first international call!

19 September 2025
Unprompted review
Rated 1 out of 5 stars

Unreliable and seems to be a scam

The phone starts charging before connecting. And it actually does not connect. Even telecoms do not do that. Also the rates are pretty high. No way to compare with Skype. In the end just called from my mobile phone, at lest it connects. Wasted 15 euros on this. For a call that did not work.

17 September 2025
Unprompted review
Yadaphone logo

Reply from Yadaphone

Hello Dennis,

I'm sorry to hear about your experience with Yadaphone. We haven't received any support requests related to your case. We provide a no-questions-asked refund for all failed calls or if the user is not satisfied with our service.

Please reach out to support, and we will take care of it!

Best regards,
Denis from Yadaphone

Rated 5 out of 5 stars

Very good experience

Very good experience. The service provided as I was looking for. Very convenient calls worldwide. Additionally their support is very helpful

19 July 2025
Unprompted review
Rated 3 out of 5 stars

It is a work in progress

It is a work in progress, and so far it works, but with some issues. Sometimes the connections are not as clear, and the charging commences before the call connects. Nevertheless, I still use it as it is an alternative to Skype.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Much better than Skype

Happy to have found a superior alternative to Skype with good features, including caller ID using your own number. Yadaphone's customer service is quick, efficient, and friendly. Rates are very reasonable. Making a call is simple, connection was faultless, and voice quality on an iPad is as good as using my phone.

26 July 2025
Rated 2 out of 5 stars

Call charges are not transparent

Call charges are not transparent. Whilst a live review of the charges are displayed during the call, when the call was ended another few dollars suddenly disappeared from the balance shown.

24 July 2025
Unprompted review
Yadaphone logo

Reply from Yadaphone

Hello Richard,

Those charges shouldn't have occurred – please reach out to support, and we will restore your balance immediately.

Best regards,
Denis from Yadaphone

Rated 5 out of 5 stars

Best alternative after Skype closed

When Skype closed, I was getting discouraged by all the shady companies claiming Skype-like landline and phone calling capacities with weird subscriptions... Until I finally found Yadaphone, which works exactly like you'd expect, on a credit-based system, with similar cheap price. I've got no complains, at all. Use it.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

A brilliant solution now Skype is gone

Simple, smart and just great service.
It just works - the service do as it says it will; make calls to landline and mobiles available from just a browser.
No need to install a stupid app - it just works in your browser.
Sound quality is fine, and you can easily top up with money, and the price structure is simple and transparent.

22 July 2025
Unprompted review

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