The hotel itself for Amsterdam is well worth the price! The staff was welcoming and the hotel was clean and upto a nice modern standard. Nice and easy check in and check out. The hotel surroundings le... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Molenwerf 1, 1014 AG , Amsterdam, Netherlands
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We choose to stay closer to the arena than in the centre - Taxi out 30mins and 70e approx. But the metro is 5 mins away and takes 20mins. (15 mins walk approx to Johan Cruff)
Hotel has an automated check-in/out ok fairly simple and you print as many key cards as you need.
The ensuite is amazing made up for the shoddy carpet in the room (big hole) cigarette burn in the net curtain and the wonky chair + USB points that don't work!

Reply from XO HOTELS AMSTERDAM
Room was nicely presented with nice en suite, comfortable beds and an excellent coffee machine.
We paid a fair bit more than I wanted to but that might be down to timing.
Breakfast is 20 euro pp. on top but that is not out of the way compared to other places in the area.
The hotel is handy for some museums and boat rides, the Hard Rock Cafe and the Leiden district of bars and eateries.
A tram line into the city centre and Centraal station runs from close by.

Reply from XO HOTELS AMSTERDAM
Great location, well-connected public transport with the number 7 tram into the heart of Amsterdam and the 369 GVR bus to Schiphol Airport. Supermarkets, restaurants, indoor and outdoor markets nearby, and even a Domino's Pizza for those homesick.
I was in a double room during a late May heatwave. The room was air-conditioned and could be remotely changed if needed at the front desk, if you get confused with the controls, as I did. As a large, tall man, the higher and king-size bed was welcoming and very comfortable. I was in a corner room that had a lot of windows with net curtains and blackout curtains that overlooked the canal next to the hotel, which was lovely. Free Wifi was flawless on a public holiday weekend. The en-suite bathroom was great, the overhead shower was above my 2 metre head easily, and an optional smaller shower head for smaller showers. A note, the air conditioning does not extend to the en-suite, so during a heatwave it can be warm inside, but you are not living in there, so the door keeps the heat out. The wardrobe has its own lights, a few hangars, a few seats around the room, a large TV, lamps, type C and type F electrical sockets running at 230V and 50Hz. I did like the hard stone-topped cabinet to put your suitcase on, much suited to a cabin suitcase, very useful and no need to put on the clean bed with dirty wheels. The whole room was very clean, and the cleaners operate from around 11am - 4pm, I even leit ft one day at 3:15pm and the room was cleaned when I got back later that night.
Outside the room, air-conditioned corridors, two elevators on either side of an easy-to-use and wide staircase. Very clean environment, it does get a little messy early afternoon during the cleaners, but that is to be expected. Also, independent toilets from the rooms on each floor, per side of the hotel. Very useful in case something happens in your room.
The best part, though, was the staff, so helpful, constructive, so friendly. Well done to them, flawless service all around.
I had a very easy and comfortable stay, and felt more rested than at home in the UK, with little worries.
Finally, Amsterdam tap water is some of the finest in the world, water from the Rhine River undergoes cleaning before being pumped into the protected Dutch sand dunes. No chlorine, strict monitoring with advanced technology and finally UV disinfection before it's pumped into the city. It truly tastes like the best bottled water you can get, but it's free. I know this because I am from London, where I need to filter my water all the time. The hotel's supply is excellent and cold during a heatwave.

Reply from XO HOTELS AMSTERDAM
This hotel was based in a good location. Easy access to tram, station and some good local shop/restaurants around. Hotel itself was good and clean. We booked a twin room, the space was quite tight but okay for a quick trip. However, the beds were quite uncomfortable and when checking the mattresses were not great. Everything else was great!

Reply from XO HOTELS AMSTERDAM
Comfortable hotel in a good location with proximity to city centre. Good transport connections.
Bedroom was comfortable and air conditioning kept the room at a good temperature.
Shower was good and bathroom adequate and clean.
I would recommend this hotel for a short city break.

Reply from XO HOTELS AMSTERDAM
Room was nice enough and shower room too but one of the cleaners refused to clean it in the afternoon and I had to call reception…. It was not clear I had to hang sign out earlier! staff was quite friendly but not too “forward”’in sharing essential information. Someone fighting : shouting in the corridor at night! Didn t have the energy to call reception as they told me I should have done the next morning. Location between airport and city centre quite good, but very ethnic, and no nice bars or pubs around. I stayed there 2 nights with my daughter. They could have offered a little thing to make us feel better but no one did

Reply from XO HOTELS AMSTERDAM
Very easy check-in, room is clean and spacious. The area where the hotel is located is very nice, close to a nice park and easy to get to the city center.

Reply from XO HOTELS AMSTERDAM
Really big breakfast buffet with many options. The rooms were clean and in good quality. Love the heated bathroom floors and air conditioned room. Tram stop right outside hotel. Great value. We will absolutely come back

Reply from XO HOTELS AMSTERDAM
Everything was excellent during a stay at XO Hotel Park West Sloterdijk 👌🏻
Super location
Super staff
Super rooms
Safe and enjoyable, see you again... ofc

Reply from XO HOTELS AMSTERDAM
Fine for one night! Clean, convenient parking. Our room was very warm though and the breakfast could be a bit better for €20,-.

Reply from XO HOTELS AMSTERDAM
Hotel Levell is located away from the center of Amsterdam, but close to a metro station that provides easy access.
Despite the price of breakfast, the variety of items makes it worthwhile to order it at the reception desk.
Furthermore, the high prices of Amsterdam hotels make Hotel Levell an excellent accommodation option.

Reply from XO HOTELS AMSTERDAM
Transportation in Amsterdam is very easy and there are three different bus and tram station around the hotel. That was perfect. There is a big market across so that you could meet your needs easily. The room was good and staff was nice. The room was clean. I would stay again.

Reply from XO HOTELS AMSTERDAM
I had a great stay at this hotel and would definitely recommend it. Everything was clean, quiet, and well organized. I really appreciated the extra amenities, such as the vending machines where you could easily buy drinks and snacks at any time. The room was well equipped with a coffee machine and a refrigerator, which made the stay even more comfortable. Overall, I really liked the whole system and concept of the hotel. It was convenient, modern, and easy to use. I would happily stay here again.

Reply from XO HOTELS AMSTERDAM
No air conditioning = no sleep
No water in the fridge
No facilities provided to make tea

Reply from XO HOTELS AMSTERDAM
Had a good stay here. Room was nice and clean, very good aircon, lovely spacious room with a good view.
Location is a little away from the central area, but transport options and good and easy so wasn’t a problem at all.

Reply from XO HOTELS AMSTERDAM
Not being able to sleep in a hotel room is a cardinal sin of hospitality. And trying to sleep in a room with no air conditioning and a window that only opens 10 cm is not a pleasant experience. Of 2 nights, one night the air conditioning did not work: Error code 6607. Reception did not have a fan for us, it did not have a technician to fix it. This, in a advanced society, not a third world country... (!)

Reply from XO HOTELS AMSTERDAM
Great location in a residential upscale area, 5 min walk from Vondelpark. Room was clean and include the basics necessity. Nothing more, nothing less.

Reply from XO HOTELS AMSTERDAM
The location of the hotel is so convenient, super easy to go to the city centre, because of the tram 2 stop right in front of the hotel. The room was very nice and clean, had everything you might need also the bathroom was nice and roomy as well. The only drawback I encountered was that the room was very hot since I was staying there during a heat wave in Amsterdam, the air conditioner in the room wouldn’t go below 19 degrees Celsius, so it was just blowing warm air. When I went to the front desk to ask if they could make the room cooler, I was told that it was impossible to set the temperature lower than 19 degrees Celsius. Overall, I had a pleasant stay. However, the fact that the air conditioning was not working somewhat spoiled my experience at the hotel.

Reply from XO HOTELS AMSTERDAM
For the price bracket the service is subpar. No glassware in the room, only plastic cups. Plastic coffee cup had a crack in the bottom, spilling hot water all over the coffee maker. The bed sheet had a visible stain. You won’t be able to open your windows because of the highway noise straight next to the hotel, busy at all hours. It’s good to sleep between activities in Amsterdam if you have business around the area but otherwise I wouldn’t recommend.

Reply from XO HOTELS AMSTERDAM
Staff friendly and helpful hotel room was fine clean
Hotel is away from centre but bus easy to use lots of restaurants around
Breakfast was good

Reply from XO HOTELS AMSTERDAM
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.