The hotel itself for Amsterdam is well worth the price! The staff was welcoming and the hotel was clean and upto a nice modern standard. Nice and easy check in and check out. The hotel surroundings le... See more
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Even though the check-in is completely computerized, there was a member of the reception team welcoming the arrivals, including me, in a very friendly way and offering assistance where needed. The te... See more
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Very clean and friendly with helpful staff in all departments. The only concern is the restaurant being closed in the evenings over the weekend when there is only 1 restaurant in the area. Not helpf... See more
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Great location, very close to everything but not quite in the chaos. Train/metro stations an easy 5 min walk. Clean and tidy, fairly new bathroom, good hot shower. Staff helpful, always someo... See more
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Company details
About XO HOTELS AMSTERDAM
Written by the company
XO Hotels Amsterdam 🛏️
🇳🇱 Boek bij ons en krijg 10% korting ✓ Directe bevestiging ✓ Geen boekingskosten ✓ Exclusieve extra's bij boeking op XO Hotels
🇬🇧 Book with us and get 10% discount ✓ Instant confirmation ✓ No booking fee ✓ Exclusive extras when booking on XO Hotels
🇩🇪 Buchen Sie bei uns und erhalten Sie 10% Rabatt ✓ Sofortige Bestätigung ✓ Keine Buchungsgebühr ✓ Exklusive Extras bei Buchung auf XO Hotels
🇫🇷 Réservez avec nous et bénéficiez de 10% de réduction ✓ Confirmation instantanée ✓ Pas de frais de réservation ✓ Extras exclusifs lors de la réservation sur XO Hotels
🇮🇹 Prenota con noi e ottiene il 10% di sconto ✓ Conferma immediata ✓ Nessuna tassa di prenotazione ✓ Extra esclusivi quando si prenota su XO Hotels
🇪🇸 Reserva con nosotros y obtén un 10% de descuento ✓ Confirmación instantánea ✓ Sin gastos de reserva ✓ Extras exclusivos al reservar en XO Hotels
🇳🇱 Boek bij ons en krijg 10% korting ✓ Directe bevestiging ✓ Geen boekingskosten ✓ Exclusieve extra's bij boeking op XO Hotels
🇬🇧 Book with us and get 10% discount ✓ Instant confirmation ✓ No booking fee ✓ Exclusive extras when booking on XO Hotels
🇩🇪 Buchen Sie bei uns und erhalten Sie 10% Rabatt ✓ Sofortige Bestätigung ✓ Keine Buchungsgebühr ✓ Exklusive Extras bei Buchung auf XO Hotels
🇫🇷 Réservez avec nous et bénéficiez de 10% de réduction ✓ Confirmation instantanée ✓ Pas de frais de réservation ✓ Extras exclusifs lors de la réservation sur XO Hotels
🇮🇹 Prenota con noi e ottiene il 10% di sconto ✓ Conferma immediata ✓ Nessuna tassa di prenotazione ✓ Extra esclusivi quando si prenota su XO Hotels
🇪🇸 Reserva con nosotros y obtén un 10% de descuento ✓ Confirmación instantánea ✓ Sin gastos de reserva ✓ Extras exclusivos al reservar en XO Hotels
Contact info
Molenwerf 1, 1014 AG , Amsterdam, Netherlands
- 0202629263
- info@xohotels.com
- xohotels.com
4.1
Great
9K reviews
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A warmer welcoming would be nice
Upon arrival we found the gentleman to be a little rude. One of us had never traveled abroad, so asked questions but received rude remarks
The room was sufficient with what you needed. The location was fine. Lots in the area.
2 June 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Wayne Lewis,
Thank you for sharing your experience, and we sincerely apologize that the gentleman at reception was rude, especially when one of you asked questions as a first-time international traveler. This is not the welcoming and helpful service we aim to provide at XO Hotels.
We're glad the room was sufficient with what you needed and that the location was fine with plenty in the area. However, the rude remarks you received are concerning, and we take this feedback seriously to ensure our team treats all guests with patience and respect.
When you book directly with XO Hotels, you receive 10% discount, included city tax, and a free hour of late check-out for a more relaxed departure.
We'd be happy to welcome you back and demonstrate the friendly, attentive service we're known for.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Reply from XO HOTELS AMSTERDAM
Costin,
Thank you very much for your kind feedback!
We’re really happy to hear that you found our staff polite and welcoming, and that you appreciated the cleanliness and spacious rooms at XO Hotels. Many guests value exactly this combination of simple comfort and a relaxed atmosphere during their stay in Amsterdam.
It’s great to know your experience felt comfortable and easy — that’s exactly what we aim for: a clean, practical stay with friendly service and everything you need to enjoy the city.
For future visits, booking directly with XO Hotels also gives you extra benefits such as 10% discount, city tax included, direct contact with our team, and the first hour of late check-out free.
We hope to welcome you again soon in Amsterdam!
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Great stay
We had a good-sized tripple room, bathroom was modern and new, hotel and room was clean. Breakfast was varied and tasty, and we appreciated on-site bike rental possibility. Big supermarket nearby. Overall, a very good stay.
3 June 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Irena,
Thank you for sharing your lovely feedback!
We’re very happy to hear that you enjoyed your spacious triple room and appreciated the modern bathroom and overall cleanliness of XO Hotels. It’s also great that the breakfast variety and taste added a nice start to your days in Amsterdam — many guests really enjoy that easy and relaxed morning before heading out.
The bike rental and nearby supermarket are indeed very convenient for exploring the city and making your stay even more flexible and comfortable. It sounds like you had exactly that kind of smooth, practical experience we aim to offer.
At XO Hotels, we focus on simple comfort, good value and easy access to Amsterdam, so it’s wonderful to read that your stay felt “very good” overall.
For future stays, booking directly with XO Hotels also gives extra benefits such as 10% discount, city tax included, direct communication with our team, and the first hour of late check-out free.
We hope to welcome you again soon for another enjoyable stay in Amsterdam!
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Great hotel, esp. if you are coming by plane
This was my second stay at this hotel, the staff was very kind and friendly at all times.
The room was clean and the beds are larger than usual in hotels.
Breakfast has great options, but I would like to have more vegan options than just yogurt. There are plenty of milk alternatives which is a great start as many hotels still don’t have these but this is an aspect that could be improved a bit more:)
The airport is not far away and the next tram station is about 5-10 minutes of walking away, so the city center is easy to get to.
Overall a good stay, I would totally stay here again
6 June 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Lena,
Thank you so much for choosing XO Hotels again and for sharing your experience with us!
It’s wonderful to hear that our team made you feel welcome throughout your stay and that you enjoyed the clean room and the extra comfort of our larger-than-average beds. Many returning guests tell us that this combination of comfort and friendly service is exactly what makes staying in Amsterdam with us feel easy and relaxed.
We’re also glad you appreciated the breakfast selection and the available milk alternatives. Your comment about more vegan options is very valuable to us, and feedback like this helps us improve the variety we offer for future guests so everyone feels fully catered for.
It’s great as well that you found the location convenient, with easy access to public transport and smooth connections to both the city centre and the airport. That balance of accessibility and comfort is something many guests really enjoy at XO Hotels.
For your next visit, booking directly with XO Hotels also gives you 10% discount, city tax included, direct communication with our team, and the first hour of late check-out free.
We truly appreciate your loyalty and hope to welcome you back again soon in Amsterdam!
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Clean and modern hotel with good location
Check-In and Check-Out was super easy with self-service terminals. The hotel was clean and modern. The location of the hotel has a good connection to public transportation and also to the airport. I had a lovely stay and would recommend the hotel to others.
5 June 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Luisa Seib,
Thank you for sharing your kind feedback!
We’re really pleased to hear that your arrival and departure went smoothly with our self-service check-in terminals and that you appreciated the clean and modern feel of XO Hotels. It’s great that the location worked well for you too, with easy access to public transport and a convenient connection to the airport — many guests find this ideal for a stress-free stay in Amsterdam.
It’s especially nice to know that you had a lovely stay and would recommend us to others. That’s exactly the kind of experience we aim to provide: simple, comfortable and reliable stays with everything you need within easy reach.
For future visits, booking directly with XO Hotels also gives you extra benefits such as 10% discount, city tax included, direct communication with our team, and the first hour of late check-out free.
We hope to welcome you again soon for another pleasant stay in Amsterdam!
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Very nice hotel
Very nice hotel, pleasant location, restaurants and supermarket nearby, trans right outside. Spacious and clean room.
15 May 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
EDSON ABDALA,
What a lovely review — thank you so much! It's always wonderful to hear when a stay just clicks the way it should.
That's exactly the XO Hotels Amsterdam experience we aim for: step out the door, hop on the tram, grab a bite at a nearby restaurant, or pick up groceries around the corner — and then come back to a spacious, clean room that feels like a proper retreat after a day in the city.
Many guests return to us time and again for exactly that combination — a great location, clean and comfortable rooms, and the ease of having everything within reach. It's something our team works hard to keep consistent, every single day.
For your next visit, remember to book directly with us — you'll get a 10% discount, city tax is included in the price, and the first hour of late check-out is on us. More Amsterdam, less rush. 🚃
Hope to welcome you back soon!
Warm regards, Team XO Hotels
info@xohotels.com · +31 (0)202629263 · xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Fine for what we needed
The good- Hotel was really well located, with a tram outside the door! The room was very nice and spacious.
The not so good- unfortunately the bed was mainly foam and was too soft for me and my partner, we woke up with back pain each morning. While the room was cleaned and bed made each day, the wrinkled sheets were just straightened and not changed. This let it down a bit.
Overall a convenient stay.
30 May 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
customer,
Thank you for taking the time to share your experience with us!
We’re really happy to hear that you enjoyed the great location of XO Hotels and the convenience of having the tram right outside the door. It’s also lovely to know that you found your room spacious and comfortable in terms of layout — many guests appreciate that extra bit of space after a day in Amsterdam.
At the same time, we’re sorry to read that the mattress comfort did not meet your expectations and caused discomfort during your stay. A good night’s sleep is essential, and we understand how disappointing it must have been to wake up with back pain. We also appreciate your honest note regarding the bedding; feedback like this helps us review and improve our housekeeping standards and room comfort experience.
If this had been mentioned during your stay, our team would always have been happy to look into alternative solutions to improve your comfort.
For future stays, booking directly with XO Hotels includes benefits such as 10% discount, city tax included, direct communication with our team, and the first hour of late check-out free.
We hope to welcome you again for a more comfortable and fully relaxing stay in Amsterdam.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
The room was clean and bed was comfy
The room was clean and bed was comfy. Our stay was for 4 nights. The 1st night we noted the A/C was not working and notified the front desk and "would look into it" was the response. 2nd day, same...no A/C, again, we notified front desk..."strange, should be working". We asked to be move as the room was stuffy and very uncomfortable. No rooms were available. They identified the issue (Friday) and should be fixed by next day and asked us to open the window. The opening of window is having approx 1 inch of an opening...A/C was not fixed. Saturday, (3rd night), not fixed, delivered 2 small fans to the room. Moved us for 4th night to a room with A/C. Apparently, the whole 8th floor had no A/C. They comped us 2 breakfasts for 2 days. However, upon returning home, I reviewed my credit card and there is a €40. Reached out via email inquiring the charge and to date (approx 4 days later), no response. Unclear what the charge is for. So overall, the stay at this property was not pleasant.
21 May 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Winnie Cheng,
Thank you for sharing this—what you describe sounds very uncomfortable, and we understand why the stay did not feel pleasant.
It is good to hear the room was clean and the bed comfortable, but a non-working A/C for several nights is not the experience we want guests to have at XO Hotels.
Many guests choose XO Hotels for reliable comfort, clean rooms, and a team that helps keep their stay smooth. Your feedback is important because it shows where we need to improve, both in room readiness and in communication after departure.
For a future visit, booking directly with XO Hotels includes a 10% discount, city tax included, and direct communication with our team for faster assistance.
We hope your next stay in Amsterdam is much more comfortable from start to finish.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Noisy!!!
The location was very central. BUT, soundproofing is non-existent. I couldn't sleep any night (stayed for 4 nights). People were partying until 3 am and then construction was starting at 7 am.
28 May 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Mariana Miranda,
Thank you for your feedback — and we're truly sorry to hear that noise disrupted your sleep across four nights. That's a long time to go without proper rest, and we completely understand the frustration.
Being centrally located in Amsterdam is one of our biggest strengths — everything is on your doorstep — but it does mean that the energy of the city can sometimes follow you home at night. That said, a comfortable, restful sleep is something every guest deserves, and it's something we care deeply about.
Had you let us know during your stay, we would have done our best to help immediately — whether that's moving you to a quieter room, providing earplugs, or finding another solution. Please don't hesitate to involve our team the moment something affects your comfort; we're always there and always ready to act.
Should you give us another chance, booking directly through our website gets you a 10% discount, city tax included, and a free first hour of late check-out.
We hope to welcome you back for the restful stay you deserved this time.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Reply from XO HOTELS AMSTERDAM
Stephane,
Thank you for your kind feedback!
It’s great to hear that you enjoyed the convenient location of XO Hotels and that the breakfast met your expectations. Many guests appreciate starting their day with a good breakfast before heading out to explore Amsterdam, making the most of the city’s easy transport connections and nearby highlights.
We’re glad your stay felt smooth and comfortable overall. At XO Hotels, we aim to offer simple, reliable stays with friendly service and everything guests need for a pleasant city trip in Amsterdam.
For future stays, booking directly with XO Hotels gives extra benefits such as 10% discount, city tax included, direct communication with our team, and the first hour of late check-out free.
We hope to welcome you again soon for another enjoyable stay in Amsterdam!
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Overall good experience except for the smell of the room
The staff here are lovely and will help with whatever you need. The only fault I have about this hotel is the smell of the bedrooms (I can only comment on the room I stayed in 333). The whole room was polluted with the smell of sh*t it was coming from the drains in the bathroom. The hotel told us they knew about the drains smelling and they will put spray down the drain to help. It only helped for an hour or so then the smell was back. This is not nice when staying in the room for a 4 night holiday and waking up to this smell and going back into the room after being out all day to the smell again. I understand that it can’t be fixed in 1 day but my only concern was why did the hotel staff put 2 people onto that room knowing and admitting they knew it smelt like this
The location was great it’s right in the centre
1 June 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Samira Yeates,
Thank you for your feedback, and we’re sorry this affected your stay.
We’re glad you appreciated the central location and found our team lovely and helpful. At the same time, the smell in the room is clearly not acceptable, especially for a four-night stay. If this had been raised again during the visit, we would have wanted to address it immediately and look for a better solution, because that is not the standard we aim to offer.
At XO Hotels, we want guests to have a clean, comfortable room and a reliable experience in Amsterdam. Your comments are taken seriously, as they help us improve.
For future stays, booking directly includes 10% discount, city tax included, and direct communication with our team, so issues can be handled faster.
We hope a future stay feels much better from the first night.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
The staff were probably the rudest
The staff were probably the rudest, most disinterested and unhelpful people I’ve ever met!
4 June 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Alun Jones,
Thank you for sharing your feedback.
We’re sorry to hear that your experience with our team did not meet the welcoming, helpful service we aim to provide at XO Hotels. If this had been raised during your stay, we would have wanted to address it immediately and make things right on the spot.
Many guests choose us because they value our reliable service, clean rooms, and convenient Amsterdam locations, and we take comments like yours seriously as part of keeping those standards consistent.
For future bookings, direct reservations come with 10% discount, city tax included, and direct communication with our team to help ensure a smoother stay.
We hope future guests will experience the friendly hospitality we strive to deliver every day in Amsterdam.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
BED BUGS
BED BUGS! BEWARE THEY HAVE BED BUGS! I stayed for just one night and was bitten up all on my back!
A 4* hotel with no complimentary water?
I was given a room with 4 single beds and not ONE double bed when I asked for this they said they do not have this!?
I was a single traveller what do I need 4 single beds for, 4 single beds that are infested with bed bugs! I’m absolutely disgusted and disappointed, I feel extremely uncomfortable now with these bed bug bites, DO NOT BOOK!
4 June 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Daphne Asuoha,
Thank you for sharing your experience—we’re truly sorry to hear about this situation and understand how upsetting it must have felt.
Arriving in Amsterdam and not feeling comfortable in your room is the opposite of what we want guests at XO Hotels to experience. We sincerely regret the unfortunate incident you described. After receiving your complaint, we took it very seriously and arranged a full professional inspection of the room. The bed, curtains, pillows, and all areas were thoroughly checked, and no bed bugs were found. While such issues can occur in hotels worldwide due to travel between locations, we understand how concerning it feels, and we always act immediately to investigate and resolve.
Regarding the room setup, bed type preferences are always subject to availability, and while we do our best to accommodate, it may not always be possible to adjust this on the spot. We also understand expectations around amenities—please note that tap water in XO Hotels in Amsterdam is safe and perfectly drinkable.
This experience does not reflect what many guests value about XO Hotels: clean rooms, comfortable beds, and a reliable stay supported by our team.
For future bookings, reserving directly includes a 10% discount, city tax included, and direct communication with our team for a smoother experience.
We hope to have the opportunity to provide you with a more comfortable stay in the future.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
An Experience I Wouldn't Wish on My Worst Enemy
I genuinely struggle to find anything positive to say about this hotel.
The room had no air conditioning whatsoever. When I complained that the room was unbearably hot, I was simply told to "open the window." Unfortunately, the hotel is located next to one of the busiest highways in Amsterdam, meaning opening the window resulted in constant traffic noise throughout the night. Sleep was practically impossible.
After further complaints, I was eventually given a fan. Sadly, even that was broken.
There is no restaurant on-site. When I asked the receptionist where I could get dinner, I was literally pointed towards the vending machines. Not exactly what you expect when staying at a hotel. We ended up having to walk around the corner to find food and even basic necessities such as bottled water because none was provided in the room.
The surrounding area felt incredibly unsafe. There were people openly drinking, smoking, and loitering in the streets. Several individuals appeared heavily intoxicated, with some seemingly passed out nearby. It was far from the welcoming and safe environment you would expect when visiting Amsterdam.
The service was equally disappointing. When we asked for a glass, the one provided was filthy and clearly hadn't been cleaned properly. We purchased food from a local shop and politely asked for a plate, but were refused. Somehow they couldn't provide a plate, yet they managed to hand us a plastic knife and fork.
The staff throughout our stay were dismissive, unhelpful, and at times outright rude. Every request felt like an inconvenience.
I've stayed in budget hotels, hostels, and roadside motels across Europe, and this was by far one of the worst hospitality experiences I've ever encountered. Between the unbearable room conditions, lack of basic amenities, poor service, questionable cleanliness, and the atmosphere surrounding the hotel, I would strongly recommend looking elsewhere.
Avoid at all costs.
2 June 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
PSingh,
Thank you for sharing your experience—we’re truly sorry to read how disappointing your stay was.
Arriving in Amsterdam and not being able to rest due to heat and noise is understandably frustrating. The air conditioning should always function properly. The same applies to cleanliness and basic service—these are essential parts of the experience and should never feel like an inconvenience.
We also regret that the surrounding area and overall atmosphere did not feel comfortable to you. Many guests choose XO Hotels in Amsterdam for a reliable stay with clean rooms, comfortable beds, and supportive staff, and we’re sorry this was not reflected during your visit.
Your comments highlight important areas where improvement is needed to ensure a more consistent and welcoming experience for all guests.
We hope to have the opportunity to offer you a much better experience in the future.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Terrible stay
First impression was a total disaster. We arrived at 2:15pm after an 10 hour flight with a one year old toddler and we were told by staff that our room was ready but we had to wait like 20 more minutes to check in. The self check machine is programmed that way I assume but they were more than capable and able to to check us in a few minutes earlier to accommodate a family with a child. Instead they went back to drinking their coffee and just laugh the whole time we were there patiently waiting. Also, unfortunately this hotel looks a lot better in pictures. Beds don’t have an actual mattress, it’s just a pad which is hard as a rock. The pillows are just as hard and they’re very small. Our room was visibly dirty, the carpet hadn’t been vacuumed in who knows how long, hair everywhere, dirty juice bottles under the bed and by the curtains too, candy rappers as well. The shower had mold, the wall tiles were dirty too. The staff wasn’t friendly at all. They were annoyed with all guests on site every single time anyone needed something. They just brew coffee for each other all day. The power went out in our room for no reason and we wasted an entire morning without being able to finish getting ready and head out to the city. The one time we requested housekeeping, they took one of our room keys without any explanations. We couldn’t wait to leave this hotel, even though we extended our stay in Amsterdam we booked another hotel.
29 May 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Keren Oliveros,
Thank you for taking the time to share your experience—we’re truly sorry that your stay started and continued in such a disappointing way.
Arriving in Amsterdam after a long journey with a young child should feel like a smooth welcome, and waiting despite a ready room is understandably frustrating. This should have been handled with more care and flexibility. The same applies to the cleanliness issues you describe—this is not the standard we aim for, and if this had been fully addressed during your stay, it would have significantly improved your experience. Our team is always expected to respond immediately and find solutions on the spot.
We also regret that the interaction with our staff did not feel warm or helpful. Many guests choose XO Hotels in Amsterdam for consistent service, clean and comfortable rooms, and a reliable stay, and we’re sorry this was not reflected during your visit.
Your feedback highlights important areas where we must improve to meet expectations again.
We hope to have the opportunity to restore your trust in a future visit.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Hotel was great
Hotel was great and ideal location for arena. Room was very warm but settled after a couple of days, aircon did keep switching off but assumed this was on a timer so didn’t raise at the time as it did cool down quickly once back on.
Staff really friendly and quickly helped with an issue we had with the safe.
27 May 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
BH,
Thank you for sharing your experience with us.
It sounds like a great trip around the arena—being close by, heading out for the event, and then coming back to your room to unwind. We’re glad to hear our team could quickly assist with the safe and that you felt well supported during your stay.
We’re sorry about the air conditioning not behaving consistently. If this had been mentioned during your stay, our team would have been happy to check and adjust it right away to keep your room comfortable throughout.
At XO Hotels, we focus on providing a reliable stay with friendly service and comfortable rooms, something many guests value when visiting Amsterdam for events or city trips.
For your next visit, booking directly includes 10% discount, city tax included, and direct communication with our team to make everything run smoothly from the start.
We hope to welcome you back—hopefully with perfectly cool temperatures from the first night.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Nice hotel good standard of room
2 June 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Jasmine,
Thank you for your kind words.
Sometimes it’s exactly that simple: arriving in Amsterdam, stepping into a comfortable room that meets expectations, and knowing everything is set for an easy stay. That sense of reliability is what many guests appreciate when choosing XO Hotels.
We focus on delivering clean, well-maintained rooms and a consistent standard, supported by a friendly team—so every stay feels smooth from start to finish.
For your next visit, booking directly comes with added benefits like 10% discount, city tax included, and direct communication with our team.
We hope to welcome you back soon for another comfortable stay in Amsterdam.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
We stayed for a week
We stayed for a week. Room was clean, quiet and everything was easy to access. Tram and bus just outside that took 20minutes to get into the centre. 20min walk to Vondelpark. Breakfast food was great too.
25 May 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Jess Atkinson,
Thank you for sharing your week-long stay with us.
It sounds like one of those easy, well-paced Amsterdam trips—stepping outside, hopping on the tram, and within 20 minutes being right in the city, or taking a relaxed walk to Vondelpark. Then coming back to a quiet, clean room makes it all feel nicely balanced.
At XO Hotels, we focus on offering that kind of smooth experience: comfortable rooms, great connections, and a breakfast that sets you up for the day—something many of our guests truly appreciate.
For your next visit, booking directly comes with helpful perks like 10% discount, city tax included, and direct communication with our team.
We’d love to welcome you back for another relaxed week in Amsterdam—same ease, maybe even better weather.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Poor Airco & Late Breakfast
- Breakfast only starting at 7AM, must be 6:30 if the Hotel wants to bring "business" customers
- Air-Conditioning poorly working
2 June 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Alexis Papageorges,
Thank you for sharing this feedback.
We understand that for business travelers, an earlier breakfast can make a big difference to the start of the day, and it’s helpful to know that 7:00 AM felt too late for your plans. We also regret that the air conditioning did not work as expected, since a comfortable room is essential after a full day or before an early meeting in Amsterdam.
For a future stay, booking directly with XO Hotels gives you a 10% discount, city tax included, and direct communication with our team for quicker assistance.
We hope your next visit feels smoother and more comfortable from the start.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Amazing
Amazing - you step out of hotel
Your close to all the attractions -
Hotel staff - they were amazing -
I will be going back - for sure
31 May 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Andrew Christopher Clifford,
Thank you for your great energy in this review—it really says it all.
It’s easy to imagine stepping out of the hotel and finding yourself right in the rhythm of Amsterdam, with everything within reach and the city ready to explore. Then coming back to a place where the team welcomes you with the same positive vibe makes the whole stay feel effortless.
At XO Hotels, we focus on creating that consistent experience: excellent locations, friendly staff, and a stay that simply works—just like many guests who choose to return.
For your next visit, booking directly comes with helpful perks like 10% discount, city tax included, and direct communication with our team.
We’ll be ready to welcome you back—Amsterdam will be waiting too!
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
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