Wydr Studios Reviews 337

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 252 reviews, reviewers had a great experience with this company. Customers are really happy with the quality and comfort of the products, especially appreciating the wide-width options that are both stylish and well-made. Many people highlight the excellent customer service, noting their responsiveness and helpfulness with inquiries and exchanges. However, some customers experienced issues with the ordering and return process, finding it complex or slow, particularly for international buyers. There were also occasional concerns about sizing inconsistencies, with some shoes being too large or too small despite following sizing guidelines.

What people talk about most

Product

Reviewers mention positive feedback about product quality and fit. Many customers praise the shoes for being... See more

Quality

Clients share positive opinions on quality, frequently highlighting the comfort, durability, and overall... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express satisfaction, praising... See more

Return policy

Users describe ambiguous interactions with the return policy. While some customers found the return process... See more

Customer service

People report positive experiences with customer service. Many customers praise the responsiveness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Firstly, I do love my boots. They're cute, the toe box is perfect, and they're relatively comfortable. Shipping was great, and I really loved the packaging - it made this more of an experience,... See more

Rated 4 out of 5 stars

Originally bought a size 12 but way too big. Started the process of returns and is rather a hassle to return. Buying from Australia I didn’t think it would so complex and the return address I was a bi... See more

Rated 4 out of 5 stars

I purchased a pair of shoes from Wyder because I have wide feet. I love the shoes I received however they were too large for me. I didn't see the warning you should order a size down from your nor... See more

Rated 5 out of 5 stars

I originally order a set that unfortunately didn’t fit me. I started communicating with the support team to arrange an exchange. They answered all my question and every email I send. It was smooth tr... See more


Company details

  1. Shoe Store

Written by the company

An inclusive, wide-width specialist footwear studio for people of all body types who have been long overlooked and marginalized by the fashion industry. Wydr Studios thrives on our tight-knit community – our philosophy is 'community-first'. Since our inception, we've had the privilege of closely collaborating with our community and we look forward to using our Trustpilot space to learn and improve.


Contact info

4.0

Great

TrustScore 4 out of 5

337 reviews

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Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Took a couple of tries but I love my shoes

It took a couple of tries to find the right size for me, but the Astor Heeled Mary Jane are so cute and are so comfortable! The almond color goes with almost any outfit, and I haven't had cute shoes that don't make my feet hurt in such a long time. Now that I found my size, I'm excited to shop for other kinds of styles.

7 April 2026
Unprompted review
Rated 4 out of 5 stars

I love my red Ava Mary Janes

I love my red Ava Mary Janes. I really had to test my patience with this order because I’m so used to quick shipping with other companies.

I ordered my usual size of 9 and when they arrived after about 10 days, they were too big. I suggest that everyone size down from their usual. I’m so used to having poorly fitting shoes and sizing up for width, etc. so it was hard to believe these would be truly wide.

I didn’t want to wait for returning so I purchased another pair in the 8 and then started the return process, which was a little taxing. First, we had thrown away the original shipping box - they get dirty and such so we don’t keep them in the house. I waited a few days for a return label via email and shipped them off. I added a note indicating I’d like to just exchange those for the perforated black Ava Mary Janes. After tracking the shipping and sending a few follow up emails, I actually received the replacement pair before I got an email response. That whole process took 3-4 weeks.

Now, onto the shoes. I pay for quality, well-fitting shoes for my feet. I travel three weeks of each month and am in airports and hotels constantly. I don’t need to waste money on cheap, uncomfortable shoes that I keep replacing.

The Ava Mary Janes are adorable, the leather is nice, and even the insole is a nice leathery material. They are truly wide. My feet are pretty chunky, especially my left foot. No issues. The strap is nice and long with lots of hole openings. I love the squarish toe, it makes the shoe look very European. These were comfortable out of the box and I can walk in them all day.

The shoes come with an alternate thick insole to use is you need a tighter fit or extra padding but I didn’t need them - I may use them in another shoe.

I like that the shoe heels “click” as I walk but the rest of the sole can be slippery on super glossy or wet floors. These are definitely not for working in a restaurant.

Although I love them and they are fine to walk in, I find that they aren’t the greatest to stand on. They are pretty flat. Wear socks.

Overall, I absolutely love these and I plan to have them in each color. I feel they are worth the cost and you will love them once you get sizing correct. I have been wearing them now in airports, hotels, driving and no issues except for standing a long time.

4 May 2026
Unprompted review
Rated 3 out of 5 stars

Refunds and exchanges are challenging!

I have purchased more than 10 pairs of shoes from WYDR and was very surprised to find that I couldn’t be refunded for shoes purchased during a promotion. The customer service agent was very helpful in helping reach a compromise but the process is very long. I’m still waiting for an exchange and refund after more than a month. It’s very frustrating to wait so long to try on shoes that are purchased online and then wait even longer for resolution when it doesn’t work out. Wide width shoes are so hard to find and you can’t measure the comfort of shoes with pictures.

30 March 2026
Unprompted review
Wydr Studios logo

Reply from Wydr Studios

Hi Josette,

We totally understand your frustration with our returns and exchanges. Our refund policy does state that we do not except returns during major sale periods – you can read about it here: https://wydrstudios.com/pages/return-policy

With regards to your order, we did send you the return label on 25th April – if you haven't received it, please do email us at support@wydrstudios.com so that we can reshare the label with you!

For any further concerns or questions, please don't hesitate to reach out to us via our support email, we'd be happy to help.

Rated 5 out of 5 stars

Love the Shoes and the Fit

Very happy with the quality of the shoes. They are very comfortable and stylish. I get complements on all the pairs I own. I have to size down, but overall the fit is very good and great for working in the office.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Really love Wydr shoes

Really love Wydr shoes, I have several pairs of their shoes and recommend them to everyone! Shipping takes a little while but it’s we worth it in my opinion

6 April 2026
Unprompted review
Rated 5 out of 5 stars

A sigh of relief after years of discomfort

As someone with extra-wide feet that has longed for cute shoes my whole life, trying Wydr is one of the best fashion decisions I’ve made. I was hesitant to order shoes I could not try on, but I am happy I took the leap. My shoes fit wonderfully and I am happy wearing them all day without dying to take them off by the end of the day. I look forward to painless shoe shopping with no tears unlike all of my past experiences with shoes not made for my feet.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing shoes for wide feet

Love these shoes. I have 4 pairs from boots to sandals. I love each pair. The leather is so soft and does not need to be broken in. Truly wide fit! No pinching your little toe or the top of your foot till you need to cry. Just buy them and see for yourself. Also, return was so easy. no questions asked. I have had the best overall experience and get so many complements on the cute styles.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love this brand

Absolutely love this brand. I thought my days of cute boots were over thanks to myriad foot problems, making wide shoes my only option. Cute, great quality, hold up well and great customer service. Can't recommend them enough!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Shoes are good quality. I had to exchange a pair and they were excellent in sending me a label for the return and then sending the new size. The other pair I ordered fit perfectly. It was great to get an advertised wide shoe that are actually wide.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

I ordered a size too big, and the Wydr team kindly (and quickly!) helped me organise an exchange. The correct size arrived, and it is absolutely perfect. The boots are comfortable, good quality and beautiful. They look and feel well-made. The packaging was also great. I will definitely be buying from them again in the future.

29 April 2026
Unprompted review
Rated 2 out of 5 stars

This is my fourth “nudge” to share a…

This is my fourth “nudge” to share a review, so here I go.
This is a young company with much to learn regarding the Australian market who are used to easy returns and prompt refunds.
I purchased several pairs of shoes in March.
The type of shoe doesn’t work for me because of bone spurs on both big toe joints.
I thought they would be worth a try because of their wider fit, but no joy.
I followed instructions to email them prior to return.
First of all they said I couldn’t return because I bought them during a promotion.
When I checked the website, the shoes I had purchased were in fact more expensive than their current price.
When I said this was unacceptable they then said they would refund two pairs and give me a store credit for the other two pairs.
I explained again that their style of shoe won’t work for me so there was no point in me having a store credit for shoes I would never purchase.
After saying that I would look at my purchaser and consumer rights and that as a 71 year old I was finding all of this a bit stressful , they eventually agreed to refund me.
I am still waiting for this refund and it is the end of April.
In short, I think the shoes are nice and a good option for wider feet.
Their communication and refund process needs to be improved if they want to sell successfully to an Australian market.

29 April 2026
Unprompted review
Wydr Studios logo

Reply from Wydr Studios

Hi Joyce,

We understand your frustration with the refund process. We had a technical error on our side which caused a delay. Your refund has now been processed and it will be back in your account withing 3 business days.

If you have any issues or concerns, please feel free to reach out to us via email at support@wydrstudios.com – we're happy to help.

Rated 1 out of 5 stars

Save your time and money

Save your time and money. Shoes don’t fit and you can’t return, only exchange within 30 days. Then they are out of stock on any replacement you want. (This happened with my first and second choice replacement) so you’re out the money AND the shoes (because of course, you’ve returned the first pair that didn’t fit) - they also don’t reply in a timely way to email and have generally abysmal customer service. Seriously just buy comfortview on amazon.

28 April 2026
Unprompted review
Wydr Studios logo

Reply from Wydr Studios

Hi Chiara,

We totally understand your frustration when both of your exchange replacement choices are unavailable in your size. We do run small batch inventory and unfortunately in this instance both the options you wanted were out of stock in your size.

We have been in touch with you directly and on this ocassion we have offered you a refund for the shoes that don't fit. If you have any additional issues or concerns, please feel free to email us at support@wydrstudios.com – we'd be happy to help.

Rated 5 out of 5 stars

Based on my personal experience

This review is based on my personal experience. I bought a pair of flats for my daughter as a gift. They were beautifully packaged and they were beautiful well made shoes, I will say that if you buy, take the time to measure like the brand suggests, you’d be surprised how comfortable the shoes fit if you get your size right. The customer service for me was excellent, I got answers every time I reached out and my issues were resolved promptly. I will definitely buy again.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Really enjoyed the product

Really enjoyed the product. Fits very well. The size chart helped a lot. Hopefully soon there will be half sizes since personally I'm between sizes.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Returning customer

This is my 2nd time purchasing from Wydr. The first time I bought 3 pairs of shoes, two were the same style, but different sizes. I ended up returning two pairs and keeping one. I didn’t realize that returns were not free. However, the Mary Jane’s I purchased are perfect for my very wide toe box. The second purchase was for a pair of combat boots, which are super cute and wide enough in the toe box for me. The ankle is quite roomy, I expect for people with thicker ankles and legs.

I am not a thick girly. I just have extremely wide feet and this brand has very comfortable and good quality shoes. Definitely purchasing from them again, but be sure to measure your feet correctly before buying so you don’t have to spend money on returning shoes.

1 March 2026
Unprompted review

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