Zomato Reviews 

Biggest chor company only money al zaika food was shit had to throw it away

Zomato’s service has become absolutely terrible. They assign one delivery executive to handle 30–40 orders at the same time. The app shows an estimated delivery time of 25 minutes, but after picking up the order, the delivery boy keeps roaming around because he already has multiple other deliveries to complete.
As a result, customers are forced to wait unnecessarily, food arrives cold, and there is no accountability at all. Who is responsible for this poor planning and mismanagement? Customers’ time and money are completely wasted.
Zomato has turned into a very irresponsible and misleading company. This was my last experience with Zomato. I will never use it again and am deleting the app today.
Worst experience ever. Highly not recommended.

Do not use this app, all orders they delay and then just talk to there customer care, for refund they do not have policy. so do not place order with zomato if you do then wait for 30-40 more and cold food and empty stomach.

Horrible customer service. they are least bothered to resolve your issue and bery eager to end chat or call.

Dear Mr. Dipinder Goyal,

Thank you for the response from Team Zomato. However, I must clearly state that the claim “your issue is now resolved” is factually incorrect.

To put this on record:

I have not received a single call from any senior or account manager

No one has visited either of my outlets

No discussion has taken place to understand the actual problem

No confirmation has been sought from me before closing the issue

Despite this, the matter has been casually marked as resolved.

This is not resolution — this is box-ticking and false closure.

Is this how partner issues are handled at Zomato?
Without speaking to the partner, without understanding the business impact, and without verifying whether the problem has actually been fixed?

This response clearly shows that the system is more focused on showing work done rather than doing the work.

Mr. Goyal, partners are not just restaurant listings on a dashboard. We are running real businesses with real people, real costs, and real consequences. Ignoring partner voices and closing issues internally without validation is a dangerous practice.

This requires your direct attention. It cannot be delegated back into the same loop that caused the problem in the first place.

I strongly urge you to personally review how partner escalations are being handled before this gap between leadership intent and ground reality causes irreversible damage.

I am still awaiting:

A proper conversation with a senior authority

A factual review of what actually happened

Real corrective action — not assumed closure

Regards,
Upendra Prajapati
+91 9898600143

Zomato is third class application and it very bad behavior as a human being because 17/jan/2026 almost 12:30 am i drop the Manish nagar to mihan but his paid me 70 rs. For one order....it bad behavior from the zomato side... zomato is not value for money and time......and I put this feedback on google also

I have never experienced a more disappointing delivery in my life. The food arrived over an hour late, completely cold, and several items were missing. What did arrive was poorly prepared, tasteless, and of extremely low quality, far below the standards one would expect for the price charged.
Equally frustrating was the Zomato app service, which was completely unhelpful. Attempts to report the issue or request a refund were met with no response or accountability, leaving me with no resolution. Between the restaurant’s negligence and Zomato’s unprofessional customer support, this experience was unacceptable. I strongly advise others not to order from this restaurant or rely on Zomato for assistance.

Ordered a cake that was spilled and was not tye design I ordered. Neither restaurant nor Zomato offer any satisfactory resolution. Spent thousand rupees on the order and what I got in return was just a two hundred rupees. On top of that, that too to be used within one month pathetic service on top of that they do not provide any actual agent to talk. Ruined our special occasion it was my father's 60th birthday.

Zomato has by far the best experience i have had with online delivery.
Some plus points i saw,
1. We can schedule orders which gives us the advantage to order food for future in advance if we get any good offer.
2. The voice instructions and photo upload option for delivery is helpful.
3. They show genuine delivery time. Unlike it's competitor Swiggy, it shows late when it's late and rarely i get late orders.
4. I got proper compensation for any trouble i faced.
5. Packaging has been good and service is good too. Also food portion is generous and zomato has literally exceeded my expectations a lot of time. So i am very happy using this app .
6. It gives great discounts as well.
7. I wish i could schedule a week later. Till now it's just 2 days. Hope they increase scheduling time.

Zomato Ai Chat Support
It Repeat same thing again and again
Doesn't understand customer concern and refuse to tranfer to human for resolution

Pathetic customer service...I ordered food which was stale and not edible smelling and tasting bad.. but their cs exec said -

However, we won’t be able to arrange a pickup or have the order collected back from your location. Since we couldn’t verify the concern as an order-level issue, I won’t be able to process a refund for this order as well. If you don’t wish to consume the food, you may dispose of it safely. I’ll still make sure your feedback is shared with the restaurant so they can work on improving. Thank you so much for understanding.

Pathetic service by zomato

I ordered again the same pizza onion capcicum last time I received other 1.5 hrs late I hv also uploaded the picture of the soggy pizza I recieved today worse than that happened the delivery partner again arrived late the pizza became soggy I asked y r u late he started abusing very bad abuse and did not delivered the order I hv already paid online pre order .Zomato services are becoming pathetic day by day the quality of food they are delivering is worse and the staffs are misbehaving this what we are getting as customers for this we r paying .Say NO to ZOMATO

Needs a lot of improvements to be able to compete with Talabat and Geeta

That is not save app because I ordered by 1 get 1 pizza but I not received 2 pizza I received only one pizza so I request to all don't use this app 😭😭😭😭😭😭 iii

A Miserable Experience – Zero Accountability by Zomato

I had one of the worst experiences with Zomato. I made a payment of ₹633, and despite sharing clear UPI transaction details and screenshots, Zomato kept denying the refund. The proof is right there, yet they repeatedly gave vague responses instead of actually resolving the issue.

It’s extremely frustrating when a company of this scale refuses to take responsibility and makes a customer run in circles for something as simple as verifying a payment. Their support was unhelpful, dismissive, and showed no intention to address the problem.

This experience has completely shaken my trust. If this is how Zomato handles genuine issues with valid proof, it’s truly disappointing. I am left with no choice but to escalate this to the Consumer Forum because customers should not be fooled or ignored like this.

Highly dissatisfied and extremely disappointed.

Zomato should be banned completely in India. I’m an NRI visiting India & tried using their services two times First in Delhi and then in Pune. My first order to deliver the Cake was cancelled without my knowledge and got a message saying I requested the cancellation.. Never got the Cake or Money. Can’t call anybody, can’t ask questions. Second time used in Pune, food was delivered wrong Had ordered Pizza from Pizza Hut that was completely rip off Instead of Cheese Mayonnaise was used.. again can’t return, call or complaint.. Even Pizza Hut don’t care Never answer phone calls. This is the last time I have used Zomato Such a big Scam they run

Average facilities

The worst experience. No care for the customer. The support team just there to tell us , solve your problem yourself. I am done with this app

Pathetic experience. Ordered food and received half eaten food. Contacted customer care but no concrete solution. Seriously these kind of company is pathetic and the company do not provide any customer care number.

Zomato has very poor customer service and their driver steal the items from our order and deliver less items.
When we complaint, they refuse to take accountability. Zomato is fraud and scammers