This is a large company that deceives customers by promising gifts that they simply don't deliver and then blames the companies they work with, even though the contract is with them. I do not recommen... See more
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See what reviewers are saying
I switched from KPN to Ziggo/Vodafone after receiving a 'good' deal via a phonecall. Everything was fine, but then after creating an account to login to 'my ziggo' the customer code, e-mail a... See more
Company replied
Network performance has completely died over the past +/- 2 weeks, dropping from an already mediocre 100/30 Mbps (good speed for 2006) to a horrifying 0.4-4 Mbps download and 0.3 Mbps upload. It fee... See more
Company replied
We have experienced issues due to their behalf and they refuse to prioritise us. Their customer service is also very rude and brutal. We have been clients for 17 years and yet there’s no loyalty on th... See more
Company replied
Company details
Information provided by various external sources
Ziggo is een innovatieve en betrouwbare leverancier van (digitale) televisie en radio, internet en telefonie via de kabel.
Contact info
Netherlands
- www.ziggo.nl
1.4
Bad
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very sorry customer support Ziggo
Join extra streaming services now and watch immediately! Was the slogan. After applying, no login was available, even after several hours. So, I canceled the subscription ofcourse.
After a month, they send me a bill with the service of streaming; so I contacted them by phone for over half an hour, being moved aside with "via this and that way, other than the send link via E-mail that didn't work, you can actually use your subscription; so we are not going to compensate u in any way. Your fault."
Fine.
Then got billed for May and June. And couldn't login anymore; I had unsubscribed they said.
I was furious but couldn't speak to a manager. TL;DNR: I payed to much and ended the contract with Ziggo, went to HBO Max directly.
25 May 2026
Unprompted review
Reply from Ziggo
Hi Rob,
That is a big disappointment when you were keen on watching HBO Max content through our services. When in need of service, you were not helped as you expected too. But why did you not contact us directly? We are there to sort this things out and assist you on the matter. By phone or use the Vodafone & Ziggo app -> there is a Messenger option.
Understandable that you cancelled this directly, but sadly there is no direct canceling right on streaming services. So 1 month resign period is set. Please check if you did receive the confirmation of this.
Invoice: After the cancelation request it can happen that your invoice still shows this. The invoice after this request will show a correction of costs.
If there still are any questions or you want to discuss the feedback, please contact us by using the Vodafone & Ziggo app.
Worst internet provider
Worst internet provider. They have zero respect for their customers. There is always an issue and you never get the speed you contract. My internet suddenly stopped on Saturday afternoon, and when you call them they cannot solve because it is weekend or holiday, but their website says support 24/7. No internet since Saturday, they scheduled a technician to come on Friday only. They explanation: “there’s nothing we can do about it, I know it is a shitty answer, but we can only send someone on Friday, you can call my boss or make the noise you want on internet, nothing is gonna change”. So no internet for a week, and this is the answer they give to a 6-year-customer; both my wife and I work from home.
24 May 2026
Unprompted review
Reply from Ziggo
Thank you for sharing your experience. We are sorry to read that you are so dissatisfied with our service and the solution provided. We understand that stable internet and quick support are especially important, particularly when working from home.
We can resolve many issues remotely with our 24/7 online support. However, I understand from your story that the problem at your location unfortunately can`t be resolved quickly and requires a technician to visit.
Do you know that you can view our technicians' availability in your My Ziggo account? If a technician is available sooner, you can immediately reschedule the appointment yourself.
You can also send us a message at the Messenger button in our Vodafone & Ziggo app or at www.ziggo.nl/chat . We will then check if this appointment can be moved up. Thank you for reporting this; we would like to resolve this for you.
Incompetent service and a racist
Incompetent service and a racist, completely ignorant approach to the customer. Even though I'm not a Ziggo customer, I want to collect my money for 180 euros and there's no way to even email them. Written contact is difficult because I don't want to send photos of the returned package, for example. They keep all notes from the phone conversation for themselves, and the customer doesn't receive any confirmation of the complaint. Short story: On April 17, 2026, a package arrived with the wrong equipment, completely unsuitable for my installation. On April 19, I returned the package to the Ziggo point, for which I have return receipts. Ziggo continues to charge me subscription fees, and it's difficult to resolve anything with them.
17 April 2026
Unprompted review
Reply from Ziggo
Hi RM Kania,
Thanks for your review about this case. It's sad to hear you returned our services directly and now our invoices don't match the correct situation. Resolving this soon is important, but please help me out on this. I don't get what is hard on written (digital) contact and providing the proof you have with the receipts. If that resolves the case? Why would you don't want to send this? Or was this return done without contacting our customer service?
Please update and contact us on one of our digital service channels such as Facebook Messenger, Instagram of DM us on X (@ZiggoWebcare) We are there to assist you on this matter.
Reply from Ziggo
Hello Tim, thank you for your review.
It`s incredibly unfortunate to read that you aren`t satisfied with our services. Unfortunately, I can`t gather from your review why you are dissatisfied.
We would like to address this dissatisfaction and get in touch with you. Open our Vodafone & Ziggo app and send a Messenger message through the speech bubble. We will take the time to hear why you gave us only 1 star.
Thank you in advance!
the most mofia company in the…
the most mofia company in the Netherland, charging people what ever they want, ptusssssss
12 May 2026
Unprompted review
Reply from Ziggo
Hello Andrew, thank you for your review. I`m sorry that you aren`t satisfied with our service.
If you have questions about your invoices or what we charge, we want to get in touch with you to prevent any misunderstandings and discuss them.
Open our Vodafone & Ziggo app and send your question at the Messenger button. We are happy to assist you.
Thank you in advance!
Ferry Ferry goooood wifi
Ferry Ferry goooood wifi i can play whit 5000 ping realy good i love it i cant dieeeeee YIPPPPPYYYYY
7 May 2026
Unprompted review
Wifi is unstable
We have been clients for years! But the service got worse and worse throughout the years! We work remotely and we had lot of issues with wifi. They also don’t have a technician available immediately. It is a waste of time money and lot of stress! Do something!
4 May 2026
Unprompted review
Reply from Ziggo
Thank you for sharing your feedback. We understand that issues with our services can lead to dissatisfaction and result in a negative review. Wireless signals are not always plug-and-play—they sometimes require adjustment and fine-tuning to suit your specific situation. Of course you may expect our help with this!
With our WiFi Guarantee, we are committed to solving all your WiFi issues together with you. I understand that you`ve already been in contact with our WiFi crew about this. That is great! We always try to make a technician available as soon as possible, but unfortunately, it seems you will have to wait a little while for this appointment.
You can check the availability of our technicians in your My Ziggo account. As soon as a technician becomes available, you can immediately move this appointment forward.
If you have any questions about this, we are here to help through the speech bubble button in our Vodafone & Ziggo app.
Reply from Ziggo
Thank you for your review. When you experience problems with our services, it is understandable that you aren`t satisfied and give us a bad review.
A wirles signal isn`t a plug-and-play signal. It sometimes needs to be adjusted and optimized to your personal situation.
With our WiFi Guarantee, we are happy to solve all your WiFi problems together with and for you. May we help you with your internet? Our W-Fi Crew is available every day to assist you with this at the Messenger button in our Vodafone & Ziggo app.
I`m convinced that your WiFi will work much more stably after we have helped you with this. So don't let this bother you and contact us!
Thank you in advance.
The worst unfair and dishonest company
I initially subscribed with Ziggo with a 3 months offer for half of the price subscription and guess what the first invoice was the amount of the first 3 months in one so I basically never paid monthly half of the price and more than anything they made you pay in advance every month.
I decided to leave at the end of my contract so I cancelled the subscription but some operator called me to offer a discount, I requested them to send me an email with the offer and this guy cancelled the cancellation without informing in order to send me the offer. I called the support and yesterday 30 April at 18:37 and spoke with someone that first told me that of course they need to cancel the cancellation in order to send the email without understanding that this is not transparent since I was not informed, it was illegal and also not logic at all, she then told me that my contract would be over at the end of May when instead it should be end on the 15th of May, so when I make her notice this thing she basically changed her mind and she hang up the call because she was too incompetent to understand what to do. I called again at 19:05 and one guy was insisting to confirm the last 4 numbers of my IBAN otherwise he would be no able to help and he hang up on me again because I was telling him that no one ever asked me that in order to help me. I am really shocked by the way this company does business, everything they do is basically hidden and they have really incompetent people working for them. Finally a girl was able to help me when I called at 19:12 and restore the end of the contract date for the 15th as it should have been. I wasted my time speaking with this people for a problem
their dishonest employers caused and then I had to waste another hour and half on the phone for their incompetence. Of course the Geschillencommissie will be informed about that.
30 April 2026
Unprompted review
Reply from Ziggo
Hello Maracas, thank you for sharing your detailed experience.
We apologize if there was any confusion regarding your first invoice. If your first invoice covers three months, you will receive the full discount. This is because you didn`t receive an invoice for the month prior. The amount on your first invoice is often slightly higher because you always pay the subscription fee one month in advance.
To assist you further and to carefully review your situation, we want to ask you to contact us in our Vodafone & Ziggo app. In the app, you can easily and securely start a chat with one of our employees, who can provide immediate support and inquire about your situation.
Once again, our apologies for the inconvenience. We look forward to hearing from you via the Messenger button in our app so that we can find a solution.
Garbage company
Garbage company. do not ever use them for anything. will steal from you and will not help and leave you in an endless hell of customer support nightmares that treat you like trash
16 April 2026
Unprompted review
Reply from Ziggo
Hi Seb, to be treated as trash by our customer support is a terrible thing. Since our customers pay for the subscription, you may expect a good service. I don't know where this went wrong, but this feedback needs to be addressed and spoken of.
To have your technical situation reviewed and given proper service, please contact us on Facebook Messenger, Instagram of DM us on X (@ZiggoWebcare. If you do not have any of these account, use the Vodafone & Ziggo Community so we can take the required steps of our responsibility.
Keep charging you even after cancellation
So, cancelled the subscription in December and got an invoice in March...
Have to call the support, etc...
Also their online admin panel is non-friendly and was made line in 90s...
Avoid them
16 April 2026
Unprompted review
Reply from Ziggo
Hi Andrew,
Thanks for your review and a terrible thing that the experience with our customer service is not on par.
An unexpected invoice is never a great case. I cannot see what reason there should be any unfriendliness on our customer support to assist you. But I can understand that this is not one of your favorite things to have to contact the customer support.
Is the invoice clarified? If not, please contact us again by using one of our digital service channels to have this clarified. Such as the Vodafone & Ziggo community, Instagram, Facebook Messenger or DM us on X (@ZiggoWebcare). Include the link to your Trustpilot review to also have a look on the feedback of earlier contact moments.
Kind regards,
Team Ziggo
Worst experience
In my experience, this has been one of the worst interactions I’ve had with an internet provider. Our order was cancelled twice without clear explanation, and customer service didn’t resolve the issue. The delays and lack of clarity were very frustrating
11 April 2026
Unprompted review
Reply from Ziggo
Hello Otavio, thank you for sharing your experience. We`re sorry that your order was cancelled twice and that there was no clear explanation or solution. That isn`t the service we want to provide.
We understand that the delays and lack of clarity are very frustrating. We need to step up our game with this.
Please contact our (online) helpdesk to help you with this at www.ziggo.nl/contact . We`ll do our best to get your subscription started as soon as possible.
After filling the cancellation form
After filling the cancellation form, they are calling me twice a day instead of just working out the cancellation. this feels like harassment.
2 April 2026
Unprompted review
Reply from Ziggo
Hi Ari, I get you expected a fill in & process situation. We value our customers and will contact them when filing this request. This can have several valid reasons. So no need to find these harassing ☺️
Misleading sellers, and poor quality of service
Their callers misled me to update my contract, putting me under a 2 year commitment which I can't cancel without paying for the remaining term. Now I am having quality of service issues at my place, and they can't solve it. I am stuck with this for another 6months. I would not recommend Ziggo to anyone.
5 January 2026
Unprompted review
Reply from Ziggo
Hello Emre, thank you for your review. I`m sorry to read that you are having such unpleasant experiences with both your contract and the internet connection.
When your internet is not working good, we are going to help you resolve this issue. It is entirely understandable that you are not satisfied when your internet isn`t working stably. A wireless signal isn`t a plug-and-play signal. It sometimes needs to be adjusted and optimized to your personal situation.
With our Wifi Garantie, we are happy to solve all your wifi problems for you. Our Wifi Crew is available every day to assist you with this at: www.ziggo.nl/wifi-crew .
I am convinced that your internet will work much more stably after we have helped you with this. So don't wait any longer and contact us at www.ziggo.nl/contact .
Silently adding charges
They had a "free" package for 12 month when I signed up. It kept rolling and chargin me for multiple month after that without any notification from Ziggo.
I asked for refund they said no. I haven't even used it for a single time even when it was free.
25 March 2026
Unprompted review
Reply from Ziggo
Hi Safwat,
Silently adding charges? I am sad to hear this happened, this is never a way of work and that you never even used this option.
The case with 3rd party streaming services is that our invoice can only include a 12 months discount. This is not the same as 12 month free period of a channel pack. I understand you were not informed of this, or have not seen this as such on the invoices.
One of the worst internet companies…
One of the worst internet companies I've ever had the displeasure of hiring. Now they even include automatic price hikes on your contract.
Big mistake getting into contract with them. I am getting out as soon as possible.
25 March 2026
Unprompted review
Reply from Ziggo
Hi André,
A terrible thing that you are not pleased of using our services. What is going on? Please contact our customer service when there are any issues.
Of course it is never great to increase prices. The right of changing the prices is based on legal options, when based on inflation correction. Every provider has the option to do this once, yearly.
Rubbish service
Rubbish service - actually no service! When things go wrong there is never anyone available to help - we have problems almost every evening with the internet and you can never get help! Crazy 🥵
22 March 2026
Unprompted review
Reply from Ziggo
Hello Josephine, thank you for sharing your feedback.
We understand how annoying it is to have regular internet issues. Internet problems are there to be solved, and you can expect help from our helpdesk with that. I`m sorry to read that you didn`t get the right help from us.
Please reach out to us again so we can look into your problem and help you find the solution. You can contact us by telephone and online at: www.ziggo.nl/contact .
Reply from Ziggo
I`m sorry to read that you experience problems with your internet. It's completely understandable that you're unhappy when your wifi isn't working reliably.
A wifi signal isn't a plug-and-play signal. It sometimes needs to be adjusted and optimized to your specific situation. Every household is different.
With our Wifi Guarantee, we're happy to help you solve all your wifi problems. Our Wifi Crew is available daily to assist you at: www.ziggo.nl/wifi-crew & www.ziggo.nl/contact.
Want to know more about our Wifi Guarantee? Visit: www.ziggo.nl/wifigarantie
I'm convinced your internet will be much more stable after we've helped you with this. So don't wait any longer; contact us!
Ziggo is a trap
I just wish that I could have known Truspilot to see the reviews for Ziggo, and not to fall in their trap.
Service is really shitttttt. It's very frustrating to work with such an unstable terrible internet connection in 2026. I hate that I am stuck with their expensive contract for one year
22 February 2026
Unprompted review
Reply from Ziggo
Hi Ashkan, thank you for your review.
With every company, you see more negative reviews than positive ones on Trustpilot. People who don't experience any problems with a company are less likely to leave a review. Because it does what it's supposed to do. Trustpilot reviews can therefore give a misleading impression.
It's understandable that you're disappointed if your internet isn't stable. A wifi signal sometimes needs to be adjusted to your personal situation. Every household is different. With our Wifi Guarantee, we're happy to help you tackle your problems.
Our Wifi Crew is available every day to assist you via www.ziggo.nl/wifi-crew and www.ziggo.nl/contact.
We're ready to help!
Serious privacy and data handling concerns with Ziggo...
Some serious privacy concerns with Ziggo and how they handle personal data. Any guidance is appreciated.
I called Ziggo's customer service today and was very surprised when the operator told me he didn’t know what GDPR or AVG are. Worse than that, when I asked him to walk me through the process of accessing my personal data held by Ziggo, he told me that no such process exists. Since I was very surprised hearing such a thing from such a company, I asked the same question several times and received the same answer each time…
To make matters worse, when I asked about the process for requesting deletion of my data — noting that I am not and have never been a Ziggo customer — he told me there was no option for that either. I explained that accessing and deleting my data are rights guaranteed to me under GDPR and AVG, but he said in a funny way that he wasn't familiar with of these regulation. He also stated that Ziggo retains personal data (wether you are a customer or not) for a minimum of five years regardless of any customer concerns. When I asked for clarifications, he got very unfriendly and offensive.
I have this conversation recorded and can share it if needed.
For additional context: I previously attempted to sign up for internet service through Ziggo, the technicians showed up twice without proper tools. Since I already had to wait for weeks and I didn’t want to wait langer, I called the same day to cancel my subscription. I have therefore never been a customer at this company at any moment of time.
I would be grateful if someone could explain what options are available to me here.
19 February 2026
Unprompted review
Reply from Ziggo
Hello Da, Thank you for sharing your experience and concerns about privacy and data processing at Ziggo. I'm surprised you couldn't get more information about this through our telephone helpdesk.
It's true that under the GDPR (General Data Protection Regulation), everyone has the right to access, correct, delete, and object to their personal data, regardless of whether you are a customer.
Your description of the phone call does not align with these rights. Ziggo's policy is to treat requests regarding personal data seriously—this includes a clear procedure for access and deletion, even if you are not a customer.
You can submit a GDPR request for access to or deletion of your personal data at: www.ziggo.nl/privacy
Clients can easily change this data in a Mijn Ziggo account. Don't have a My Ziggo account? No problem. Fill in the form at: www.ziggo.nl/klantenservice/abonnement/gegevens-wijzigen/recht-van-verzet-geen-klant . With this form we`ll delete your data.
If you have any further questions about this, please contact our online channels at: www.ziggo.nl/contact .
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