Ziggo Reviews 

Ziggo had an update. The modem i got from Ziggo a few years ago was not compatible. It took me a whole day to find out that this was the problem. Heating did not work, internet did not work for 4 days. And i had to pay some expert to find out what the problem was.
They had to send me a modem before the reset.. it would have saved me a lot of time and a lot of money (had to hire somebody to find the problem). I had contact with the helpdeks about 6 times. They could not send somebody to look at the problem fast, i had to wait 9 days. 9 days without heating is really a lot.. And it was the update and for both houses the exact same problem.

I normally don’t write reviews, but my experience with Ziggo Vodafone has been so consistently frustrating that I feel compelled to warn others before they sign up.

I joined their standard €47.50 per month package in April. Eight months later (now November), I calculated that I should have paid a total of €380. Instead, I’ve been charged €515.85 — that’s €135.85 more than the actual value of the service.

These overcharges didn’t happen once or twice; they came through a long series of convoluted billing errors, incorrect “late payment” fees (even when payments were made on time), and unexplained additional amounts.

To make matters worse, Ziggo Vodafone wrongfully discontinued my account, then restarted it — and the chaos that created in their system seems to be the source of all these charges. Their latest demand is for another “mystery” €117, which they then cancelled, only to replace it with another €47.50 plus late fees, now totalling €72.50. According to their records, they also supposedly refunded me €55.16 for one of their own overcharges, but when I followed up, they provided an IBAN that wasn’t even mine. Needless to say, I never received the refund.

Every time I’ve contacted their accounts team, the experience has been equally poor — unhelpful at best, sometimes borderline insulting. At no point has anyone taken ownership of the issue or provided a clear explanation for these ongoing errors.

After eight months of paying more than I should have, constant disputes, and zero accountability from their customer service team, I can confidently say this has been the worst telecom experience I’ve ever had.

I strongly recommend avoiding Ziggo Vodafone. The Wi-Fi is average/poor, but the customer service and billing system are genuinely disastrous. Save yourself the stress and choose another provider.

Absolutely the worst of the worst. Unbelievable that they are allowed to have such a position in the marketplace in the Netherlands.
The place where I live is only set up for Ziggo internet, so I have no choice of provider. I originally arranged for a modem to be sent out in mid-October. They said it would arrive in 2 days. It never did. It took over 10 phonecalls to get a replacement modem sent out. I was hung up on numerous times by their automated system and by "customer service". They kept telling me to work it out with PostNL, who wouldn't speak to me because they said it was the responsibility of the sender.
Finally I managed to get Ziggo to send a replacement modem. It arrived a few days later, but it wouldn't connect to the Internet. After trying for 2 days to connect, I called Ziggo again. They said they would need to arrange a technician to come out to complete the installation. A few days later, he came out, and despite spending several hours trying to resolve the situation, the Internet still wasn't working. He said he would make a report to Ziggo and they would have to arrange someone else to make the repair. He said I could get a temporary SIM modem for up to 6 weeks, so I called back Ziggo the next day and they sent it out. That all did go as planned, but now I only have three weeks before I no longer have that and will be back to having no internet and using my phone as a hotspot.
I've had radio silence from Ziggo since then. They have never called back to advise what's happening. I called them on Thursday and after being hung up on twice again by their automated system, I finally managed to get through to someone. He said he couldn't see any record of the technician's report, and would need to look into it. After 25 minutes on hold, he came back and said he couldn't reach the correct department and would need to call me back. He said he would be in touch on Thursday evening or Friday. I never received a callback.
Today I called again and explained again, for like the 20th time at this point. She said she could see the technician's report from my visit, but not what actions have been taken. She said she also couldn't help and she would need to call me back tomorrow.
Setting up people's Internet is presumably what these people do every day. How they manage to get it so horribly wrong so often is baffling. I have spent many hours trying to get this resolved, and they make you pay to call them to not get any help! They won't let you escalate to a manager and no one there seems to care at all. Absolutely enraging. I do not understand how a major company can do business this way.
Edited to respond to response from Ziggo: Why would you assume that? Of course not. She did call back, but nothing is resolved because the technical department has chosen not to respond to her. Still waiting on a resolution. And news flash: getting a replacement modem has only been a small portion of this saga. You are so bad at what you do, it's laughable.

One of the worst client service

I was scammed; I'm paying for something I'm not receiving. It's all a lie, the quality is terrible, and I can't cancel the contract. DO NOT HIRE ZIGGO; IT'S A DECEPTIVE COMPANY.

Ziggo is horrible with the support.
I work mostly from home and need good internet. This month I have had no internet connection issue twice. When I call the support, the solutions are very limited and feels like they don’t really care about their customer. For people like me whose work really survive on internet, not having internet connection comes with a financial loss and frustration. Their technical staff are very limited, the earliest appointments that I got is in a week, both the times. When I tried to escalate the issue, the response was, it is what it is, we can’t do anything

Keep away, really bad experience. Absolutely unacceptable service and policy. I skip a 600 euros fine last moment and they keep charging without any kind of active service . I try to cancel it since August😂🤬

Terrible service
Dont try to call the klantservice they are so rude and ignorant

If i could i will give 0 stars, the worse customer service menu and service in general. Cant reach them for nothing, taking too long to fix easy issue, slow response…just awful. Whoever is considering getting ziggo - dont, look around for other internet provider- save yourself nerves. No one will offer you discount on your wasted energy, frustration and nerves. Cancelled my contract, payed the penalty because i didn’t want to wait till my contract is ended to save myself anger and frustration. So crap service i never experienced anywhere from anything i called to help or to clarify stuff. Never ever in a million years from now again ziggo…never.

Ziggo sales promised 1Gbits/s in all home internet at a lower cost than my previous provider. I had doubts that my house was connected but they insisted that it was connected.

Received the equipment on the date that was supposed to have the contract but it did not work. Technician came to check and realized that connection was broken. Immediately another technician came to check and realized the cable from the distribution box to my home was rotten and a new connection had to be done. Communication inside Ziggo went wrong and my previous supplier was instructed to cut the connection. No internet at home. Called Ziggo and they had to send again the technician to verify. At that time they gave me a temporary 4G modem that allows 50Mbits/s if I connect near it, almost no internet at the other end of the house, even if I installed the modem in the 1st floor to have a better coverage. The connection is not stable.

In the meantime I had the appointment to have the cable connected but another 4 weeks wait. Bad internet and no TV services.

Surprise, surprise, I have received the first invoice! For what? Not for what I have signed for, for sure...
Customer service is only through the phone lines that you have to pay and wait at least 30 minutes. No email address available to send a complain. I still am not connected and already regret my move.

I had an issue with the cancellation of the contract, and because I also left the country, it was a bit difficult to get in touch, but they reached out to me and were nice on the phone and managed to solve my problem quite quickly, so I am very glad about that.

No Ziggo internet for last 24 hours!! I was told by Ziggo customer service that they will send a mechanic between 8am and 12am and he didn’t show up!! And when called customer service, he said mechanic will not come today but only after 2 days and hung up the phone!!! Really bad experience.

Every time that i remember, I'll write a complain
I've been trying for months to cancel my Ziggo package via phone and app chat, but it's impossible to reach anyone. They renewed my contract when I moved, before even completing 12 months on my old plan, forcing me into a more expensive 2-year contract.
New customers pay half of what I'm paying for the same package. On top of that, if I want to file a formal complaint, I have to pay a fee. This is unacceptable.
Avoid Ziggo if you value fair treatment and functional customer service.
They replied saying the contract only renew when the older is finished, BUT THIS IS NOT WHAT HAPPENED, since the old contract started aug/24, and the "new" one in may/25... not 12 months...

I’ve had a couple of phone calls with Ziggo the past year. Their staff have always been incredibly friendly and understanding. Had plenty of bad experience with customer service over the years, but never with Ziggo. Only writing this because I’m aware people only give ratings when something goes wrong.

I was a customer if ziggo for over 5 years. This year I wanted to quit my subscription and they said I have to pay 50% of the remaining amount since my subscription is valid till May 2026. I agreed and now they are saying I need to pay for additional one year because my contract is till May 2027. What kind of bullshit exploitative company is this.

Terrible customer service, predatory marketing, and internet speeds never even get close to the speed you're paying for

Appalling customer service. Unreliable signal. More expensive than their competitors. Not sure why anyone would choose Ziggo. Just Google Ziggo (select news) and see how this company's performance is doing. People are leaving in the thousands. I wonder why..

I had a very negative experience with Ziggo regarding the cancellation of my contract.

My contract had already expired when I moved to a new address, so on July 2nd I went to a Ziggo store to cancel it. At the store, they informed me that cancellations can only be done by phone and gave me the number to call. As soon as I got home, I immediately called that number, went through the identification process, and the employee confirmed that my contract was cancelled. I even asked twice if there was anything else I needed to do, and I was reassured that everything was complete and that I didn’t have to worry.

To my surprise, on August 20th I discovered that Ziggo had still been charging my bank account for both July and August. When I called their customer service, instead of investigating, they denied that my cancellation ever took place and insisted I provide “proof” in the form of a confirmation email—which I never received because they never sent one. I asked them to check the recorded phone calls, but they refused, saying the email is the only valid proof. Essentially, they blamed me for a mistake in their own system.

Not only did they refuse to acknowledge their error, but they also told me I would have to continue paying until they finally process a new cancellation—meaning I will likely be charged for September as well. During the call, the representatives spoke to me in a dismissive and condescending manner, as if I was lying.

This is absolutely unacceptable. A professional company should take responsibility for their mistakes, investigate internally (especially when all calls are recorded), and treat customers with respect. Instead, Ziggo chose to ignore their responsibility and put the blame entirely on me.

I feel extremely disappointed, mistreated, and unfairly charged. Based on this experience, I cannot recommend Ziggo to anyone.

Terrible experience – unreliable service and robotic customer support
. We’ve now had no WiFi for over a week in central Amsterdam. We contacted Ziggo support, hoping for real help, but after long hold times, we were met with rigid, unhelpful service.
Even after giving our company name, address, and customer number, the agent refused to assist us because we couldn’t provide the last digit of the IBAN. This wasn’t a bot – it was a person acting like one, showing no flexibility or understanding.
This experience has confirmed our decision to leave Ziggo for good. Expensive, unstable service paired with one of the worst customer support experiences we've had.
Ziggo, goodbye – and good luck. We’re moving to a cheaper provider with actual customer service.