"I’m always a little nervous buying glasses online because I have a round face, and anyone with a round face knows the struggle of finding frames that actually fit right and look good! But I gave Zenn... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The website is extremely easy to use. Provide your Rx and it pretty much takes care of everything else! Zenni came recommended to me from a coworker. I needed a new pair of glasses with an updated Rx... See more
Company replied
It was easy to follow the online instructions for how to purchase a new pair of glasses and lenses using my prescription. The new glasses received were perfect from day 1 of wearing. Never had an ad... See more
Company replied
I purchased the glasses as a pair of prescription sunglasses and can’t speak highly enough! I chose my lenses to be a purple gradient, which is absolutely beautiful with the frames I had chosen!I was... See more
Company replied
Company details
About Zenni Optical
Written by the company
In 2003 Zenni started as a small, homegrown business in Northern California and has morphed into an e-commerce success story with over 50 million frames sold to customers all over the world. In this journey, we continue to innovate but our commitment remains the same: we help people “See better and live better.”
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Contact info
448 Ignacio Blvd, #332, 94949, Novato, United States
- 800-211-2105
- service@zennioptical.com
- www.zennioptical.com
4.5
Excellent
166K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Accurate Perscription worth the money
The glasses arrived within a month of ordering them, the prescription is correct and the tint/ frame shape are true to the websites photos.
26 May 2026
Reply from Zenni Optical
Thank you for your review, Steph. We are absolutely thrilled to hear that your new glasses are worth the money and that the prescription is completely correct. It is wonderful to know that the tint and frame shape matched our website photos perfectly and that your order arrived safely. We take great pride in making sure our online images accurately represent our frames and lenses, and we are so glad you are happy with the final results.
Glasses looked ok
Glasses looked ok. But, unfortunately they don’t have the ability to check were your center of vision is, for progressives. Mine were set so high, that they were unusable. Maybe they could use and AI agent to figure out how to measure this.
2 June 2026
Reply from Zenni Optical
Thank you for your review, Scott. We are glad to hear that your glasses looked okay, but we are truly sorry that the center of vision was set too high, rendering your progressive lenses unusable. We understand how frustrating it is when the lens segmentation of a progressive lens does not match your natural line of sight, and we sincerely apologize for this disappointing experience and the impact on your vision.
Your satisfaction is very important to us, and we're here to help you get a progressive with a lens segmentation that offers better clarity for your vision. If you would like to check your return options so we can resolve this for you, please reach out to us with your order number and original written prescription via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media — we are always here to help!
Best customer service
Zenni is my go to for glasses. Anytime I have had even the slightest issue - they are quick to help and make things right.
26 May 2026
Reply from Zenni Optical
Thank you for your review, Stephanie. We are absolutely delighted to hear that Zenni is your go-to for glasses and that you have experienced the very best customer service with us. While we are truly sorry for any time you have encountered even the slightest issue with your eyewear, we are so glad that our team has been able to quickly help and make things right for you. We always strive to ensure you have a seamless experience, and we are incredibly grateful for your continued trust.
We truly appreciate you taking the time to share your positive feedback and support.
Great glasses and a seamless ordering process
I've used Zenni in the past and recently had a prescription change. Love my new glasses and the best part is that they are so affordable, I was able to get two pair of sunglasses and 1 pair in clear. The fit is great and the online process is seamless. I really like that I get to virtually "try on" my glasses to see how they look before deciding to order - that tool works great. Zenni will continue to be my go to for eyeglasses.
26 May 2026
Reply from Zenni Optical
Thank you for your review, Steve. We are absolutely thrilled to hear that Zenni continues to be your go-to for eyeglasses, especially after your recent prescription change. We apologize for any minor adjustment period you might experience as your eyes get used to your new prescription lenses, but we are delighted to know that our affordable pricing allowed you to easily select three new pairs—one clear and two sunglasses—and that they fit you perfectly. It is also wonderful that our Virtual Try-On tool made previewing your frames so easy and that the ordering process was completely seamless for you.
We truly appreciate you taking the time to share your fantastic feedback and your continued loyalty.
Satisfied Customer
I have been ordering my family’s glasses from Zenni for over 10 years. They have great service and I recommend them to everyone.
26 May 2026
Reply from Zenni Optical
Thank you for your review, Betty. We are absolutely honored and thrilled to have been your trusted choice for your family's glasses for over ten years, and we love knowing that you always recommend us to everyone. While we apologize for any minor hiccups or lens adjustment periods you or your family might have encountered over a decade of ordering, we are so glad that our service has consistently hit the mark for you.
We are incredibly grateful for your years of loyal support and for sharing Zenni with your friends and family—passionate advocates like you are truly what keep us going!
The representative was very helpful
The representative was very helpful, knowledgeable, and friendly. I’ve been ordering glasses off zenni for years and will continue excellent service, and product👍
26 May 2026
Reply from Zenni Optical
Thank you for your review, Robert. We are absolutely thrilled to hear about your wonderful experience with our helpful, knowledgeable, and friendly representative. While we apologize for any past issues or inquiries that may have prompted you to reach out to our support team, we are so glad that we could provide you with excellent service. It is incredibly rewarding to know that you have been ordering your glasses from us for years and that we remain your trusted choice for both great products and support.
We truly appreciate your long-term loyalty and for taking the time to share your kind words with us.
Zenni is the best for my Family
I have been ordering from Zenni for a long time. I refer many people to the ease and affordability of Zenni & the many products they offer. The glasses are well made, prescriptions are spot on and the ordering process is super easy. My whole family wears Zenni!!!
25 May 2026
Reply from Zenni Optical
Thank you for your review, Christina! We are absolutely thrilled to hear that Zenni is the go-to choice for your entire family and that you have been ordering with us for such a long time. It is wonderful to know that you find our ordering process super easy, our prices affordable, and our glasses well-made with spot-on prescriptions. We truly appreciate you referring others to us and sharing the ease and variety of products we offer!
Great value
Super easy to order! Both glasses look great and the price is reasonable too!
26 May 2026
Reply from Zenni Optical
Thank you for yourr review, Tamara. We are absolutely thrilled to hear that you had such a super easy ordering experience and that you are enjoying your two new pairs of great-looking glasses. We always strive to combine outstanding style with exceptional value, and we are so glad we could deliver both for you at such a reasonable price.
We truly appreciate you taking the time to share your positive feedback and support with us. If you ever need any assistance in the future or have any questions as you continue to enjoy your new glasses, please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media. We’re always here and happy to help!
Excellent customer support after the…
Excellent customer support after the purchase. Far exceeded what I was expecting and the glasses are exactly what I needed, plus they look great and fit perfectly. Thank you!
31 May 2026
Reply from Zenni Optical
Thank you for your review, Randy. We are absolutely delighted to hear that our post-purchase customer support far exceeded your expectations, and that your new glasses are exactly what you needed, look great, and fit perfectly. Providing exceptional care and support even after your order arrives is highly important to us, and we are so glad we could deliver such a seamless and positive experience for you.
We truly appreciate you taking the time to share your wonderful feedback with us.
Reply from Zenni Optical
Thank you for your review, Mery! We are absolutely thrilled to hear that you experienced such great knowledge and speed throughout our process. We always aim to make ordering your new eyewear as quick, seamless, and informative as possible, and we are glad that our efficient service stood out to you during your experience.
Reply from Zenni Optical
Thank you for your review, Maylen. We are absolutely thrilled to hear that you found our glasses to have the best price. We always strive to provide high-quality, reliable eyewear that remains highly affordable, and we are glad that our commitment to great value has stood out to you.
Reply from Zenni Optical
Thank you for your review, Ray! We are absolutely delighted to hear that you are pleased with the good quality of your new frames, and that you found our helpful videos and fast service to be so beneficial. We always strive to pair high-quality eyewear with useful online resources and efficient processing, and we are so glad we could deliver a seamless experience for you.
Glasses came quickly and fit so well
Glasses came quickly and fit so well! I loved that I could try them on right at home with my phone camera
24 May 2026
Reply from Zenni Optical
Thank you for your review, Clara. We are absolutely delighted to hear that your new glasses arrived so quickly and fit you perfectly. It is wonderful to know you loved using our Virtual Try-On tool right from your phone camera to preview your frames at home, and we are so glad we could deliver such a fast and seamless experience for you.
Paid for faster shipping
Paid for faster shipping. This did not happen and this caused problems.
23 May 2026
Reply from Zenni Optical
Thank you for your review, Gail. We are truly sorry to learn about the frustration and inconvenience caused by the delivery speed of your order. While we do see that your glasses arrived on the fourth business day—which is within our rush 2-5 business days shipping timeframe—we sincerely apologize that we did not meet your expectations for an even faster delivery.
We truly appreciate you taking the time to share your feedback with us as we continue to improve. If you have any further questions or if we can assist you with your order details, please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media. We’re always here and happy to help!
Ordering was easy
Ordering was easy. I had a progressive lens and I feel that the intermediate was closer to the reading side and the reading lower part should have been shorter.
looking at my phone I see it as a banna shape I do not know why. the anti glare and the anti fog and all the extras I added I would give a excellent.
In general good value for money.
1 June 2026
Reply from Zenni Optical
Thank you for your review, Alex. We are glad to hear that your ordering process was easy, that you found the glasses to be a good value, and that you rated your lens extras like anti-glare and anti-fog as excellent. However, we are truly sorry to learn that the progressive lenses are not performing perfectly, specifically that the intermediate zone feels too close to the reading side, the reading section feels too tall, and that you are seeing a banana-shaped distortion on your phone screen. We understand how frustrating it is when your vision feels off, and we apologize for this uncomfortable experience.
Your satisfaction is very important to us, and we would love to investigate this further to resolve it for you. Please reach out to us with your order number and a copy of your original written prescription via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media so we can better help you.
Reply from Zenni Optical
Thank you for your review, Nick. We are absolutely delighted to hear that you are loving your new glasses and finding them to be so great, lightweight, and comfortable to wear. It is wonderful to know that they make the perfect pair of quick sunglasses for you, and we love that you are enjoying both their style and convenience.
We truly appreciate you taking the time to share your positive experience with us.
Reply from Zenni Optical
Thank you for your review, Oliver. We are absolutely delighted to hear that you found the price of your new glasses to be fantastic and that they are working perfectly for you. We always aim to provide highly functional eyewear at an affordable price, and it is wonderful to know we met that mark for you.
We truly appreciate you taking the time to share your positive experience with us.
Reasonably priced great looking…
Reasonably priced great looking glasses. Love the selection, received my glasses in a week.
24 May 2026
Reply from Zenni Optical
Thank you for your review, Chris. We are absolutely thrilled to hear that you found your new glasses to be so reasonably priced and great-looking. It is wonderful to know that you loved our wide selection and that you received your new eyewear in just a week!
We truly appreciate you taking the time to share your positive experience with us.
Love my new Zenni sunglasses
Love my new Zenni sunglasses! I see great out of them. They cost 75% less than my previous progressive prescription sunglasses directly from my eye doctor. Your online 'try on' tool made it easy to make my selection from home, and ordering was a breeze.
25 May 2026
Reply from Zenni Optical
Thank you for your review, Lynne! We are absolutely thrilled to hear how much you love your new sunglasses and that you can see great out of them. It's wonderful to know that our online 'try on' tool made selecting your frames easy and that ordering was a breeze, especially since they cost 75% less than your previous pair!
Despite my new glasses being destroyed
Despite my new glasses being destroyed, they were perfect, true tp size and very stylish. Shipping didnt take long. The whole experience was worth the money spent.
31 May 2026
Reply from Zenni Optical
Thank you for your review! We're so happy to hear that your glasses were perfect, true to size, and stylish. It's great to know that the shipping was quick and that you found the overall experience to be worth the cost.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.