"I’m always a little nervous buying glasses online because I have a round face, and anyone with a round face knows the struggle of finding frames that actually fit right and look good! But I gave Zenn... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The website is extremely easy to use. Provide your Rx and it pretty much takes care of everything else! Zenni came recommended to me from a coworker. I needed a new pair of glasses with an updated Rx... See more
Company replied
It was easy to follow the online instructions for how to purchase a new pair of glasses and lenses using my prescription. The new glasses received were perfect from day 1 of wearing. Never had an ad... See more
Company replied
I purchased the glasses as a pair of prescription sunglasses and can’t speak highly enough! I chose my lenses to be a purple gradient, which is absolutely beautiful with the frames I had chosen!I was... See more
Company replied
Company details
About Zenni Optical
Written by the company
In 2003 Zenni started as a small, homegrown business in Northern California and has morphed into an e-commerce success story with over 50 million frames sold to customers all over the world. In this journey, we continue to innovate but our commitment remains the same: we help people “See better and live better.”
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Contact info
448 Ignacio Blvd, #332, 94949, Novato, United States
- 800-211-2105
- service@zennioptical.com
- www.zennioptical.com
4.5
Excellent
166K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I've found the nice Spectacle frames
I've found the nice Spectacle frames , not waiting too much until I've got my glasses.
It was quality and not expensive.
6 June 2026
Reply from Zenni Optical
Thank you for your review, Irena. We are thrilled to hear that you found the perfect frames and received them so quickly! We love knowing that you are happy with both the great quality and the affordable price of your new glasses.
Reply from Zenni Optical
Thank you for your review, Amber! We're glad you found us!
This is like my 10 pair I have order…
This is like my 10 pair I have order from you guys. Love them all
1 June 2026
Reply from Zenni Optical
Thank you for your review, Karin! We are so happy to hear you love your tenth pair! We truly appreciate your continued support.
Exactly what I ordered and to the…
Exactly what I ordered and to the correct address. Beautiful glasses!
31 May 2026
Reply from Zenni Optical
Thank you for your review, Cathy! We are so pleased to hear that your order arrived exactly as expected and that you find your new glasses beautiful.
Very easy to order the glasses I want
7 June 2026
Reply from Zenni Optical
Thank you for your review, Wen. We are delighted to hear that you found it so easy to order the exact glasses you wanted! Making our ordering process simple, straightforward, and hassle-free is always our goal, and we are thrilled to have provided you with such a smooth experience.
If you ever have any questions or need assistance with a future order, please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through website chat, or on social media. We look forward to helping you with your next pair of glasses!
Great quality glasses for amazing…
Great quality glasses for amazing price! Easy website to upload prescription. Tried many pairs on right there online. Easy process all around. Received quickly and my eyes feel great!! Thank you Zenni!
7 June 2026
Reply from Zenni Optical
Thank you for your review, Kathy. We are so happy to hear about your great experience! Making it easy and affordable to order high-quality glasses is always our goal, and we are thrilled that you enjoyed using our online try-on tool and found the prescription upload process to be so seamless. It is wonderful to know your new glasses arrived quickly and that your eyes are feeling great!
I find the glasses to be reasonable
I find the glasses to be reasonable, stylish and sturdy. I will keep buying all of my glasses through Zenni and have recommended them to others
23 April 2026
Reply from Zenni Optical
Thank you for your review, Kathy. We are so happy to hear that you find your glasses to be reasonable, stylish, and sturdy! Knowing that you plan to continue purchasing your eyewear through us and have already recommended Zenni to others means the world to our team. Offering high-quality, fashionable, and affordable glasses is exactly what we strive for, and we are thrilled to have earned your support.
Always have good luck with Zenni.
Easy to order. I had to return a pair & the customer service was very helpful. Always use Zenni for my eye care products. The price is phenomenal too! Great quality eyewear.
31 May 2026
Reply from Zenni Optical
Thank you for your review, Dawn. We are so happy to hear that you always have good luck with us, and that you find our ordering process easy, our prices phenomenal, and our eyewear to be of great quality! Knowing that our customer service team was very helpful when you needed to return a pair, and that you continue to choose Zenni for your eye care products, means the world to our team.
Reply from Zenni Optical
Thank you for your review, Jennifer. We are so glad to hear that you are happy with our wide selection of frames, quick shipping, and low pricing! Providing an affordable, fast, and high-quality experience is always our goal, and we appreciate you taking the time to share your feedback with us.
Great customer service. Excellent quality. Received quickly. Highly recommended.
The glasses were received in excellent condition in a very timely manner
They are of excellent quality and price! Very happy with customer service. The frame color is a little darker than expected. This is the 5TH pair of glasses that my husband and I have received from ZENNI. Highly recommended!
5 June 2026
Reply from Zenni Optical
Thank you for your review, Jean! We're so happy to hear that you and your husband are consistently pleased with the quality, price, and timely delivery of your glasses, and that you've had such positive experiences with our customer service. We appreciate your feedback regarding the frame color and are delighted to be your go-to for eyewear!
YEARS AND YEARS AS A CUSTOMER
Easy to order - great prices on great looking glasses = prescriptions are always spot-on!
2 June 2026
Reply from Zenni Optical
Thank you for your review! We are absolutely thrilled to hear that you found the ordering process easy, appreciate our great prices on stylish glasses, and that your prescriptions are always accurate. We're so glad we could deliver on all fronts for you!
I’ll Never Buy Local Again
After being unhappy with 2 local vendors, Zenni made 2 pairs of glasses for me that actually look great, feel great, and most importantly are true to the prescription. I enjoy wearing glasses again!
6 June 2026
Reply from Zenni Optical
Thank you for your review, JP! We are so happy to hear that your new glasses look great, feel great, and are perfectly true to your prescription. It's wonderful to know that you enjoy wearing glasses again!
I've been using Zenni since my cataract…
I've been using Zenni since my cataract surgery in 2015. Can't say enough good things about them. No complaints, highly recommended
30 May 2026
Reply from Zenni Optical
Thank you for your review, Lynn. We are absolutely honored to hear about your long-term loyalty and that you have been trusting us with your vision needs since your cataract surgery in 2015. It is incredibly rewarding to know that you have had no complaints and that you highly recommend us to others! We truly appreciate you taking the time to share your wonderful support with us.
Reply from Zenni Optical
Thank you for your review, Jamie. We are absolutely thrilled to hear that you found the ordering process so easy, and that you are pleased with our standard shipping times and the great quality of your new glasses. We always strive to make getting your eyewear as seamless and satisfying as possible, and we truly appreciate you taking the time to share your positive experience!
Easy Order, Phenomenal Price!
It was easy to follow the online instructions for how to purchase a new pair of glasses and lenses using my prescription. The new glasses received were perfect from day 1 of wearing. Never had an adjustment period with the lenses as so often happens. Nothing needed to be adjusted. The price was so much different from what I had been paying all these years at my eye doctor's office that I can now afford to buy more than one pair.
30 May 2026
Reply from Zenni Optical
Thank you for your review, Richard! We are absolutely thrilled to hear that you found our online ordering instructions so easy to follow, and that your new prescription glasses were perfect from day one with absolutely no lens adjustment period needed. We are also delighted that our phenomenal prices have made it possible for you to comfortably afford multiple pairs!
Reply from Zenni Optical
Thank you for your review, Jeannie. We are absolutely thrilled to hear that you had such a great experience with the fit of your new glasses, our prices, and the fast speed of getting them to you! It is wonderful to know that everything turned out so perfectly and that you find your new eyewear to be absolutely great.
“Future’s so bright…I gotta wear clip-ons?”
“Future’s so bright…I gotta wear clip-ons?”. OK, look, I’m a clip-on guy. I have my reasons. It works for me. I love Zenni‘s selection, affordability, and speedy delivery. I realize the clip-on concept isn’t rocket science but if you can use AI to put glasses on your face in the form of a hallucination, then why not display or demonstrate how the clip-on will adhere to your glasses? Because had I seen the claw type clip-on in action, I would have sought an alternative. The claw type has marred the finish off of my glasses in a few spots. I understand now that there are certain videos/tutorials at the VERY bottom of the website page. Nonetheless, I thought I would simply reorder magnetic clip-ons. I assumed that the starting point would be to find my previous order details. Nope. It was then that I decided to call. I was told my process actually began with the search for clip-ons which then had to be matched with my frame’s size and style. So, it’s back to my order and its order number. After a few tap taps by the representative, she informed me that magnetic clip-ons do not come with the particular frames I chose. Ouch. The representative was composed and pleasant but I swear I HEARD her eyes roll in exasperation. (Sorry to keep you, but I got questions.) She was helpful in sending me a link to all available claw clip-ons. Ordering more did not break the bank. And now that I know how fragile the claw clip-ons are I plan on making these last much longer.
6 July 2026
Unprompted review
Reply from Zenni Optical
Thank you for your review! We appreciate you sharing your detailed feedback regarding your experience with our clip-ons and the ordering process. We understand your frustration with the unexpected claw-type clip-ons and the resulting damage to your frames. We also acknowledge the challenges you faced in reordering and identifying compatible clip-ons. We are actively reviewing our website's presentation of clip-on types and their attachment mechanisms to ensure greater clarity for our customers. We are also exploring ways to streamline the reordering process for accessories like clip-ons, making it easier to find compatible options based on past purchases. Your insights are invaluable as we work to improve our customer experience.
Please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with any questions so we can better help you.
Reply from Zenni Optical
Thank you for your review, Todd. We are absolutely thrilled to hear that you got good glasses at a fair price and that you enjoyed our wide selection. It is wonderful to know that you had so many great options to choose from and that you are happy with your new eyewear.
incorrect prescription
My prescription wasn't filled correctly. I needed progressive trifocals and got only bifocals
27 May 2026
Reply from Zenni Optical
Thank you for your review, Jeanine. We are truly sorry to learn that your prescription was not filled correctly and that you received bifocals instead of the progressive you ordered. We understand how crucial it is to have your exact vision needs met, and we sincerely apologize for this disappointing issue with your lenses.
Your satisfaction is very important to us, and we’d love to investigate this further to resolve it for you. Please reach out to us with your order number via email at service@zennioptical.com, by phone at 1-800-211-2105, through our website chat, or on social media — we're here to help you!
Reply from Zenni Optical
Thank you for your review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.