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Zenni Optical Reviews 

166,304
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 5,385 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for offering stylish and high-quality eyewear at very affordable prices, making it easy to purchase multiple pairs. Many find the online ordering process straightforward and user-friendly, with a vast selection of frames to choose from. People are often impressed by the excellent fit, accurate prescriptions, and overall value, leading to repeated purchases and strong recommendations. However, some customers also noted issues with lens accuracy or functionality, such as incorrect prescriptions, lenses not transitioning as expected, or being warped. Additionally, a few other people also felt that some frames had durability concerns or quality imperfections like unpolished edges, while others experienced longer than expected delivery times.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality, fit, and... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the stellar... See more

Price

Users describe positive interactions with price, frequently highlighting the affordability and value for... See more

Order

Reviewers mention positive feedback about their orders, with many finding the ordering process to be easy and... See more

User experience

Consumers find the user experience to be positive, highlighting the ease of use and navigation of the app and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zenni offers stylish eyewear at very affordable prices. They are flexible if you have issues with your purchase. I have bought several pairs of eyeglasses over the years, even telling friends and fami... See more

Company replied

Rated 5 out of 5 stars

"I’m always a little nervous buying glasses online because I have a round face, and anyone with a round face knows the struggle of finding frames that actually fit right and look good! But I gave Zenn... See more

Company replied

Rated 5 out of 5 stars

I received an empty zenni parcel in the mail. Glasses fell out somewhere in transit. Zenni asked for some details to confirm, and then immediately re-made the lost order and used expedited shipping to... See more

Company replied

Rated 5 out of 5 stars

I was hesitant to purchase glasses sight unseen ( no pun intended), so initially I ordered just a single pair. When they arrived, I was stunned by how much I loved them. The fit was great, and the len... See more

Company replied


Company details

  1. Glasses Store
  2. Clothing Store

About Zenni Optical

Written by the company

Image Placeholder

In 2003 Zenni started as a small, homegrown business in Northern California and has morphed into an e-commerce success story with over 50 million frames sold to customers all over the world. In this journey, we continue to innovate but our commitment remains the same: we help people “See better and live better.”

20-Years

Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

166K reviews

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4.5

All reviews

(166,304)

5,261 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experiences here are always going to…

My experiences here are always going to be and have been a big ol five!
Great customer service, no hassle returns and very good prices and styles to choose from. Glasses came earlier than they said and I'm very very pleased!

30 May 2026
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Reply from Zenni Optical

Thank you for your review, Brenda! We are absolutely thrilled to hear that your experiences with us have consistently been five-star. It's fantastic to know that you've appreciated our great customer service, hassle-free returns, and the excellent selection of styles and prices. We're especially pleased that your glasses arrived earlier than expected and that you are very satisfied with them!

Rated 5 out of 5 stars

Love zenni glasses!

I love all the glasses my family gets from zenni! Great quality. Great price. Fast shipping!

4 June 2026
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Reply from Zenni Optical

Thank you for your review, Alexis! We're so happy to hear that your family loves the quality and price of our glasses, and that you appreciate our fast shipping.

Rated 5 out of 5 stars

Glasses are comfortable

Glasses are comfortable, look great, and I got amazing lenses for a fraction of what I would pay at my eye doctor.

11 June 2026
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Reply from Zenni Optical

Thank you for your review, Regina! We are so happy to hear that your new glasses are comfortable and look great. It's wonderful to know that you found amazing lenses at a fraction of the cost.

Rated 5 out of 5 stars

I was hesitant to purchase glasses…

I was hesitant to purchase glasses sight unseen ( no pun intended), so initially I ordered just a single pair. When they arrived, I was stunned by how much I loved them. The fit was great, and the lenses were spot-on, my biggest concern. I immediately ordered two more pairs: one identical, but with polarized lenses and another with a different color frame and the anti-glare coating for night driving. I am just as impressed with the second two pairs. The speed of the arrival was impressive too. I couldn't be more satisfied and will definitely be buying Zenni glasses again.

6 June 2026
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Reply from Zenni Optical

Thank you for your review, Kenny! It's wonderful to know that the fit and lenses exceeded your expectations, especially since ordering online can be a new experience. We're thrilled that your subsequent orders were just as impressive and that you're enjoying the different lens options. We truly appreciate your kind words and look forward to helping you again in the future!

Rated 5 out of 5 stars

Another great pair of glasses as…

Another great pair of glasses as always. Zenni gets it right every time!!

11 June 2026
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Reply from Zenni Optical

Thank you for your review, Anita! We are so happy to hear that you consistently receive great glasses and that we always get it right for you.

Rated 5 out of 5 stars

Prescriptions Very Satisfied

Prescriptions , are perfect, timely manner, they were received, price was competitive..

4 June 2026
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Reply from Zenni Optical

Thank you for your wonderful review, Michael! We are so pleased to hear that your prescriptions were perfect, delivered in a timely manner, and that you found our prices competitive. We truly appreciate your feedback!

Rated 5 out of 5 stars

Quality and quick delivery

Quality and quick delivery

10 June 2026
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Reply from Zenni Optical

Thank you for your review, Kevin! We are so pleased to hear that you are happy with the quality of your order and the prompt delivery.

Rated 5 out of 5 stars

Easy

Easy, once you learn to navigate the app. Really cool gkasses

4 June 2026
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Reply from Zenni Optical

Thank you for your review, James! We're so happy to hear that you're enjoying your new glasses and that you found our app easy to navigate once you got the hang of it. Your feedback is greatly appreciated!

Rated 5 out of 5 stars

Outstanding service

Outstanding service. Outstanding prices and glasses were better than we expected! Very pleased with your products! Will be continued customer! Keep up your amazing work! Thank you

11 June 2026
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Reply from Zenni Optical

Thank you for your review, Tina! We are absolutely thrilled to hear that you found our service and prices outstanding, and that your glasses exceeded your expectations. We are so pleased that you are very happy with your products and look forward to continuing to serve you as a valued customer.

Rated 5 out of 5 stars

Fast replacement

My grandson lost a lens from his glasses at school. Zenni replaced them at no cost to me, and I received them quickly. I really appreciate it!

4 June 2026
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Reply from Zenni Optical

Thank you for your review, Dusti! We are so pleased to hear that we could assist you quickly when your grandson lost a lens from his glasses. We understand how important it is to have clear vision, and we're happy we could help.

Rated 5 out of 5 stars

Highly Recommend …

Very easy to navigate website to pick out various styles/ fits. Plenty shape sizes to choose from.
Pricing was VERY reasonable and my items delivered in relatively quick time. Quality is the same as big box store.

3 June 2026
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Reply from Zenni Optical

Thank you for your review, Kathryn! We're so happy to hear that you found our website easy to navigate and that you appreciated the variety of styles and sizes. We're also glad that our pricing was reasonable and that your items arrived quickly.

Rated 5 out of 5 stars

Quick, easy, good prices

I like the fact That I can just order, enter the info, and its done. In a few days my son gets his glasses. I love it !! Thank you all

3 June 2026
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Reply from Zenni Optical

Thank you for your review, Sharon! We are so pleased to hear that ordering was easy and that your son received his glasses quickly. We truly appreciate your kind words!

Rated 5 out of 5 stars

Easy to order from and the best prices and highest quality around!

I've been ordering from Zenni for years. It's so easy to order from them and their prices are the best. They are reliable and professional. My only complaint is the dwindling number of true cat eye styled frames. There are only a few left and I'm afraid the next time I go to order, they'll all be "retired." Zenni, please bring back your real cat eye frames, not the big glasses that go up at the temples and draw your eyes down and show the bags under your eyes. Those aren't true cat eyes!

3 June 2026
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Reply from Zenni Optical

Thank you for sharing your feedback, Ceil! We're so glad to hear you've been a loyal customer for years and appreciate your kind words about our service and prices. We understand your concern about the availability of true cat-eye frames and will certainly pass your valuable input along to our design team for consideration.

Rated 5 out of 5 stars

Experience was easy

Experience was easy! I love every single pair I have ordered. I got my family ordering as well

3 June 2026
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Reply from Zenni Optical

Thank you for your wonderful review! We are so happy to hear that your experience has been easy and that you love every pair you've ordered. It's fantastic that your family is also enjoying our products!

Rated 5 out of 5 stars

Zenni is Awesome

Zenni
Optical Is Awesome ❤️
Just got my new glasses today
Love them😊❤️
Have been a Zenni Customer for years.
Best Prices
Thank you again so much

10 July 2026
Unprompted review
Zenni Optical logo

Reply from Zenni Optical

Thank you for your review, Candy! We are so happy to hear that you love your new glasses and that you've been a loyal customer for years. We truly appreciate your kind words about our prices!

Rated 5 out of 5 stars

I have been ordering from Zenni for…

I have been ordering from Zenni for over 8 years. Love my glasses and have had zero issues. Thank you Zenni

3 June 2026
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Reply from Zenni Optical

Thank you for your review, Tonya! We are so happy to hear you've been a loyal customer for eight years and love your glasses.

Rated 5 out of 5 stars

good glasses at a very reasonable price

good glasses at a very reasonable price

3 June 2026
Zenni Optical logo

Reply from Zenni Optical

Thank you for your review, Mike! We are absolutely thrilled to hear that you are pleased with the quality of your new glasses and that you found our pricing to be very reasonable. Providing excellent eyewear at an affordable price is what we strive for.

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