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X1 Sales & Lettings Reviews 

1,161
•
TrustScore 4.5 out of 5

4.3

Property Management Company
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Review summary

Created with AI, based on recent reviews

Looking at 351 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and dedicated agents for being extremely helpful, polite, and accommodating during property viewings and throughout the entire moving process. Consumers often mention that team members provide thorough information, reply very promptly, and answer all inquiries with great patience and genuine professionalism. However, some people mentioned that repair services and routine maintenance requests were frequently ignored, delayed, or poorly handled without proper communication from staff. Consumers also noted significant difficulties reaching customer support teams when trying to resolve urgent property management issues or security deposit concerns.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are consistently helpful, polite, and... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are consistently... See more

Service

People report ambiguous experiences with service, as opinions are heavily divided between high praise and... See more

Response time

Consumers find response time to be ambiguous, with highly mixed experiences regarding communication speed.... See more

User experience

Clients share positive opinions on user experience, highlighting how helpful, friendly, and professional the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jevan was really nice and helpful throughout the flat viewing process. He showed me around, answered all my questions, and made the experience smooth and comfortable. Would definitely recommend.

Company replied

Rated 5 out of 5 stars

Elisha was really lovely, helpful and willing to answer any questions i had for the properties I viewed! She has good communication skills and pleasant manner

Rated 5 out of 5 stars

Property purchase is often a very complex and lengthy process but surprisingly my experience with X1 was completely different, all thanks to Amy Mossop and her constant help along the whole process. I... See more

Company replied

Rated 5 out of 5 stars

I had a viewing at X1 letting, Jevan was super helpful and lovely. He showed me around, answered all my questions the best he could, and excused himself while I took videos of the show room.

Company details

  1. Property Management Company
  2. Commercial Real Estate Agency
  3. Real Estate Agency
  4. Real Estate Agents
  5. Real Estate Rental Agency

Written by the company

X1 Sales & Lettings began life in Liverpool with our first development of student apartments. Now, after over ten years of operations, we are the appointed management agency for 4000 properties across the UK. This continual rapid expansion and growth have secured our position as a market leader for student and residential accommodation in Liverpool, Manchester, Leeds & Chatham, Kent. Following our success in the North of England, we extended our operations to the South of England and in 2020 we welcomed our first tenants to X1 Chatham Waters in Kent – our flagship development consisting of 199 luxury apartments located in one of London’s fastest-growing commuter belts.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(1,161)

325 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Jevan

Jevan was very helpful and welcoming when showing us the property. I was overall very impressed.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Shoutout to Peter

Peter made my experience of finding accommodation very easy. He was very knowledgeable and easy to talk to.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Huge thank you to Luke for showing me…

Huge thank you to Luke for showing me around today! Fantastic communication, incredibly polite, and very well-prepared with all the details about the property. Made a great impression—thank you for your time and help!"

25 August 2026
Unprompted review
Rated 4 out of 5 stars

Fast and easy application process

Hi have recently gone through an application for a place at X1, Elisha was extremely helpful and made the viewing and application process easy. She knew answers to our questions at the viewing and got our application through with speed, which is everything I needed. The only thing I would say was difficult, was trying to get a booking online was much harder than in person. In person I was able to walk in and get a viewing, online I struggled to get in contact with a real person.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience at X1

Great experience at X1 , Isabella made sure I had all the information I needed in regards to a property I was interested in . Answered all my questions and quick to respond.

14 August 2026
Unprompted review
X1 Sales & Lettings logo

Reply from X1 Sales & Lettings

Thank you for the great review! We’re delighted to hear that Isabella was so helpful, responsive and made sure you had all the information you needed. We’ll be sure to pass your lovely feedback on to her!

Rated 5 out of 5 stars

Lovely rooms and great communication!

I had a couple of viewings at the Tower. Elisha was incredibly helpful and friendly, and has been great with helping me understand how everything works as I am a first time renter. The property appears well managed and organised, it’s been really easy to book viewings and attend!

21 August 2026
Unprompted review
X1 Sales & Lettings logo

Reply from X1 Sales & Lettings

Thank you for the fantastic feedback! We’re so pleased to hear that Elisha has made your first renting experience clear and straightforward, and that booking and attending your viewings at The Tower has been so easy. We’ll be sure to pass your kind words on to Elisha – she’ll really appreciate them!

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