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Working Class Heroes Reviews 

1,185
•
TrustScore 4.5 out of 5

4.5

Men's Clothing Store
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Review summary

Created with AI, based on recent reviews

Evaluating 386 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the swift and efficient delivery service, with many items arriving promptly and often faster than anticipated. They are highly satisfied with the quality and extensive range of products, finding them accurately described and competitively priced. The overall service is frequently highlighted as excellent, making the ordering process straightforward and pleasant. However, some customers also noted issues with order fulfillment, such as parcels not being delivered or receiving incorrect items. A few reviewers also reported difficulties with sizing and experienced slow or unhelpful customer service when trying to resolve problems or process returns.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the speed and efficiency of... See more

Product

Customers consistently note positive experiences with product, often praising the quality, design, and... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and reasonable pricing... See more

Service

Customers had positive experiences with service, often highlighting its reliability, speed, and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction with the ease... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased the iconic Pennington cagoule from working class heros. The cagoule is brand new and the colour is exactly how it is shown in the picture. It was £60 cheaper than a lot of pla... See more

Rated 5 out of 5 stars

I recently purchased a north face Himalayan down parka jacket from working class heros. The jacket is brand new and the colour is exactly how it shows in the picture. It was £140 cheaper than a lot of... See more

Rated 5 out of 5 stars

So I’ve saw previous reviews regarding refunds / communication etc - bit apprehensive tbh I returned a jacket on the 14th jan A young lady called Ellysha kept me informed of my refund through t... See more

Rated 5 out of 5 stars

Amazing shop! Can’t believe I never heard of them. Placed my order Friday, it arrived following Monday already on standard shipping. Rather than sending aggressive selling emails they keep you updated... See more

Company details

  1. Men's Clothing Store
  2. Bags and Luggage Store
  3. Clothing Store
  4. Shoe Store
  5. Skateboard Shop
  6. Women's Clothing Store

Written by the company

Working Class Heroes was established in 2006, initially selling skate, surf and street clothing from all around the globe to the good people of Ulverston. As WCH has grown so has the brand mix, website and shop. We're at 44 Market Street, swing in for a beer, a tee and a chat.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(1,185)

385 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Happy

I have made 3 purchases from WCH so far and I have been happy with all 3 experiences, some returns have been made as well.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Quick, excellent service

I had an excellent experience and was genuinely impressed by how quick and efficient the service was from start to finish. Everything was handled professionally, smoothly, and without any unnecessary delays, which made the whole process incredibly easy and stress-free. It is rare to find a company that combines speed with such a high level of quality and customer care, but they managed to deliver on both. Communication throughout was clear, friendly, and professional, and I felt valued as a customer the entire time.

What stood out most was the attention to detail and willingness to go above and beyond to ensure everything was completed to a high standard. The team was knowledgeable, approachable, and clearly committed to providing a great customer experience. It made a huge difference dealing with people who genuinely care about the service they provide.

I would highly recommend this company to anyone looking for reliable, fast, and professional service. Based on my experience, I would not hesitate to use them again in the future, and I will definitely be a repeat customer. It is refreshing to come across a business that delivers exactly what it promises and leaves such a positive lasting impression.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Great customer service. Ordered La Sportiva TX4 Evo ST Shoes Savana Onyx and Gramicci Running Man T Shirt Vintage Black. Contacted WCH prior to purchase for advice on sizing (if run small or large).Reply was speedy and advice spot on, thanks Ellysha. Goods were delivered quickly and colours were same as on website pictures. Highly recommend 😀

23 April 2026
Unprompted review

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