Wool and the Gang Reviews 

6,809
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 408 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the wool and yarn, often highlighting its beauty, softness, and wide range of vibrant colors. Many appreciate the clear, easy-to-follow instructions and helpful video tutorials provided with the kits, making projects enjoyable for all skill levels. The ordering process is frequently described as easy and convenient, with products arriving promptly, well-packaged, and in good condition. However, some customers noted issues with yarn quality, specifically mentioning knots, joins, or difficulty unwinding the yarn from the ball. A few other people also felt that delivery could be slow or had problems with specific carriers, leading to delays. Additionally, some reviewers found certain instructions or patterns to be less specific, contain errors, or lack sufficient visual guidance. There were also mentions of colors appearing different online compared to the physical product.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the beautiful, soft, and high-quality yarn,... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the yarn and wool as beautiful,... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the fast and... See more

Order

Customers had positive experiences with order, often praising the ease of use of the website and the prompt... See more

Instructions

Consumers generally express satisfaction with the instructions, often finding them clear, easy to follow, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really recommend. I'm am experienced knitter but somewhat rusty. The clear instruction and easy to access videos are invaluable. The techniques have changed over the years. It's great to lear... See more

Rated 5 out of 5 stars

The yarn is beautiful, vibrant and soft, I’m knitting the cardigan kit for my daughter as a birthday present and we chose different colours to the pattern suggestion. I have almost completed the cardi... See more

Rated 5 out of 5 stars

As a returning knitter, after a 20 year break, my wool and the gang project has been a great way to get my confidence back and my enjoyment of knitting. The pattern is very easy to understand and the... See more

Rated 5 out of 5 stars

I am a rank beginner at crochet and although the project was said to be “for beginners” I worried I wouldn’t be able to follow the directions. No problem! Perfectly clear step by step instruction and... See more



Company details

  1. Yarn Store

About Wool and the Gang

Written by the company

FASHION MADE BY YOU.

Powered by the maker movement, Wool and the Gang is a DIY brand revolutionising fashion.

We’re here to make your DIY dreams come true, whether you’re a knit novice or a stitch master you’re welcome to join our gang.

Knitting isn’t just a hobby, it’s a community, a lifestyle, and together we can make a positive change for our planet one stitch at a time.

We regret to inform you that during this busy period, your order may take longer than usual to reach you. We understand this is frustrating when you’re excited to get stitching and we sincerely apologise for this. The WATG team are working hard to get it to you as soon as possible!

We will keep you updated with progress, and in the meantime, if you want to speak to us directly, you can contact our lovely customer services team here.

Thank you so much in advance for your patience, heart you!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

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Replied to 97% of negative reviews

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4.4

All reviews

(6,809)

421 reviews in the last 12 months

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Rated 3 out of 5 stars

the yarn feels very nice however the…

the yarn feels very nice however the colors are a little different than they appear online. also i would love to have a digital copy of the pattern in addition to the paper one!

8 June 2026
Wool and the Gang logo

Reply from Wool and the Gang

Hello Gavrielle,

Thank you for your feedback!

We are happy to hear you really enjoyed the feel of our The One Merino. We do try to depict all colours are accurately as possible, but there will always be slight variations from screen to real life.

As for the digital pattern, please check your inbox (or spam folder)!

Best Wishes,
Lara

Rated 5 out of 5 stars

Love my new raffia

Love my new raffia! This is one of the sturdiest raffias I’ve found, making it an excellent choice for bags, hats, and more. Thank you, too, for offering such a wide selection of colors. They’re perfect for summertime projects!

31 May 2026
Rated 5 out of 5 stars

It’s great!

Found this website when looking for yarn. I was starting crochet as a beginner but the kits have given me the confidence to try even more with my crochet, I never knew I could make so much! Highly recommend!

18 May 2026
Rated 3 out of 5 stars

It is a clear pattern

It is a clear pattern, and the colour of the rafia is great.

The guide time is overly optimistic and the raffia gets in a mess far too easily.

18 May 2026
Wool and the Gang logo

Reply from Wool and the Gang

Hello,

Thank you for your feedback!

Due to the paper nature of this yarn you need to be careful when pulling the yarn from the ball, as unlike wool or cotton, the yarn is very smooth and can fall away from the structure of the ball quite easily!

The raffia yarn is held together with 2 strands of extra yarn which are tied around the outside of the ball to protect it. Both of these strands have knots in them, you can cut these strands or undo the knots to start the ball. I find it best to leave the ball band in place, and start working from the inside of the ball. Some people I know put it in a yarn bowl as well to help keep it tidy, or a small project bag where it doesn't have space to move around.

We hope this helps!

Best Wishes,
Customer Service | Wool and the Gang

Rated 5 out of 5 stars

My experience was great!!!

My experience was great!!!
I didn’t have a problem with getting my kit.
I love it!!!
Thank you for your beautiful kits!!!
I received it on time!!!
Keep doing what you are doing!!!
Thank you
Rita Vella

11 May 2026
Rated 5 out of 5 stars

Great service and product

I love the kits I have bought, the wool is fabulous and very good to knit with . I have made 4 scarves and a baby jacket. The packing is excellent and the kits provide all that you need for the project.
I love the colours. The only downside is that it’s expensive so I can’t buy as much as I want .

12 May 2026
Rated 4 out of 5 stars

Unusual style of writing a pattern

Wool seems nice but haven't washed it yet. The wool can split. Pattern is strange there are few measurements. Sizing is worked out by number of rows so you need a row clicker. No photo of garment so that you can compare pattern.

11 May 2026

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