To celebrate our 22nd wedding anniversary I was looking for gifts with copper. Wolf & Badger had a 'Healing' bracelet with copper. This was perfect for my husband who had just finished chemo, so th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
EXCELLENT: There were a lot of complications with the delivery and returns (some my fault) and the customer support function was brilliant. I dealt with Kim and she was so helpful over a long period o... See more
Lovely bag purchased. Prompt and speedy delivery. Sadly I was disappointed with the item, not because it wasn't fit for purpose, far from it. It was ideal but for one fault, the leather had a stron... See more
Great customer service. A real living person engaged with me to find the package that DHL had mistakenly delivered to another address. It took a while but we did eventually find the package. Many tha... See more
Vida Vintage Leather Saddle Bag Medium
(95)
I Love Toast The Most Side Plate (one size)
(54)
'Are We Having Pancakes?' Side Plate (one size)
(46)
Silver Mix Tape Necklace
(43)
Queen Of Hearts Oversized Jumper In Navy (one size)
(41)
Green Amethyst Earrings
(41)
Dripping Oval M Gold Vermeil Hoop Earrings
(41)
Gold Mix Tape Necklace
(39)
Fuckit Chain (one size)
(30)
Fuckit Pill
(28)
Company details
Written by the company
Wolf & Badger is home to the best independent, ethical and unique brands from around the world. You can shop online or in-store in London, New York & Los Angeles.
Contact info
95 Grand Street, 10013, New York, United States
- support@wolfandbadger.com
- www.wolfandbadger.com
4.5
Excellent
59K reviews
Asks customers to review
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Extremely happy!
I am very happy with my stunning earrings, they will be perfect with my outfit for my daughter’s wedding.
I do appreciate the service I received with my order, excellent communication.
11 May 2026
Honest company
Wolf and Badger have so far been honest, transparent, and communicative. Not all online companies are trustworthy.
13 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
One of the best experiences I’ve had…
One of the best experiences I’ve had with a company. Smooth process and outstanding support.
9 March 2026
Unprompted review
Reply from Wolf & Badger
Hi Taylor,
Thank you for taking the time to leave us your lovely feedback.
We are so pleased to hear of your positive experience with your recent order.
If there is anything further we can do to assist you, please do not hesitate to get in touch.
We hope to welcome you back to Wolf & Badger soon!
Best wishes,
Laura
The jewelry pieces are stunning
The jewelry pieces are stunning. I needed to return something and I didn't have a printer. I then discovered Aries, customer service support. Aries was amazing he went above and beyond his duties. Actually helping me get a pickup to return the item. The item was picked up and returned promptly. Just as the shipping after ordering was quick and right to my door. I have to say this. I am in the United States and the customer service support I received along with the delivery and the pickup to return we're absolutely amazing. Aries I want to thank you again I am so grateful for all of your help your respect your timeliness your patience with me and taking time to explain everything thoroughly. Stay well and thank you again. I am so very grateful to you
18 May 2026
Unprompted review
Excellent experience
Excellent experience. Quick delivery, properly packed item.
Very happy with my necklace, looks better than I expected
14 May 2026
Returns Was Difficult and Complicated — But Seychelle, my customer service rep, was incredible
I had a change in circumstances that required returning my item (it was beautiful, high-quality, and arrived quickly — I have no issues with the product!), but trying to return it in the required timeframe was difficult. Unfortunately, my return needed to be through DHL, and there simply aren't many locations in my area, or even my state, to make that an easy task! Due to work and other problems, I was unable to get it dropped off at a location within the two-week timeframe. I was connected with Seychelle, who was incredibly helpful and thorough with helping me make the return, despite the timeline, but it wasn't until after that was completed that I learned I would only be compensated with store credit. So, in sum, my purchase and customer service experience was phenomenal, but the return was difficult and frustrating.
15 May 2026
Unprompted review
Reply from Wolf & Badger
Hi Meg,
Thank you for taking the time to leave your feedback.
We are very sorry to hear of your negative shopping experience with us and for any disappointment this has caused.
We have sent you a request for your contact information so we may look into this further. If you'd be happy for us to get in touch, please do let us know.
Again, we sincerely apologise for the disappointment experienced.
Best wishes,
Daniel
Excellent Experience
Excellent products. Great customer service. All around very impressed. Will be shopping here more.
11 May 2026
Good product, bad returns policy
The order was delivered promptly. Sending it back was ridiculous as the post office couldn’t print the returns label after queuing for 20 minutes. Was told to go to the Toy shop at the bottom of the High Street as they could print it and then l had to queue up again in the post office to send it. Maddening, even though l like the stuff you sell won’t buy from you again.
15 May 2026
Reply from Wolf & Badger
Hello Janet,
Thank you for taking the time to leave your feedback.
We are so sorry to hear of the difficulties you encountered with your return, and for the inconvience this has caused you.
A printed label is required for the return to be accepted by the courier. This is due to courier restrictions and our shipping model, which uses multiple routes and partners. We recognise how convenient paperless options are and are continually exploring ways to introduce them in the future.
Please do not hesitate to get in touch if there is anything further we can help you with.
Best wishes,
Daniel
Reply from Wolf & Badger
Hello Julia,
Thank you for taking the time to leave your feedback.
We are so sorry to hear your item did not meet your expectations, and for the disappointment this has caused you.
A team member will reach out to you shortly to discuss this further.
Please do not hesitate to get in touch if there is anything further we can help you with.
Best wishes,
Daniel
Beautiful silver ring
Beautiful silver ring, unfortunately was too big for me so returned it and a different size ordered it now fits perfectly, great service all round.
6 May 2026
Delivery faster than expected
Delivery faster than expected. Love the handbag that I ordered. Great value and quality
15 May 2026
Excellent customer service
Excellent customer service! I ordered 2 dresses and returned one. The return process was really easy. The dresses were both nice. I just didn’t like one of them once I saw it.
14 May 2026
Not entirely what I expected by pretty
I like my necklace though did not realise that the stones were not ball shaped. That was disappointing but I like the colour and it’s pretty to wear.
14 May 2026
Please can you bear with me and my…
Please can you bear with me and my returns. I have unexpectedly ended up in hospital and might not be able to return the 2 dresses I received, in the usual time.
Please confirm.
Kind regards
R. Reeves
29 Cambridge Road
Abington CB21 6BL
D.o.B. 27.4.1961
13 May 2026
Reply from Wolf & Badger
Hello,
Thank you for taking the time to leave your feedback.
As we state on the returns form you receive with your order, you have 14 days from the delivery date to decide whether or not to keep your item(s). Once we've created a return label and sent it to you, you have 7 days to take the parcel to your nearest drop-off point. If you need more time, we can of course discuss the best solution to handle your return.
A team member will reach out to you shortly to discuss this further.
Please do not hesitate to get in touch if there is anything further we can help you with.
Best wishes,
Anita
Great experience
Yes the products all came quickly well packaged and delivered properly. Thank you! X
15 May 2026
I ordered L, got a super small M
I ordered L, these idiots sent a super small M. As the return process with DHL is way to time consuming and my time is worth more than the sweater costs, I donated a new sweater to the clothes collection. Your mistake, my last order. Will tell anyone who asks.
15 May 2026
Reply from Wolf & Badger
Hello,
Thank you for taking the time to leave your feedback.
We are so sorry to hear that you received the wrong item, and for the understandable disappointment this has caused you.
As items are sent from our independent brands directly, we will address this issue with the designer to avoid such situations happening in the future.
A team member will reach out to you shortly to discuss this further.
If there is anything further we can do to assist you please do not hesitate to let us know.
Best wishes,
Anita
I received the wrong item and now it’s…
I received the wrong item and now it’s my problem to return it and re-purchase the correct item – how does this happen?
I’m disappointed, the wrapping was right, but my feelings were bad when I opened it to find the wrong item.
15 May 2026
Reply from Wolf & Badger
Hello,
Thank you for taking the time to leave your feedback.
We are so sorry to hear that you received the wrong item, and for the understandable inconvenience this has caused you.
As items are sent from our independent brands directly, we will address this issue with the designer to avoid such situations happening in the future.
A team member will be in touch with you shortly to discuss this further and will work to resolve this issue as quickly as possible.
If there is anything further we can do to assist you please do not hesitate to let us know.
Best wishes,
Anita
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