It was simon who visited and demonstrated the rise recliner chair and searched for thevbest possible deal for me. The quality of thebproduct following the demonstration is honestly second ro jone. I... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very informative, helpful, and polite service. Rob showed my parents all the available options and answered every question honestly. He wasn’t a pushy salesman at all and gave us genuine advice to hel... See more
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The salesman was extremely professional and friendly…every question we asked - he answered fully and gave us lots of choices and options to guide us through our bed purchase. He also did a full demons... See more
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Rich and Mark B delivered and set up my chair expertly. They were polite and personable and knew each persons role . It took them 20 mins from arriving to leaving. We received two phone calls con... See more
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Company details
Written by the company
At Willowbrook, we are in our 26th year of providing innovative mobility solutions ranging from quality British-made Riser Recliner Chairs, Adjustable Beds and Bath Lifts that really do make a difference to people’s lives. Unlike many other providers, we are proud to be able to handcraft your electric chair or electric bed in our very own UK Factory. We are leaders in our field thanks to extensive investment in the best equipment and materials, our high levels of customer service and quality mobility products. We are here to improve your independence and lifestyle in and out of your home.
Contact info
Mercury House, WR9 0QH, Droitwich, United Kingdom
- 0800 854 330
- sales@willowbrook.co.uk
- www.willowbrook.co.uk
4.6
Excellent
2K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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We phone for some technical advice
We phone for some technical advice. Needed to remove the headboard of an adjustable bed to move it. We were talked through it by Glynn who was patient and thorough. Very pleased with the support from both reception and Glynn in technical. Thanks
22 May 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind feedback.
We’re delighted to hear that our team were able to support you so effectively. Taking the time to talk you through something technical, like removing a headboard, is all part of the service we aim to provide.
It’s great to know that Glynn was patient and thorough, and that our reception team were also helpful throughout. We’ll be sure to pass on your thanks to them both.
Thank you again for choosing Willowbrook — we truly appreciate your kind words.
From our first enquiry to the delivery…
From our first enquiry to the delivery and installation of our chairs I could not fault the people we dealt with. Chris who demonstrated a chair in our flat was very pleasant and explained everything easily for us. At the end of the demonstration we were more than happy to order our chairs. The people who delivered and installed our chairs again were very friendly and professional and took the time to demonstrate and make sure everything was correct. Would certainly recommend Willowbrook.
28 April 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful review.
We’re delighted to hear that your experience was faultless from your first enquiry right through to delivery and installation. It’s great to know that Chris made such a positive impression during the demonstration, taking the time to explain everything clearly and help you feel confident in your choice.
We’re equally pleased that our delivery and installation team provided the same high level of service — being friendly, professional, and ensuring everything was set up and demonstrated correctly.
Thank you for your recommendation and for choosing Willowbrook, we truly appreciate your kind words.
Fantastic product
Fantastic product, this will make the world of difference to me. Thank you Simon Williams for a fabulous well explained demonstration
21 May 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your fantastic feedback.
We’re delighted to hear that you’re so pleased with your new chair and that it’s going to make such a positive difference for you.
It’s wonderful to know that Simon Williams provided a clear and thorough demonstration , we’ll be sure to pass on your kind words to him.
Thank you for choosing Willowbrook — we truly appreciate your support and hope you enjoy your chair for many years to come.
Willowbrook not only delivery superb products, their follow up customer service is second to none.
Not only is the product - a chair - an absolute joy, the customer service is wonderful.
18 May 2026
Unprompted review
Reply from Willowbrook
Thank you for your wonderful feedback.
We’re absolutely delighted to hear that you’re so pleased not only with your chair, but also with the level of follow‑up customer service you received. Providing both high‑quality products and ongoing support is something we take great pride in.
It’s fantastic to know your chair is an absolute joy and that our customer service has made such a positive impression.
Thank you for choosing Willowbrook, we truly appreciate your kind words.
From order to delivery fantastic service
From order to delivery, the experience was second to none. I asked if I could be given a ring half an hour before delivery. Dean and Glynn delivered and installed the chair a did ring me which gave me time to get from work. They have a fantastic sense of humour and a good rapport with us.
I fully recommend willowbrook for their service from start to finish
6 May 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your fantastic feedback.
We’re delighted to hear that your experience was second to none from order through to delivery. It’s great to know we were able to arrange the call ahead of time, and that Dean and Glynn kept to their word — making things that little bit easier for you.
We’re especially pleased to hear that they brought not only professionalism but also a great sense of humour and rapport during the installation. That personal touch really means a lot.
Thank you for your recommendation and for choosing Willowbrook — we truly appreciate your kind words.
Wonderful Willowbrook
From start to finish it was a good experience. Easy contact, appointment arranged quickly and promptly attended by Simon, who took his time going through all the possibilities of the choices of bed and colours, of which there was ample. You could say you were spoiled for choice. Simon bought along with him a single bed and set it up so I could lay on it and zoom up and down finding all the different positions I could get into. He had a job getting me off it. The two lads who delivered and installed the bed, Neil and Martin, were brilliant. Spot on time, quick annd efficient with smashing senses of humour. They explained everything fully, made absolutely sure we understood it all and asked if we had any questions. They took all the packing away with them and were gone with a cheerful wave on to their next job.
I made the bed up and jumped on it right away.(Well my version of jumped anyway) and here I am an hour later still reclining on my wonderful new bed. I think I may stay for a while! Thank you Willowbrook!
Finally, I have to say that I wholeheartedly recommend Willowbrook. From start to finish, perfection!
14 May 2026
Unprompted review
Reply from Willowbrook
Thank you so much for such a fantastic and detailed review!
We’re absolutely delighted to hear that your experience was so positive from start to finish. It’s wonderful to know that Simon made the whole process enjoyable and informative, taking the time to explore all the options with you — and even bringing a bed along so you could fully experience it (we love that you didn’t want to get off!).
We’re equally pleased to hear that Neil and Martin provided such a brilliant delivery and installation service. Arriving on time, working efficiently, and making sure everything was clearly explained — all with a great sense of humour — is exactly the standard we aim for.
It’s fantastic to hear you’re already relaxing and enjoying your new bed so much — that’s exactly what it’s all about!
Thank you again for your wholehearted recommendation. It truly means a great deal to us, and we’re so pleased we could deliver such a perfect experience.
10/10
I had 2 of the nicest delivery men, Chris and Konrad deliver my chair. They were kind, caring and extremely helpful explaining in full. A big thank you to them both. They are most definitely an asset to Willowbrook.
1 May 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that Chris and Konrad made such a positive impression, being kind, caring, and taking the time to explain everything clearly is exactly the service we strive to provide.
Your kind words mean a great deal to us, and we completely agree, they are a real asset to the Willowbrook team. We’ll be sure to pass your thanks on to them both.
Thank you again for choosing Willowbrook, and we hope you enjoy your new chair.
Comunication and installation of our…
Comunication and installation of our bed was excellent. Very friendly and hard working guys who installed it and explained how the mechanics worked, went the extra mile making sure we were happy and explained the warranty in full detail.
11 May 2026
Unprompted review
Reply from Willowbrook
Thank you for your wonderful feedback.
We’re delighted to hear that the communication and installation of your bed were excellent. It’s great to know that our team were friendly, hardworking, and took the time to clearly explain how everything works.
Going the extra mile to ensure you’re happy and fully understand the mechanics and warranty is exactly the level of service we aim to provide. Your kind comments mean a lot to us, and we truly appreciate you choosing Willowbrook.
Happy they called to let me know within…
Happy they called to let me know within the hour for delivery. Very friendly and helpful with explaining how to use the chair. Disappointed the chair did not come with heat as expected, but they reassured me I would receive a phone call shortly to get it sorted. Kate
11 May 2026
Unprompted review
Reply from Willowbrook
Thank you for your feedback, Kate.
We’re pleased to hear that you appreciated the advance call ahead of delivery and that our team were friendly and helpful in explaining how to use your chair.
We’re sorry to learn that the chair did not arrive with the heat function as expected — we understand how disappointing that must have been. However, we’re glad the team were able to reassure you and arrange for this to be looked into promptly.
Please be assured that we’ll do everything we can to resolve this for you as quickly as possible. Thank you again for bringing this to our attention and for choosing Willowbrook.
Dean and Flynn delivered and assembled…
Dean and Flynn delivered and assembled my bed and then explained it's operation
24 April 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind review.
We’re delighted to hear that Dean and Flynn delivered and assembled your bed so smoothly and took the time to clearly explain how it operates. Making sure everything is set up correctly and easy to use is very important to us.
Thank you for choosing Willowbrook, we hope you enjoy your new bed and the comfort it brings.
Dean and Glynn arrived good and early…
Dean and Glynn arrived good and early and set our sofa up, explaining everything and made sure we were comfortable with everything
7 May 2026
Unprompted review
Reply from Willowbrook
We’re delighted to hear that Dean and Glynn arrived early, set up your sofa efficiently, and took the time to explain everything clearly. Making sure our customers feel comfortable and confident with their new furniture is very important to us.
Thank you for choosing Willowbrook, we hope you enjoy your sofa for many years to come.
Dean and Glynn delivered a fantastic…
Dean and Glynn delivered a fantastic service and were very efficient
6 May 2026
Unprompted review
Reply from Willowbrook
Thank you for your great feedback.
We’re delighted to hear that Dean and Glynn delivered such a fantastic and efficient service. Providing a smooth, professional experience is always our aim, and we’ll be sure to pass your kind words on to them.
Thank you for choosing Willowbrook, we really appreciate your review.
I brought a double electric adjustable…
I brought a double electric adjustable bed back in the summer if 2023 We had a 3 year warranty on the bed. The head part that raises the metal rod snapped, we had 2 guys came out to look at the bed and told us we broke it, this was just before the warranty runs out. I am disabled and I fall quite a lot, but that wasn't the case it just snapped. It was still under a warranty but they said that don't cover due to us breaking it lol. So they said for them to repair the broken part it will cost £600
So if I did fell on it due to my disability I will still have to pay £600. They say they care for there clients... Rubbish they throw the bed onto you and you get on with it. I find this so annoying especially them saying we broke it, yes of course they would more money for this robbing firm. So anyone thinking of buying a adjustable electric bed. I would stop and think first by my mistake. I am so annoyed of how we was treated. If your disabled and happened to fall back on the head rest and brake the metal bar, your pay for that, trust me. Anyone that's just brought a bed like mine, just be aware.I really hope that this will never happens to you. Good luck.
6 May 2026
Unprompted review
Reply from Willowbrook
Good Morning,
We are sorry to hear of the issues that have been experienced, we completed an independent inspection of the item and this external company confirmed that the defect was as a result of pressure being applied to the head section of the bed which then broke the action.
Our customers have our products for many years without any problems, we do understand when accidents happen it can be frustrating, we would love the opportunity to find a reasonable resolution.
We look forward to speaking with you further.
Kind Regards
Customer Services
Information on delivery was correct
Information on delivery was correct. Delivery guys made sure everything was working and I knew how to work it. They were very efficient and pleasant.
30 April 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind feedback.
We’re pleased to hear that the delivery information was clear and accurate, and that our delivery team took the time to ensure everything was working properly and that you felt confident using it.
It’s great to know they were efficient, pleasant, and thorough , that’s exactly the service we aim to provide. Thank you for choosing Willowbrook, and we hope you enjoy your new furniture.
Excellent service
The representative who came with a demonstration. Model was very helpful. He measured the height I needed from the floor, the depth of the seat I needed. The height of the head rest. He gave me confidence in the chairs,
25 March 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind and thoughtful review.
We’re delighted to hear that the demonstration was so helpful and that the representative took the time to carefully measure everything to ensure the chair was perfectly suited to you.
Providing that level of personalisation and helping our customers feel confident and reassured in their choice is extremely important to us, so it’s wonderful to know this was your experience.
Thank you for choosing Willowbrook, and we really appreciate you taking the time to share your feedback.
I ordered a riser recliner chair and…
I ordered a riser recliner chair and settee we had a few issues with the chair ie not working when delivered but Paige in customer service was very understanding and she did her up most to solve the problem they sent two engineers out to fix it Martin and Neil which they sorted it straight away they was very polite and helpful nothing was too much trouble top men well done once it was sorted Paige phone to make sure everything went well she a lovely telephone manner very polite
1 May 2026
Unprompted review
Reply from Willowbrook
Thank you for taking the time to share your experience.
We’re sorry to hear that there were initial issues with your riser recliner chair on delivery, we understand how disappointing that must have been. However, we’re very pleased to know that Paige from our customer service team was understanding, responsive, and did her utmost to resolve the situation for you.
It’s great to hear that Martin and Neil were able to sort the problem straight away and that they were polite, helpful, and nothing was too much trouble for them. We’re very proud of their professionalism and dedication.
We’re also delighted to hear that Paige followed up afterwards to ensure everything had gone well — providing that level of care and communication is extremely important to us. We’ll be sure to pass on your lovely comments to all involved.
Thank you again for your patience and for choosing Willowbrook. We truly appreciate your feedback.
My chair was just delivered and I am very happy 😊
My chair was just delivered and Ian and Scott were very friendly and helpful. They installed my chair and showed me how everything works. My chair feels and
looks very comfortable and I am going to enjoy sitting in it and using it...
30 April 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your lovely review 😊
We’re delighted to hear that you’re very happy with your new chair and that Ian and Scott made such a positive impression. It’s great to know they were friendly, helpful, installed everything smoothly, and clearly explained how the chair works.
We’re also pleased to hear how comfortable your chair feels and looks, knowing you’re already looking forward to relaxing and enjoying it really means a lot to us.
Thank you for choosing Willowbrook, and we hope your chair continues to bring you comfort for many years to come.
Installation of new bed.
Arrived exactly on time and very polite, efficient and helpful. Removed old bed, vacuumed. Explained very clearly how the bed worked , need to turn mattress , batteries etc Ian and Scott very helpful.
30 April 2026
Unprompted review
Reply from Willowbrook
Thank you very much for your kind review.
We’re delighted to hear that the team arrived exactly on time and provided such a polite, efficient, and helpful service. Removing the old bed, leaving everything clean and tidy, and clearly explaining how the new bed works is all part of the experience we aim to deliver.
It’s lovely to know that Ian and Scott were so helpful throughout. We’ll be sure to pass on your kind comments to them.
Thank you for choosing Willowbrook — we hope you enjoy many years of comfort with your new bed.
Really easy and helpful company from…
Really easy and helpful company from booking to selling and finding out what we need to delivery
29 April 2026
Unprompted review
Reply from Willowbrook
Thank you for your lovely feedback.
We’re so pleased to hear that you found the whole process easy and helpful, from booking and selecting the right product through to delivery. Making everything clear and straightforward for our customers is very important to us.
Thank you for choosing Willowbrook, and we truly appreciate you taking the time to share your experience.
Very new bedhelpful friendly and no pressure…
Very helpful friendly and no pressure to buy
29 April 2026
Unprompted review
Reply from Willowbrook
We’re really pleased to hear that you found our team helpful and friendly, with no pressure to buy. Making customers feel comfortable and supported is very important to us.
Thank you for choosing Willowbrook, we truly appreciate your feedback.
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