It was simon who visited and demonstrated the rise recliner chair and searched for thevbest possible deal for me. The quality of thebproduct following the demonstration is honestly second ro jone. I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very informative, helpful, and polite service. Rob showed my parents all the available options and answered every question honestly. He wasn’t a pushy salesman at all and gave us genuine advice to hel... See more
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The salesman was extremely professional and friendly…every question we asked - he answered fully and gave us lots of choices and options to guide us through our bed purchase. He also did a full demons... See more
Company replied
Rich and Mark B delivered and set up my chair expertly. They were polite and personable and knew each persons role . It took them 20 mins from arriving to leaving. We received two phone calls con... See more
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Company details
Written by the company
At Willowbrook, we are in our 26th year of providing innovative mobility solutions ranging from quality British-made Riser Recliner Chairs, Adjustable Beds and Bath Lifts that really do make a difference to people’s lives. Unlike many other providers, we are proud to be able to handcraft your electric chair or electric bed in our very own UK Factory. We are leaders in our field thanks to extensive investment in the best equipment and materials, our high levels of customer service and quality mobility products. We are here to improve your independence and lifestyle in and out of your home.
Contact info
Mercury House, WR9 0QH, Droitwich, United Kingdom
- 0800 854 330
- sales@willowbrook.co.uk
- www.willowbrook.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Sarah was absolutely amazing
Sarah was absolutely amazing! She spent an hour on the phone with me for my elderly nan to sort out an engineer for her chair and for a staff member who said she was new, I never would have guessed as she was so knowledgeable and helpful. Thank you, Sarah, for peace of mind and organising everything so perfectly.
10 June 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful feedback.
We’re absolutely delighted to hear about your experience with Sarah. Spending that extra time to ensure everything is arranged properly , especially for your elderly nan, is exactly the level of care we strive to provide.
It’s fantastic to know that Sarah showed such knowledge, professionalism, and genuine helpfulness. We’ll be sure to pass on your lovely comments, she’ll be thrilled to read them.
Thank you again for your kind words and for choosing Willowbrook.
At every stage of the purchase of my…
At every stage of the purchase of my adjustable, things went very smooth and efficiently. All staff that I dealt with were friendly and very helpful.
10 June 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind feedback.
We’re delighted to hear that everything went smoothly and efficiently at every stage of your purchase. It’s great to know that all the team members you dealt with were friendly and helpful throughout the process.
Thank you for choosing Willowbrook, we truly appreciate your support and your lovely comments.
Gary demonstrated and explained the bed…
Gary demonstrated and explained the bed options to a very high standard. Would recommend him and Willowbrook highly
10 June 2026
Unprompted review
Reply from Willowbrook
Thank you for your wonderful feedback.
We’re delighted to hear that Gary demonstrated and explained the bed options to such a high standard. Taking the time to ensure everything is clear and tailored to each customer’s needs is something we pride ourselves on.
Thank you for your recommendation of both Gary and Willowbrook, we truly appreciate your kind words.
Absolutely brilliant
Absolutely brilliant. We were fully informed. Everything was first rate. Fully recommend Gary as the demonstrater..
Thankyou.
Lesley
10 June 2026
Unprompted review
Reply from Willowbrook
Thank you very much for your wonderful feedback, Lesley.
We’re delighted to hear that you found everything first rate and that you felt fully informed throughout the experience.
It’s especially great to know that Gary delivered such a brilliant demonstration, we’ll be sure to pass on your kind words to him.
Thank you for your recommendation and for choosing Willowbrook, we truly appreciate it.
Sales and actual delivery service (neil…
Sales and actual delivery service (neil and dean) were great. The only issue we had was getting the delivery organised.
5 June 2026
Unprompted review
Reply from Willowbrook
Thank you for your feedback.
We’re really pleased to hear that you were happy with both the sales experience and the delivery service from Neil and Dean — we’ll be sure to pass on your kind comments to them.
We’re sorry to hear that organising the delivery wasn’t as smooth as it should have been. We understand how important clear and timely communication is, and we’ll take your comments on board to help improve this part of the process.
Thank you again for choosing Willowbrook and for taking the time to share your experience — we truly appreciate it.
Not comfortable
Bought this chair as I have issues with my lumbar region and mobility. The chair took 6 weeks to arrive and it has to be the most uncomfortable chair I have ever sat on. The seat is very hard, the lumber support is more like thoracic and there is no support at all for the cervical spine. An engineer came out to replace the casters as the ones fitted where wrong. I mentioned the support issues and they reported that back and told me to contact Willowbrook and he would come back to take it away and give me a loan chair while that is being adjusted. Another engineer came out not realising he was to bring a loan chair so he left. The problem could not be fixed on site!! So still waiting to have a chair I can sit in. They are very quick to make the sale get your deposit then couldn't care less. Total waste of money £3860 a rip off and because it is bespoke I am stuck with it. Would not recommend.
4 June 2026
Unprompted review
Reply from Willowbrook
Hello Ms Jackson,
Thank you for your review, we are sorry to hear that you are unsatisfied with your purchase. We understand that it can be disappointing when something does not meet your expectations and we will ensure feedback is given to those that require it. Our priority is for you to have a chair that you are comfortable in and would ask you to reach out to our customer service department to see what options are available for you.
Kind Regards
Customer Services
Rob came to demonstrate an adjustable…
Rob came to demonstrate an adjustable bed and the service was fantastic
He took time to explain everything and made sure the bed met my needs
Would highly recommend and looking forward to a good nights rest
4 June 2026
Unprompted review
Reply from Willowbrook
Thank you for your fantastic review.
We’re delighted to hear that Rob provided such excellent service during your adjustable bed demonstration. Taking the time to explain everything clearly and ensure the bed meets your individual needs is exactly what we aim for.
It’s wonderful to know you’re feeling confident in your choice — and we hope you enjoy many comfortable and restful nights once your bed arrives.
Thank you for your recommendation and for choosing Willowbrook.
Alastair was great
Alastair was great. Fab chair. Would definitely recommend. 5 stars
4 June 2026
Unprompted review
Reply from Willowbrook
Thank you for your fantastic feedback.
We’re delighted to hear that Alastair made such a great impression and that you’re so pleased with your chair.
Your recommendation and 5‑star rating really mean a lot to us — thank you for choosing Willowbrook!
A very friendly and helpful Mr.Mark…
A very friendly and helpful Mr.Mark Osborne came to to advise us on a rise and recliner chair. He did us an extremely informative presentation. A very pleasant gentleman. Very understanding and empathetic to my husbands medical problems. Highly recommend and appreciated.
3 June 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful review.
We’re delighted to hear that Mark Osborne provided such a friendly, informative, and supportive experience. Taking the time to fully understand your husband’s needs and demonstrating the chair with care and empathy is exactly what we strive for.
It’s especially important to us that our customers feel comfortable, understood, and well looked after, so your kind words mean a great deal. We’ll be sure to pass your lovely feedback on to Mark.
Thank you again for your recommendation and for choosing Willowbrook.
Great demo
Steve G was very informative and well mannered. Which made me more than happy to purchase a new chair.
3 June 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind feedback.
We’re delighted to hear that Steve G was informative and well mannered, helping you feel confident in your decision to purchase a new chair.
Providing clear advice and a comfortable, positive experience is very important to us. We’ll be sure to pass your kind words on to Steve.
Thank you for choosing Willowbrook — we truly appreciate your support.
CRAP
Appalling don't trust them rip off merchants if you care for the person don't order from them disgusting disgrace ,
1 June 2026
Unprompted review
Reply from Willowbrook
Hello Mr Livsey,
We are sorry that you are unhappy, unfortunately we are unable to locate any account under the name supplied, we would urge you to contact ourselves to discuss the matter further.
Kind Regards
Customer Services
Excellent delivery and service.Very…
Excellent delivery and service.Very helpful.
SWC 22843
Dean Wildwood.
Thankyou very much.Highly recommended
29 May 2026
Unprompted review
Reply from Willowbrook
Thank you for your wonderful feedback.
We’re delighted to hear that you received excellent delivery and service, and that everything was so helpful.
It’s great to know that Dean Wildwood made such a positive impression — we’ll be sure to pass on your kind words to him.
Thank you very much for your recommendation and for choosing Willowbrook.
From the first enquiery to the…
From the first enquiery to the instlation very efficent ,the team of James and his co worker were very courtious and efficent altogether very promt and proffesional ,
29 May 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind feedback.
We’re delighted to hear that your experience was efficient from your first enquiry right through to installation.
It’s great to know that James and his colleague were courteous, prompt, and professional throughout — providing a smooth and positive experience is exactly what we aim for.
Thank you for choosing Willowbrook — we truly appreciate your support and your kind words.
A great way to spend money
A really pleasant and efficient guy. Explained everything and was happy to go back and go over anything I wasn’t sure about. He left me feeling I had made the right decisions. If the installation goes as well as this, i shall have no complaints.
28 May 2026
Unprompted review
Reply from Willowbrook
Thank you for your lovely feedback.
We’re delighted to hear that you found our representative pleasant and efficient, and that they took the time to explain everything clearly and revisit any points you weren’t sure about. Helping our customers feel confident and comfortable in their decisions is very important to us.
We’re so pleased you feel you’ve made the right choice, and we look forward to your installation experience being just as positive. Thank you for choosing Willowbrook — we truly appreciate your kind words.
Cost effective and good quality product.
I found this company very professional.
Their advisor- representative was not pushy, answered all my questions without hesitation and I found the price for the item not exorbitant. They kept me in contact throughout and they took care when delivering the product. Well worth considering this company.
28 May 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind and thoughtful feedback.
We’re delighted to hear that you found our team professional and approachable, and that our representative took the time to answer all your questions without any pressure. Providing clear, honest guidance is very important to us.
It’s also great to know you felt the pricing was fair, and that we kept you informed throughout while ensuring a careful delivery of your product.
Thank you for your recommendation and for choosing Willowbrook — we truly appreciate your support.
Reply from Willowbrook
Thank you for your feedback.
We’re delighted to hear that you found the delivery service fantastic — providing a smooth and positive experience is exactly what we aim for.
Thank you for choosing Willowbrook — we truly appreciate your kind words.
Good service from start to finish
I have a Willowbrook Recliner chair and I was having a little difficulty with one of the actions on the remote control. I called they made an appointment for the engineers to call.
I asked could they call me when they were on their way. They rang when they were 20 minutes away. It was Ian and a young lady called Frankie . They immediately put me at my ease and were so kind and polite. They put right the issue with my chair within minutes. I have to say they were so very polite, and a credit to Willowbrook.
They are great members of your team . And must mention the staff in the office that took my call, made me feel good and reassured. Thank you
22 May 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful and detailed feedback.
We’re delighted to hear that your experience with our team — from your initial call through to the engineer visit — was so positive. It’s great to know that your request was handled smoothly and that the call ahead provided that extra reassurance.
We’re especially pleased to hear that Ian and Frankie put you at ease straight away and resolved the issue with your chair so quickly. Their kindness, professionalism, and care are exactly what we strive for, and we’ll be sure to pass on your lovely comments to them.
It’s also fantastic to hear that our office team made you feel reassured and supported — that’s just as important to us.
Thank you again for your kind words — they really do mean a great deal to the whole team at Willowbrook.
When we started this process
When we started this process, the sales man was very professional and answered all the questions asked. We have had the chair a couple of years now, new motor, new controller, seat padded out, etc. But it is still uncomfortable to sit on, the motor is making funny noises again, stops mid travel randomly, and the after sales are not that helpful when booking an engineer to visit. To be honest, I want rid of the chair.
25 May 2026
Unprompted review
Reply from Willowbrook
Good Morning John,
Thank you for your review, we are glad to hear that our sales team were of excellent use when purchasing the chair. We want to ensure our customers are as comfortable as possible, please do reach out to our customer care team to see if there is any further advise that we can offer to achieve this.
Thank you
Customer Services
Excellent Service Throughout
Nothing was too much trouble for the staff from the initial demonstration through to its delivery.
And the guys who delivered my chair set it up in one position and when I thought I'd prefer it somewhere else, had no hesitation in moving it for me.
22 May 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your lovely feedback.
We’re delighted to hear that nothing was too much trouble for our team from the initial demonstration right through to delivery. Providing a helpful, flexible service is something we take great pride in.
It’s especially great to know that our delivery team were happy to reposition your chair without hesitation to make sure it was just right for you — that extra level of care really matters.
Thank you for choosing Willowbrook — we truly appreciate your kind words.
Customer focused
The company is very much customer facing. Nothing is too much trouble and we’re happy to answer many questions.
Delivery was prompt, service from the engineers excellent. Neil & Phil
Would highly recommend this company
21 May 2026
Unprompted review
Reply from Willowbrook
Thank you for your wonderful feedback.
We’re delighted to hear that you found our team so customer‑focused and always happy to help with any questions — that’s exactly the experience we aim to provide.
It’s also great to know that the delivery was prompt and that Neil & Phil delivered excellent service. We’ll be sure to pass on your kind words to them.
Thank you for your recommendation and for choosing Willowbrook — we truly appreciate your support.
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