Ordered a diamond ring on Wednesday and received it on Friday. OMG it’s gorgeous! I have been looking for baguette style for ages, William May came up on my phone and I found my dream ring. The choi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing service From start to finish, William May have gone above and beyond to find the right pieces of jewellery for myself and my partner, customer service is the best Prices are extremely comp... See more
Company replied
Item recived as described, quick delivery with tracking provided. I was also able to reserve another item using lay service where I could pay a deposit and pay off for item so do not miss out on it. V... See more
Company replied
Received the gold chain. Very pleased with it. Had a problem with DPD driver saying he was unable to find my address on first delivery date ? Spoke to Marina, she was very helpful and arranged re-deli... See more
Company replied
Company details
About William May Jewellers
Written by the company
For almost 200 years we have been providing our treasured customers with specialised, highest-quality watches and pre-loved jewellery. We’re extremely proud of our established reputation for putting the customer service experience first in everything we do.
Why Buy Pre-Owned Jewellery
Are you in the market for exquisite jewellery but haven't considered the option of buying pre-owned? It's time to broaden your horizons and explore the realm of pre-owned jewellery.
Want Vintage Jewellery?
Discover our unique collection of vintage jewellery at William May, offering character-filled pieces you won't find on the high street.
Finance Options Available
Whether you're looking for flexible payment plans, low-interest loans, or tailored options to suit your budget, we’ve got you covered. Explore our offerings and discover how we can make your financial journey smoother and stress-free.
Have you found the perfect ring, but it’s just not the perfect size for you?
Not to worry, here at William May our inhouse jewellers are able to resize rings, ensuring the most comfortable fit for your new or personal rings.
Dive into our newest additions; an ever-changing catalogue where every piece tells a story of elegance and refinement. Our curated selection features an array of treasures, ranging from timeless pre-loved necklaces to exquisite brand-new bracelets. Whether you're drawn to the nostalgia of vintage charm or the allure of contemporary design, there's something here to captivate every style sensibility. Embrace the opportunity to elevate your wardrobe with pieces that resonate with your individuality and taste.
Written by the company
FREE Delivery*
FREE Express Delivery On Orders Over £250
Free on orders over £250. Delivery within 1 working day after dispatch. Express delivery in the following places will take 3 working days: Northern Ireland, Isle of Man, Scottish Highlands
Contact info
192 Rochdale Road, M407RA, Manchester, United Kingdom
- 0161 205 3575
- enquiry@william-may.co.uk
- www.william-may.co.uk
4.9
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent company
Excellent company, I have had lots of jewellery from you over the years and always had a good fast delivery, I would recommend you to everyone x
8 June 2026
Reply from William May Jewellers
Hi,
Many thanks for your kind words.
We are so pleased to hear you have continually had great experiences shopping with us and have always been pleased with your purchases.
We appreciate your support and look forward to welcoming you back again soon.
- William May Jewellers.
Great service...
Since We first ordered from William May. The service they've provided to me, is nothing short amazing. When I call your team, they are always polite & knowledgeable to my queries.
Keep up the great service.
Kind regards,
Jerry Stoby
18 May 2026
Reply from William May Jewellers
Hi,
Thank you for your wonderful review.
We are thrilled to hear you are so pleased with your experiences shopping with us and our team has continually been able to assist you with any questions you have.
We truly value your support and look forward to welcoming you back again soon.
- William May Jewellers.
Beautiful sapphire pendant just as…
Beautiful sapphire pendant just as described thank you
1 June 2026
Reply from William May Jewellers
Hi Leanne,
Thank you for your 5-star review.
We are so pleased to hear you are happy with your purchase and you love the pendant.
We appreciate you shopping with us and we look forward to welcoming you back again soon.
- William May Jewellers.
Reply from William May Jewellers
Hi Mick,
Thank you for your feedback.
It's great to know you are happy with the necklace but disappointing to hear you are unhappy with the delivery of your product.
We will feed this back to our delivery partner and to appreciate your feedback.
- William May Jewellers.
Ordered from this site a few time and…
Ordered from this site a few time and just got my new item very pleased with it all ways excellent quality hassle free ordering and very fast delivery thank you
5 June 2026
Reply from William May Jewellers
Hi Jackie,
Thank you for your kind words.
We are so pleased to hear that you have been happy with all of your purchases with us and that your orders arrived quickly with you.
We value your continued support and we hope to welcome you back again soon.
- William May Jewellers.
Really quick service item exactly as…
Really quick service item exactly as advertised and excellent condition.
5 June 2026
Reply from William May Jewellers
Hi Linda,
Thank you for your kind words.
We are thrilled to hear you are happy with our service and your item was as advertised and met your expectations.
We appreciate you shopping with us and we look forward to welcoming you back again soon.
- William May Jewellers.
A good website easy to use.Very pleased…
A good website easy to use.Very pleased with purchase exactly as described.Delivery up dates good.Arrived quickly.
4 June 2026
Reply from William May Jewellers
Hi Cheryl,
Many thanks for your lovely review.
We are so pleased to hear you found our website easy to use and you are pleased with your purchase and delivery.
We value your support and hope to welcome you back again soon.
- William May Jewellers.
Ever dissatisfied with the product and…
Ever dissatisfied with the product and the service.
1 June 2026
Reply from William May Jewellers
Hi,
Thank you for your review.
We are pleased to hear you are happy with our service and the jewellery we sell.
If there's anything we can do to make your next experience shopping with us 5-star, let us know and we are more than happy to assist.
- William May Jewellers.
Reply from William May Jewellers
Hi Ronald,
Many thanks for your 5-star review.
We are thrilled to hear you are so pleased with your experience shopping with us.
Thank you for your support and we look forward to your next visit.
- William May Jewellers.
We needed help to pay the money and the…
We needed help to pay the money and the lady said she would help me go through all I had to pay
29 May 2026
Reply from William May Jewellers
Hi Jacqueline,
Thank you for your 5-star review.
We are pleased to hear our team was able to assist you with any questions/queries that you had.
We value you shopping with us and hope to serve you again soon.
- William May Jewellers.
Delighted With my item It is stunning…
Delighted With my item It is stunning Super fast delivery service I have full confidence in this company now, I have purchased a good few times now, I am always on the web site looking for my next piece
2 June 2026
Reply from William May Jewellers
Hi Kathleen,
Many thanks for your fantastic review.
It's amazing to know you had a great experience shopping with us and that you love your purchase.
We value your support and look forward to welcoming you back in the future.
- William May Jewellers.
I lost my wedding ring over a year ago…
I lost my wedding ring over a year ago and have been looking for a replacement for some time but nothing seemed right and the ones that I did want were just too expensive! I then found the William May website and found my perfect ring which was pre owned and the price was perfect. It arrived the next day and was even better in real life. It is absolutely perfect and I would highly recommend them for a fantastic service.
2 June 2026
Reply from William May Jewellers
Hi Rachel,
Thank you so much for your wonderful review.
We are so pleased to hear you was able to find the perfect ring on our site after search for some time for something suitable. It's amazing to know it arrived quickly with you and exceeded your expectations when you opened it.
We truly value your support and we look forward to serving you again soon.
- William May Jewellers.
Beautiful items
Beautiful items. Well packaged and presented, prompt delivery. Nothing to fault so have returned to website for more items.
1 June 2026
Reply from William May Jewellers
HI Claire,
Many thanks for your lovely review.
We are so pleased to hear you are happy with your purchase and your order arrived quickly and well packaged.
We truly value your support and look forward to welcoming you back again soon.
- William May Jewellers.
Great range of vintage pieces and very…
Great range of vintage pieces and very quick to answer any queries. I will definitely be using them again.
1 June 2026
Reply from William May Jewellers
Hi Lorraine,
Thank you for your kind words.
We're thrilled that you are happy with the range of vintage jewellery we have available and that our team was able to quickly assist you with any questions/queries that you had.
We value your support and we look forward to serving you again soon.
- William May Jewellers.
Amazing selection of Jewellery
Amazing selection of Jewellery. Good information about second hand collection.
Good service and quality
Definitely purchase again
27 May 2026
Reply from William May Jewellers
Hi Lilia,
Many thanks for your lovely review.
It's great to hear you had such a great experience shopping with us and will be looking to purchase from us again in the future. We are so pleased to hear you are happy with our jewellery selection, as well as the quality and information we provide.
We truly appreciate you shopping with us and look forward to your next visit.
- William May Jewellers.
Excellent item exactly as described
Excellent item exactly as described, great customer service
26 May 2026
Reply from William May Jewellers
Hi Ann,
Many thanks for your kind words.
We are thrilled to hear you are so pleased with the customer service we offer and that you item arrived exactly as described.
We value your support and we hope to serve you again soon.
- William May Jewellers.
Reply from William May Jewellers
Hi,
Many thanks for your 5-star review.
We are so pleased to hear you are happy with your purchase and the price that was offered.
We appreciate your support and we look forward to welcoming you back again soon.
- William May Jewellers.
Great website
Great website
Loved my purchase and it arrived quickly and well packaged
Great communication
Will be on the look out for other pieces to buy
26 May 2026
Reply from William May Jewellers
Hi Jane,
Many thanks for your lovely review.
Its amazing to hear you are so pleased with your purchase and that it arrived quickly and well packaged.
We understand the importance of excellent communication so it's great to know we was able to meet your expectations.
Thank you for shopping with us and we hope to welcome you back again soon.
- William May Jewellers.
Very clear in communications and kept…
Very clear in communications and kept me updated on a short delay by the courier, and the product was well packaged.
28 May 2026
Reply from William May Jewellers
Hi Nick,
Many thanks for your 5-star review.
We are very pleased to hear you are happy with our communication and you was kept up to date and informed regarding the delay with the courier.
We value your support and hope to welcome you back again soon.
- William May Jewellers.
Reply from William May Jewellers
Hi Sheena,
Thank you for your 5-star review.
We're thrilled to hear you are so happy with your service and we appreciate you shopping with us.
We hope to welcome you back soon.
- William May Jewellers.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.