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William May Jewellers  Reviews 

13,406
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,034 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superb quality and fantastic value of the products, often finding exactly what they were looking for, with many items exceeding expectations upon arrival. The service and customer support are frequently highlighted as exceptional, with staff being described as helpful, attentive, and professional, ensuring a smooth and pleasant experience from ordering to after-sales care. People also appreciate the very fast and secure delivery service, noting items arrive promptly and well-packaged. However, some people mentioned occasional issues with external courier services, such as DPD or Royal Mail, causing delivery delays or misdeliveries, though these were generally not attributed to the company itself. A few other people also felt that ring sizing could sometimes be inaccurate or that product photos could better represent item size.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with their purchases,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and fast delivery... See more

Quality

Reviewers highlight positive aspects of quality, with many describing items as beautiful, superb, and of... See more

Service

Reviewers consistently express high satisfaction with the service, often describing it as excellent, fast,... See more

Customer service

People report positive experiences with customer service, consistently highlighting excellent support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a diamond ring on Wednesday and received it on Friday. OMG it’s gorgeous! I have been looking for baguette style for ages, William May came up on my phone and I found my dream ring. The choi... See more

Company replied

Rated 5 out of 5 stars

Amazing service From start to finish, William May have gone above and beyond to find the right pieces of jewellery for myself and my partner, customer service is the best Prices are extremely comp... See more

Company replied

Rated 5 out of 5 stars

Item recived as described, quick delivery with tracking provided. I was also able to reserve another item using lay service where I could pay a deposit and pay off for item so do not miss out on it. V... See more

Company replied

Rated 5 out of 5 stars

Received the gold chain. Very pleased with it. Had a problem with DPD driver saying he was unable to find my address on first delivery date ? Spoke to Marina, she was very helpful and arranged re-deli... See more

Company replied



Company details

  1. Jeweler
  2. Jewelry Buyer
  3. Jewelry Repair Service
  4. Jewelry Store
  5. Pawn Shop
  6. Watch Store

About William May Jewellers

Written by the company

For almost 200 years we have been providing our treasured customers with specialised, highest-quality watches and pre-loved jewellery. We’re extremely proud of our established reputation for putting the customer service experience first in everything we do.

Why Buy Pre-Owned Jewellery

Are you in the market for exquisite jewellery but haven't considered the option of buying pre-owned? It's time to broaden your horizons and explore the realm of pre-owned jewellery.

Read More

Want Vintage Jewellery? 

Discover our unique collection of vintage jewellery at William May, offering character-filled pieces you won't find on the high street. 

Shop Vintage Jewellery

 

Finance Options Available 

Whether you're looking for flexible payment plans, low-interest loans, or tailored options to suit your budget, we’ve got you covered. Explore our offerings and discover how we can make your financial journey smoother and stress-free. 

Find Out More

Have you found the perfect ring, but it’s just not the perfect size for you?

Not to worry, here at William May our inhouse jewellers are able to resize rings, ensuring the most comfortable fit for your new or personal rings.

Enquire Here

Dive into our newest additions; an ever-changing catalogue where every piece tells a story of elegance and refinement. Our curated selection features an array of treasures, ranging from timeless pre-loved necklaces to exquisite brand-new bracelets. Whether you're drawn to the nostalgia of vintage charm or the allure of contemporary design, there's something here to captivate every style sensibility. Embrace the opportunity to elevate your wardrobe with pieces that resonate with your individuality and taste.

Shop Now

Written by the company

FREE Delivery*

FREE Express Delivery On Orders Over £250

Free on orders over £250. Delivery within 1 working day after dispatch. Express delivery in the following places will take 3 working days: Northern Ireland, Isle of Man, Scottish Highlands

Contact info

4.9

Excellent

TrustScore 5 out of 5

13K reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(13,406)

961 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service and bracelet was…

Fantastic service and bracelet was excellent and everything I wanted

15 June 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi Stuart,

Thank you so much for taking the time to share your wonderful feedback with us!

We are thrilled to hear that you were happy with our service. Your satisfaction is our top priority, and your kind words motivate us to keep delivering excellent service and products.

If there's anything else we can do to enhance your experience with us or if you have any suggestions for improvement, please don't hesitate to reach out. Your input is invaluable to us.

-William May jewellers.

Rated 5 out of 5 stars

Great product and delivery

Great product and delivery

22 June 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi Charles,

Thank you so much for taking the time to share your wonderful feedback with us! It is wonderful to know that you are so pleased with your item and that it arrived promptly, providing exceptional service is a top priority for us.

-William May Jewellers.

Rated 5 out of 5 stars

Excellent service ive had a few rings…

Excellent service ive had a few rings off william may .Excellent quality .
Very fast delivery .I shall most definitely be ordering more thank you x

22 June 2026
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Reply from William May Jewellers

Hi Valda,

Thank you for your wonderful review!

It brings us joy to hear you are happy with the jewellery you have received!

It is wonderful to know that you are so pleased with your item and that it arrived promptly.

Your satisfaction is our top priority, and your kind words motivate us to keep delivering excellent service and products. Your continued support and patronage inspire us to continually raise the bar and ensure that every interaction with us is nothing short of exceptional.

If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help!

-William May Jewellers

Rated 5 out of 5 stars

Good communication

Good communication, fast delivery, high quality bracelet at reasonable price

17 June 2026
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Reply from William May Jewellers

Hi Kirsten,

We are so thrilled to hear you were pleased with your experience in shopping with us. It is our ultimate goal to provide top quality jewellery at great value and to hear you are so pleased
is so heartwarming.

If you ever need assistance in the future, please don't hesitate to reach out.

-William May Jewellers.

Rated 2 out of 5 stars

Ring is lovely it was sold as 9ct but…

Ring is lovely it was sold as 9ct but can't find a hallmark any where on it

22 June 2026
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Reply from William May Jewellers

Hi,

Thank you for your feedback.

We kindly ask you to reach out to us at enquiry@william-may.co.uk in regards to this.

Thank you.
-William May Jewellers

Rated 5 out of 5 stars

Good customer service

Good customer service, prompt delivery and courteous and efficient response to query.

19 June 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi Paul

Thank you so much for the 5-star review! We really appreciate you taking the time to let us know about your experience! We're thrilled to hear that you're happy with your purchase. Your continued support and satisfaction mean the world to us.

-William May Jewellers

Rated 5 out of 5 stars

It was just such a easy process from…

It was just such a easy process from start too finish

15 June 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi Lynn,

Many thanks for your 5-star review.

We are thrilled to hear you found the process of shopping with us easy and are happy with your experience.

We value your support and hope to serve you again soon.

- William May Jewellers.

Rated 5 out of 5 stars

I received a beautiful ring just as I…

I received a beautiful ring just as I expected it. Delivery was quick and communication excellent

19 June 2026
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Reply from William May Jewellers

Hi Mary,

Many thanks for your lovely words.

It's amazing to hear you received your ring so quickly and you was so pleased with the quality and our communication.

We value your support and look forward to welcoming you back again soon.

- William May Jewellers.

Rated 5 out of 5 stars

Found what I wanted and it was…

Found what I wanted and it was delivered immediately

19 June 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi Patricia,

Many thanks for your kind words.

We are so pleased you was able to find the perfect piece on our site and it arrived quickly with you .

We truly appreciate your support and we hope to welcome you back again soon.

- William May Jewellers.

Rated 5 out of 5 stars

Excellent service

Excellent service. Posted put and received very efficiently. Item as advertised. All good.

19 June 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi Mike,

Many thanks for for your kind words.

We are so pleased to hear you are happy with our service and that the item was exactly what you was looking for.

We appreciate your support and we hope to welcome you again soon.

- William May Jewellers.

Rated 5 out of 5 stars

Good experience

Ordering was easy and delivery was quick.

17 June 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi Kim,

Many thanks for your kind words.

It's great to hear you found the process of shopping with us easy and that your order arrived promptly with you.

We appreciate your support and we hope to welcome you back again soon.

- William May Jewellers.

Rated 5 out of 5 stars
William May Jewellers  logo

Reply from William May Jewellers

Hi Hilary,

Thank you for your 5-star review.

We are pleased to hear you are happy with your purchase and we hope to welcome you back again very soon.

- William May Jewellers.

Rated 5 out of 5 stars

I have bought several pieces over the…

I have bought several pieces over the last few years and i'm never disappointed with the product quality or service

17 June 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi,

Many thanks for your 5-star review.

We are so pleased to hear you have continually been happy with your experience when shopping with us.

We truly appreciate your continued support and look forward to welcoming you back again soon.

- William May Jewellers.

Rated 5 out of 5 stars

Super speedy dispatch and arrival

Super speedy dispatch and arrival. Very easy transaction

16 June 2026
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Reply from William May Jewellers

Hi Alison,

Many thanks for your kind words.

It's amazing to hear you had a great experience shopping with us and your order arrived quickly with you.

Thank you for shopping with us and we hope to serve you again soon.

- William May Jewellers.

Rated 5 out of 5 stars

Good quality and fast delivery

Good quality and fast delivery

15 June 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi Stephen,

Many thanks for your 5-star review.

We are so pleased to hear your order arrived quickly with you and that you are happy with the quality of the jewellery.

We appreciate your support and we hope to welcome you back again soon.

- William May Jewellers.

Rated 5 out of 5 stars

The ring was re-sized to fit

The ring was re-sized to fit, and done very quick. The service of William May is first class.

10 June 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi William,

Many thanks for your 5-star review.

We are so pleased our workshop was able to resize the ring to make sure it fit perfectly and you received your order promptly.

We truly appreciate your support and we look forward to welcoming you back again soon.

- William May Jewellers.

Rated 5 out of 5 stars

Excellent company and products

Excellent company and products, delivery service great

10 June 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi Avril,

Many thanks for your kind words.

We are so pleased to hear you are happy with your experience shopping with us and that your order arrived promptly with you and you love it.

Thank you for shopping with us and we hope to welcome you back again soon.

- William May Jewellers.

Rated 5 out of 5 stars

Beautiful Star of David

Beautiful Star of David , exceeded my wishes, efficient and reliable service🙏

15 June 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi,

Many thanks for you 5-star review.


We are so pleased to know you are happy with your purchase and the Star of David pendant was able to exceed your expectations.

We value your support and look forward to your next visit.

- William May Jewellers.

Rated 5 out of 5 stars

My third purchase from william may and…

My third purchase from william may and as per usual, a lovely piece of jewellery. Just as described. Very happy with my jewellery
Thank you william May👍

15 June 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi Diane,

Thank you very much for your kind words.

It's amazing to hear you have continually been happy with your experience shopping with us and your latest item has arrived exactly as described.

We truly appreciate you shopping with us and we hope to serve you again soon.

- William May Jewellers.

Rated 5 out of 5 stars

Delivered quickly

Delivered quickly. Absolutely LOVE my purchase.

15 June 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi Michelle,

Thank you for you 5-star review.

We are thrilled to hear you are so pleased with your purchase, you love the item and it was delivered quickly to you.

We value your support and we look forward to welcoming you back again in the future.

- William may Jewellers.

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